Terrible. Ordered a size 10 trainer they sent a size 8. Went to generate returns label and label never arrived via email for me to print off.trying to contact is impossible only option is an email th... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Terrible customer service. unable to generate a return after multiple attempts and no answer to emails. Another review suggested calling tennis point. They were able to generate a return label over... Zobacz więcej
I had trouble contacting Running point to complain that I could not access a returns form. No phone number. They also have a company called Tennis-point and I phoned them and they emailed me a retur... Zobacz więcej
Order placed on the 5th of November, has taken money but no updates provided other than "processed" No Email address , no phone number , reached out to both social media pages with no response.... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Running Point is a specialized online shop for running equipment, catering to running enthusiasts of all performance levels – from beginners to ambitious professionals. The range includes over 4,000 products, including running shoes, running apparel and accessories from leading brands such as ASICS, adidas, Saucony, Mizuno and Under Armour. With the motto by runners for runners, Running Point aims to inspire its customers not only with excellent service, but also with genuine passion for running and profound expertise. To meet this commitment and as a clear commitment to running, since 2021 a dedicated team based in Munich, Germany has been working on what was then still Jogging-Point. Jogging-Point started in 2011 as a brand of Tennis-Point and was renamed Running Point in 2022 to focus even more on performance running. As a brand of Tennis-Point Europe GmbH, Running Point benefits from the powerful infrastructure and logistics of Europe’s leading tennis retailer.
Dane kontaktowe
Hans-Böckler-Str. 29-35, Caroline Huber, 33442, Herzebrock-Clarholz, Niemcy
- info@running-point.co.uk
- www.running-point.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 7% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Competitive price and easy transaction-…
Competitive price and easy transaction- delivery was good but communication on delivery date / time could be a bit sharper
Bad experience with them.
Bad experience with them.
The shoes are coming from Germany I think.
my shoes broke after a couple of months and I wanted to return.
they have accepted but it was a difficult process to return and the links they sent me never worked so eventually I had to send them myself with DPD.
apparently they needed a power of attorney to receive the return witch they have not provided in time so I get the broken shoes returned
bad experience overall.
Loss of time and money
Can,t return, QR code doesn,t work , no nswer for emails
Not happy with their customer service. I get trainers, they have been to small. Trying return but QR code for return doesn't work. Form on website doesn't work as well. i send email and asked to generate return label , no answer. Never again this company .
Excellent service and great trainers!
I ordered my Nike structure 25 late Sunday evening, had an invoice through Tuesday to say DPD would pick them up, my DPD app updated Thursday to say they were on route, delivered first thing Friday. Great experience, good comms, product is exactly what I expected and as described and £20 cheaper than Nike and in the beautiful royal blue colour you can’t get in the uk! Super happy, great company, will use again!
Another 1 star
Another 1 star.
Ordered a pair of Ultraboost on the 2nd of December.
Chased the company up on the 11th asking where they were.
Received an email on the 17th saying as they haven't been collected they are being returned and I'll get a refund in two weeks.
I did not have any notification I need to collect them when I had paid for delivery to my house.
Best price in comparison & website was…
Best price in comparison & website was good , easy to order , communication brilliant & delivery arrived when they said …. 👍 can’t ask for more !
Good Service and Price
I was a little skeptical based on previous reviews however, a few of these just seem to be due to 'slow' delivery so I decided to take the chance. I ordered the Adidas Ultraboost 5 in dark blue, pleased that Running Point stocked half sizes as I wanted to size up a little for running and couldn't see them in half sizes anywhere else. I was even more pleased with the fact that they were £30 cheaper than they were anywhere else. Delivery time at point of order stated 6-7 days. I ordered these late in the evening on 6th November and they were delivered by DPD on 12th so right on time and perfectly reasonably considering it seems maybe they ship from Germany? Correct shoes delivered in correct size and packaged well.
No issues with quality of product
No issues with quality of product. Took 5 days to arrive at my home in Manchester via DPD which is a little long, but okay.
Bad quality
Bought pair of running shoes but not good quality. Customer service asked me to send back to get refund. Sent it back over 1 month ago but still haven’t got any refund!
Excellent communication
Quick communication to keep me
Updated on delivery
Great experience
I felt I needed to write this review as I was very nervous from previous reviews around issues with delivery.
I ordered a pair of trainers on Thursday afternoon and had them delivered the following Tuesday with no issues at all. Can’t fault the service in any way, hoping this provides some assurance to people wanting to purchase.
The cost of the trainers was also 25-30% less than here in the UK, with availability in my size which is unusual for this model!
Great experience all round.
Wrong sized trainer
They sent the wrong sized trainers to me, a 10.5 instead of an 11. When I asked them if they actually had a size 11 they could not answer. They clearly did not but decided to send the 10.5 and chance their luck they would fit. The order also took a long time in comparison with other websites, will not be using again and would not recommend.
Good price and communication
Good price and communication. Kept up to date as this company use reliable DPD delivery.
This company owes me over £200 and is…
This company owes me over £200 and is not responding to my emails. I wish I had read these reviews. I didn’t experience any problem delivery wise but I am really concerned now that they are not going to refund me.
There is no way to contact them except via e mail and they do not respond.
Top notch.
Top notch.
Listen closely review reader, pure people putting nonsense on this page because they're spoiled in 2024 with Amazon one day delivery is not an excuse to give this company a bad name.
These guys delivered my dream shoe, FROM GERMANY, to Manchester, in 5 days, at a price that NOBODY could match, and then some.
Order placed 21st, delivered 26th.
Get some patience, get rewarded.
Big up running point, god bless you all.
6 stars
Lost returned shoes and no refund
Faulty product returned, running point agreed to fault after seeing photo's. Returned using provided label, tracking shows been recieved, however shoes have been lost by Running Point and they are currently not replying to my emails. Rubbish service, not recommended.
Returns process is a complete shambles
Returns process is a complete shambles. I received a faulty product and returned it 2 months ago. Everytime I request an update I get the same automated response. Still haven't received a refund or any real response.
Competitive pricing and quick delivery
I found this company to be really good despite the numerous negative reviews.
Hassle free
I ordered wrong size trainers and had to return them
So hassle free- had very polite and friendly emails telling me when was refund made.
Equally kept informed when correct size were due for despatch and delivered in correct time slot
Trainers are excellent quality and value
Have realistic delivery expectations
I ordered a pair of Asics from this site and then I checked Trustpilot - the reviews made me nervous about whether I would receive my shoes! But 5 working days after I placed my order, they arrived in perfect condition. I didn't need to use their customer service so I can't comment on this but I think where we've become accustomed to Prime and next day deliveries, their delivery times are longer. But they are coming from Germany and realistically, I have had H&M orders which take over a week to arrive so I can't complain about 5 wd. I would recommend Running Point but I would suggest using a credit card for extra security if your package does get lost.
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