Very good communication to advise delivery slot. Tracking of the vehicle on line so you knew where they were. Excellent service from the two friendly guys, carefully unpacked the chairs from their b... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit 6 Castle Vale Retail Park, Chester Road, B35 6HB Birmingham, West Midlands,, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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We had a friendly welcome, didn't feel pressured into buying a sofa. Giovanni was so helpful helping us choose the right colour and sofa, he even took the swatch we were interested in, to a different... Zobacz więcej
I visited the store at Castle Vale, once to view and order my suite 04 May, friendly and helpful staff, a good experience. I returned to pay the balance on my 2 seater settee and recliner chair pri... Zobacz więcej
Very happy with the sofa, no problems at all. Delivery service was excellent, did a great job and very professional. I would recommend to family and friends
Informacje dotyczące firmy
O poltronesofà - Castle Vale
Napisane przez firmę
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Napisane przez firmę
Dane kontaktowe
Unit 6 Castle Vale Retail Park, Chester Road, B35 6HB, Birmingham, West Midlands,, Zjednoczone Królestwo
- 0121 776 5410
4,6
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Would just like to say a special thanks…
Would just like to say a special thanks to Kerry louise very helpful without being too pushy
11 czerwca 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Very pleasant and helpful staff.
27 maja 2026
Odpowiedź od poltronesofà - Castle Vale
Good Afternoon,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience and found the team to be friendly and helpful on your visit.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Lynsey - Poltronesofa at ScS
Social Media Team
Perfect Poltronesofa experience
👍👍excellent. Giovanni was so nice, very helpful but not pushy. Love the furniture we have chosen and feel everything was done to make us the customer feel listened to.
2 czerwca 2026
Amazing staff member
We popped into the castle vale store today (2/6/26) just for a browse around as we were sofa shopping. We were honest with the staff member Kerri and said that we had already found a sofa elsewhere but was just double checking other places before we made our final purchase. Kerri was welcoming from the get go, they made sure all the sofas were switched on and looking their best (turning on lighting and features) they talked us through our options and directed us to the best sofas that matched what we had already found. I honestly can’t praise them enough.
We almost felt guilty leaving without giving them a sale!
I’ve tried to look on the company website but there is no feedback option so I’m leaving this here. Mainly hoping that Kerri gets proper recognition for a job done perfectly but also to let people know what a lovely friendly store it is at castle vale too.
Thank you for your time, advice and general conversation. You’re a credit to the company and an absolute superstar. Well done
Kerri 🙌🏾🙌🏾
2 czerwca 2026
Opinia niezależna
Friendly
Friendly, welcoming service with no pressure to purchase. The staff were helpful, polite, and knowledgeable, creating a warm and comfortable environment throughout the experience. A pleasure to shop here.
30 maja 2026
Love this furniture company
Beautiful company and nice cheerful staff spending time with you to choose a furniture of your choice nothing was rushed and a beautiful showroom.
28 maja 2026
Odpowiedź od poltronesofà - Castle Vale
Good Afternoon,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us and found the staff to be helpful.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
We would love your feedback as this helps us to improve.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Best ever service
Seeing happy faces and keen to help but left you alone when you need it .
As for the updates you can see where they are up to but could be a bit better to show when you’re items are on their way
As for when delivering excellent and the gentleman that came were very good all for us very happy thank you all
31 maja 2026
Polite staff kept in touch to let us…
Polite staff kept in touch to let us now what time for delivery.
29 maja 2026
Amazing service and kindness shown by staff!
The help that was received on the day was impeccable!
20 kwietnia 2026
I only went for a look
I only went for a look and ended making a purchase. Staff very helpful, patient and knowledgeable.. job done, can't ask for more.
20 maja 2026
It was so good to be able to browse…
It was so good to be able to browse around the shop without being pestered by salesperson. The help was there when we needed it by a very good salesperson.
15 maja 2026
Perfect
Although l have not received my sofa yet but will be arriving very soon thanks to the fabulous staff.
Thank you for all your help will recommend always 🥰
19 maja 2026
Rude and Ineffective Staff
The staff at the Castle Vale branch are rude, dismissive and a barrier to those who are differently abled. They lack all customer service skills and seem unable to remember branch processes and procedures.
5 maja 2026
Opinia niezależna
Odpowiedź od poltronesofà - Castle Vale
Ciao Jayde,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback following your visit to store.
I am very sorry to read about your experience.
We do expect that the team are friendly, professional and helpful at all times so please accept my apologies that this was not the case for yourself and for any upset caused.
I will ensure that your feedback is passed onto the store, to help us improve moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Good service
The guys were patient and kind. Nothing was too much trouble. I’m happy with how they handled the delivery. Thank you to Avni and Josh.
16 maja 2026
Doświadczenie Trustpilot
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