Rowland Homes Recenzje 

247
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

When i viewed the houses on the development i feel in love with the designs. The one i wanted wasnt available, but Susan kept me updated and as soon as i was available she got in touch. I was close t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

It was a wonderful experience with Suzan, as she explained everything with a great, pleasant attitude and was always there whenever I needed any information. I am so happy, and I would give her a 5/5... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We had an exceptional experience working with Stephen as our Home Sales Consultant at Waddicar Rise in Melling . From the very beginning, he made the entire journey feel personal, professiona... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

We love our Royal Gardens, Rowland home! The house is perfect for us with no real issues. We have been in for 8 months and probably identified 50 snags. 1 or 2 are still outstanding but regular dial... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Budowa domów
  2. Budownictwo mieszkalne

Napisane przez firmę

For over 30 years, Rowland has believed that home is everything. As a family run company, we are passionate about creating high quality homes and vibrant communities where people feel proud to live. From the very beginning, our focus has been on more than just building houses. We are committed to designing places where people can truly belong. Every development is carefully considered, combining thoughtful design and attention to detail to ensure our homes stand the test of time. We understand that buying a home is one of life’s most important decisions. That’s why we place our customers at the heart of everything we do - offering a personal experience throughout their journey. At Rowland, we don’t just build homes, we build places to belong. Rowland – Feel at home


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

247 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 66% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(247)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 44

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

We cant thank Steve enough for the help…

We cant thank Steve enough for the help that we have received so far in purchasing our new home in Euxton. This man has gone out of his way to make sure that we get the answers that we need. He has personally given to us details of people that can help with carpets/ blinds etc. and we are always welcomed with a smile. I'm in sales myself and have been for over 20 + years so i tend to look out for the things that you wouldn't normally get... the above and beyond... and this guy has genuinely done that for us to date. Highly recommend the service and The Steve :-)

30 czerwca 2024
Opinia niezależna
Logo Rowland Homes

Odpowiedź od Rowland Homes

Thank you for taking the time to leave a great review about your experience at Jubilee Gardens and with Steve. Thanks Rowland Homes

Oceniono na 5 z 5

We bought a new ‘Bridgeport’ house and…

We bought a new ‘Bridgeport’ house and it’s excellent. They asked us for a snagging list and there were ONLY THREE FAULTS we could find. They were sorted in a couple of hours. We would certainly recommend Roland Homes.

1 czerwca 2024
Opinia niezależna
Logo Rowland Homes

Odpowiedź od Rowland Homes

Thank you for taking the time to leave a review, it’s great to hear. Many Thanks Rowland Homes

Oceniono na 1 z 5

Complete disappointment

I have never left a Trustpilot review before but I am now at the end of my tether. Well over a year & I still have a growing & extensive snagging list. The tradesmen used to build the house have paid absolutely no attention to detail to even basic building work with slap dash finishing inside & out.
Trying to get Rowland Homes to schedule any work to be done is a constant battle with excuse after excuse from onsite staff. Not only have we had numerous replacement site managers who mostly have shown little to no interest at all, we now have an on site customer care manager who has so far shown the same level of interest as the rest. Complete chaos, no shows, no communication, no action. Constantly having to chase for updates & being fobbed off.
As for the Customer Care team at head office, there is no proactive support or assistance from them to try to get things completed.
What should have been a lovely new home continues to be a complete disappointment & I see no end to it. The time spent trying to get the builders to do what is merely their job & to a good standard is a constant frustration & I would not recommend Rowland homes to anyone.

11 lutego 2024
Opinia niezależna
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Odpowiedź od Rowland Homes

Sorry to hear you are not happy, if you would like to email customercare@rowland.co.uk we can look into this for you. Many Thanks, Rowland Homes

Oceniono na 5 z 5

Moving into our new home has been a…

Moving into our new home has been a pleasurable experience, largely due to the outstanding service we received from Rowland Homes throughout the entire process. Stephen is an exemplary, caring, and friendly professional sales executive nothing is to much trouble..... he has a strong interpersonal and communication skills, his products knowledge is exceptional. He is always on hand to answer any questions we may have. He is a credit to Rowland Home. Our house is beautiful finished to the highest standard.
We are great full for the professionalism attentiveness and genuine care shown by the Rowland team. Site manager Sam a long with Luke her trusted right hand are always there to give us guidance should the need arise.

Yours Geoff & Julies Jubilee Gardens Euxton

27 maja 2024
Opinia niezależna
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Odpowiedź od Rowland Homes

Thank you for taking the time to leave a fantastic review about you're experience and the Rowland team. We're so glad you love your new home. Thanks Rowland Homes

Oceniono na 5 z 5

Jubilee Gardens Euxton

After living on Jubilee Gardens for the last 9 months I can honestly say that everything has been great with the house. We have had no issues since our snags were dealt with as soon as we moved in. Steven in the site office has always been on hand, helpful and very knowledgeable if we have had to ask any questions. We also love the area of Euxton which has great facilities, local transport and supermarkets with easy access whilst still having a village feel.

19 maja 2024
Opinia niezależna
Logo Rowland Homes

Odpowiedź od Rowland Homes

Thank you for taking the time to leave a review, it’s great to hear about your experience at Jubilee Gardens. We’re delighted you love your home. Many Thanks Rowland Homes

Oceniono na 5 z 5

Excellent service from Rowland Homes I…

Excellent service from Rowland Homes I live on Riverside Place they are still building but if I needed any assistance with the house nothing is a bother . I have dealt with Shaun who is happy to assist and help great customer service . Asset to the company :-)))

26 kwietnia 2024
Opinia niezależna
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Odpowiedź od Rowland Homes

Thank you for taking the time to leave a great review about your experience at Riverside Place and with the Rowland team. Thanks Rowland Homes

Oceniono na 5 z 5

Sean the site manager has been amazing

Sean the site manager was unbelievably helpful and tended to our every need at the drop of a hat. Heard many horror stories about new builds and communications with the developer but that has been a dream moving in and having someone as helpful as Sean around.

19 kwietnia 2024
Opinia niezależna
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Odpowiedź od Rowland Homes

Thank you for taking the time to write a review about your experience & Sean. We are so pleased to hear about your positive process. Best regards, Rowland Homes.

Oceniono na 5 z 5

Attracted to the Rowland Housing…

Attracted to the Rowland Housing Development at Garstang by what we believe is their competitive pricing, attractive property designs and the quality of their fittings, we would also like to add that all our dealings with them have been a pleasure and in particular we have much appreciated the responsive nature, help and advice we received from the Heritage Park Sales Executive, Monty.

12 kwietnia 2024
Opinia niezależna
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Odpowiedź od Rowland Homes

Thank you for taking the time to leave a review. Many thanks, Rowland Homes

Oceniono na 5 z 5

Rowland Homes - Site manager review

Pete has been so helpful with everything we have needed so far in our first year in our new home. Always gets back to me straight away and has been extremely helpful whenever I have asked for any help or questions. 100% recommend him and his team.

2 kwietnia 2024
Opinia niezależna
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Odpowiedź od Rowland Homes

It's great to read your feedback about your experience and the team, thank you for taking the time to leave a review. Many thanks, Rowland Homes

Oceniono na 5 z 5

Our First Home Buy (Rowlands)

Since we completed and on our home demo, Tony,Shaun & George have been absolutely on the ball about snagging list and getting it sorted ASAP! It was all done within a week of completion and to a high standard! They have been supportive ever since too! No Major issues with the house just little snags!

23 lutego 2024
Opinia niezależna
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Odpowiedź od Rowland Homes

Thank you for taking the time to leave a great review about your experience and the Rowland team. Thanks Rowland Homes

Oceniono na 1 z 5

Drainage in properties is terrible

Drainage in properties is terrible, have had theee water leaks in 3 different areas. One downstairs from the toilet and 2 upstairs from different bathrooms, water through ceilings. Disgraceful craftsmanship and poor quality housing. Looking to move out of a Roland home.

28 stycznia 2024
Opinia niezależna
Logo Rowland Homes

Odpowiedź od Rowland Homes

Sorry to hear you are not happy, if you would like to email customercare@rowland.co.uk we can look into this for you. Many Thanks, Rowland Homes

Oceniono na 5 z 5

We love our Rowland home!

We love our Rowland home! Sales staff, contractors and site staff have been very friendly and approachable throughout the whole process. The finish of our home was wonderful and any settling in issues were resolved quickly. Would 100% recommend.

13 stycznia 2024
Opinia niezależna
Logo Rowland Homes

Odpowiedź od Rowland Homes

Thank you for taking the time to write a review about your experience. We are so pleased to hear about your positive process. Best regards, Rowland Homes.

Oceniono na 5 z 5

5 star review

Rowland Homes have been fabulous start to finish with the whole process. They have been reliable and very welcoming. Both Sean and Mark have made everything run very smoothly providing updates and constant reassurance whilst getting jobs done after the move done in a very timely manner. I recommend Rowland Homes to everybody who loves houses, old and new. Thank you!

10 stycznia 2024
Opinia niezależna
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Odpowiedź od Rowland Homes

It's brilliant to read your feedback about your experience and the team, thank you for taking the time to leave a review. Many thanks, Rowland Homes

Oceniono na 5 z 5

Stephen is amazing

Well.. what can I say about Stephen Fairclough Speed! From start to finish he was amazing, ensuring we understood everything, made sure we were at ease through difficult or stressful situations. He went above and beyond for us and really understood us as a family. Without him, the experience wouldn't have been what is was... Smooth and supportive.

18 grudnia 2023
Opinia niezależna
Logo Rowland Homes

Odpowiedź od Rowland Homes

It's great to read your comments about Stephen and your experience. Thank you for taking the time to leave a review, Many Thanks Rowland Homes

Oceniono na 5 z 5

Richmond point our beautiful new home

Our experience has been so stress free and brilliant from Meeting Mark from the sales team to then being passed over to Shaun the site manager.
Mark and Shaun really go above and beyond, their attention to detail and communication is outstanding
They are true professionals and have a warming sense of humour that fills us with confidence.
They are always there if you need them.
Our home is finished to a very high standard.
Richmond point is a great place to live and is a truly outstanding development
The logo says it all
The pride of Flyde
We would also like to thank the full site team for our amazing home.
Working through all weathers to complete our home on time and to a very high spec
Thanks again all involved.

19 grudnia 2023
Opinia niezależna
Logo Rowland Homes

Odpowiedź od Rowland Homes

Thank you for taking the time to leave a great review about Richmond Point and the Rowland team. We're so glad you love your new home. Thanks Rowland Homes

Oceniono na 1 z 5

Damage to my property 4 times in the…

Damage to my property 4 times in the last 2 months from builders now I have a load of scaffolding poles across my new plants and killing my tree, I have spoke to them with no joy so I have complain on here to get there attention.

7 grudnia 2023
Opinia niezależna
Logo Rowland Homes

Odpowiedź od Rowland Homes

We believe our site team has been in touch and addressed the issue at hand. Our customer care manager has also left a voicemail. If you have any additional questions, please contact him directly. Thank you Rowland Homes.

Oceniono na 5 z 5

A new beginning in Garstang

In March of this year we first visited Heritage Park in Garstang and met Andrew Rhodes in the Sales Office. Little did we realise that 9 months later we would have been in our new house for 5 weeks. The whole journey with its ups and downs was supported by Andrew every step of the way. He made what can be a very stressful journey so much easier. We are very pleased with the high standard of our new house and would recommend viewing Rowland Homes at any time.

27 października 2023
Opinia niezależna
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Odpowiedź od Rowland Homes

Thank you for taking the time to leave a review, it’s great to hear about your buying experience at Heritage Park. Many Thanks Rowland Homes

Oceniono na 5 z 5

House bought from Rowland Homes

We have recently bought a house through Rowland Homes. We have bought a place on Richmond point and it is beautiful. Pete and Shaun have been fantastic sorting out the snags that we have which is common with any new build. My family and I am so happy with our forever home.

We bought the house from Rowland but Pete and Shaun have helped to turn it into a home.

30 listopada 2023
Opinia niezależna
Logo Rowland Homes

Odpowiedź od Rowland Homes

Thank you for taking the time to leave a review, it's great to read your comments about Pete and Shaun. We’re delighted you love your home at Richmond Point. Many Thanks Rowland Homes

Oceniono na 5 z 5

Love living at Richmond Point

So having now lived here on Richmond Point for the last 18 months all in all it’s been a wonderful decision.
The moving in was straight forward, the snag list was only a small one and taken care of quickly and smoothly.
Anything that has cropped up has been dealt with quickly by Pete the site foreman and now by Shaun.
All the Tradesmen have been courteous and polite especially Steve the carpenter whose work is first class.
Yes we had to accept some dirty roads when still building close by but everyone did their best and the road sweeper was around many times.
Lovely development to live on.

22 listopada 2023
Opinia niezależna
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Odpowiedź od Rowland Homes

Thank you for taking the time to leave a great review about Richmond Point and the Rowland team. Thanks Rowland Homes

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