I Contacted the company concerning two pairs of new waterproof socks which leaked , fairly easy process to establish that they were faulty , took a few emails but experience was good enough . Once fa... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
What more can I say other than the Sealsinz Customer Service Team goes above and beyond anything I have seen in decades to help/work with a customer and their concerns. They are beyond patient with p... Zobacz więcej
Reakcja na opinię
The company really does honour its life-time guarantee. Fast, painless, efficient handling of my socks when they had a premature end to their life.
Reakcja na opinię
I ordered a pair of Sealskinz Choseley wet shoes but the discount code I had been sent didn't work. Anyway, I sent an email to their Customer Service department and promptly received a reply. After an... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Dane kontaktowe
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, Zjednoczone Królestwo
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4,8
Doskonała
599 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Had an issue with a pair of socks
Had an issue with a pair of socks, I contacted them and within minutes it was all sorted!
19 maja 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Thank you for your lovely feedback! We're really glad to hear your issue was resolved so quickly. Our team always aims to make things as easy and efficient as possible, so it’s great to know we delivered on that for you.
If you ever need anything else, don’t hesitate to get in touch.
Louise @ Sealskinz
Speedy warranty claim resolution
Had to do a warranty claim and within half an hour I had an email with tracking for a replacement on its way - fantastic service!
18 maja 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Thank you so much for your kind feedback! We're really pleased to hear that your warranty claim was resolved quickly and smoothly. Providing fast and hassle-free support is something we always aim for, so it’s great to know we got it right for you this time.
If there’s anything else we can help with, just let us know — we’re always here to help!
Louise @ Sealskinz
Helpful people
The customer service is excellent; however, the delivery process with Royal Mail can often be quite stressful.
15 maja 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hello Vittorio,
Thank you for taking the time to write a review.
We're so sorry for any inconvenience the courier may have caused but happy we could help with our excellent customer service.
If we can be of further assistance, please do not hesitate to get in touch again.
Kind regards,
Emily @ Sealskinz
Odpowiedź od SEALSKINZ
Hi Nick,
Thank you for the 5-star review!
We're so happy to hear our customer service was excellent for you.
Please feel free to reach out again if we can help with anything further!
Kind regards,
Krystal @ Sealskinz
Fantastic Customer Service
An item I needed was damaged during transit. I contacted Sealskinz as soon as it arrived and they arranged a replacement that arrived the next day. Fantastic service and very helpful staff. Excellent products too.
14 maja 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hello Andrew,
Thank you for the fantastic 5-star rating!
We're thrilled our customer service was able to assist you quickly and efficiently with your damaged order. We hope you enjoy the purchase!
Please do not hesitate to reach out again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Felt treated well.
A shipment got stuck in delivery somewhere.
As customer service received only vague information from the carrier, and shipment did not show up after three weeks time they offered unbueraucratic refund and apologies in short time.
Felt treated well.
13 maja 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hi Christian,
Thank you for taking the time to leave a review.
We are so sorry your order got delayed in transit. It is wonderful to hear that our team was able to solve this for you in a satisfactory way.
Please do not hesitate to get in touch again if we can be of any further assistance.
Kind regards,
Emily @ Sealskinz
Odpowiedź od SEALSKINZ
Hi James,
Thank you for the fantastic 5-star review!
We're so pleased you like the product and our customer service.
Thanks again,
Krystal @ Sealskinz
Fantastic customer service will 100%…
Fantastic customer service will 100% honour the waterproof guarantee
12 maja 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hi Leo,
Thank you for the great 5-star review!
We're always happy to stand behind our products and we're thrilled to hear our customer support was able to assist you with a replacement under our guarantee.
If we can be of any further assistance, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Strongly recommended
Really excellent clothes and other products and great customer service! The clothes are really good quality and nice designs. There was a problem with my order and they worked hard to resolve that properly too, which I appreciated. Strong recommend!
8 maja 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hello Jez,
Thank you for your kind 5-star review and recommendation!
We really appreciate the feedback on the quality of our products and customer service. Glad we could be of assistance!
If we can ever help with anything else, please do not hesitate to get back in touch.
Kind regards,
Krystal @ Sealskinz
Excellent Customer Service
I ordered 2 pairs of heated gloves for myself and my wife but did not understand all of the workings and technology Despite there being nothing wrong with the gloves and a delay between purchase and our usage the company supplied a free postage return prompt assessment and refund I was very impressed with the customer service
Dr Maurice Pye
York May 2026
7 maja 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hello Maurice,
Thank you for the 5-star rating!
We sincerely appreciate your kind words about our customer service response. We're very sorry the gloves did not meet your expectations but happy we could be of service in resolving the matter satisfactorily.
If you have any other waterproof or outdoor accessory needs, we hope you will consider us again in future.
Kind regards,
Sophie @ Sealskinz
Super responsive and kind customer…
Super responsive and kind customer support team. I had a minor issue with an otherwise great product. Thank you.
5 maja 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hi Jacob,
Thank you for the 5-star review! We're so glad to hear the support you received was responsive and kind.
If we can help with anything else, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Unique product and excellent customer service
Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market.
I'd also like to mention that their customer service is excellent. After much use, one sock developed a leak. Even though I had trouble locating my receipt, they swiftly offered a solution that allowed me to replace the socks.
5 maja 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Thank you for the 5-star review!
We are thrilled to be your favourite knee-high waterproof sock manufacturer. We're also happy to hear the price is worth it and the customer service is excellent.
If you need anything else, please do not hesitate to contact us again.
Kind regards,
Krystal @ Sealskinz
Very good quality products
Very good quality products. Prompt and friendly customer service. Would recommend.
5 maja 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hi Ben,
Thank you for the 5-star rating. We appreciate your comments on the quality of our products and the friendly customer service. Customer recommendations mean the world to us!
We look forward to your continued support.
Many thanks,
Krystal @ Sealskinz
ordered the wrong size and got money back
ordered the wrong size and was immediately contacted upon returning goods. very nice and crisp interaction. money was refunded as expected.
18 kwietnia 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hello CM,
Thank you for taking the time to share your experience.
We're thrilled to hear the returns process was easy and you were refunded as expected!
If we can help with anything else, do let us know.
Warm regards,
Krystal @ Sealskinz
Excellent products and guarantee
Excellent products and guarantee. My hiking hat which is brilliant in all weathers and foldable had a problem with the elastic adjustment band coming adrift - I completed a guarantee form and received a response immediately to say a replacement item was being shipped. Excellent service.
1 maja 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hi Damian,
Thank you for the 5-star review!
We're so happy to hear your hiking hat has been brilliant and glad we could help with a replacement quickly to get you back outdoors.
If we can be of any further assistance, please do not hesitate to get in touch again.
Kind regards,
Krystal @ Sealskinz
Exceptional, extremely fast Customer Service
Sealskinz resolved my issue with one of their products within minutes of my submitting a claim and a replacement is on its way. I am very impressed with their customer service. It makes buying their products very much worth it when they back them with this type of no hassle customer service!
27 kwietnia 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hi Moira,
Thank you for the 5-star review! We're thrilled we could resolve your warranty matter quickly and efficiently.
Please do not hesitate to reach out again in future if there is anything else we can assist with.
All our best,
Krystal @ Sealskinz
Excellent customer service
Firstly I love the product I purchased. However, I had noticed slightly more wear and tear than would have been expected on one of my mittens.
I got in touch with customer service and they were extremely prompt and efficient in their communication with me. I was given a few different options. I opted to return my item for a replacement of the same (as I love the mittens) they inspected them and agreed there was an issue with one of them. My replacement is enroute as I type. Sealskinz customer service was amazing, especially as this was a post sales issue. I would have no qualms in purchasing from this company again. Thanks to all the team
27 kwietnia 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hello Emma,
Thank you for taking the time to write a review on your recent experience with us.
We're very sorry the original pair of mittens did not hold up to our standards but we appreciate that you allowed us to stand behind the product and provide a replacement.
We look forward to your continued support of Sealskinz. If you have any other questions or concerns, please do not hesitate to get in touch again!
Kind regards,
Krystal @ Sealskinz
Fantastic and prompt customer service
Fantastic and prompt customer service, highly recommended!
21 kwietnia 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hello Lachie,
Thank you very much for the 5 star rating!
We sincerely appreciate your recommendation and feedback about our customer service team.
All our best,
Krystal @ Sealskinz
well the products are amazing and great…
well the products are amazing and great quality, we are so impressed we keep buying more.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hi Maureen,
Thank you for the kind words and 5-star review!
We are thrilled you find our products amazing and great quality. We look forward to your continued support!
Kind regards,
Krystal @ Sealskinz
Bought a pair of warm waterproof gloves…
Bought a pair of warm waterproof gloves 1 year ago. Use them for running and cycling in freezing temperatures, been very happy with them
Unfortunately they have shrunken over time despite following wash guidelines and they have send me back swiftly a replacement pair
5 stars customer service
17 kwietnia 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hello John,
Thank you for your 5-star customer service rating!
We are thrilled our warranty process was swift and satisfying for you and hope you can use the replacements for running and cycling many hours outdoors.
Warm regards,
Krystal @ Sealskinz
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.