Had an issue with PH drift, opened a ticket over 3 weeks ago. Seneye decided to ignore me and kept letting my ticket close automatically. Decided that it was a waste of time and a flawed product. So r... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My device was sending no updates anymore although all icons had a light and are online. i checked the connections also no problem so i send Seneye an email on monday afternoon if they could che... Zobacz więcej
My Seneye (a WiFi Pond setup / V2 app) went offline. I exhausted my abilities to reboot it so put in an online request. The initial response was incorrect IMHO but I went along with it and at the end... Zobacz więcej
This is s great tool for any fish keeper, keeps a eye on your even when on holidays. Much better than playing with liquids or unreliable test sticks. Very good customer service if you have any problem... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
A seneye device allows you to monitor your fish to ensure the water doesn't become toxic. You don't need to worry about what your pH should be or the difference between PAR and LUX, this is what we excel in.
Dane kontaktowe
seneye Ltd, B1 Abby Farm Commercial Park, Horsham St Faith, NR10 3JU, Norwich, Zjednoczone Królestwo
- +44 (0) 1223 911075
- support@seneye.com
- www.seneye.com
4,3
Doskonała
187 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent technical support from…
Excellent technical support from Seneye.
Help during my setup was fast and effective making the process easy
Equipment seems great and the GUI is easy to use
.
28 lutego 2024
Opinia niezależna
Odpowiedź od seneye
Hi Mike,
Thank you for your review!
We're delighted to hear that you are satisfied with the support you received and that you're happy with our products :)
If there's anything else we can assist you with, please feel free to reach out.
The Seneye Team
Fantastic support from the team and…
Fantastic support from the team and issues resolved very quickly.
23 lutego 2024
Opinia niezależna
Odpowiedź od seneye
Hi Patrick
Many thanks for your review this is greatly appreciated!
We are glad to hear that our support team had resolved your issue promptly and you are happy with the service we had provided you with.
In the meantime, if we can assist you with anything else. Please do not hesitate by getting in touch with us :)
The Seneye Team.
Great service would highly recommend…
Great service would highly recommend them
22 lutego 2024
Opinia niezależna
Odpowiedź od seneye
Hi MRANDYHENRY
My thanks for taking this time by leaving your review!
We are thrilled to hear that you are happy with the service we had provided you with.
If we can offer any further assistance, please do reach out to us.
The Seneye Team.
Excellent after purchases service
Excellent after purchases service. Leaving in Spain we had a huge problem with the delivery (never arrived home and was returned to the UK). They where very active solving the problem sending a new one through a different mail company. Finally I had my product safe home. Good job!
21 lutego 2024
Opinia niezależna
Odpowiedź od seneye
Hi Jroblesdeacuna
Thank you so much for your review this is very much appreciated!
We are glad to hear that this was resolved and you have your product! In the meantime, if we can be of any further assistance, please get in touch!
We hope you enjoy your purchase :)
The Seneye Team.
Phoned to get advice on two seneye…
Phoned to get advice on two seneye systems the I run.
Seneye resolved the problem very easily and quickly.
Great Service.
20 lutego 2024
Opinia niezależna
Odpowiedź od seneye
Hi Peter
Many thanks for your time by leaving us a review!
We are glad to hear that your issue was quickly resolved by our support team!
If you do need any further assistance or have any questions, please do not hesitate by reaching out to us.
The Seneye Team.
Checking your pond water on your iPhone
Checking your pond water on your iPhone
Whenever you want
5 lutego 2024
Opinia niezależna
Odpowiedź od seneye
Hi Jaap
Thank you so much for your time leaving us a review!
We are thrilled to hear that you're enjoying our product/s and system.
If you need any assistance, please don't hesitate to contact our support team at support@seneye.com or call 01223 911075.
The Seneye Team.
I ordered a PAR-wise meter online for…
I ordered a PAR-wise meter online for my reef tank for coral placement. when I received it the meter arrived DOA. I emailed support and within the next day the issue was resolved and I was sent a replacement meter. I received it rather quickly. All my concerns were address promptly and the emails dealing with one person made it even better. Thank you Reuben, your great, and keep up the great work.
17 stycznia 2024
Opinia niezależna
Odpowiedź od seneye
Hi D. Summers
Thank you for taking the time to leave us a review; your feedback is greatly appreciated.
We're pleased to hear that Reuben was able to resolve your issue promptly. If there's anything else we can assist you with, please don't hesitate to contact us.
The Seneye Team
Outstanding refreshing service
Service is great in matter of minutes problem was solved 👍 👌
18 stycznia 2024
Opinia niezależna
Odpowiedź od seneye
Hi E Bili
We're delighted to hear that you're satisfied with the service we provided, and we were able to address your issue promptly.
If there's anything else we can assist you with, please feel free to reach out to us at any time!
Team Seneye
Great service as usual from the Seneye…
Great service as usual from the Seneye team. Much appreciated.
7 stycznia 2024
Opinia niezależna
Odpowiedź od seneye
Hi Marjorie
Thank you for your kind words,
We are glad to hear that you are happy with the service we provided you with!
If we can be of any further assistance please do come back to us!
The Seneye Team.
Company was very fast at resolving an…
Company was very fast at resolving an issue
3 stycznia 2024
Opinia niezależna
Odpowiedź od seneye
Hi Ishaan
Many thanks for your review!
We are glad to hear that our support team had resolved your issue.
If we can assist you any further, please do not hesitate by contacting us.
The Seneye Team
Always awesome!
The Seneye device and team have always been awesome for me.
The device works very well and remains very accurate to my other regular testing kits (temperature and pH). It is a great unit for on-the-go visuals to let me know if there are any issues with my heater or if the pH is not where I am expecting.
Great to use as a home-kit PAR tester as well. I picked up an eBay 3D printed holder for easy PAR testing. (Seneye could learn from this and add it as a useful device in their range).
The support team have always been great when I have needed to contact them. Quick responses via email and even the phone lines are answered by a human and easy to talk too.
A great addition to have on my reef tank.
30 grudnia 2023
Opinia niezależna
Odpowiedź od seneye
Hi Greg,
Thank you so much for sharing your positive experience with Seneye! We're thrilled to hear that our device has been instrumental in monitoring your tank effectively, offering accurate readings, especially in pH and temperature.
If you have any further inquiries, please do reach out to us :)
Team Seneye
Great support, great service
I had a device go bad after a few months of usage. Seneye's support team walked me through a handful of troubleshooting steps, and ultimately decided to have the unit replaced. We coordinated with a local distributor (I'm based in a different country), and I had a new unit within a couple of days, free of charge. Great support, great service. Thanks!
29 listopada 2023
Opinia niezależna
Odpowiedź od seneye
Hi Brennan,
Thank you for your review!
We're delighted that you're pleased with the service we provided you. Should you encounter any further issues or have additional inquiries, please feel free to reach out to us.
Team Seneye
Faulty seneye unit
I had a faulty seneye that was giving the wrong and much too high temperature. I was send a new unit within a matter of days (hours even ). Very great service
1 grudnia 2023
Opinia niezależna
Odpowiedź od seneye
Hi Peter,
Thank you for your review – much appreciated!
We're pleased to hear that you're satisfied with the service we provided. If you need any further assistance, please don't hesitate to reach out to us :)
Team Seneye.
Seneye Reef - Gebrauchtkauf
Habe mir einen Seneye Reef zugelegt. Für die Einrichtung des Gerätes incl. web server habe ich Support benötigt (Gebrauchtgerät musste vom Bestandskonto getrennt werden, bevor ich es mit meinem Konto verknüpfen konnte). Der Support ist zwar nur englischsprachig, dafür aber schnell und hilfreich! Zwei Tage nach meiner Anfrage konnte ich das Gerät in Betrieb nehmen. 👍
Online sind auch gute Anleitungen vorhanden.
10 grudnia 2023
Opinia niezależna
Odpowiedź od seneye
Hallo
Vielen Dank für Ihre Zeit, diese Bewertung zu hinterlassen.
Wir freuen uns zu hören, dass unser Support-Team dieses Problem gelöst hat.
Wenn Sie weitere Probleme oder Fragen haben, zögern Sie bitte nicht, sich bei uns zu melden!
Seneye Team
Great support!
Acquired as used Seneye reef monitor that was linked to another account. Seller co-operated with confirmation of new owner, but the speed with which Seneye support corrected this was amazing. Device has allowed me to tune my lights for best coral health and I suddenly have lots of friends willing to trade frags and borrow it. Great device! Great support!
21 listopada 2023
Opinia niezależna
Odpowiedź od seneye
We're glad to hear you're enjoying your device Kurt, and thank you very much for taking the time to leave a review. Happy reefing :)
i have used seneye off and on for last…
i have used seneye off and on for last 5 years now it can be a little tricky to set up but the support is amazing, always on hand to help and sort all problems quickly
i love Seneye it works really well
4 grudnia 2023
Opinia niezależna
Odpowiedź od seneye
Thanks for taking the time to leave us a review David, and more so for being a customer of ours :)
First time with Seneye
This is my first seneye product. I LOVE it! I had a slight issue with the temperature not reading after a month. I emailed support and within minutes they helped me resolve the problem! Great company!
20 listopada 2023
Opinia niezależna
Odpowiedź od seneye
Hi Jennifer
Many thanks for your review, greatly appreciated!
We are thrilled to hear that your experience with Seneye has been to your satisfaction.
In the meantime, if you need any further assistance please do not hesitate by reaching out to our support team.
The Seneye Team.
Best product I’ve bought for my reef…
Best product I’ve bought for my reef monitoring in real time ,customer service is 2nd to none
15 listopada 2023
Opinia niezależna
Odpowiedź od seneye
Hi Davies
Thank you for your time to leave this review.
We are very happy to hear that you are enjoying our products.
If we can assist in anyway, please do not hesitate by reaching out to us.
The Seneye Team.
good material and support
15 listopada 2023
Opinia niezależna
Odpowiedź od seneye
Hi Laurent Fouré
Thank you for your time for leaving this review.
We are glad to hear that you happy with our products and the service we provided you with.
If you have any inquiries, please do reach out to us.
The Seneye Team.
Really good customer service
Really good customer service. My web servers had both stopped working. Both units repaired very quickly, at a reasonable price.
9 listopada 2023
Opinia niezależna
Odpowiedź od seneye
Thank you for the review David, always happy to help. :)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.