Romans  Recenzje 

Daniel Hocking has been an excellent support to us, he was kind, intentional and helpful with looking for and finding our house and setting up all we needed. Along with helpfully helping with any questions we had

We Don't really write reviews but for Romans going out my way, be careful with this company , trying to charge us bills for when we were not even in the property ,making rent increases 6 months into the contract should be a year, they lied about the property being cleaned, painted and carpets replaced , there are now changed 3 months after we moved in so had to clear each room so carpets could be
replaced ,watch for your signing in date, make sure it's the same day as your moving in date as you will be charged rent even that you are not in the property, they didn't explain this to us , my partner phones Romans with problems saying person we want to speak to on a call and will phone back later, guess what no phone calls, in the end after 3 days we have to go in to the lettings agency ourselves to get any sort of response ( absolutely shameful) could say more but can't waste anymore of my time for this lot of cheats

Completely awful agents. Throughout out time of being their tenants, the house wasn’t cleaned on arrival, tried to charge us twice when a previous tenant had already paid for a damage, we was given the wrong emergency number, had a broken shower for a month (still paid full rent), tried to make unfair deductions from our holding deposit - this took two months for us to fight, and am currently still waiting on our deposit which is 4 days over the 5-10 day estimate given. Do not recommend at all.

Selling my House currently through Ian and his team at the Wokingham branch. A hard working team, good communication, and the addition of a professionally created video tour, to engage prospective buyers. Thank you to Sarah, Abbie and Ben for your hard work.

HORRENDOUS service. Landlord be warned ⚠️!!!! Avoid if possible. Left my home with leaks, hundreds of pounds over charged in repairs, No rent payments due to system errors. If you try to complain to mangers they dont get bk to you!

Hello, I just want to say a huge thank you to Vasco and his team ! Very professional and helpful, good communication! Happy with the Property!

Unauthorized carring out repair work, always don’t response to emails and even phone calls, unauthorized advertising the house. Misled landlord to use zero deposit scheme in order to benefit itself at the expense of landlords protection. Landlords need to pay more in order to get back basic cleaning costs after tenancy period. Please stay away from this company, no matter whether you are landlords or tenants.

The experience with Romans has been quite appalling.
No processes are followed, management is non-existent, mistake after mistake after mistake. You have to watch and check up on every move and then have errors rectified which takes time and effort. They do not manage effectively. They are incapable of following clear written instructions and often don’t reply to correspondence, communication is extremely poor
Everything is blamed on previous staff, the accounts Dept. etc, etc
They are experts at apologising and promising it won’t happen again but nothing improves.

I’m writing this review to make others aware of my experience with Romans Sandhurst and to encourage anyone thinking of selling their home to thoroughly research who they choose to represent them.

I signed a 6-month exclusivity contract with Romans ending 13th October 2025, choosing them out of loyalty because I knew Josh, who had worked at the branch. When Joe Douglas came to sign the contract, he informed me that Josh was on paternity leave — but did not mention that Josh would not be returning to the branch, which I found misleading. Looking back, I honestly wish I hadn’t signed.

Throughout the process, I found a lack of transparency and professionalism. Viewings were often booked without proper vetting, and I later discovered this was true. The feedback I received from viewings was vague and unhelpful, and I didn’t receive any Rightmove analytics until September — nearly at the end of the agreement — after repeatedly raising my concerns to Matthew Whitney, the Area Sales Director.

I tried to exit my contract six weeks early due to poor communication and lack of results, asking for a joint contract with another agent to help push the sale, as I was concerned about losing the property I wanted to purchase. Unfortunately, Joe Douglas refused. His focus seemed more on keeping my property under Romans’ board rather than acting in my best interest. Because of this refusal, I ultimately lost the home I had hoped to buy.

The management style at the branch felt driven by numbers rather than genuine results. Joe Douglas, in particular, was difficult to communicate with and appeared resistant to feedback. The statistics in the area speak for themselves — Romans may have a large number of listings, but their conversion rate is noticeably lower than other agents, which says a lot about the way the branch is being run.

After I filed a formal complaint, communication slightly improved, and Lewis — who was professional and understanding — became my main point of contact. He was genuinely helpful, but by that stage, I decided to take my property off the market since the house I wanted had already sold.

Overall, my experience with Romans Sandhurst was stressful and disappointing. There needs to be more accountability, honesty, and proper vetting of buyers. These are people’s homes — not just numbers for a board count.

Jade is an excellent property manager who is very proactive, professional and great communication skills. She always goes above and beyond to ensure everything runs smoothly. We highly recommend her to anyone seeking reliable property management!

I always gives good reviews but i never discount

This was the first time I have ever felt insulted, pressured when dealing with an estate agency.

I was told that unless I used a mortgage advisor appointed by Romans, my viewing could be cancelled. I was also told that my bank letter proving funds was “invalid”, despite my bank confirming it is accepted by estate agencies as proof of finances.

To make matters worse, I was pushed to hand over personal financial details that I believe no estate agency has the right to demand simply for viewing a property. There was no phone call, no explanation, and no alternative offered — just a threat that my appointment would be cancelled if I did not comply.

This approach felt like coercion and an abuse of position. I do not believe any buyer should be forced to use a company’s in-house mortgage advisor or disclose private banking data to view a property.

Overall, this left me with a very negative impression of Romans’ service, and I would urge others to be cautious.

I have recently used, for the first time, Romans Swindon to market and let my flat. Lauren and Mia of Romans have been very proactive and knowlegable and have kept me fully informed throughout on progress. My flat was let quickly and for a realistic rent. The letting process has gone very well and I have been very pleased with the entire Romans experience.

Awful people.
The contract is signing your property to them.
Lazy, no communication, In house surveyors. You may pay the fee, but they work for the purchaser.

Unfortunately I have bad experiences with Romans.
After viewing a property that I loved the guy showing me around said it would be all painted for when we moved in . What a actual lie when we moved in nothing was done at all the place was a total mess.
Everytime I rang Romans it's always a answer phone you leave you name and number to call you back but they never do so I have to travel to go to the estate agents even then they say oh we call you or email you but guess what they never do. They are absolutely useless no great service at all.i was actually told DO NOT rent from Romans but I thought they can't be that bad but I wish I had listened.
So if you want good service please please don't not use Romans. They lie to you so much . They need to be trained properly and treat there customers with respect and keep the tenants up to date on things and not lie to them.

I spoke with Kaitlyn Young regarding an urgent leak that needed to be attended to as soon as possible, although this was not a rented property that Kaitlyn dealt with, she was dedicated, understanding and took the time to help me with the issue at hand. She's truly an asset to the team, thank you again!

We have been letting our property through Romans for the past 5 years and Romans has always found tenants for us very quickly. They always kept us updated with regards to the progress of the viewings and the new tenants. Everyone in branch including Sang, Tim, Charlotte, Lucky, Kim, Salome has been brilliant with communication and getting all sorted intime for my new tenants. I highly recommend Romans to anyone who is looking for an agent to rent their properties.
Thanks
Milindra

bad service, I booked a visit to a property and the agent called me this morning to cancel as they have accepted an offer. surely you should allow the "booked " viewings to view and not take further bookings.... then make the decision when all viewings have completed and all offers on tiger table . VERY BAD service ! I iwll try to avoid using this agency in the future - Location Romand Tilehurst/Reading.

Working with Romans Agent was a breeze! they showed us a great properties and handled paperwork smoothly with Mark and
Lorraine support

Highly recommend

I want to thank Amanda for her excellent services in securing my house in Swindon (Taw Hill branch).
Communication was excellent and she was always efficient throughout the process.