Saks Fifth Avenue OFF 5TH Recenzje 

This store is probably the worst store in the US. All about it is wrong--the customer service, the refund process, the billing information, some items are taxed, some are not. Refunds take ages and you will have to follow up always because they don't refund all the items returned. Follow up can take several email communications and endless calls that come to nothing. It's all in all the most expensive store out there if you take into account the amount of your time that you waste tracing back the money that they keep for themselves.

On March 19, 2025 I bought a men's jacket at Saks Off 5th Ave (Aventura FL).
On the price tag it was marked with a discounted price of $ 49.97.
But the cashier told me that it was an erroneous tag. And offered me only a discount of 15% off the original price.
But on all the jackets on the rack (and there were more than a dozen of them in different colors, but the same) was listed the price of $ 49.97.
I immediately suspected a scam, but I really liked the jacket and agreed to the 15% discount.
A couple weeks later I visited the store again and again saw the same jackets on the rack again at $49.97.
I tried to buy another one and I was indeed sold at $ 49.97.
It turns out that for the first time I was cheated.
Although according to the rules and laws I had to and the first time I was sold this jacket at a price of $ 49.97. If the price tag is wrong, the buyer has the right to buy the goods at the price indicated on the price tag.
However, that day the price was already $49.97. It's just that the salesmen cheated me.
I'm asking for a refund.
And after that, I ended up at a soccer game. I was being passed to each other, kicked and passed to other players. Saks Fifth told me that they have nothing to do with Saks OFF Fifth at all. Don't know each other and don't want anything to do with them.
Customer Service from Saks OFF Fifth told me that they only deal with online orders. With in-store purchases, I have to go to the store or go to hell altogether.
This fun company “Saks ...” reminds me of a noisy Istanbul bazaar, where they smile broadly at you before you buy, and after you buy, they don't recognize you by sight.
Circus and balaganza ))))
Worse service I just have not met.
If there is still some director in this damn circus, he can write me a message.
In the meantime, I will write a message to the Federal Trade commission and other consumer protection organizations.

Cannot stress enough NOT to order from Saks Off Fifth - still unsure if this is a scam company. Ordered a very expensive Khaite dress and it has been over 3 weeks and it is still not delivered. The USPS tracking information also seems fake with very few updates, but most recently left my home city and was shipped to Alaska.

Have called support 3x to work on a refund and they now have to open an investigation versus refunding for the missing item.

DO not order from Saks off Fifth, pay a bit extra to buy from a reputable website.

**Update, finally received the item and it was wrinkled in a small bag with the SECURITY TAG ON!

I bought a pair of $140 Robert Graham shoes at the Boca Raton location. They were way too big and I took them back to return but I had lost my receipt. Not a big deal, i had bought them 5 days before and NEVER wore them. I would have been happy with an instore credit as I shop there all the time. The sales lady Jessica was just not nice at all and would not accommodate me. Even the other saleswomen were thrown off at her attuite towards me. Thats just not fair. I now have a worthless pair of shoes.

And by the way, one of their vendors called me to buy their 300k Receivable cheap from Saks/Neiman. They are apparently behind 56 days on 90-day terms. I assume they will try to restructure their debt but a sale of the business may be best as they don't practice fair business. Not even for repeat customers. I will never shop there again without an apology and I am happy to share my story with all locals in Boca.

Placed order March 18th 2025, received confirmation same day.. next day received email that my shipping label was created.. on March 23rd I received and email saying my items are arriving soon with expected delivery March 24th.. Well today is April 6th and I still havent recieved my items.. When tracking them it just states the the carrier is awaiting items.. When calling customer service I was first told my items was sent out and to allow time for them to arrive.. On March 28th when contacting customer service I was told an "investigation" had to be created to see where's my items. I was told the investigation takes 3-10 days. I requested to cancel the order and for a refund which I was denied but told I have to wait until the investigation done.. Then "IF" approved I could "start" the process of a refund which takes 30 days and could not start until after 30 days since I purchased the items... I spent $380.... Like I want my items BUT I would much rather have my money back !!! AND not have to wait another whole month!!! This is ridiculous 1-801-207-7043(Customer service number)

I WILL UPDATE THIS POST !!

Shame on Saks Off Fifth for not allowing me to return a SECOND pair of 14K gold earrings with a broken catch, that fell off when you put them on. Lost the first pair-- thought it was my fault--ordered another and didn’t put them on until after the 30-day return closed. AS SOON AS I PUT THEM ON, THEY FELL OFF. Now realize both pairs were faulty. DO NOT BUY FROM SAKS OFF FIFTH.

Recently I purchased 4 Designer dress shirts and I was looking forward for their arrival. The shirts came stuffed in a shopping bag, they were not folded nor bagged, they were just stuffed. Total disappointment from a company that thinks they are a level or two above Walmart.

This company will not price match their sales after 24 hours from the pre-sale order placement. They want you to return the item! Such a waste of time.

This is my second time ordering from this company and someone always find a way to slip the wrong item in the box and possibly keep what they like or send it to a family member. I ordered a pair of shoes during Christmas, they sent be a totally different pair of shoes a whole size too big, and another brand. My last order, I received today, was missing a birthday gift and the person who shipped it, placed an item I did not order. I asked could they send me the item I ordered since it says that it is still in stock. I was told I had to re-order the item. This is the last time I will order from this company. Such a FRAUD.

I ordered a pair of shoes in a size 8.5. They sent me a size 6.5. I called and explained situation. I returned them as instructed. Of course unworn due to super small size. What I didn’t anticipate was that the refund ( standard policy) takes up to 37 days to receive. I paid with card and they got their money immediately but I have to wait a minimum of 37 days to receive my funds back. What a crock of hooey! Ridiculous.

Never received an item I ordered and can't get refunded They are thieves we suggesting the Authority to open investigation because this is going out of control I spend $215 and they don’t deliver my order my order number was 125598121

I bought two purses online, only one was delivered. I called and reported this. Not even 24 hours later after investigating my refund was denied. So I worked hard for my money and this greedy company keeps my money and I’m out of money and no purse either. What a horrible, disgusting company. Basically they said I stole my own purse! I won’t be buying from you anymore! Worst experience ever!!

My last 2 orders:
1) larger order for winter clothes. Took 3 weeks to arrive. I was out of town the final week. I called customer service who said it was 30 days from delivery to return to store (have screen shots of entire chat convo , bc , of course, it wouldn’t let me save the transcript. Arrived at store and they picked certain items and allowed them to be return but some I had to return by mail. All the same order and delivery date, stating “past 30 days on those items.” Also stating it’s 30 days for purchase to return to store, which is what I called customer service about PRIOR to driving 1 hour to nearest store (because I’ve had issues before where they rejected an item (that was damaged on arrival, stating it was damaged and they couldn’t accept for return).

Order #2-
Final sale fur vest in medium. Had to be cleaned by professional furrier and origin of fur was noted on item. Implying real fur. Stated “Shearling.”

Arrived size large with medium tag and the item material tag said %100 polyester.

Awful customer service stating the item was delivered 2 weeks before it actually was (shipment 1 of 2 was indeed delivered then but not the second one). First delivery still within 30 day window anyways.

This was my final encounter with online. Just awful all around. Maybe they are going out of business or I’m sure they will soon. Hopefully all my unworn fully tagged and undamaged items will actually be refunded without some BS excuse.

I will never do business with this company or refer anyone I know. I purchased a purse almost 400 dollars. The purse was delivered to the wrong house. I submitted proof that my door is white with a window. The house that received the package the door was brown. Saks did an investigation and used google maps and my door showed brown. I purchased the house in 2022 and replaced the doors. So I submitted a picture once again showing the address. Saks also asked for a video of my home showing the address and the door with me entering the home. I submitted the video, but since they already did the investigation twice the case is closed. They also said the delivery company said they delivered to the correct house. How when I sent proof that my door is white. They know they messed up but I have to pay for it. I will never spend my hard earned money here again!

If you buy two staff they will only put one inside the package and say they packed two. Dishonest company.

IMO SAKS 5TH OFF 5TH IS A SCAM SITE!. Ordered online for international delivery. Immediately email confirmation of order (as they got paid)... said updates will be emailed. no word for a week. Email support asking what's up. No reply. Call a week later. Phone number changed from email they sent (not toll free anymore). Called that... connected to some offshore support that has worse quality than if I called the Mars Rover. After being on hold for 10 min they don't know what's up and said they'll call back... I'm doubting it, and next step is to have the charges reversed... I think this is part of Private Equity firms that take over retail... take money, destroy support, create hoops and hope the customer gives up and they keep the money.

UPDATE: Did hear back they said they cancelled all items on the order so the order has been cancelled... but they have the payment. They say "it's not a payment, it's a hold and you'll see it in 10-15 days"... as far as I'm concerned SAKS 5TH OFF 5TH IS A SCAM SITE!

Saks sent me the complete wrong item was very difficult to get a refund and had to wait 3+ months. They also charged me for the refund what a joke lol

I placed an order for a ring on SaksOff5th. I was not given an option to insure the package or pick it up at a pickup point. It was shipped via USPS. USPS was required to get a signature. SaksOff5th sent me an email saying it would be delivered on a Monday. On Sunday I see an email saying it was delivered on Saturday while I was out of town. The USPS carrier just left it on porch with no signature. Not even a doorbell ring to alert me of the delivery so I could have asked a neighbor to grab the package. The package was left in plain sight and stolen that night. I have sent video evidence and a police report number to SaksOff5th. This item should never have been left without my signature. SaksOff5th is refusing to refund my money even with video evidence. I will never shop at any Saks store again.

Never deal with this store ever!! I returned a dress as it didn't fit and they are saying it takes 30 days to decide if the dress is okay to accept back. I tried it on, repackaged it and sent it back. End of story. I will never deal with this store again.

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