I Contacted the company concerning two pairs of new waterproof socks which leaked , fairly easy process to establish that they were faulty , took a few emails but experience was good enough . Once fa... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
What more can I say other than the Sealsinz Customer Service Team goes above and beyond anything I have seen in decades to help/work with a customer and their concerns. They are beyond patient with p... Zobacz więcej
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The company really does honour its life-time guarantee. Fast, painless, efficient handling of my socks when they had a premature end to their life.
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I ordered a pair of Sealskinz Choseley wet shoes but the discount code I had been sent didn't work. Anyway, I sent an email to their Customer Service department and promptly received a reply. After an... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Dane kontaktowe
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, Zjednoczone Królestwo
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4,8
Doskonała
599 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Return of goods
My goods were despatched and I was advised that they would be delivered on Monday. The goods arrived two days early and only two days after placing the order!
I needed to return my goods and sent an email asking for assistance, the response time from sending my email to receiving a response was literally minutes.
In all, everything about my transaction with Sealskinz was positive and painless. Well done 👏 and thankyou.
25 lipca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Thank you for taking the time to leave such a wonderful review.
We're thrilled to hear that your order arrived even sooner than expected and that our customer service team was able to assist you so quickly when you needed help with your return.
Providing fast, helpful support and a smooth shopping experience is something we take great pride in.
Your kind words and recognition mean a lot to the team.
Thank you for choosing Sealskinz, and we hope to serve you again in the future.
Louise @ Sealskinz
Easy from start to finish.
Good response time with messaging replies. Excellent value and quality headwear. Sound delivery and on time.
24 lipca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Thank you for your kind review!
We're delighted to hear that you found the process easy from start to finish and that our team provided prompt responses to your messages.
It's great to know you're pleased with the value, quality of the headwear, and the timely delivery.
We really appreciate your support and look forward to helping you again in the future.
Louise @ Sealskinz
Excellent customer service and lovely…
Excellent customer service and lovely products. I would recommend.
14 lipca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Thank you so much for your kind words and recommendation!
We're delighted to hear that you were pleased with both our customer service and our products. Providing a great experience for our customers is always our goal, so it's wonderful to know we've met your expectations.
Thank you for taking the time to leave your review, and we look forward to serving you again in the future.
Kind regards,
Louise @ Sealskinz
Amazing sock, will buy more, often
My husband loves the socks. If you picked a pair of socks that they have run out of you get to pick a different pair of your choice, same type of sock. If the initial sock you choose is of a lower price you are never asked to pay the difference. These socks wash well, they do not move around in your shoes or on your feet, they longer socks stay up and do not bunch down and the socks feel like a cushion under your feet. Just amazing product. Our feet thank you for being warm in the winter and cool in the summer.
6 lipca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Thank you so much for your wonderful review! 😊
We're absolutely delighted to hear how much your husband loves our socks. It's fantastic to know that they're providing the comfort, warmth, and support we work so hard to deliver – from staying comfortably in place throughout the day to feeling cushioned underfoot.
We're also pleased that our replacement process helped you find an alternative pair when your first choice wasn't available. We always want to make sure our customers receive great value and leave happy with their purchase.
Hearing that our socks keep your feet warm in winter, cool in summer, and continue to perform well wash after wash is the highest compliment we could ask for. Thank you for taking the time to share your experience and for your continued support.
We look forward to keeping your feet comfortable for many more pairs to come! 🧦💙
Louise @ Sealskinz
Fantastic customer service!
Fantastic customer service!
I ordered the wrong size online and emailed the company as it was a Sunday evening. My order was cancelled and refunded by the following morning.
I also spoke to Louise at customer service about a query with my replacement order and she was very helpful and efficient.
Good customer service is hard to find these days, but Sealskinz have got it cracked! 🙂
29 czerwca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Thank you for the kind 5-star review!
We are thrilled to hear our customer service impressed with a speedy resolution. Your feedback regarding the replacement query has been passed to Louise as well.
Thanks again!
Krystal @ Sealskinz
Recived a faulty product
Recived a faulty product, customer service was extremely prompt in rectifying the issue. Own 4 pairs of gloves, Excellent quality and exceptional customer service.
26 czerwca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Thank you so much for your kind words! We’re really pleased we could resolve the issue quickly for you and get everything sorted.
It’s fantastic to hear you own multiple pairs of our gloves and that you’ve found the quality and service to be exceptional—that truly means a lot to us.
If you ever need anything in the future, we’re always here to help.
Warm regards,
Louise @ Sealskinz
Odpowiedź od SEALSKINZ
Thank you for your kind words!
We’re really pleased to hear you found our team polite and responsive—that’s exactly the level of service we aim to deliver. We appreciate you taking the time to share your experience!
All the best,
Louise @ Sealskinz
Great Customer Service!
The Customer Service team at SEALSKINZ is awesome! They helped resolve a delivery problem on a time sensitive order in a prompt, courteous, and thoughtful manner. We were very impressed with their efforts on our behalf!
16 czerwca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Thank you so much for your fantastic feedback!
We’re thrilled to hear that our Customer Service team could help resolve your delivery issue, especially on a time-sensitive order. Providing prompt, courteous, and thoughtful support is exactly what we aim for, so it’s incredibly rewarding to know we made a positive difference.
If you ever need anything else, we’re always here to help.
Kind regards,
Louise @ Sealskinz
Amazing Customer Service
We have had call to contact Sealskinz Customer Support twice recently and on both occasions they have gone well above and beyond the level of service you might hope for. In short, their service is absolutely amazing.
17 czerwca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that our Customer Support team has been able to exceed your expectations—not just once, but twice. Going above and beyond for our customers is exactly what we strive for, so it means a lot to hear that reflected in your experience.
If there’s ever anything else we can help with, please don’t hesitate to reach out.
Kind regards,
Louise @ Sealskinz
I got great service from customer…
I got great service from customer service ,had an issue with a product, exchanged it .Emily who delt with me was excellent kept me upto date .
Great Service and a great product
17 czerwca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hi Dave,
Thank you so much for your kind words and for taking the time to share your experience!
We’re really pleased to hear that you received great service and that your issue was handled smoothly. I’ll be sure to pass your feedback on to Emily — she’ll be delighted to know her support made such a positive impact.
It’s wonderful to hear you’re happy with both the service and the product.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Louise @ Sealskinz
Very professional and great service
Very professional and great service
15 czerwca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Thank you so much for your kind words! We’re really pleased to hear you had a great experience with our service.
If there’s ever anything else we can help with, we’re always here for you.
Louise @ Sealskinz
V rapid refund
I had a problem with a set of gloves that ripped. Within 2 minutes of submitting a thorough claim form that included photos and my original receipt - I received a full refund. Now that is customer service.
12 czerwca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Thank you so much for your fantastic feedback! We’re really sorry to hear about the issue with your gloves, but we’re delighted that our team was able to resolve it quickly for you.
Providing fast and efficient support is something we truly strive for, so it’s great to hear that reflected in your experience.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Louise @ Sealskinz
Great customer service
Great customer service. Even Nelson the AI.
My fault for missing the email about colours not being in stock. But all sorted now with another set of super comfy socks on the way. Thank you
10 czerwca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hi Roger,
Thank you for the fantastic 5-star review!
We're so pleased to hear that the customer service was great (including our AI agent, Nelson!) and that we could assist you with an alternate colour for your purchase.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind regards,
Krystal @ Sealskinz
Excellent Service
Brilliant service throughout. Excellent communication when an item was out of stock and super prompt in replying.
5 czerwca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hello Mike,
Thank you for the great 5-star review!
We're so sorry we didn't have stock of the item you wanted but happy we could assist quickly with an alternative solution.
Thanks again,
Krystal @ Sealskinz
Sealskinz Lifetime Guarantee works
As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue was. Next day i received credit to spend on website to order replacement. Only disappointment was couldn't get same colour, but better to have dry foot i think. Great service, great products & speedy conclusion
6 czerwca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hi Robert,
Thank you for the 5-star rating and for taking the time to share your experience with the warranty process.
We're happy we could assist you so you can get back to cycling with dry feet!
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind regards,
Krystal @ Sealskinz
I bought a pair of Sealskinz Rayhnam…
I bought a pair of Sealskinz Rayhnam Socks. Id owned them for several months and used them for hiking over the weekend. They were brilliant i could have worn slippers walking through wet grass and still had dry feet. Unfortunately 1 sock had a small hole appear and I had to endure a 10 mile hike with a soggy foot. I checked on Sealskinz website and they did a returns policy. I filled out an online form with my complaint. I immediately received an email from a "Bot" who told me someone from customer services will be in contact soon. They emailed me back stating they would send me a 1 time code to use on their website to purchase some socks. I was really impressed by customer services and how quickly they resolved my problems
5 czerwca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hi Paul,
Thank you for the 5-star rating and the thorough review of your warranty claim experience.
We're sorry that the hole developed but happy we could assist you quickly with a resolution.
Please do not hesitate to reach out again if we can be of any further assistance!
Kind regards,
Krystal @ Sealskinz
This was my second purchase …
This was my second purchase through Sealskinz.
this time SK had to change my order, but in that notification they had options suggested ... they offered alternatives or a refund. They did the work so i didn't have to go and spend time choosing alternatives. Then a quick confirmation, and an update to my delivery date .. the next day!!!
1 czerwca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hi Tom,
Thank you so much for writing a review on your recent experience.
We're sorry again we did not have what you originally ordered but glad we could get that resolved for you in a satisfactory way.
We hope you'll come back for a third purchase in future!
Kind regards,
Krystal @ Sealskinz
Outstanding aftercare!
After care response was so fast and efficient! Sealskin really do look after their customers! Contacted them with regards to a fray in the Velcro strap on my hat that I bought 5 months ago and they responded and shipped a replacement within 2hrs! Fantastic service!
27 maja 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Thank you so much for your fantastic feedback!
We’re delighted to hear that our aftercare team was able to respond quickly and get a replacement out to you without any hassle. It’s always our aim to stand behind our products and make sure our customers are well looked after, so it’s great to know we delivered on that for you.
We really appreciate you taking the time to share your experience, and we hope your new hat serves you well for many adventures to come!
All the best,
Louise @ Sealskinz
Good products
Good products, Obviously not perfect, but when I had issues about wear on an item they gave me a £25 vocuher with no hassle, even though it was out of warranty.
27 maja 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Hi John,
Thank you for taking the time to write a review regarding your recent service experience.
We're sorry to hear that the wear on your item was cause to contact our Support Team but glad we could come to a satisfying resolution.
Please do not hesitate to get in touch again if we can be of any further assistance!
Kind regards,
Krystal @ Sealskinz
Their timeliness of response to my…
Their timeliness of response to my enquires was the best
25 marca 2026
Opinia niezależna
Odpowiedź od SEALSKINZ
Thank you for your kind feedback! We're delighted to hear that you found our response time so quick — providing prompt and helpful support is something we always strive for.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out!
Louise @ Sealskinz
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