seat24.dk Recenzje 

A bit overprized but otherwise everything was working nicely. Good amount of information for my upcoming trip.

Seat24 has not managed to refund our corona flight failure via the airline (Gulfair) for over 16 months. Gulfair was very helpful here and informed us that the exhibiting travel agency (Greece) was informed by you. All efforts from our site (emails, phone calls etc.) brought no success to demand our right.
Seat24 is one of the most unserious companies we've ever had to do with.
Whoever books here is your own fault.
We will now basically book directly at the airline.

LADE VÆRE MED AT BRUGE SEAT24!!

Have fået en voucher fra Icelandair pga en aflyst rejse ifm corona. Bestilte en ny billet med hjælp af seat24’s kundeservice, betalte et ekstra beløb fordi det nye billet var dyrere og fik en bekræftelsesmail fra seat24 med de nye flytider. To måneder senere og 10 dage før jeg skulle flyve, får jeg en mail at jeg får noget penge tilbage. Fandt ud af efter at have ringet med seat24 elendige kundeservice at min billet aldrig var bestilt og at tilbagebetalingen var det ekstra beløb jeg havde betalt. Seat24 mente at min voucher var udløbet men mente ikke at det var nødvendigt at informere mig om det!!! Icelandair bekræfter at voucher aldrig har været udløbet men at Seat24 laver fejl ved at registrere den, og at de har haft andre sager med dem. Får lov til at bruge min voucher direkte hos Icelandair men skulle betale 600€ ekstra fordi priserne selvfølgelig var steget voldsomt. Kundeservice hos seat24 er total ubrugelig, det virker som om de læser op af en standard manus, er ikke interesser i at hjælpe eller finde løsninger og prøver konstant at fralægge ansvar. Gør dig selv en tjeneste og lade være med at bruge dem, selvom prisen måske er lidt lavere!!!

Benyt ALDRIG dette selskab!

Havde 2 flybilletter til Thailand til d 1/4-2021
Flyet blev aflyst pga Corona.
(Flight Cancellation TG951/Apr 1, 2021)
Har stadig ikke fået mine penge, men modtager mails om, at de arbejder på min sag og at jeg skal lade være med at henvende mig, hvilket også er umuligt, da det tager små 2 timer at komme igennem på telefon, hvor man bare får en sludder for en sladder.
Mon jeg nogensinde modtager mine penge??
Benyt ALDRIG dette selskab!

I had business class tickets with seat 24. Last year, due to Covid, my return flight from Vancouver to Copenhagen was canceled. When I was notified by Seat 24 by email, I replied and told them that I would like to rebook later, they replied and told me that I can call and rebook when I have a date to travel and I trusted them...

A few months later, I called to rebook, I was told over the phone that my ticket expired...which was not true...as my ticket was valid for 24 months, so I talked with Air Canada instead, Air Canada checked in their system and told me that it was refunded to my agency...

A refund that I have never applied for. Processed right after my flight was canceled.

I called seat 24 again and wrote an email to their customer service, they then told me that there was a technical error, but they can rebook me anyway, turns out they were actually trying to sell me a one-way ticket and deduct my refund as a voucher...

After I pointed out the big price difference in buying a new one-way instead of rebooking my return, which was even more expensive than my original round trip total, they then told me that they were having technical errors to rebook me, so they will refund me instead, but they have to wait for Air Canada's approval and they need to charge me a fee because there is a lot of work for them to do in order to help me with my refund...

Wow, charge your customer a fee for your technical errors, just brilliant. To be honest, this whole 'technical error' claim is also just really questionable.

I wrote them emails about how my refund was applied without my consent by seat 24 itself a long time ago, and how Air Canada confirmed a full refund of my return flight was processed months already...still, I was getting emails about waiting for Air Canada's approval, then no reply...

Good thing that I was in contact with Air Canada's customer service the whole time and their agency support team reached out to seat 24 for me after I insisted on getting their help.

The week that Air Canada's agency support team reached seat 24, the same week my refund was processed. The whole experience was just ridiculous.

In short, first, seat 24 applied for a refund without my consent, then they let my refund sit months in their bank account collecting interest; when I tried to rebook, they lied about my ticket being expired; when I got Air Canada involved, they started telling me there was a technical error, and then tried to sell me a super expensive one-way ticket; after I pointed out the difference between rebooking a return instead of buying a new one-way, they then told me there is another technical error and they were not able to rebook my ticket anyway, so have to charge me a fee for a refund, just to drag the refund process as long as they can until I got Air Canada's agency support team contacting them for me.

Simply my worst experience ever with a travel agency, just unbelievable. I was so exhausted writing emails and calling them and hearing the obvious lies over and over again. It was so bad that I really think writing a review about them is absolutely necessary.

Virkelig et dårlig selskab. Har ventet på refusion af min billet i et år nu! Min rejse blev annulleret 2 x p.g.a. Covid-19. Kundeservice kan ikke hjælpe, de forventer at man venter til de har behandlet sagen og de har ingen tids-horisont

Samme Historie som ALLE andre. Med status: Seat 24 har fået tilbagebetalingen for en rejse fra Marts 2020, men på grund af travlhed.......... Ja, som de skriver, at "man skal være glad for at der er kommet penge fra ThaiAir". Ja så beholder man dem da bare selv!! Jeg håber da bare de bruger pengene til flere ansatte, så man ikke skal venter timer for at komme til. En opgivende tidligere kunde.

Min billet som jeg bestilte til d.25 juli er ændret ved bekræftelsen til 25. Sep og da jeg ringer derind og vil ændre dette sidder jeg i kø i 1 time, hvorefter en engelsktalende med accent kommer og siger ja det kan vi godt klare jeg undersøger lige tingene og afbryder derefter opkaldet. Jeg ringer så på igen og kan ikke komme igennem til dem. Det er under alt kritik!

My flight was cancelled and they didn't notify me about it, although they were notified from the flight operator three weeks ago. Then they charge 225 DKK for handing out the refund (haven't gotten it yet) to make up for a mistake THEY did. This is completely unsatisfactory and one of the worst experiences I ever had with a travel agent.

BRUG ALDRIG DETTE SELSKAB! De ignorerer alle henvendelser omkring refundering af aflyste flybilletter som de er forpligtet til at refundere.
Jeg har penge tilgode fra maj 2020 som de overhovedet ikke gider besvare trods mange forsøg på kontakt. 4800.00kr de nægter at refundere.
ADVARSEL!!!!!! Rejs ALDRIG MED SEAT 24
ALDRIG !!!!!

Vild dårlig kundeservice. Har talt med en meget uforståelig medarbejder (ikke dansk) der så absolut ikke kunne hjælpe, efter 42 minutter blev jeg stillet videre til en der heller ikke kunne hjælpe. Alt i alt har jeg nok brugt 2 timer på at ændre en rejse.

Har endnu ikke fået vores penge retur nu 14 måneder senere. Vi har fået penge retur fra Ryan Air efter et år, men de sidste 1200 kr. som er Seat24’s fee er ikke muligt at få retur. Kommer aldrig til at bruge dette selskab mere, det er umuligt at få en personlig betjening via telefon eller mail.

Bestil aldrig flybillet gennem Seat24!
Vi har stadig intet hørt til vores aflyste flyafgange i juli ‘20, og hver gang vi kontakter dem, får vi kun en gang vrøvl og udenomssnak.
Det lader til at være en bevidst strategi, så de undgår at refundere aflyste flybilletter, til trods for at loven byder dem at tilbagebetale til kunderne.

Har købt flybilletter gennem Seat24, hvor jeg tilkøbte en forsikring, hvor jeg kunne ændre billetten. Da jeg skulle gøre brug af deres service, var det umuligt at komme igennem til deres kundeservice, og der er ingen muligheder for at ændre det på hjemmesiden. Jeg har siddet i telefonkø i samlet 4 timer over to opkald. Brug aldrig dette firma.

terrible...
they do not answer phone calls, answer emails after 7 day(maybe!). I paid 3000 dkk 18 month ago and flight canceled because of Covid-19, they do not refund my money.
do not buy anything from seat24 never forever.
they did not answer any of reviews here

Føj for en dårlig service, eller rettere sagt ingen service. Har stadigvæk ikke modtaget vores refusion på billetter købt i januar 2020. Der mangler alfa numerisk nummer på Mastercard betaling. Har aldrig fået sådan et nummer. Seat24.dk henviser hele tiden til Ryanair, men Ryanair henviser til Seat24.dk. VI HAR KØBT VORES SIDSTE BILLETTER HOS DETTE SKOD FIRMA OG ALLE DERES UNDER SELSKABER........ Hvor er forbruger ombudsmanden henne i alt det her.

This is a sh** agency. No contact at all with them. Really horrible.

Hvis du virkelig gerne vil snydes..
De 3 gange krævet ekstra gebyrer for en voucher derefter aflyst bookingen for til sidst at slette den - uden jeg har fået noget retur..
seat24 er en del af Etraveligruppen og ejer Flyrejser.dk , Supersaver.dk, travelstart.dk seat24.dk, gotogate.dk, flybillet.dk og mange andre du kan finde på Momondo.dk - så se dig for inden du booker derigennem .
Tror du mig ikke så læs også artikel fra EB : ekstrabladet - ferie/pas-paa-advarer-om-online-bookingsider/8374474

Horrible. Waiting on the phone for 1 hour now. It says I am in the queue but does not even specify which number. I am allowed to change my flight free of charge, however how should I do that if the customer service is not responding in any way?
DO NOT PURCHASE!

I am sending an email now, to book my flight in 2 weeks. Let's see when the reply comes.

Bookede fly til Kreta afgang 29 august 2021 ved Norvegian gennem Seat24. Norvegian ændrede så efter kort tid både ud- og hjemrejse. Seat24 bad mig vælge om jeg ville have alternativ afgang eller penge retur. Det blev penge retur, men efter en måned intet hørt. Man kan ikke blive ved med at give corona skylden for langsommelighed. Kunderne virker som bank for flybranchen, der opretter fiktive afgange uden intention om gennemførsel.