Saks Fifth Avenue OFF 5TH Recenzje 

I ordered a $500 gold necklace for my son for Xmas and never got it. I contacted this company and was told not getting a refund. These customer service reps are somewhere in Philippines, and they don’t care. I thought this store was Saks.. neglected to realize it was a sham

I order three Calvin Klein t-shirts with a price markdown. The first time I took off one of the shirts, the collar ripped. In addition, the quality of the cotton was poor; rough fabric. I didn't bother returning them due to the restock fee of $9.99

STAY away from this client
Received only 1/3 of my order, but company retained total money transfer for all ordered items immediately after order confirmation.
And no reply if you forward mail

Just bought and received a Pajar puffer women's coat at a great price. No negative issues at all.

I don't know if I've ever done a negative review, but this situation warranted it. I ordered a 600$ dress to try for my daughter's wedding. I tried it on, didn't like it, put it back in the plastic bag and promptly returned it. It was honestly not out of the package for even 5 minutes. They refused to accept the return, saying there was lint on it. I'm livid, but helpless. The customer service representative said I could not talk to a manager and that the manager told me that was the final answer. Anyone have a suggestion? Order #120958246

I should have come here before ordering from this company. I ordered and paid an additional $19 to have a puffer coat sent to me by Thursday. The package arrived Friday at 1:45. It was the wrong item. It was some ugly jacket that cost $50. I paid $173 for the puffer coat. Was told to send a pic of what I received so I wouldn’t be charged $9.95 to return their mistake! Was told I wouldn’t get my $19 S&H back. Then the customer service rep had the nerve to ask me did I want to pay & have another coat sent to me. She said they couldn’t send out a replacement until the wrong item they shipped was received! I told her Hell no I will go to a more reputable company and buy a coat! I filed a complaint with the BBB and filed fraudulent charges with my bank. This company is a joke & fraud! The coat I ordered looks nothing like what I received. When I took the package from the FedEx I already knew by the size it wasn’t what I ordered.

This company is a JOKE, they're quick to take your money but provide zero CS/support. If i could give them minus stars i would.

My item went on sale one day after i bought it, so i contacted them for price adjustment and they made sure to not give me any according to their "policy"

Did my return as of Dec 27, item was delivered on Jan 02 2024, then no updates until i pressed for it.

Told me it got delivered to their warehouse on Jan 05 for inspection and once it is eligible for refund (LOL) they will let me know. Half a month went by with NO updates, started chatting with their chatbot to figure out my refund was issued already (again, NO COMMUNICATION), got transferred to a CS agent to be disconnected 3,4 time because of their crappy server.

Avoid this company at all cost, go to Nordstrom, Net-a-Porter or Farfetched, you will get better CS there.

I placed an order 12/31/23 for a Gucci Bag. I never got confirmation when it would be shipped. Tried to call, but no phone number accessible. Did online chat with a CSR overseas. Terrible, rude, condescending, communication. So I cancelled the order 1/5/24. Requested a manager call me. Never received a call. Requested email confirmation of cancellation and received a poorly written internal message that they were working on cancellation and I would receive a confirmation email. Today, I received an email that it had been shipped!! I once again tried to message, via chat, as the only option. Again. Terrible customer service. Now, I’m told it couldn’t be cancelled. Excuse after excuse. Asked again for a manager to call. Very poor communication on their part. Manager called with similar excuses. Rude and condescending, nothing resolved. Very very poor English. Could barely discern what he was saying. I will never ever shop at any Saks again!!!!

I ordered 2 coats from Saks Off 5th but for some reason each coat was sent through two separate shipping companies. The first coat was supposedly signed for and delivered by FedEx, but I never signed for or received anything. The second coat came through a local regional shipper which I received just fine. So I called fedex to ask what happened to my package but their investigation came up with nothing and they advised me to contact Saks Off 5th. I contacted SOF and they told me they would investigate the matter but it would take 2 weeks for an investigation and a refund if I’m eligible. Well after the 2 weeks, I received an email saying my package was delivered so they couldn’t do anything for me. WHAT!!!! So I paid for a coat that some FedEx worker lied about getting a signature for and stole!! I don’t think so!! So I filed a chargeback with my credit card company and they are currently working on it - save yourself the hassle and just stay away from this company!! Their CS is located in the Philippines good luck trying to explain your issue to someone over there.

This ***** business did not request a UPS deliverable address, then shipped my order via UPS. What the heck? They are a shipping outlet and they don't know how to get a package to a customer. They had no trouble taking my money, though. The order was returned to them and they haven't refunded my $$$. The people manning their chat could not figure out that my order was returned, they just informed me that it was delivered. YES, delivered - back to them! At this point, I'll be surprised if I get a refund. This ordeal has been going on for weeks. I suspect they are a scam, and definitely do not trust them.

My order never got delivered, even after it said it was "delivered," I went to complain online, but they don't let you file a complaint until three days after the delivery date. I waited three days, and it still wouldn't let me file a complaint until the 5th day which is over 2 weeks since the day i placed my order. I filed the complaint that I didn't receive my order and received an e-mail confirmation that they received my request, and I wouldn't hear back within 24-48 hours. I received nothing; I went on their website again and chatted with a representative who stated that they never received my complaint - I sent her screenshots of the email I received, and she still denied receiving anything. She then refiled the complaint and said they would be conducting an investigation to see if I was eligible for a refund, which would take another 15 days - at this point it would be over 1 month. I asked for a customer service phone number multiple times during our chat and then called and received the same response, but I wanted to make sure the complaint was received. I then received a call back where they offered to place an order for the items in my order for me. I was okay with this option, but they wanted me to pay for the items again, which I was not going to pay 2x for items I didn't receive when this should have been a replacement order, especially since they did not confirm I would be receiving a refund my initial order. I am very frustrated by their lack of customer service and lack of accountability. Should have been a red flag that their shipping provider is a 3rd party that I've never heard of.

In a few words they are trying to steal from me $3611.00 saying the returned earrings I sent back were not in the box. I told them they are thieves. I have all the proofs. They said they were going to send my refund until a month later they changed the story saying the box was empty. When I was told that I was so frustrated that I cried out of impotence and now I have a dispute with the credit card. I ask God justice be made..

I will never buy from Saks Off Fifth again. I had an item missing from my order and never received refund even after repeated contact and chats. Chat promised refund but did not follow through. Then my return package was not credited for the correct amount. The said an item was missing; which it was not. At the end I lost about $50 which I can't recoup from my credit card because the deadline to file a claim expired while I was chasing Saks off Fifth to get my refund.

I feel im very lucky here, i purchased a pajar Canadian jacket from these guys through borderfree as I live in the UK. The fact that I paid through paypal and I took delivery of it today. Okay it took 3 weeks to arrive but considering Christmas took out at least 3 days i think its pretty fast. I was able to track it once Saks took 5 days to release it but after that the transaction was very smooth. I have an ultra warm Canadian down jacket for £167 for well under half the RRP!

I got one of the products sent different from described. Then their luxury perfume were counterfeit which lasted less than an hour. Then I had to pay returning fees to return their deceptive products. I always wrote good reviews to help the bussiness and just return bad products without saying. However, I speak up this time because it is so unfair.

I have been waiting for my package for 5 days extra from the promised delivery date , Saks and the carrier have done nothing to ensure a paying customer which is me that I will receive my package or will be compensated for the Mis-information and anxiety of not receiving my package on said delivery date or my package being missing at this point I don’t want it because it’s clear it is not goin to make it here in time for the holidays. Tracking does not mean anything and customer service is horrible to a customers purchase or information Saks should not use this carrier they are extremely horrible with deliveries , and they do not have a option to pick up packages which is insane and such a inconvenience

Horrible! Horrible! First and last time I buy there. They never sent the coat I ordered and no one knows anything about it.

I ordered two sweaters from Saks Off 5th and received them in inadequate packaging, leading to one missing item. Despite several attempts to contact customer service over the past month for a refund or to resend the missing sweater, my issue remains unresolved. The company insists the error is on my end, showing a lack of accountability. Based on this experience, I advise against shopping here due to their poor customer service and handling of orders.

I ordered some 14k white gold bar earrings that looked beautiful online - thick bar. What I received was junk. It looked cheap and thin as tin. Not worth what I paid even though it was on sale. When trying to return they are charging me $10.00. Will pay, but will NEVER order from them AGAIN. Item is not as depicted.

Also I wanted to write a review of the earrings and there isn't an area to write one. They know this is junk so that is why there are no reviews on this earring pair

My order was divided into two or three packages. One package was highly delayed and caused me concern. Tracking was poor on this package. I called customer service. They helped. It did eventually arrive. Of the 9 items total in the packages, 8 were correct. The incorrect item was a similar item to what I ordered, and yet not the same. It was an item made by the same manufacturing company as the one I ordered, but it was much larger and a different style--but the same color--than what I ordered and not even on their Web site. How they got it so wrong, I don't know, since it was supposed to be the same style as 2 other items in the order while what I received was clearly a different style. Anyway, Saks OFF wanted me to send pics and verify the error and return the item while they would request a refund (but not guarantee approval of a refund), and they would not ship the correct item. I'd have to reorder it. Soooo, this is all on me to fix. No supervisors were available to talk to. I tried twice. I tried chat and phone. I wasted a lot of MY time on THEIR mistake. I held up my part of the transaction by paying for the items I ordered. They didn't hold up their end. Two stars are because at least 8 of the items were correct. I can't recommend them though. A good company jumps to send out the correct item(s) once the mistake is determined. I took the time to inform them of the mistake and sent pics to prove it. That is MORE than enough from me. Fix your mistake, Saks!!!