Rowland Homes Recenzje 

We recently moved into our Rowland home at Levens View Ulverston. We are generally happy with our house on this lovely new development. Jordan,
the salesman has given us outstanding customer service throughout our journey.

We had a few snags as you do with new builds, but we are pleased to say that these are now being resolved. UPDATE We have been in our new home for one year now. Still a few issues have not be resolved. The roof ridges above our garage is a mess. Two cracked ridge tiles on main roof. This was pointed out the week before we moved in! This has just been resolved. Our patio doors did not fit properly. Someone was sent to adjust them. But they soon got misaligned, to the point where we had to fill the gap with draft excluder to prevent cold air entering or heat escaping. We recently discovered a leak under basin in cloakroom. The plumber came to have a look but was unable to fix the problem! We are still waiting for plumber to come back. The leak has slightly damaged skirting boards. Had two new build properties in the past, build by Beltway Homes , where a small amount of snags were put right before we moved in.

Shocked at the whole process and attitude from the staff and management towards a potential customer.

Been waiting all year for a price release to which we were given a call by the sales rep a week before expected release date to tell us the 'good news' that the plot was to be released at expected price, completion date and within the 'Help-to-buy' price bracket.

No less than a week later and after having followed up ourselves were then told that the plot is going to be above the expected price and beyond the required build date.

We were not provided any other alternative other than to pay the price or cancel whereas others on the same site were provided other options. Judging by some of the other reviews on here, we're not the only ones this has happened to.

I bought my first house through Rowland homes, what a mistake from the day I moved in I have had nothing but problems. A huge snagging list that included a new bathroom and re tiled during to tiling over the wrong tiles they put in. New carpets, 3 leaks , holes in the walls, holes in the felt broken tiles on the roof sloppy mastic work, garden was a weed filled sloppy muddy mess,windows and doors that do not close and in some cases do not open decorating not done, generaly the whole house was and still is a mess my patio doors have also since broken. I have been living in the house for 12 months now and still have out standing snags to finish after constant nagging to the site foreman been lied to and let down time after time even booking time off work so jobs can be done and not have them turn up to fix the work.shoddy workman ship through out. With none of the extras I had paid for done when I moved in. I have still not managed to decorate 12 months down the line due to work still needing to be done! This is not just the case for me it seems the be the norm after talking to my neighbours that are also waiting on things to be sorted in there homes.
My advice is stay clear and buy a reno as you will have just as much work to do in that as your so called new build! If you are buying one pay for someone to check the snags as they hide lots of shoddy work and be prepared for a long wait and to be lied to lots!
This is the Rowland homes site in Ulverston.

Updated 16/12/22
All snags finally completed after dealing with Beth from the customer care team who was a great help and arranged for the final snags to be sorted. Now Looking forward to decorating our home.
Thank you Beth.

I remember the first time we walked into the sales office at the Cottam/Preston site and soon as I spoke to Steve I knew he was the guy we’d do business with.

Having been around a few of the sites that day, he applied himself very professionally, mixed with a bit of Wit thrown in to make experience more fun and relaxing. He didn’t pressure us and something worked as I already had my eye on on our dream house.

We were in the process of completing the transfer of contracts for our new home in January, but we did have a few hiccups on the way. Our house sale fell through so we had the pressure of selling our house all over again and getting Rowland to give us more time and patience whilst we started from scratch.

Due to solicitor issues at both ends we could of easily lost the house.

At the latter stage Steve seemed to go out of his way and went above and beyond to reassure us and we felt he was on our side pushing it over the line. He got involved with our technical issues and help to push everything in the right direction. For once we felt more than just a sales pitch and he genuinely made it very personal as could of easily replaced us with another buyer.

Overall Rowland seem to put the extra effort in, even Jordan up in Levens view (Ulverston) always made us welcome when we went to view the showroom to our type of house.

Hopefully (fingers crossed) we should be moving into our new property in August when building should be complete, and as promised is on schedule.

Sandpiper residents.

I purchased a house on the Rowland Finch Park development, and everything was progressing fine until close to the due date, and then the pressure tactics and threats of them selling the house to someone else start if you're not able to meet Rowlands demands

We had the demo 7 days before we moved in & already noted issues that probably should have been done before they do the "big reveal" on your brand new house.

They did a great PR job around how helpful they would be following moving in that they'd be around to resolve snags and issues - after 8 months in our property we're STILL waiting for issues to be resolved that could have been easily completed months ago.
They consistently make appointments, then either don't show up at all, or on time or move them when they're supposed to have started, and thats only when you can get hold of them or get them to commit to a fix. It seems their priority is getting the other houses built to take as much money as they can

I suppose everyone goes through this with all the other property developers when they buy a new house, but as this is the first new house I've bought, I have no basis for comparison, but the follow-up after buying the house could be massively improved in my opinion

**EDIT** The review seemed to kick start them in to action for about 2 weeks, and it's gone all quiet again now. You'll see that "Customer Care" have said to email them in their response, but all they do is pass on your email to the site team who do nothing with it - hardly customer care

We purchased our house on the Levens View estate, we first saw the sign that the estate was being build and contacted the sales executive Jordan, we were unsure which type of house we wanted to buy so visited different sites to have a look, Jordan was a font of information and advice he arranged any visits we needed. We did chose a house and have lived here for 11 months now, Jordan was so enthusiastic and professional, he is a credit to your company. All the people who work at the site are very helpful, we love our house thank you.
Lynne & Paul

Purchased this house new in 2018. Quality issues from day one. Ive just taken up my stairs carpet to renew and have now found some treads are damaged under the carpet they supplied. The repairs they made have given way and treads are moving. Have decorator booked to come next week which now isn’t great timing. ROWLAND homes quality control needs getting a grip of. I’m a site manager my self and would be embarrassed to hand over a house in such a bad state.
I never got a invitation to snag the house before completion . I wonder why???

Having bought a brand new home before, three times actually over the years and each time having had very un engaging experiences with the sales person I was reluctant to go a fourth. But the position of Levens view and the styles of homes really pulled me in
I need not of worried though as Jordan the sales manager on site has been nothing short of a genius. He explained each phase throughly and made it really easy to digest, a cheeky chap with a very professional and knowledgable grace about him, you can’t help but want to do business! Felt more at ease that his previous customers now living here came to visit and are very happy and it’s easy to see why they adore his character
I can’t reserve my plot yet, and as advised by Jordan this could be another six months away! But I am eager and I’m assured I’ll be contacted when the homes are released for sale which are of interest to me
My faith in sales people restored :)

Robert

Great from start to finish!
Keira kindly guided us through the process from before the house was built till the moving in date. Very helpful and understanding of our needs.
The homes are very beautifully designed taking thought to appreciate families moving in.
With good size doors inside and wide spanning bedroom windows the house is full light and very open spaces.
The separate heating upstairs and downstairs gives us control of how much heating we use as these days its not needed to heat up a whole house.
The smart chrome fittings give the house a nice classy finish. We are super happy with the house choice we made for us. The garden being the cherry as was much larger than we had imagined in our minds.
In terms of after care once we moved in, Andy always giving us positive vibes and had made sure any adjustments and bits and bobs that needed attention were taken care off and all signed off.
Even after signing us off he offered to help while around if anything goes a miss.
So far so good.
Would highly recommend!
Hetesh and Priya

Bought a new Belgrave home and moved in August 2021. The staff at Rowlands are friendly, courteous and very helpful throughout the house purchase journey from viewing, selection all the way to moving in. So far the house has lived up to expectations. The only issue has been the house shrinkage (which was explained to us before moving). The saleslady and the site manager have gone out of their way everytime to help with any issues that arose once moved into the property. So far so good. Thank you Rowland.

We moved into our Rowland Homes house at Levens View, Ulverston 3 weeks ago. As with most newbuild houses there were a few issues which needed to be resolved. Fortunately the Sales Rep Jordan, who is based on site has provided excellent support throughout this period and the months when the house was being built, giving advice, when required and excellent support throughout.
Both he and Emma have made the stressful time of buying and moving into a newbuild house as comfortable for us as possible and have assisted in resolving problems in an enthusiastic and professional manner.
We feel fortunate to have this support

Derek &Pauline

Amazing level of service provided by Roland Homes. This relates to the overall process from first contact with Kiera to the handing of the keys to the property. One of the key features that particularly drew our attention was the frequent updates regarding the progress of the work on site. On the day of handing us the keys to the property, Rowland left us a card and a flower; little things like this matter.
Obviously, like with any other property, there are always going to be very minor defects following snagging. It is worthwhile saying that Andy has been fantastic with coordinating the repairs. Moreover, he would ask if everything was ok.

We moved into our new home on Levens View in August 2021 and we are delighted, yes you have the initial snags like with any new home but the whole process was made very easy from start to finish. Our Sales Office kept us informed every step of the way and nothing was too much bother, Jordan was and still is very helpful and continues to be interested and caring towards his new residents, I often call round for a chat with him which is always nice :)
Gary and Sue, Plot 19

We reserved our home at Finch Park in the February of 2021 and moved in early July 2021, we were fortunate in having dealt with Kiera at the sales office throughout the process, her regular communication and updates really helped the process for us and she was never too busy to assist us even after the sale was completed.

The home and build quality has also been of a very high quality, there were a few minor cosmetic snags that needed resolving but this was completed in a timely fashion and Andy the site foreman was always on hand to address any issues we had.

I’m glad we chose to purchase a Rowland home and from speaking with friends that have bought with other developers they haven’t had things go as smoothly.

Excellent service, friendly atmosphere and professionally handled throughout the processes.

Kiera from Rowland Homes sales Team is a credit to the company ⭐️ ⭐️⭐️⭐️⭐️

Would highly recommend!!!!!

Thank you 🙏 😊😊

Really happy with Rowland Homes. Bought the Brantwood 2 on the Finch Park estate in Mosley Common. We put down a deposit back in April 2021 and got the keys in January 2021. There were a couple of little bumps in the road in timings due to the fall out from covid but apart from that it was stress free. Kiera in the site office was brilliant, always on the end of the phone if we had any questions. There was a slight delay on the move date that was in relation to supply issues but we were made aware of this with plenty of notice. Since moving in Andy the site foreman and Kiera have both been great, there has been quite a few snagging issues but things are almost finished now.

I am currently in the process of buying a home on the Sandpiper Grange development and Stephen has been absolutely amazing throughout the whole process! He has made everything so much easier for someone who doesn’t know much about the process of buying a house and has been on hand to answer all my questions (which is a lot!). He’s really honest and genuine and had made the process so far a really enjoyable one! Thanks Stephen! ☺️

We have recently opted to ‘early bird’ a plot at sandpiper grange. Stephen was extremely welcoming, knowledgeable and honest with us. We had a couple of meetings where he provided us with all the relevant information and gave us a thorough walk through of the show home.

My husband and I were very indecisive and unaware of the process involved with purchasing a new build property. Even though Stephen was busy, we were able to visit the show home on a couple of occasions before making our decision.

We greatly appreciate the time Stephen has taken to guide us through the process and answer all of our questions. We are very much looking forward to fully reserving our new Rowland home.

I have recently done the "early bird" reservation for Sandpiper Grange with Stephen- I hope I am not jinxing this but what he has done so far is fantastic, When someone is v naive and new to buying a new home- Stephen is a wealth of knowledge to ask & help on every level- I am looking forward to the process of buying a new home with great help & guidance from Stephen/Rowland Homes.

Working with Jordan and the team at Levens View has been a pleasure! Buying a new home isn't always as straight forward as we'd like it, but Jordan has gone out of his way to ensure that the property was ready in the time scale we needed (as our temporary accommodation was due to expire). We've been here for just over a week and the team at Rowland have frequently checked that everything is as needed. It is worth noting that Jordan has (on many occasions) worked late and on his days off to ensure we were dealt with in a highly professional and customer focused manner.