Saks Fifth Avenue OFF 5TH Recenzje 

Saks is attempting to steal my refund for a return that the tracking shows was delivered twice! The first time they sent rpit back stating they didn’t receive it in time which was a lie. They received it a week after the return was opened then they proceeded to hold on to it for 45 days. Then Saks sends it back stating they didn’t receive it in time. I spoke to a supervisor and they confirmed that Saks did receive it in time and she sent me another label. Saks has had the second return for over 30 days. I’m sure they will attempt the same fraudulent manipulation of the return again! What a horrible COMPANY!

Worst customer service ever. I bought a bag from them. They chose to ship my bag with veho delivery a company that is known for stealing customer items. Veho claims to have delivered my item in front of my apartment building and the item wasn’t there as they claim. I filed a claim with Saks and they declined me insisting that the item was delivered to the front of my apartment building so they will not refund me my money. Very disappointed with Saks.

What everyone else said. Plus, their website does not work well and it erases your cart after login. And they post discount codes on their site for free shipping that do not work and offers of 10% for signups which error out. CS denies it and will not offer the discounts retroactively.

When they first started, long ago, it was great. What happened to them? Now they are dishonest, irresponsible and infuriating. They use a delivery service, CDL (Clown Delay & Lugging?), whose drivers are ostensibly illiterate and totally lazy and stupid. This last time, the SaxO5 agents on the fone were fine. They can only do what they are allowed to do, so not blaming them. The delivery never got here. The CDL driver took a foto of a box (could not see who from or to) in an area RIGHT BY THE SIDEWALK. It was supposed to have a signature requirement and come to my apartment door, not the door to the street! I was here too, when CDL did not ring the doorbell at all. He was just a paperboy on his route and tossed some box at the OUTSIDE door to a multi-apartment building. SaxO5 took over a week to send me an email saying that they worked really hard (really!) but they could not issue a refund because it is against their policy. The only "policy" I see is online saying they're immune to lawsuits and class actions. But they are not. It is just more of their garbage.

They couldn't make up their mind which company was delivering my purchase, it says UPS but in reality - USPS, package was marked as delivered but was never there, SO5th declined to refund, I made them file a claim and now I need to wait till they will resolve it. This is officially the worst customer service. The right thing to do was just refund and then get the insurance from the delivery service or I don't know... send the item again? Also all that for $10 delivery fee is ridiculous.

Brought a pair of purple brand jean short from them for my son. Arrived the white tag on pocket was dirty with tags still on them. Put my hand in pocket there was a black and mild wrapper.

I ordered Primrose Valley Set of Two Pear-Shaped Mosaic Table Lamps from Saks Off Fifth late last month. A few days later I received one broken lamp with no return label or packaging slip. I immediately called the company and was sent by email the return label and slip. I returned this via FedEx on March 1,2024. The item was received on March 4th and my transaction was processed and supposedly refunded according to the email that I was sent on March 6,2024. I still haven't received my refund. And I am getting the same old line as many others each time that I call about different time frames that my card will be refunded. When I received the one broken lamp and I called them I was first told that a set of two lamps means a lamp and the shade. Also, I had to call one of their stores in Texas to get the right phone number. The phone number on their website prefix is 800 and it is actually 801. I have submitted three reviews two with pictures of the broken lamp. But the only review for this item is one 5*Review from a few years ago about how much that this customer loves her lamps. Stay away from this company. It is definitely a fraud and should be closed down!

This company is a fraud. It is not remotely related to the Saks Fifth Avenue Company at all! I ordered a pair of black leather Cole Haan sneakers with a rubber sole. I received, after a lengthy wait, a pair of black plastic sneaker with plastic soles. The tongue inside of the sneaks said, made in Vietnam, they came with no invoice in a cheap fake Cole Haan box. I paid over a hundred dollars plus shipping for these cheap knock offs. With no way to reach this company, they out right stole from me.

I ordered several items (make up primarily) as Christmas gifts. The items never arrived and I have been following up for months to get a refund or the items reshipped. Worst customer service ever!
Don't shop at Saks.

I ordered a Balenciaga hourglass croc bag online, a FAKE bag was delivered to me, I immediately went to their closest store, I was told to call customer service and that return can not be processed in store, after 20 minutes on the phone and pictures of the Fake bag emailed to them, I was given a prepaid shipping label to return the bag and says to except refund in 15 business days. Two weeks later I received the same bag in the mail saying the bag can't to be refunded because they didn't sell it to me. SCAMMERS!

Was sent used pair of designer shoes. No new shoe packing just thrown in a bare box; that incidentally did not match the shoes. Yes they were just slung in a random box that did not relate to the shoes ordered or shipped.
The shoes were used! Worn!
Trying to get anywhere with offshore customer service is a joke! A heads up they say that Saks off5th corporate is located in the Philippines!
No US contact period! Called a store location and a supposed manager? said the same thing. Atrocious! One because it is a lie and two because it is put in place to shield the domestic executive management from accountability. It is so much easier to send your customers to the offshore madness of the 3rd party customer service!
My advice us stay away. Trying to get a bargain on luxury merchandise is a risk I wont take again. Their store staff management were equally as obstructive and unhelpfulThis is not luxury goods service. This was deception plain and simple.

Hello! I'm very very disappointed in Saks!!!! Yesterday I placed order everything is ok, but again!!!! Today I place a new order with same card - order was not placed but again!!!! My card is charged! Really!??? The same situation was a week ago! I still have 221.19$ in hold twice in two cards and now 86.24$ in hold for today! Never ever I will make a purchase in Saks!!! You lost me as a client and I will tell everyone not to make a purchase in Saks! And I have an insta account with 2 mill followers where I also give you the review that you deserve!!! Disgusting service!!!

I ordered a pair of size 10 sneakers but received size 11. I go back online to re-order the proper size and they are out of size 10. I called to see why I was sent a size 11 (instead of nothing at all if out of stock). I was told they would send me a return labor and thank you without any reasonable explanation or taking any responsibility. This site is totally out of touch with good customer service and don't give a damn about the customer experience. Now, I have to plan around returning the wrong item, that I didn't order, AND am unable to order the intended item. I have seen a significant downturn in customer service over the past couple of years. This isn't the first, second or third time the site totally screwed up without reason in the last 12 months. Only interest is pure profits at the customer's expense. I'm a "Diamond" customer but get treated like a cubic zirconia.

This company is a ripoff. First thing they didn’t do the shipping label correctly and I never received my shipment. Then you have to wait fifteen days to receive your refund. It has been over fifteen days. Every time I call I get the same response give them 24 to 48 hours to investigate I asked for a supervisor to call. I still have not heard back from them It’s ridiculous the package was returned on the January 27 unopened. The only reason they received one star because I needed to do a review 😡😡😡give me my MONEY. I don’t care if it’s $10 it’s the president of the point Your customer service needs to be retrained ASAP

I ordered a 2-piece tuxedo. SOF only sent the jacket. No pants. The jacket had been rolled up into a ball and stuffed in a too-small clear plastic bag.
I dealt with 3 different non-US based customer service agents. One wanted me to upload a picture of the missing item! I finally got them to send me a return label and agree to waive $9.95 return fee. In the meantime, I need to wait until the jacket is received by SOF before I receive my $600 refund.

My message is available in french and english.

J'ai commandé en février 2024 un manteau issu d'une collaboration entre Members Only et Nickelodeon malgrès tous les avis négatifs que j'ai vu car il s'agissait du seul endroit ou je pouvais en trouver un neuf. Il est arrivé en 11 jours, sachant que j'habite en France, sans aucun frais de douane ou problème de livraison. Dans mon colis le manteau était bien emballé et en parfait état. J'écris donc cet avis pour faire part de mon expérience qui à l'inverse de beaucoup de personne s'est bien passée. Cependant je n'ai pas les capacités de dire si l'article que j'ai reçu est un authentique ou un fake donc je ne peut pas me prononcer là-dessus.

In February 2024, I ordered a coat from a collaboration between Members Only and Nickelodeon, despite all the negative reviews I'd seen, as it was the only place I could find a new one. It arrived in 11 days, knowing that I live in France, without any customs charges or delivery problems. In my parcel, the coat was well packed and in perfect condition. I'm writing this review to share my experience which, unlike many people, went well. However, I'm not in a position to say whether the item I received is genuine or fake, so I can't comment on that.

if you buy final sale you know it's with no return, but when the item have a wrong description in my case sunglasses with clear glass !!! I'm not happy with the no exception.

I ordered a GREEN scarf. I got a GRAY scarf. And they are asking ME to pay 10 dollars for returning it. Not a chance.

STAY AWAY!!

I really wish I could leave a minus 1 star for Saks.This place is unorganized, incompetent, and unprofessional.

I have place four orders with Saks in the last month. Out of the four orders, I've received one order. I live in an apartment building that has a sign as soon as you walk in the lobby that says "Do not leave packages in the lobby or common areas. Place all packages in locker hub. I have also contacted Saks to put a note on my account to not leave my packages at my door in the hallway. But, yet their delivery drivers continue to do it.

Two of my packages were stolen, the third one was lost in transit, and the one I did receive was because this driver could actually read, and put my in a locker.

The first order I didn't receive, I contacted Saks and I was told that customer service isn't able to do anything except put a claim in to have the issue investigated. I was told that the determination could take between 7-10 business days. At the end of waiting this insane period of time to let me know if they were going to replace my item or give me my money back, I was told that my claim was denied. So hold on, not only did I not receive my package, I was inconvenienced by having to call their customer service, and then aggravated with their claim process.

This place is poorly run. The customer service is horrible and their management/policies regard returns or refunds is just plain and disgusting.

Don't be fooled by the discount prices. What good is a low price if you never receive you packages, and have to go through a poor customer experience.

They T'd me off so much, I left a review of my experience on every platform available, including Rip Off Reports, I have filed a complaint with BBB, and have also contacted my Attorney General.

This place is a JOKE!!!!!!!!!!!!

I Ordered some items, they keeping sending incomplete sets in clothing, and then instruct me to keep placing new orders and return incomplete orders. It happened 3 times, they are disorganized. Worst of all their customer service goes through other countries, there is a lack of communication. They will not let you speak to a manager. The customers service agents do not have much training and are like Robots. Took me a few hours to explain my issues to new Reps all from star after each incomplete order. They put you on hold after each question.
Worst customer service and disorganized shipping methods.