Saks Fifth Avenue OFF 5TH Recenzje 

I’m just confused why it takes over a month to issue a refund… I’ve been waiting for over two weeks for my refund and I feel like I’m being ripped off… will I ever receive it? To be determined…

1st OFF FCK U SAKSOFF5TH
YALL TOOK MY MONEY
ASKED FOR NO SIGNATURE WITH A $1150 PACKAGE & TOLD ME IT SHOULD OF BEEN $1200
MY ORDER #124599772 & YOU GUYS FCK ME OVER WELL & GOOD , I NEVER RECEIVED MY PACKAGE & FCK YOU GUYS ARE TELLING ME I FCKINNN DID . FCK YALL N I HOPE YALL FILE CHAPTER 11
& FURTHER MORE I WAS IN AIRPORT WHEN PACKAGE WAS DELIVERED

I received my item ( a watch) but it was non-functioning. I had to take it to a watch maker to put in a new battery. First they offered me a discount but then if I accepted, I could not return it if it still didn't work. We did arrange something else but to date, they have not credited me my reward points. I called customer service and got 3 different reasons. All were ridiculous and when one didn't work, they tried another... such as telling me that I returned it! I wrote a letter to their corporate office and it has been over a month. Still no response. They have had from what I see, more bad than good reviews. Obvious that they don't care!! Imagine the business they would do if they cared about their customers!

complete fraud, overpricing and policy made to scam.

Worse experience i have ever encounter with a customer service team and I've worked at the airport with airlines for 20+ years.
I ordered a coat for a friend that check herself in to a drug rehab facility and wanted to help her. She was first sent to a facility in western VA on the NC border. In the mountains and very cold. I ordered her a coat to ship directly to the facility. While in route, she was transferred to another facility in eastern VA. The coat was return to shipper per facility policy. Off 5th received the coat on Oct 22 and now on Nov 8, i am still trying to get this resolved so I can send out the coat. Six 20 minute phone calls and I can tell you they are very proficient with the following terms 3-7 day for investigation (3 times) call you back in 48 hours (3 times) call you back in 24 hours (3 times) We have elevated your concern (3 times). This is all from the supervisors on duty, not once have I heard back from anyone. Love the store, the service will keep me away.

I paid for 3 items and only received the cheapest one. The shipping email said all 3 items are in the box and when I opened the box it was only one! They refused refund!

Very upset with the service they put the stuff on sale when u buy it they cancel the order XYZ reason & when u call to find out what happened they will ask you to buy it for full price
How many of you agree
I am sure it happed to many of you
I will not buy anything from them anymore
Cheaters

It literally takes them over 30 days to issue your refund, and that's ONLY if you message them, reminding them that they owe you money. So unprofessional, I will never shop with them again and I DO NOT recommend anyone doing business with this company. Plus, they charge you a fee to ship the item(s) back. Which wouldn't be a big deal if you received your refund in a timely fashion.

Horrible customer service, been waiting on my refund for a returned item but keep getting the run around..don't purchase anything online

I ordered a purse from this website and it looked different in person than what i saw online. When I tried to contact them to make a return it was a difficult process. I returned the purse along with other items on my weekly run to the post office. I received calls saying they never got the purse and it became an ordeal with a credit collection agency. I provided the shipping label and they eventually stopped calling. I never ordered with them again!

I returned 2 sweaters that didn't fit. After 3 weeks from when they received the return, there was still no refund. When I called, they said they had received the package. But they said the package may have been opened along the way in transit so they could not give me a refund because the sweaters were missing, or another possibility was that it was opened at their warehouse and the worker forgot to scan them so they were now missing. Either of those situations not my fault! I will dispute it now with my credit card company. Also, they never put you in touch with a supervisor when you call.

Worst customer service ever. Sent my item with security tag and next order the wrong size…. Getting through to anyone who can help is impossible. Anyone who answered just kept saying they are sorry but kept repeating return policy. Was like they were reading off a script. Do not plan on ordering anymore.

Purchased expensive Yves Saint Laurent sunglasses and returned them because they were too big for my face. I used Off sak's Fifth's return label. I received an email stating they received my return a few days later and that my refund will be processed within 5 business days. I contacted them a week later and was told by someone at their call center in India, that they changed the policy to 30 days and I need to wait. I immediately opened a dispute with paypal and waited for their response to the dispute. On the last day, they responded to the dispute and are denying they received anything when I have legit proof ( their shipping label and their email stating they received it). This company sadly has gone done hill! The customer service is horrible. I will never order anything from this company again. You will never get to speak to anyone from the U.S. and the reps from India do not have the capability/authority to click a button on their computer and process a customers refund.

Bought a really expensive bag Sept 25 still have not received it. They tell me they suspect it’s lost in transit but will not issue me a refund until reviewed by upper management or whoever. It’s now Oct 14th and I have no bag or my money.

The worst refund processing time. It has been a month and I still don't have my refund money. I will never shop here. The customer service gives you a run around by reminding that it's not 30 days yet so sit and wait for your money. Absurd !!!!

beware of the return policy

This company has gone down the tubes. Don't expect to get your refund anytime soon as they drag feet and take 30 days after receiving your return to issue a refund. I am still waiting. This company is inefficient and slow as a turtle. I will not purchase from them again online as this process takes an eternity in 2024.

This company is trash. They used some BS shipping carrier that couldn’t even deliver to the correct apartment building. The package was stolen before I can even get home from work. It took two weeks to file a claim for the order and then another week and a half for the order to be solved. Saks sent me a NON-WORKING MERCHANDISE CREDIT CARD! The customer service lady claimed the pin they put on the merchandise credit was wrong. Now it’s been well over a month and I have no rectification for this issue. I wouldn’t spent my money here unless I absolutely had to again. Ssense is by far the better option when it comes to any of these retailers.

Edit: They a virtual merchandise credit today with the incorrect amount now I have to contact them & wait for it to be fixed once again.

WARNING! STOLE my money! DO NOT SHOP ONLINE at Saks off 5th! ZERO STAR review should be allowed. I purchased merchandise online and never received one of the items in my order. Saks off 5th Avenue is refusing to reimburse me for the item that I NEVER received. They essentially STOLE my hard earned money and now I am out about $80. This is completely UNACCEPTABLE and disgusting. They claimed that the missing item was in one of the boxes I received and IT WAS NOT! They have lost a life long customer, I have been shopping with my mother here for over a decade and this is the consideration I have received. Absolutely UNACCEPTABLE to be treated this way. I put in 2 claims and they were rejected both times. They wasted my time and money. Completely UNETHICAL to take someones money and not reimburse them for an item NEVER received. I do not wish this on anyone, DO NOT SHOP HERE at risk of losing of your money and horrible customer service with lack of consideration and care for anyone!

I ordered from this store, the very first time and I waited for 10 day, when I did not receive my order, I called customer service and the said my order is lost and after an other 5-7 business day, if my claim is approved, I will receive my money back. This is a horrible customer service, they hold my money for ten day and I stead of sending another order. they are responding this way. very unhappy with their service

One star is too much! I ordered a product that Saks ACKNOWLEDGED was sent to the wrong address yet the “TEAM” in charge of such disputes denied my claim for a refund, twice. Appalling!