After receiving the wrong package I sent images to prove this and was told I had to return at my cost !!! Was not my mistake , scamming company that won’t give good customer service . Avoid avoid avo... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered an initial 1-ton sky hook to assess its dimensions and verify that it would fit over the shank I was connecting it to. Once I had confirmed that it fitted correctly, I ordered a second o... Zobacz więcej
Reakcja na opinię
Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Zobacz więcej
Reakcja na opinię
Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.
Dane kontaktowe
Zjednoczone Królestwo
- team@securefixdirect.com
- www.securefixdirect.com
3,9
Dobra
209 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Stellar customer service
Excellent customer service which meant I ended up keeping something for free since it didn't quite match my need.
Much appreciated goodwill.
23 sierpnia 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Thank you for leaving us feedback.
Hopefully we can supply you in the future.
Jamie.
www.securefixdirect.com
Excellent Trader
Excellent quality product, very competitive prices, amazing customer service and speedy reliable delivery.
2 lipca 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your feedback.
As per every customers order, If you need any assistance in the future then please feel free to contact us.
Jamie.
www.securefixdirect.com
I'm not usually one to bother with …Toplink
I'm not usually one to bother with reviews, but I was so pleased with the service I received, my item was a good product well priced and turned in within 24 hours! Which is even impressive as I had not paid for express delivery. I would recommend, thank you.
28 czerwca 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your review.
I am glad that our team and our chosen courier were able to expedite your order in acceptable timing.
Jason.
www.securefixdirect.com
Exceptional Service & Support from Securefix Direct
The delivery from Securefix Direct was exceptionally quick. My order placed on eBay early afternoon for some marine grade shackles arrived thro' the letterbox the following morning.
After some communication, using the companies 'web chat' support on the day of delivery in regard to a very minor requirement using an alternative design, an alternative was immediately despatched without any hesitation at all. This too arrived the following day.
I can only admire the professional way in which my small value order was managed. The 'web chat' and subsequent email support and service from them was 110%. I'll be sharing my positive experience with my friends and colleagues and hope if you read this that you too will enjoy the same high level of service that impressed me 'no end'.
14 czerwca 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your feedback.
As per every customers order, If you need any assistance in the future then please feel free to contact us.
Enjoy the boating season.
Jamie.
www.securefixdirect.com
I ordered a simple small 2 piece latch …
I ordered a simple small 2 piece latch lock and had it delivered really quick. But only 1 piece was enclosed - SecureFix Direct apologised and said they would send the missing piece straight away and it arrived the very NEXT day.
Great Customer Service. Will definitely use again.
3 maja 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your feedback and thank you for getting in contact with us first to correct what had gone wrong, If you need any assistance in the future then as always, please feel free to contact us.
Jamie.
www.securefixdirect.com
Very quick to respond and very helpful …
Very quick to respond and very helpful - really stands out from the crowd
And just to follow up my previous review - both items ordered were delivered within 2 days - to Oban in Argyll. !!! Couldnt have been any better - take note those companies that "don't deliver to the Highlands". SecureFix will definitely be keeping my business, and I will recommend them to anyone.
2 maja 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your feedback, we are thankful that we will be able to maintain your custom.
As per every customers order, If you need any assistance in the future then please feel free to contact us.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service, fast delivery, fantastic products, highly recommend, will definitely be using again.
2 kwietnia 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your feedback, we are thankful that we will be chosen to supply to you again.
Jason.
www.securefixdirect.com
Great Service and Very Friendly Staff
First time with Securefixdirect, first review - in simple terms great shopping experience, the level of service, advice and knowledge was brilliant, thank you.
25 marca 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your feedback.
As per every customers order, If you need any assistance in the future then please feel free to contact us.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service and Great communication......Highly reccomended
23 marca 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your feedback.
As per every customers order, If you need any assistance in the future then please feel free to contact us.
Jamie.
www.securefixdirect.com
Excellent service and fast delivery.
Service was excellent and delivery was very fast. I am very happy with the experience and would recommend to anyone.
21 marca 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your review.
I am glad that our team and our chosen courier were able to expedite your order in acceptable timing.
Jason.
www.securefixdirect.com
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your review.
I hope that we are able to supply to you again.
Jason.
www.securefixdirect.com
best in the business
These guys aren't messing, best service in the business from these guys, this is a good example how businesses should be run I will recommend this company to anyone, extremely helpful I will continue using these guys on regular basis definitely 5 stars or more if possible!
16 marca 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your feedback.
I appreciate that we are now regularly able to supply to you. As always, we look forward to processing your next order.
Jamie.
www.securefixdirect.com
offers free delivery and then tries to charge at checkout
web site does not work properly.E-mail to them resulted in a reply that gave no help or explanation of why.They simply did not wish to take any notice of my comments. I finally decided that I was wasting my time and found another supplier who supplied what I wanted , with free delivery and a web site that worked satisfactorily.
Would never try to deal with these people again
14 marca 2017
Odpowiedź od SecureFix Direct Ltd
Hello.
I personally remember this occasion from March 13th. I did respond to both of your emails within 10 minutes of us receiving them. I explained to you that the free delivery is clearly and honestly displayed on our website, I directed you to the 'Delivery Information' link that is also displayed on every single one of our pages.
http://www.securefixdirect.com/delivery-information-2-w.asp
I explained that, as per the majority of most other trusting online retailers, the free delivery is free if the goods are delivered via Royal Mail. The goods that you choose do weigh in at 5KG and are a high value item. Because we value our business and our customers who purchase from us, your goods would have to go via courier, just to clarify, this is pre-set into our system by ourselves as a standard cost, so be assured-we don't make this up as we go along! Once again, this was explained to you and is also stated the 'Delivery Information' - this is very clearly open for all to see, we do state "Free Delivery to Mainland England & Wales on Heavier Items, Certain Locations Excluded."
You live on the remote Western Isles of Scotland where our courier charge is £18.80, our website ADVISED you of a charge of £14.80 so £4.00 of that was already swallowed by the product where we offer the "Free Delivery" that we offer to the Mainland UK.
Our website advises of the charges from just entering your post code. You never had to commit at any stage of the order process, in fact it is a 10 second process from viewing the item to just entering your post code and clicking enter. You were given a delivery quote immediately, you were not asked for no further details, no personal information, nor was you forced into any kind of commitment. You will find that some online retailers do insist on taking your full address and then dropping the extra charge at you once you have spent much time entering personal billing and delivery details.
Your emails to us were very blunt and rather rude, you provided no understanding to any of my emails or solutions to you. You further harassed our online chat team at 16:49 on the 13th after I had already emailed you and very kindly answered your query. At SecureFix Direct we pride ourselves at giving the very best online service that we can, along with an honest product and an exemplary delivery.
All I can do now at this stage is wish you the very best and hope that after you have had some further experience of online purchasing you may actually find that we do offer much more in service than many other retailers. With the above in mind we welcome you to an honest purchase should you wish to.
Jamie.
www.securefixdirect.com
Fantastic service
Very pleased, my order came quicker than expected and was packaged perfectly!
The packaging team must be very experienced as my product was wrapped to perfection.
The product itself was also exactly what I wanted.
Very happy!
10 marca 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your review. I am glad that our team and our chosen courier were able to expedite your order in acceptable timing.
Jason.
www.securefixdirect.com
Excellent all round, no problems as expected
Purchased the correct parts I needed for an attractive price with free delivery. The separate products were as described and as I expected. Great service, arrived promptly.
5 marca 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your feedback, we are thankful that we will be chosen to supply to you again.
Jason.
www.securefixdirect.com
Excellent service
Made a request to Securefix on Saturday evening and received a helpful positive reply (from Jason), with the requested document on 0730 Sunday morning (you need to get out more Jason!). This was not an opportunity for Securefix to obtain a new sale but a follow up relating to a previous order, so first class customer service.
The original transaction and product (800 kg winch) was also a positive experience and good value product. Will certainly use Securefix again.
26 lutego 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your feedback, we are thankful that we will be chosen to supply to you again.
Jason.
www.securefixdirect.com
Great after sales service
Great response to an email I sent asking about a spare part for an item out of warranty. Jason found the correct part and posted it free of charge.
24 lutego 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your feedback and thank you for getting in contact with us first to correct what had gone wrong, If you need any assistance in the future then as always, please feel free to contact us.
Jamie.
www.securefixdirect.com
SUPERB EFFICIENCY AND ALSO, AFTER SALES SERVICE
I cannot praise Securefix highly enough. Through a manufacturing fault, the pump truck was not working correctly. On the day I made contact about the issue, I received an email with instructions about what to do. Within ten days, a brand new, and fully assembled pump truck arrived at our premises.
Thank you so much, the Securefix team. Your promp actions have helped us enormously.
9 lutego 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your feedback and thank you for getting in contact with us first to correct what had gone wrong, If you need any assistance in the future then as always, please feel free to contact us.
Jamie.
www.securefixdirect.com
Excellent company to do business with
Highly recommend this company, friendly help staff, orders shipped on time & next day delivery...
7 lutego 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your review.
I am glad that our team and our chosen courier were able to expedite your order in acceptable timing.
Jason.
www.securefixdirect.com
Anchors
Just purchased some anchors for our sailing club and they were good at communications which made for an easy purchasing transaction and the delivery excellent. Would recommend them to anybody and will certainly use them again when the need arises.
3 lutego 2017
Opinia niezależna
Odpowiedź od SecureFix Direct Ltd
Hello.
Thank you for your feedback, we are thankful that we will be chosen to supply to you again.
Jason.
www.securefixdirect.com
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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