All staff at your Swansea store were pleasant and helpful especially Alan who was my main contact he was knowledgable and responded positively to all my questions. I was not pressurised at any time and consider my experience in your store very pleasant

Very informative at keeping update on delivery date and time.
Experienced delivery guys who were confident Good service

Great staff really helpful not pushy can browse at your own pace thanks

Helpful and patient with me, although was told it came in 2 parts. On arrival it was just 1 piece, the delivery men didn't think it would get through the door as I live in a park home, but their perseverance got it in unharmed. Other than that, very pleased, and love my sofa.

Excellent service. We were kept updated about the time they were arriving. Marius and his colleague were very polite. Didn't take long to put it all together. Very pleased. Really comfortable. Would differently recommend to family and friends.

The store is a well planned and kept place to view the furniture. We were greeted by Alan who also assisted with our purchase and was pleasant, professional and knowledgeable. We did change our minds and return to store to look at our chosen sofas in leather and was assisted by a pleasant lady but unfortunately we cannot remember her name. We haven't received our sofas yet so cannot comment further.

The lady that served me what very helpful and helped me choose the right combination for me and didn’t rush me at all

We were kept well informed as to the delivery and the team who delivered were really good, the furniture was placed where we wanted it and Marin and Attila wre friendly.
Good service from Poltrone..Thankyou.

Excellent service, despite being short on staff, all were highly professional, friendly. Look forward to our new sofa being delivered in due course. Thank you.

The staff were really friendly and helpful and not pushy they let me wander around without any hassling which I find off putting ! Keep up the good work you’re doing amazing

Amazing service all round, from the help and advice in store when looking at various options, to the delivery of the sofa and footstool. Thank you!

Delivery was on time and I am really pleased with the service I have received.
The quality of the sofa's is excellent.

Andy was very helpful, showed us the full range, what was possible to achieve whether it was fabric or leather. The range of colour choices were amazing and we would recommend your company to everyone.

It looks like quality furniture …we’ve purchased a cossina 3 seater leather sofa … can’t wait for it to be delivered to us

I realised a week after I ordered the sofa that I'd ordered the wrong facing side. I went straight to the store to ask if I could change the sides but, was told that there is only a 72 hour window in which to make any changes and was advised that my sofa had already gone to production so, as a result this doesnt look right in my lounge.
It's a very well made quality sofa and I realise this was my error in the first place.

Poor experience settee delayed no update from scs but quick enough taking a deposit

Great range
Really flexible and affordable!

Jil who welcomed us in straight away, didn't bombarde us with loads of information, she gave us exactly what we needed on the day, superb customer service!

In store experience was excellent. Delivery time was as forecast and the delivery arrived in the time estimated on the day. Efficiently assembled and all packaging removed. Recommended.

Very comfortable experience, Jon was very informative with no pushy sales patter. Demonstrated the furniture well and guided us through the options great. Highly recommended.

Ordered when promised promote delivery .Quality as sample in store .Delivery team excellent could not fault them .Overall a great experience.