Saks Fifth Avenue OFF 5TH Recenzje 

Stay away of this place. I bought an item from them that they delivered damaged and never refunded my money. Then they mailed me a gift card, the employee acted like Sacks was giving that to me and I told them several times I did not want to use that gift card bc I don’t trust this company and was afraid that they would turn around and charge me, they insisted that I had nothing to pay . I did use the gift card and went on my PayPal account and charged me for items that were delivered wrong again. It’s being 4 months calling then every day, begging those people to solve the problem and they keep ignoring me and saying that they won’t do anything . This company is a scam! Please please please STAY AWAY from this horrible website.

Horrible Delivery Service. DO NOT BUY FROM THIS COMPANY. I had two packages delivered in one day by two different carriers. The first ignored my delivery instructions, leaving the package outside near the curb (they photographed their incompetence). More disturbingly the package was completely OPEN. The 2nd package delivered by another unknown carrier took a package of the box in their trunk (clearly visible) which they used as delivery confirmation. I called SFAOff5th customer service and was told they need to submit a claim (although they too could see the pics) which takes 10-12 days to be reviewed. 3-5 business days for your refund. They were never like this. Why offer free delivery if you will never receive your package. Poor customer service. These deals are not worth the headache.

I ordered a item from saksoff5th and received an empty box, customer service assured me that I will receive a refund because I had proof that the package was repackaging sent out to me, so I re-ordered the same item because I was thinking that I was gonna get my money back and not only did I not receive a refund the second item that I ordered, which was a duplicate also never came

I places an order with Saksoff5th for a blouse and a pair of sunglasses. I received an email from Saks stating that the package had been delivered with a photo of both items. I went to front door to pick up the package. I opened the package and found 1 item-the blouse. I called Saksoff5th customer service immediately to explain that I had received a package but only one item of the order was in the box. I was hoping that the sunglasses were packaged and sent separately but was told that 2 items were supposed to be in the package that was sent and that they would send the sunglasses and followup. I received an email form Saksoff5th that stated that no refund would be sent. I called saksoff5th to ask that they send the sunglasses that I had paid for and was told that they would look into it. I received an email some 10 days later that stated that no refund would be sent. I didn't ask for a refund, I asked for the sunglasses that I ordered and paid for.
BUYER BEWARE, SAKSOFF5TH WILL TAKE YOUR MONEY AND REFUSE TO DELIVER OR REFUND WHEN THEY FAIL TO DELIVER WHAT YOU ORDERED! I have been ordering online for over 20 years and have never had a company do such a thing- refuse to complete an order and still keep your money.

I placed an order over $1,000, which was shipped via CDL. Unfortunately, I did not receive the package. The proof of delivery shows the item was left about 20 feet from my front door, at the base of a publicly accessible staircase.

I contacted Saks customer twice to report the issue. In response, they stated, "We apologize for any inconvenience this may have caused. We recommend contacting your local authorities." I was surprised by this response, especially since other customers have reported similar issues with CDL deliveries.

I do not recommend shopping with Saks, as they do not appear to care about customers who spend their hard-earned money on their products.

I am disgusted by the service that Saks off fifth provides. When you return an item not only they take $10 for shipping, they also hold on to your refund for 30 days. I don't understand why they have to get paid right away but not give the money back for 30 days.
I will never buy from them again.

Store management below par terrible CS and attitude more of a Walmart employee that a Saks 5th Ave employee. That on top of the cheap "brand" clothes they continue to bring in. Off my shoping list. Miami-Aventura Store on 08/03/25 at around 2:30pm. Black "manager" who looks like he was homeless, with a terrible grooming and worse attitude. SFA you are the next Kmart.

Horrible customer service! Bought a sapphire bracelet for $1800. Wore one time and almost lost the bracelet due to defective clasp. Only asked for them to replace and they stated bc it had been 2 months since purchase they could not do anything! Now I will have to pay to have the clasp replaced if I want to wear it again! Will never purchase another thing from them!

I purchased a pair of loafers from GH Brass that I was unable to fit, I returned not even 5 days from receiving product. It has been over 30 days that a refund has not been received. A request was made via customer support that delays a refund via 15 business days. Truly disappointed and would never shop at this retailer again.

I am writing this review because I feel disappointed on this company handles return/ refund. I ordered a pair of earrings less than $1000. I returned it and its has been more than 30 days and still not receive my refund. I contact multiple times through online chat and the agent gave me the same answer, please wait 30 days for my refund, and it counts on the day my item received on their end. I shopped from different stores all the time and never had to wait such a long time for my refund, and I am talking about more expensive items. The online agent sounds very robotic. For a popular store like Saks/ Saksoff should not take that long to process a refund. I will never order from it again.

The worst experience ever! My husband and I ordered four pairs of shoes from Saks Fifth Avenue, but only two arrived. The delivery person only took a picture of our door without showing the packages he claimed to have delivered. When we reported this, customer service confirmed the missing photos, which seemed suspicious. A week later, they told us there was nothing they could do. NO REFUNDS. The delivery person claimed the boxes were left in our mailboxes! This feels like a blatant scam. It appears the company might be collaborating with the delivery service to deceive customers. OUR FRIENDS, FAMILY, AND WE WILL NEVER SHOP THERE AGAIN!

I have placed numerous orders with Saks Fifth Avenue OFF 5th for my son and his family. I have never had any problems with my orders and the recipients have always been thrilled with the purchases I made for them. They love all of the nice things I have gotten here.

Prices are reasonable and they have a great selection.

My orders are always delivered quickly with no problems.

After sending me the wrong item, I called their customer service line & spoke with a Shaina Shinadjan, who could barely speak English. She told me to photograph the item & send her a photo. She kept confusing herself & repeating the wrong information back to me. It took her a couple days to send me a return label bc she didn’t know how. I shipped the item back (order #13548406) weeks ago and never received a refund of 54.04. I’ve emailed her back and now she won’t respond. I’m not calling them again - they can call me. I’m reporting this to the BBB and every social media outlet.

The item was left outside a locked building by the delivery company that Sax Fifth Avenue OFF 5th used and the company refused to refund me. Sax chose the method of delivery (without signature) and should be responsible for absurdly bad delivery practices of the start up company (VEHO). This is a little absurd, frankly. Will not be ordering from them again and would advise others to be careful.

DO NOT SHOP at Saks Off 5th. I could not believe that I ordered a soft signature Coach Tabby and when I opened the box it was a used bag with pen marks and to top it off a completely different bag needless to say the tags of the Tabby I was supposed to get was on the bag I received which was a Parker Satchel Top Handle. When I contacted customer service all they said was to return it for a $9.95 fee. Are you kidding me? They should be ashamed! NEVER EVER again. Beware of this scamming company!

Do Not Shop Here! The store is like an upscale Goodwill. Why would a store that represents the Saks, Inc. brands have items with broken zippers and clothes ruined with make-up on them for sale? Damage these items out. Everything can't just be about making a sale! I went in to return two items; one item the zipper was broken the other had makeup on the neck area of the item (I Don't Wear Makeup). The cashier insulted me by implying that I wore the item with the broken zipper. Even if I did, the zipper shouldn't have broken after one wear. However, I never tried on the dress or the jumpsuit. I purchased the items on May 20, 2025 and attempted to return on May 23, 2025. How embarrassing and insulting!! I've shopped at Saks Stores for years (this can be searched by my phone number) and have not had this problem. Never have I've been so humiliated. They refused me a refund. They claimed the items were final sale items and cannot be returned but she called a manager to assist me. Why call a manager if the sales were final? I left the items in the store at the counter. If it means that much to them to make a sale and have a dissatisfied customer...then resell it to another customer because I don't want something I can't wear. I've lost more than $100 before. The items were both useless to me.

If I could rate negatively, I would. One is too much. I placed an online order for two items and only received one. They never sent me a confirmation that the order was shipped or delivered. When I called to check on my order as it had been over 10 days, they said it was delivered. While on the phone with the representative from Saks Fifth, I went to the mailroom, the doorman handed me the box, I opened it and found just one of the items. I took a photo and sent it to the rep right away. They placed a claim for the refund which was denied. I talked to a supervisor who ordered the item again for me and placed the claim again. I received the item the second time but had to pay for it again. They denied the second claim to give me back the money for the first order that was never received. After spending hours with representatives and supervisors on the phone, my claim was denied a third time and I told them this is not worth my time and nerves for $106.99 that they basically stole from me.
I closed my credit card from this store and never shopping there again!
Worst online shopping experience ever!!

I am extremely disappointed with Saks OFF 5TH. I placed an order for a bag and never received it. It’s been over 12 days since I filed a claim, and I still haven’t gotten a clear update or resolution. I had to pay for something I didn’t even receive. This is completely unacceptable customer service. I’ve tried reaching out multiple times, but no proper follow-up. I expected much better from a well-known brand like this. I will not be ordering from here again and wouldn’t recommend it to anyone.

Sold me 2 pair of men's shorts. On final sale, size XXL but they fit wife who is a 14 or 16 and 80 pounds less. Waist of about 40 to 42 inches each with drawstring tied are much smaller. Waste of money.

horrible. the website picture shows a tomato fire red shirt. the one I received is a dull blue red shirt and labeled small but is extra large.