Have taken delivery on 2 new sofas, from the time of ordering both to the delivery everything went smoothly. Did have to wait a little longer than expected for one of our orders but we are pleased wi... Zobacz więcej
Lokalizacja
Zmień lokalizacjęNantiffyn Retail Park, Nantyffin Road, SA7 9RF Swansea, Glamorgan,, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Great service & really helpful staff. Had seen what sofa I wanted online and the staff helped with what options were available and delivery times. Fantastic quality at reasonable prices
The store is a well planned and kept place to view the furniture. We were greeted by Alan who also assisted with our purchase and was pleasant, professional and knowledgeable. We did change our minds... Zobacz więcej
I bought a leather armchair in the sale at an excellent price from helpful member of staff Having paid £129 for delivery disappointed that we have to wait 13 days for chair to be delivered
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Informacje dotyczące firmy
O poltronesofà - Swansea
Napisane przez firmę
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Napisane przez firmę
Dane kontaktowe
Nantiffyn Retail Park, Nantyffin Road, SA7 9RF, Swansea, Glamorgan,, Zjednoczone Królestwo
- 01792 312990
4,6
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service of a good product
Easy to order, delivered within the timescale given. Unpacked on delivery, feet assembled and all packaging removed.
The product looks great so am happy with my purchase
11 lipca 2026
Wide range of products and excellent…
Wide range of products and excellent customer service, thanks to Julie.
14 lipca 2026
friendly and knowledgeable staff
friendly and knowledgeable staff, with excellent delivery service
11 lipca 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Leather sofas and chair
Waited months for leather 2 seater.3 seater and chair . Delivery men were excellent very polite helpful put them together quickly but had been sent the wrong feet for 2 seater so now have to wait another couple of weeks to have new ones sent . After paying all that money you would expect it to be perfect . So disappointed.
9 lipca 2026
Odpowiedź od poltronesofà - Swansea
Good Morning Mandy,
I hope you are well and thank you for taking the time to leave us your review.
First of all I apologise sincerely that your sofa has arrived with the incorrect feet attached. I can completely understand just how frustrating this must be for you as is not the experience that we would expect for our customers.
I can confirm that the new feet have been placed on order with the supplier and you will be contacted as soon as these are ready to be fitted.
Kind regards,
Poltronesofa at ScS
Social Media Team
Very good service delivery was on…
Very good service delivery was on time. Men were very good
9 lipca 2026
The delivery was on time
The delivery was on time. The delivery men were very courteous and careful . They placed my sofas exactly where I wanted them. We are extremely pleased with our new sofas.
9 lipca 2026
The them was amazing but the customer…
The them was amazing but the customer service we had off Alan was above and beyond
8 lipca 2026
Excellent customer service
Martyn and Andy Very profesional, excellent customer service.
6 lipca 2026
When we walked in we were met by a…
When we walked in we were met by a lovely assistant named Andy.
He was very helpful and knowledgeable, he explained the history / function of each suite we looked at.
We needed up buying a new suite and are now awaiting delivery.
4 lipca 2026
John in the Swansea store was great…
John in the Swansea store was great serving us and answering all our questions. It would have been great to get a firmer delivery date in order to plan for it but all in all a good experience.
After writing this review I received a response from their social media team saying the delay was because the sofa had to be ‘made to order’ which was a strange thing to say as we were buying the actual sofa from the store as they needed display space according to John. It appears no one took the time to understand my comments and simply responded with what appears to be a standard response. Dropped to 3* because of this.
6 lipca 2026
Odpowiedź od poltronesofà - Swansea
Good Morning Paul,
I hope you are well and thank you for your 4* review.
I am pleased to see that overall you have had a positive experience so far and were happy with the service from John in store.
I am sorry that we are unable to provide a more accurate delivery date at the moment, as the furniture is made to order we can only give an estimate however we will reach out as soon as your furniture is ready for delivery.
Thank you for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Great communication On delivery time
Great communication On delivery time, and delivery team we were very professional
3 lipca 2026
Andy in Swansea store very helpful
Andy in Swansea store very helpful. Checked stock in store to see what was available. One set met our requirements. Purchased at a very good price. Awaiting delivery.
4 lipca 2026
Great service experience from Poltronesofa
It was very comfortable walking around the shop to choose the items,everything was explained very clearly about the payment process. The company also gave updates on when delivery was due. The two delivery boys were very good polite and very professional, so all in all a very very good experience.
3 lipca 2026
Love our new sofas
Love our new sofas. Staff were polite and informative. Not pushy but there when assistance was required. Excellent service, would strongly recommend.
Delivery service excellent. Polite and friendly.
1 lipca 2026
The crew where very friendly and knew…
The crew where very friendly and knew how to do their job really well . They were on time fast and efficient excellent service couldn't of asked for a better service . Thank you guys 😎👌
1 lipca 2026
Great delivery
The delivery was really quick and painless. The driver was in touch a couple of times during the day to keep me updated with the expected delivery time.
1 lipca 2026
Very friendly staff
Very friendly staff, who were full of knowledge and very helpful.
24 czerwca 2026
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