Saks Fifth Avenue OFF 5TH Recenzje 

I love a discount, but there is something about the quality of their clothing. I will NEVER understand why a shoe female size 8 is too big and their size 7.5 is too small. Plus, the shoes are plastic and hard as rocks--very bad quality plus the ladies room is sooooo NASTY and SMALL--feels and looks like a homeless shelter... NEVER GOING BACK!! I'll rather go to Burlington's or Marshalls. This store is NOTHING like it USED TO BE!!!!!

I would like to give no stars. I had a horrible experience at the Ellenton Premium Saks Off Fifth in Florida. I was followed around the store by a short African man with a blue shirt from the moment I stepped foot in the store. I'm from out of town and this was a terrible shopping experience on my vacation. They don't deserve any stars. I left and didn't shop at any other stores. I work with criminals in my line of work everyday and refuse to be treated like one.

What a scam! Ordered Ugg gloves. Received notification that they were delivered, but I never received them. I put in 2 requests for a refund and was told “their investigation said I received the gloves”. Amazon provides a picture. Other services a signature, this company nothing. My next stop is the BBB and the States Attorney General. The gloves were a Christmas gift for my daughter so I ordered a second pair. I would like to know who is wearing the first pair I paid for but did not receive.

Will NEVER shop there again and will be sure to let all of my friends know that there is no customer service at Off Saks.

If I could give this company a negative review, I would. Saks OFF Fifth clearly delivered my items to a different address but they do not care to correct the issue. BUYERSbeWARE!!!

1 of 2 items purchased missing or stolen I don't know since DHL pretended to clear it through customs, and when refunded, the payment was sent to another customer. Very annoying, I'll never buy online again.

Ordered a $300 jacket in my std size. the jacket was as pictured online but too small by a full size plus. it was also unlined, which for the price point was ridiculous. Purchase arrived via FedX in reasonable amt of time - about 2 wks - but with no frills or reasonable packing precautions. It was simply taken off the rack or out of some storage bin and stuffed into a cardboard box. There was no packing or padding or shipping paper of any kind, w/ a single strip of tape sealing the box. That tape was cheap and torn so the box wasn't even sealed upon arrival. The jacket survived, but still had to return it because of the sizing issue, and likely would've returned it anyway because it wasn't lined. But instead of providing an RMA via the same shipping method [FedX] Saksoff5th had it routed via the slowest USPS ground option w/ an estimated THREE WK return shipping date. Yes, that's 3 weeks, no exaggeration. That's 3 full weeks the USPS has to lose, damage, or destroy it. After 14 full days and multiple progress checks the well-packed return had only made it half way to its destination, which is absurd. And the return 'policy' of Saksoff5th? Buyer beware! They say IF they receive it they'll decide IF it meets their criteria and whether or not they'll provide any refund. In any event, Saksoff5th will charge you the cost of return shipping. Further, Saksoff5th's 'policy' says it will take up to 30 days AFTER they receive the item to 'process' the return and any refund. But IF in their sole unverified and unsubstantiated opinion your return doesn't meet the criteria of Saksoff5th receiving department? Get this: they will RESEND the item back to you! Seriously, this outfit is totally bat-sh1t-crazy, and we will never make the mistake of buying anything from them again. Recommend you shop Nordstrom Rack. They're honest, have good return policy and customer service. Saksoff5th is anything but, despite being a subsidiary of Saks Fifth Avenue. They clearly don't want or care about your business, so why give it to them?

Bought a 14K gold bracelet for my son's birthday present online. Purchased it in November, received it by Thanksgiving. It was very light weight and felt cheap. I gave it to my son on his birthday in December and he wore it once & it broke, cracked. I returned it with the broken pieces and they refused a refund. I paid over $900 plus $9 shipping fee to return it. They said it was past 30 days & the tags were removed so it had been worn which violates their return policy. What a piece of junk. Will Never buy from them again.

Ordered a $580 Cole Haan leather jacket, arrived with weird grey chemical stains all over it. Another order was an $80 wool ivy cap, arrived with the security tag still on. Both items were shipped from stores, so obviously the items quality are being completely ignored when picked and packed. Luckily I have a great boyfriend, he didn’t mind his Christmas gifts were ruined….

If I could leave 0 stars I would. I ordered two separate shipments/orders and both were missing a gold bracelet. They refuse to refund or send out the items to me. I will never order from them again.

They sent me a different item than the one I ordered and then refused to give me a refund. Charged me and I never got what I ordered. They don’t care and I’m never shopping there again

Ordered 3 items 2 pairs of sunglasses and a bag ….. items were delivered to some address not mine !! When I contacted the company they didn’t care and closed case the courier just dumped them somewhere and I’m without my items or a refund!!!! Total joke am so disappointed with this company
My order number was #125037576 and 125037504 in case anyone cares

I purchased a Skagen watch for my husband for Christmas. He has been wearing their watches for over 20 years. He wore the watch for over a week when he noticed the time wasn't accurate. After resetting the time, it continued to happen losing a few minutes every day. Saks off 5th wouldn't let me return the watch without the tags and box. They finally agreed to allow me to send the watch back to them and if they could see that the watch was not keeping time, they would send me a refund minus 10%. I let it go as it sounded too shady. Then this morning I received an email that my refund would be credited back to my card. I thought they must have escalated the issue to someone. I called to get a clear understanding and to find out where they would like me to send the watch and I started getting the same bate and switch discussion. They had not sent me a refund.

I purchased a candle from the site and not only was the scent not legit, I also got my card hacked a few days later. I would not recommend purchasing from here and if you really want an item for cheap, look at reviews first before going to some second hand/not legit website!

I placed an order for my birthday and used my rewards and discounts. I ordered 3 items and the shipped ground via Veho. Com. Veho.Com is a horrible company. When the box arrived at my house thrown on my porch I opened it and there were only 2 items my Hudson skirt and Karl Largerfeld sweater but the most expensive item in the box my Karl Lagerfeld tweed jacket was missing. Saks off 5th don’t answer emails and it’s difficult to find their number and so when I called the and told them what happened I specifically asked for another jacket and not a refund. I was told in broken English I could place another order at a higher price and they would have to put in a claim. Two weeks later then denied my claim for something I never even received. I am now filing a police report because they won’t get away with this. I have been a customer for a decade and their customer service has slowly declined and they no longer appreciate their customers. I will close out my account and shop at Neiman Marcus.
Saks off 5th and Saks Fifth Avenue are dead.

My merchandise was delivered damaged. I tried to return the item to the store and was told damaged items needed to be returned through first contacting customer service. I contacted customer service and was told I needed to send pictures of the damaged item and wait for approval. I received approval and then I asked the woman - calls are taken in India - how the item needed to be returned. She told me it needed to be taken to a Fed Ex in the box. She never told me that it needed to be PACKED in a box. I took the item to Fed Ex and was told it needed to be packed in a box and that I could purchase one for $11. I wasn't purchasing a box for $11 so had to return another day to Fed Ex to return the item.
The steps and time involved for an item that was shipped to me damaged is absolutely ridiculous. I will NEVER purchase another item from this store and now that I've looked at reviews, I completely understand why they are so poor!

I ordered a dress that was quite expensive and my credit card got charged right away? I had not received the dress. When the dress arrived it was not the material that I anticipated it would be from the photo. I paid to send the dress back immediately.
Now-three weeks later still no credit ! I
contacted them 4 times ,but no one seems to care. One of the representative told me they would try to get this moving, but it will probably would take more than 30 days.
Nordstrom, Bloomingdale’s and Macys do not charge to send back returns and your account gets credited so quickly.
I do think that practice needs to be investigated as they are holding onto our money much too long. I also think they need to hire more staff to review returns so
That we get our money faster .
UPDATE ON MY RETURN-
It’s now January 10th 35 days since Saks has had my return and still no refund!!!!! CAN ANYONE PLEASE HELP AS THIS IS NOT RIGHT!! I do not recommend that anyone purchase from this store.

I could give negative stars if there is such option. I placed an order online for 5 items. They sent me a tracking and clealy said there are 5 items in this package. I received the text package and there were only 3 items. The box is way too small to be able to fit 2 more. So I took it to the store and showed them the box and how they were full up to the rim with just 3. They said they couldn’t do anything and I had to reach out to online customer service. Filed a claim and got a denied refund response. What??? They just took my money like that??? Been calling and using chat function but they all have been useless and gave me a run around. This is how you treat your customers? The thing is I wanted the items. I don’t care for a refund. I wonder if the people in the claim department are the ones to pocketed the “missing items”….. YEP… DENIED…Done.

Color discoloration on dress upon arrival. I noticed it months later while putting it on to wear. No return, discount, or alternate to make it right, but 15%off toward next purchase.

Damaged when received. Didn't arrive in the 3-7 Business Days as stated on the receipt. Didn't ship via UPS as stated, shipped USPS in a plastic bag and received damaged. Shipped a bottle of Eau De Parfum in a plastic bag, priceless!!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

Part of my order was NOT delivered until today.

I placed my order a month ago and a shipment says it was delivered. Contacted CS through the website service chat service to provide me with a proof in order to look into it or issue a refund .

My refund case was rejected with a very general answer saying my provided info does not meet their policy and requirements in issuing the refund . In addition to limiting the ability to contact or ask about your order which is a basic right -except though-chat or phone - which I also did and waited for 25 min then got the line disconnected after being on hold .

No email option at all and when receiving a response its no reply @ - as if a customer has no right to reach them in addition to making it difficult to proceed with any engagement unless filing a new case which I did by the way then did not receive any response and was ignored.

In the end I had to involve Paypal - which thank god was my payment method - and filed a case.

I received a response after 5 business days with a very aggressive and unprofessional tone again saying it was delivered without any enclosement of a proof and saying no signature is required for shipments under 1200 usd based on their shipping terms which by the way was noted at the end of the corner of a very long terms and conditions .

I guess this might a new way for them to make money.

Go to Nordstrom Rack or any other online NM sales . Avoid them they are very terrible in handling customers and you will just end up being ignored and angry.