Very good communication to advise delivery slot. Tracking of the vehicle on line so you knew where they were. Excellent service from the two friendly guys, carefully unpacked the chairs from their b... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit 6 Castle Vale Retail Park, Chester Road, B35 6HB Birmingham, West Midlands,, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We had a friendly welcome, didn't feel pressured into buying a sofa. Giovanni was so helpful helping us choose the right colour and sofa, he even took the swatch we were interested in, to a different... Zobacz więcej
I visited the store at Castle Vale, once to view and order my suite 04 May, friendly and helpful staff, a good experience. I returned to pay the balance on my 2 seater settee and recliner chair pri... Zobacz więcej
The service was excellent and we were kept up to date on exactly when our sofa was going to be delivered. The delivery guys were polite and unpacked the sofa, checked it over and removed all rubbish.... Zobacz więcej
Informacje dotyczące firmy
O poltronesofà - Castle Vale
Napisane przez firmę
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Napisane przez firmę
Dane kontaktowe
Unit 6 Castle Vale Retail Park, Chester Road, B35 6HB, Birmingham, West Midlands,, Zjednoczone Królestwo
- 0121 776 5410
4,6
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Kept updated about arrival time
Kept updated about arrival time
Paul & carl were very pleasant and professional took all packaging away with them
4 lipca 2026
The salesperson was very helpful and…
The salesperson was very helpful and patient while we chose our fabrics. He was also good at explaining our options.
24 czerwca 2026
Friendly staff
Friendly staff, also very knowledgeable about the furniture. Left alone to have a good look around. Would recommend.
3 lipca 2026
Very smooth process and delivery…
Very smooth process and delivery drivers were fantastic, love my new sofa and chair
28 czerwca 2026
Bobby really made our day
Bobby really made our day! He made us feel at ease, and we loved that we was able to just look around at our own pace without being followed like in other sofa shops.
We really are excited to receive our sofa and thank you to Bobby for going above and beyond. Not just for us. But for the kids and my mom too!
11 czerwca 2026
Because he was polite kind and very…
Because he was polite kind and very good at his job
24 czerwca 2026
Kerri was great in shop lads were very…
Kerri was great in shop lads were very professional love it
26 czerwca 2026
Excellent
Well, what can I say, such a lovely atmosphere, friendly approachable Sales Team. I was left to peruse with a coffee, and fell in love with a beautiful sofa. After serious thought, I returned with my mom, and we all engaged in great conversation, and I paid my deposit. Bob was amazing as were all members of staff, very easy transactions. We got a lovely tote bag too. Service like this is priceless, Grazie, Arrivaderci....
22 czerwca 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Delivery was good staff good the…
Delivery was good staff good the product a single leather is not good have not sat on it yet the seat leather is puckerd waiting to see if improves if not will be in touch with S.C.S.
21 czerwca 2026
Odpowiedź od poltronesofà - Castle Vale
Ciao John,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have concerns with your chair following the delivery.
We do send all customer a copy of our care guide, via email, when a order is placed in store to keep your furniture looking its best.
If you feel that there may be a manufacturing fault present with the seat leather then please complete our online contact form.
This allows us to obtain all of the relevant information that we need to assist and advise on the next steps.
The link that you need is: https://enquiries.scs.co.uk/
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Pleasant Visit
Nice welcoming atmosphere in the Castle Vale store and very helpful gentleman (Tan) who assisted me in making my choice.
16 czerwca 2026
They was really helpfull
They was really helpfull. Answered all my questions,made me and my husband very wecome.
16 czerwca 2026
Great service instore
Great service instore.
Great post-sale, pre-delivery communication. Clear instructions as to when to expect our delivery.
Great delivery-setup service, very quick & tidy.
18 czerwca 2026
Very disappointed
The recliner three-seater settee is power opereated which we were not told when it was ordered; I assumed it was manual.
There is nowhere close enough to plug it in without causing a trip hazard to a 90-year-old.
So, we have paid extra for something that can't be used.
18 czerwca 2026
Odpowiedź od poltronesofà - Castle Vale
Good Morning,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have rated us as 1* on this occasion and that your furniture is not what you had expected on arrival.
Looking over your order document I can see that your sofa was ordered as a power recliner which is shown on the confirmation email that was sent.
I am sorry if the outcome is not what you may have hoped for.
If you have any questions then you can reach us on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Odpowiedź od poltronesofà - Castle Vale
Good Afternoon Miss Brown,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us. If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Venessa was very professionally helpful…
Venessa was very professionally helpful with a good attitude and understanding of customers need. She showed us so many different options and understood our needs and she is very patient, lovely approachable lady.
9 czerwca 2026
Would just like to say a special thanks…
Would just like to say a special thanks to Kerry louise very helpful without being too pushy
11 czerwca 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.