Sandals Resorts Recenzje 

I really dislike this company they used to be good twenty years ago but since the son took over its reputation and morals have plummeted the UK sales division is absolutely terrible they took our money and gave no refund due to extenuating circumstances my advice go the Maldives much better place to visit

Where do I even start? The customer service we’ve received from Sandals UK has been appalling. Their customer care team repeatedly refused our requests to speak with a manager, even after everything we went through.

We were left stranded in Jamaica during Hurricane Melissa, receiving completely misleading information from Sandals UK from Kayla. While the general manager on site advised guests to vacate the island for safety, Sandals UK insisted there were “no issues” and “no reason to leave.” The mixed messages caused unnecessary stress during an already frightening situation.

Since returning home, Sandals UK have repeatedly tried to wash their hands of the situation. No accountability, no support, no care. I can confidently say I will never book with Sandals UK again, and I urge others to consider different hotel providers. It’s clear that Sandals UK are more interested in taking your money than looking after their guests.

What makes this even more disappointing is that the on-site staff were absolutely amazing. They did everything they could, and it’s a shame their efforts are completely let down by the UK customer service team. I would have happily returned to South Coast to enjoy the holiday the hotel team works so hard to provide, but after the lack of support and compassion from Sandals UK, I refuse to put any more money into this company.

I’ve previously stayed with RUI, and after speaking with other UK travellers who were also in Jamaica at the time, their customer service was far superior. Sandals UK should be ashamed of the stress, confusion, and poor communication they have put their guests through.
Sandals uk doesn’t have any emergency contact details for guest to contact in emergency.

This goes out to Kayla, Ana foster and the appalling manager Emma Brewer who has ignored our emails and asked her staff to remove her from our email chain!

This will now be escalated to ABTA and our solicitors!

Sandals Grande Antigua – Beautiful Place, Incredible People

We had the most amazing time at Sandals Grande Antigua. The resort is absolutely stunning, with gorgeous beaches, lush gardens, and such a warm, welcoming atmosphere. The culture and energy of the place are incredible, and the entertainment team kept things fun and lively every day.

What really made our stay unforgettable though were the people.

Mario’s Restaurant – Shermella was a fantastic waitress, always friendly, efficient, and smiling. Nikisha went above and beyond to cater to our dietary needs, even bringing us special snacks so we never felt left out. Both made us feel genuinely cared for.

Soy (Japanese Restaurant) – The team here were amazing. Jason’s energy and charisma lit up the room, Chad kept the same great vibe going all night, and Kedisha was so chatty and welcoming, bringing everyone together with her infectious energy. Marie was lovely and attentive, always making sure we were looked after.

Eleanor’s Restaurant – Violet was so kind and thoughtful, making sure our dietary requirements were perfectly catered for every day. She really added a personal touch to our experience.

Bakery – Carole made fresh vegan bread for us daily and went out of her way to make sure we were well taken care of. Such a thoughtful and caring person.

Spa – Jeana was welcoming and kind, helping me with something small but important and doing it with such genuine warmth.

Entertainment Team – Amanda was full of life and energy, making every game and event so much fun. She truly made the atmosphere shine.

Maintenance – Jefford from maintenance was always friendly and full of personality, taking time to chat even while working hard around the resort.

Overall, Sandals Grande Antigua exceeded every expectation. The resort is beautiful, but it’s the people who make it truly special. Every team member we met showed pride, passion, and genuine care. We left feeling completely looked after and can’t wait to return!

I had a very disappointing experience with Sandals Resorts regarding a billing issue that still hasn’t been resolved. On August 15, I was offered an upgrade by a Sandals representative and paid $375. I was clearly told I would not be charged an additional $772.80. The rep assured me the charge would be removed when the office reopened on Monday.

Despite multiple calls and reassurances, the $772.80 was charged to my card on August 19. I was told the issue was escalated and I’d receive a refund within 3–5 days. It’s now been over a month, and I’ve called several times. Every rep has acknowledged the mistake and confirmed I was charged incorrectly, yet I’m still waiting for my refund.

I’ve already completed my trip and I’m not asking for anything free—just that Sandals correct their error and refund my money. The lack of follow-through and accountability has been extremely frustrating. I’m also requesting reasonable compensation for the time and stress this has caused.

Booking #16339418. I hope Sandals takes this seriously and resolves the issue promptly.

My wife and I recently enjoyed a vacation at Sandals South Coast in Jamaica. The hotel itself was wonderful, located in a beautiful setting with stunning beaches, and the food was delicious. While the overall experience was good, I’m not entirely convinced that it meets the five-star standards they claim. The staff was friendly, and the cuisine was great, but the service didn’t always feel top-tier.

However, a significant downside was the journey to the hotel. The road conditions are quite poor and the drive, which takes about two hours, felt risky and challenging. The roads are mountainous and not well-maintained, making the trip stressful. Although the drivers were kind, the journey itself was not what we expected from a luxury experience. We genuinely worried about safety during the ride.

In conclusion, while Sandals South Coast offers a beautiful and relaxing environment, the transportation aspect needs serious improvement. It’s important for the resort to ensure safer and more reliable travel conditions for their guests. Until then, we would hesitate to recommend this destination to others.

So we stayed at the Sandals in the Bahamas twice and absolutely loved it. So we booked a third one at the Dunn Falls in Jamaica. We booked it two years ago while we were in the Bahamas. We booked a category room that came with a living room and a butler. My husband called many months in advance to see if it would be an issue to just switch our dates by a week or so so we could travel with family on a cruise. He was told it was no problem… Our room might be one floor down from where we were booked.

He called the day before we left because we hadn't heard from the Butler . He was informed that we no longer have Butler service. For whatever reason, although we were told it was not a problem, they downgraded our room with no refund.

At the airport, we had to wait 30 minutes or more… They tried to stick us on a bus when we paid roughly $500 for private round-trip transfers. It was frustrating to watch him search his emails to prove that we paid for it… Which we did. They didn't even have our name on the list.

When we got to the hotel, they tried to stick us in a room. That was a shit room… They should've called it a "tile view" or air conditioning view instead of an ocean view room. We sat on the balcony waiting for them to figure out where to put us… But they did put us in a much better room, but it's not what we paid for. We paid for a room that had a living room and we are in a room without one… visited guest services twice, and there is no refund offered. It appears that may be so because the rates have increased blah blah blah. Not cool that the representative he talked to recorded notes that he called to change room categories… That doesn't even make sense that we would downgrade our room and not expect a refund… That's not what we did. He changed the dates and told nothing would happen except we might be a floor lower

We are still here and not happy. There's not much going on… The lobby was full of people loading on a bus to go to their sister hotel for entertainment tonight. This place sucks and we will never do a Sandals vacation again. We expected more for a $10,000 vacation.

Site useless! Pot luck if you find a correct day they fly to a certain country, it’s like find the flight you might find a holiday! I gave up after 10 searches returned “we do not fly on this date please change date” ermmm give me a clue? Which date should I pick?
Website absolutely useless, if they can’t even get thy right it don’t look good

My review is all down to sandals customer service in the UK. I actually had a decent holiday the time I went and felt looked after by the resort staff etc. but their customer services completely let them down and I’ve literally had a better level of service from budget airlines like Ryanair.

My first trip with sandals, I had an amazing trip booked. Upgraded flights and a butler suite. I splashed out because it was due to be my honeymoon. Unfortunately the trip had to be moved because of covid. It happens. I wasn’t offered a refund and was told I could either rebook the same holiday or take “credit”. I enquired about the “same holiday” option and they told me that my booking had gone up in price and I had obtained “an excellent deal” that they could no longer honour so for the same price my holiday was changed to the bog standard everything.
Fast forward a few months and we were due to go and the government were advising us against travel to Jamaica tendering our insurance invalid. Sandals then cancelled our trip presumably because of this. I was offered a holiday change to Antigua on the same dates (near enough) but then entered the “up sells”. Antigua is a nicer resort and even though our trip had been cancelled, they wouldn’t let us change it unless we paid an extra £400. I very reluctantly agreed and paid the money. This was about a week before travel. I then received contact a day later and I was told there were no rooms left available at the price I had paid. They told me I would need to pay another £600 for the next room up. At this point I was starting to wonder if I was being scammed by a fraudster pretending to be sandals. I was sat thinking how can this 5* hotel and resort chain have such ridiculous policies. Alas it was not a fraudster. I refused and was told that they would have to cancel my holiday. I tried to explain to them that this was their mistake and it wasn’t a hardship for them to just put me in that room that would otherwise be empty without charging me more and I even said about them upgrading someone else and putting me in a standard room. They gave zero f**ks.
I ended up cancelling the whole trip and other than the £400 I sent them the day before, I had to take “credit” for my entire fee so i had to book with them again a year later so my money wasn’t wasted. As I said, when I eventually got a holiday it was amazing but they should be ashamed of this kind of service. I made a complaint and my response was rude and dismissive with about 200 spelling mistakes. I should have shared my email trail on their Twitter really.
I booked with them a second time recently a few years on. Due to go in 4 weeks. Luckily my booking has been more low maintenance with no cancellations or dodgy upsells. However I have emailed them 3 times to try and get my booking added to the app so I can claim the loyalty etc. each time they have replied telling me they need information that is clearly in the email I have sent them and then when I have replied I have been ghosted. I wonder if their employees are idiots or they don’t exist and they are using AI or something to reply to complaints and customer service questions. Nowhere near as bad as the first experience but there is a clear pattern. Adding to that, their website is clearly built by a 7year old. It makes up loads of discounts and when you put codes in (such as the emergency service discount) it still quotes you the same price as if you don’t put the code in. They advertise prices on their “offer” page which often aren’t available anymore so they are essentially false advertising. It baffles me that they aren’t out of business. Maybe the Americans get a better service. But the service in Europe is abysmal! Do better sandals.

Booking a vacation for 10 people was brutal. It took hours to set up; the website is poorly designed.

The representative told me that I could cancel any time in the next 2 months at no charge. However this didnt include the travel insurance. 5 rooms at $250 = $1,250 I am now out of pocket with no recourse other than to never book a vacation with Sandals or Beaches.

I consider this to be a dishonest business practice.

Shocking! Had to have an interview about food??? Yes..we dont eat meat...actually we didnt eat anything!! There were starving cats who wouldnt eat the food we put in front of them. Catering for the American taste i was told. We had a corner swim up room where dead leaves etc built up so for most of the time it looked as unappetising to swim in as the food was to eat. We asked to extend our stay and we had packed by the time we were told we could. Never again!!

Stay History:

January 10th: Arrival date, all went smoothly, and we were checked in and escorted to our room. That evening, we ate at the La Tavola; I had fettuccine alla Bolognese and Jerri had penne Alfredo. The meal was wonderful. After the meal we strolled on the beach for a while and retired to our room. No signs of illness at this point as we both went to sleep from the busy day.

January 11th: After waking up from our sleep, we dressed appropriately and went to Spices and had the breakfast buffet. Afterwards we went to the beach bar area and had a pizza from Bella Napoli, where we relaxed for the day anticipating our beach candlelight dinner at 8:00 pm that evening. We did not have anything to eat between breakfast and dinner. We were greeted at our room and escorted to the beach from the table setup for us. I had. I had the steak and lobster tail; Jerri had the salmon, and we split the bottle of champagne along with ice water. We finished our dinner, took a stroll around the property, and retired to our room; there were no apparent signs at this point of any illness.

January 12th: We woke up late morning with neither of us having any signs of illness. We decided to have lunch at the Mariner Seaside Bar & Grill, where we each had a hamburger and fries. After we ate, we layed out on the beach for a few hours, at which point Jerri’s stomach was upset as well as mine. We spent the rest of the day in the room feeling sick and did not venture outside for any additional activities or food that day. As the evening progressed, we both felt sicker than we did earlier. We had expressed our not feeling well to the front desk. Not sure exactly what time that was. They did check on us later and asked if there was anything they could do, and we said, Can you make the illness go away? and the individual at the door said, No, and left. This is when I developed diarrhea, which progressively got worse. We spent the balance of our trip in our room.

January 13th: We spent the entire day in the room with our illness getting progressively worse; we did not eat or drink anything that entire day. During the evening, my diarrhea was so severe that I soiled the bed, the floor, and the bathroom and became so weak that I fell to the floor, lying in my own mess. Jerri called the front desk, which promptly sent two employees to the room to help me get back into bed, only to lie in my own mess. I spent the rest of the night crawling to the bathroom in my own mess, barely able to lift myself up to sit on the bathroom stool and to get back in bed. It took me quite a bit of time to return to the bed once again to lie in my mess. Throughout the balance of the night, I continually had diarrhea through early morning.

January 14th: Upon packing to leave, I still had diarrhea with uncontrollable bowel movements, wondering how I was going to handle the plane flight back home. Jerri was still ill but did not have bowel issues, only a very upset stomach. After showering and taking a taxi to the airport, I managed to make it but had an immediate need for a restroom at the airport.

I made it through the flight to Miami and had an uncontrollable urge to use the restroom. As I was walking to the restroom, I was having bowel movements, and by the time I reached the bathroom stall, I had completely soiled my jeans. I had to call Jerri to find a pair of shorts and bring them to the men's room, where there was a gentleman kind enough to pass them off to me. I had to wash myself with toilet bowl water, put on the shorts, wrap the jeans in a ball, and throw them in the trash. Somehow I managed to make it to Orlando without further incident, where we picked up our car and headed home.

On January 15th, I continued to have diarrhea throughout the day, so I called my personal physician, and he had me try a few things, none of which worked. Taking Imodium was one of them. He told me if it doesn't get better by day's end, go to the emergency room. I did not have any food again and drank only bottled water the entire day, and still there were no signs of improvement; I still had uncontrollable bowel movements.

January 16th That morning I was so weak that I fell two times; after the second fall, I continued to have uncontrollable bowel movements. I went to an emergency room, where I was told I was in pretty bad shape. They admitted me into the hospital, where I spent that afternoon and evening, January 17th & 18th, in the hospital and was told It was something I ate and also had severe hypotension with a blood pressure of 60 over 38. After extensive treatments as noted in the medical records, I was released on the 18th with some control over my bowel movements.

This was our first vacation with Sandals and our last. Having had our first week in a much smaller hotel in Barbados we checked in to our pre-paid room in the main Mediterranean building. Within 24 hours I noticed a pool of water in the toilet area. I saw that water was running down 2 walls. The front desk informed me within half an hour that there was a problem 3 floors up and it was being fixed. When we returned to our room in late afternoon, it had not been fixed and worse, there was another deluge dripping in the bedroom area.
People at the front desk seemed to think there was no urgency to either visit or attend the room until I started shouting that we needed a room change immediately. Fortuitously, one of the senior managers came out and visited the room and agreed we should change the room. I asked if we could change to the Caribbean side, which I realised was much quieter and to be fair to the management a room was found which was much superior (Caribbean Honeymoon Suite) and they provided me with a US$200 voucher in compensation for the upheaval. Trevorne was very helpful.
The plus points were the food, which was excellent in all restaurants. The beach if you like to spend all day getting burnt and bored. “Entertainment” varied but have to say that some of it verged on the banal with constant music being blasted out over the Mediterranean Pool.
The negative points. Service at times patchy, both in restaurants, room servicing (why did I have to keep asking for things when a normal hotel would always replenish when servicing the room), poor maintenance (had to request a number of times for the outside stairs light to be fixed and on the last day the basin plug became stuck).

I canceled my reservation three almost four weeks ago and have not received my refund. This long wait time along with three customer service people telling me I have to wait another 3 weeks to get my refund from the airlines. Beginning to feel like Sandals is a disgusting company and that’s all I’m getting from this the moment I asked to cancel. If you have a service where I can book flights from your website then I should be getting all my money back no problem. Especially your customer support telling me that they cannot do anything and I just have to wait is bad business. Why offer a service where you have no control apparently? Where your customer services tells me to wait 2 months and then call back if I haven’t gotten it yet? What kind business is that? Planned on rescheduling but after this I will never recommend, will never book with sandals again. Absolutely horrible experience.

SANDALS MONTEGO BAY

Second trip to this resort, first to get married then back for our 25th wedding anniversary and yet again didn’t disappoint. Absolutely stunning place, on arrival was slightly let down by the greeting and very limited information about the resort restaurants and activities available, later found out its all on the app but should of been made aware at the meet and greet that never happened when we arrived but after that everything was amazing. Spotlessly clean extremely friendly and helpful staff, and the room was extremely good, big comfortable bed, tv, nice walk in shower and staff kept on top of restocking the mini bar and fridge, swim up pool to our room was also fantastic. Food was excellent and yes one restaurant you had to book in advance but no issues getting a reservation, main food hall always had a good choice of food and breakfast with omelettes made to order were lovely. You could also order pizza and burgers at the beach restaurant and to finish it off the ice cream parlour was a favourite of mine. You could order to your room which we did a few times and service was quick and the food was always great. The activities included snorkelling, paddle boarding, tubing, kayaking and sailing all included in your stay were excellent and the staff really helpful if you’ve never done them before. Night time entertainment was also fabulous with a really good mixture throughout our two week stay. Extra bonus on the last day as our flight was not till late. We could stay in our room and not have to rush around to be out by eleven in the morning then hang around all day, which was great and a big thank you to the front desk for sorting that out for us.
Yes you are close to the airport and planes take off during the day but not a problem on a night as you only get the odd one and after a nine and a half hour flight was thankful that the resort is so close to the airport.
Big thank you also to Crazy kris and Shania, good company and always had time for a chat or help us with any questions we had.

I deeply regret not reading the reviews before booking. Every negative comment was 100% accurate. My wife and I chose Sandals Montego Bay for our honeymoon, trusting the brand’s reputation. Big mistake. We booked the Beachfront Grande Luxe Club Level Junior Suite with Balcony Tranquility Tub — a name that promised luxury and serenity. What we got was neither. Despite providing proof of our recent wedding, we received none of the honeymoon touches they advertise — no rose petals, no romantic gestures, nothing. Well, except for a chilled $8 bottle of champagne. Only after reaching out to the online services with no response until speaking with a manager. So I guess that’s supposed to make it even? The room? Far from beachfront — our view was of a basketball court, not the ocean. The tranquility tub and the “luxe” feel? Total letdowns. It felt generic at best. Here’s the catch they don’t tell you: Unless you pay for a butler, don’t expect: Shaded seating at the beach or pool (it’s all “claimed” for butler guests) Restaurant access without ridiculous waits only if you have a butler. Only one restaurant has a reservation and you’ll have to make it a week in advance. It’s all about upselling once you’re there. As for the pools, the claim of “17” is incredibly misleading. Only two tiny pools are actually public — the rest are small plunge pools attached to certain rooms and are honestly not impressive at all. And let’s not forget the noise: the resort is right next to the airport. Constant takeoffs shake your room and drown out any attempt at peace. Romantic getaway? Not even close.This place felt more like a tourist trap than a luxury resort. If you’re planning something special — especially a honeymoon — I strongly recommend looking elsewhere. The Sandals name doesn’t mean what it used to. For the activities such as the
catamaran boating experience have fun being squished with another 10 couples. For the luminescent water experience have fun driving an hour back and forth to wait an hour to swim for five minutes. For the horse ride on the beach. The experience was completely misrepresented — instead of galloping along the beach as shown in the photos, we rode a dirt trail with a brief, five-minute dip in shallow water. No beach, no gallop — just a tourist trap disguised as something special. On top of that, the return shuttle made multiple hotel stops, adding an extra hour to the trip — a detail that could’ve easily been disclosed in advance but wasn’t. And SANDALS don’t you dare come at me with your fake, copy-paste “we’re sorry to hear this” garbage — you don’t care, and you never did. Save the PR spin for someone dumb enough to believe it.

Sandals Antigua. This was my wife's and my second visit to the all-inclusive Sandals brand and it was a great resort. The site needs a bit of a refurbishment here and there but people at Sandals, as ever, are what made the trip. We really were treated like returning family. The food and drink was, as always, excellent. Desmond, the trainer in the gym, was superb as was Jennifer who cleaned our room every day. There's something relaxing about enjoying a cocktail, discussing the "signature" of that cocktail maker and being able to say "sounds great, I'll try that now too, please!" without worrying about the bill. Sailing, snorkelling, a great beach, lovely pools.... It's not cheap but good value. Special mention must also go to Latisha in the Loyalty Office who set up our next trip and (looking online) seems to have got us a stunning deal.

Sandals Royal Barbados has a plethora of issues.

A complete disaster of a resort, and service. I felt as though they tried to silence me with bare compensation.

I posted the full details on trip advisor. Same title.

Do better.

We stayed at the Sandals Royal Bahamian on Nassau in the Bahamas, what an amazing vacation! I want to thank our team of Butlers- Kevinson and Sterling, they made our honeymoon so special❤️. Keisha at Komotto made our last night memorable by getting us in to see Chef Ron put on quite a show!! We loved it so much we booked 3 more trips with T-Squared (amazing human💕) in the loyalty booking office!!

We were at Sandals Grenada recently. We found this resort to be the best Sandals we have been to so far. The service was truly amazing and the grounds are immaculate. There were some stand out individuals who deserve a special mention. We were fortunate to be stuck here an extra week due to the recent fire at Heathrow, and were so greatful to Sandals for there help and assistance. It would seem that nothing is too much trouble and the staff are really committed to ensuring the guests happiness. Here goes for those special mentions... Kisselle was the truly stand out performer, entertaining, efficient fast and super hard working I need someone like her here in the UK! She was brilliant and for me the best at the resort. Stevon at the poolside was so attentive helping with unbrellas and moving sunbeds and always checking on us. He was so good and again very hard working. Rachel in the Cafe was so funny with her cracks and great service. Nolyn at Neptunes was also a lovely person and very attentive. Jayvon at the pool was clearly learning from Kisselle and is already providing great service and a bit of humour too. Adam in Romana was great as was Kesron in Spices. Jennifer was particularly helpful when Virgin cancelled our flight. She worked wonders to help us. On the last day we met the General Manager Peter Fraser who was a true Gent. His influence on the staff is easy to see and he has a great team following his remarkable guidence. Our Butler Randal was also very good.

This resort attracts such a lovely selection of guests and we made many great friends from various parts of the world. Overall this is a magnificent resort and one we will visit again. The rooms were generous and well appointed. The view was great and the longer we stayed the more we appreciated it. We were there for nearly 3 weeks and absolutely loved it!

We were at Sandals Curacao last week and Had a wonderful Time. I have been to several different Sandals and found this one to be Excellent in every way. The workers there were outstanding. To name a few Jurynella from Loyality, Ann from Housekeeping, Cesar, Maelle, Shuvensly, Sascha, Jean Marie, Odalys, Richmario, Ivonnely, Karisha, Onika, Giomarlice, Jaimy, Talisha, Samantha, Orine, Ezequiel, Joandy, Terrence, Shaquan, Angela B., Kathy, Christopher. It was a wonderful Experience!!! We will Return!!!