Romans  Recenzje 

Excellent communication throughout. Mark and Lauren made the process as quick and simple as possible. Have been very happy with the service Romans provide over several years.

Romans estate agents are incompetent and do not act professionally or with consideration for either the tenant of the landlord.
Would never use them again

Lisa Fazal has been an excellent support to us, and her willingness to go that extra mile has made a real difference to our experience of Romans Lettings. Lisa has managed to resolve some difficult issues for us when others were unable to, and her communication skills are second to none. Always a pleasure to deal with and all round, a quality service which is hard to find these days.

If I could give zero stars, I would. My tenancy ended on 8th August and by law Romans should have returned my deposit or confirmed deductions by the 18th. Instead they waited until 15 minutes before close of business on 20th August (just before a bank holiday!) to suddenly invent “cleaning charges” and delay my refund.

This isn’t the first time — every time Romans owe me money they play the same dirty game: ignore, delay, then make up excuses at the last minute. They hide behind their “complaints process” to buy themselves more time, but tenants like me are left stressed, out of pocket, and struggling to cover rent and bills.

I paid for professional cleaning and carpets out of my own pocket, and they still had the audacity to try charging me again.

Romans don’t protect customers — they exploit them. If you’re a tenant, think twice before signing with these people.

Very impressive service and pleased with the way things are dealt with utmost professionalism. Thank you Mark for helping to identify the new tenant in a short time and being super supportive.

Mark and Steve at Tilehurst Lettings were great with helping us find a new home. Really attentive and through and can’t thank them enough.

Very happy with our experience dealing with Romans. The agent who met with us, Saffron Willmott, was really useful and professional about giving us all the information we required in order to make the right decision.

Sarah at Romans recently sold our house and the process was very easy start to finish.
Starting with valuation we received a realistic list price and expected sale price in line with the market. Beware of estate agents inflating value to win business!
Multiple viewings then took place within a week and offers started coming in. Sarah and team coached us through the offers and we agreed on one that worked.
There were a couple of hiccups along the way with the buyer but all sorted quickly and easily despite us being many miles away and hard to contact. The trust we had meant that often Sarah would know our response and explain it to the buyer so conversations went more quickly.
The house was completed in three months which is incredibly fast.

Really great team at Romans Lettings Tilehurst branch. Steve and Mark were fantastic in finding us a property to rent. Super friendly and attentive. They went the extra mile and the whole process was easy. Lorraine also ensured the move was smooth.

As a first time landlord I was looking for an agent to market my flat, find suitable tenants and carry out  the required checks and associated documentation (tenancy agreement, deposit protection, rent collection etc).  I visited a few well known letting agents and chose Romans based on my initial experience meeting with Tim in the Reading branch and feedback from my neighbour/landlord who is also with Romans (having previously been with another agent).  To date my experience with Romans has been excellent.  I have had contact (in person, via phone & email) with various members (Tim, Charlotte, Sal to name a few) of the letting team and everyone has been professional, helpful and responsive.  I'm very pleased with the service I'm receiving and wouldn't hesitate to recommend Romans for your letting needs.

When Romans took over the management of the property I was renting Ceri was so professional whilst friendly and showed empathy to any of my queries right up to the end of my Tenancy ( she also showed humour which is very necessary due to the lack of some of my tech skills!🤣)
In my opinion her knowledge and manner is a great asset to Romans.
MH

Really pleased with the service from Romans. Always polite, professional, prepared to go the extra mile and good at communicating

Hi,
Many thanks to Mark, for all the help and ongoing help and correspondence on my new move.

Very professional and friendly.

Also, thank you to Steve, for giving me the keys on the first day,

Kind regards

Mark

The worst service from start to finish
Rented a property for 12 months
Forced to pay full year rent in advance
Tried to renew agreement on a month payment basis but was denied
Vacated property and forced to wait for holding deposit to be repaid
Could never recommend this company

I’ve had over 10 years of rental history in the UK, but the past year and a half has been my worst experience yet — all thanks to Romans and Leaders in Manchester.

In December 2023, I was persuaded to move into a flat in Salford (M5 4UF) after an online viewing that completely misrepresented the property’s condition. From the very first day, the issues began. The flat looked like it had been painted just an hour before I moved in — the paint was still wet, the place smelled strongly of damp and mould, and there was no hot water pressure. The walls were wet and even dripping in places.

I raised multiple complaints, only to be told that a quote was being arranged. When I followed up, I was told the repairs would require the property to be vacated. But suddenly, I was asked to renew my contract and was promised that the issues would be resolved in parallel — which never happened. Only temporary fixes were made, and every time management changed, they refused to take responsibility for previous complaints.

Now that I’ve finally left the property, I’m being harassed to pay for the repairs — the very same issues I had been reporting since day one.

This has been my worst rental experience ever. Romans and Leaders have been unprofessional, unresponsive, and dismissive throughout. I’ve also spoken with other tenants who shared similar experiences.

I would strongly advise against renting from this company. Their customer service is poor, and their handling of tenant issues is unacceptable.

Amy and Saffron have been very helpful in assisting with the contract signing process and arranging utilities prior to moving into our property. Definitely believe this kind of service will continue throughout our move-in process and tenancy.

No complaints so far!

Good experience viewing properties with Emily of Uxbridge branch yesterday. Personable, helpful and informative

Since posting my original review on 2nd August and raising a formal complaint through the proper channels, I’ve received a very swift response from the Lettings Manager, Charlotte. From that point on, she has been consistently following up on all the issues I reported and has kept me updated on the progress every single day.

While my initial experience was extremely disappointing, I do appreciate the effort being made to put things right. Charlotte has shown real professionalism and dedication — she is without doubt one of the company’s most valuable team members.

As all the issues are still being followed up and the outcome is yet to be seen, I believe a 3 star rating is the most appropriate at this stage.
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⚠️ Avoid this company at all costs! This has been the worst rental experience I’ve ever had.

After the viewing, Cameron kept pushing me to start the tenancy as soon as possible. I clearly told them I didn’t need to move in that quickly, but I understood the landlord wanted to start collecting rent. Eventually, I compromised and agreed.

But on the day I moved in, the inventory list still wasn’t ready, the kitchen tap was leaking, the shower hose was broken and also leaking, and the curtains were torn. Worst of all, the flat hadn’t even been cleaned properly — dust and dirt everywhere. Why was I rushed to move in when the place clearly wasn’t ready?

What’s more frustrating is that when they wanted me to sign the contract, they were always reachable. But once the tenancy started and I needed help, it became nearly impossible to get hold of anyone. What kind of service is that?

I’m still disputing the condition of the property with them. If you’re thinking about renting through this company, think twice — and if you can, avoid them altogether.

Sarah from Romans Tilehurst branch is one of the kindest property agents I came across during my arduous search for a new home. Sarah was patient and understanding towards my specific needs and displayed a good balance of professionalism yet personal approach.

We were told that the no deposit option would be returned to us when negotiating the contract only to be told that this was not the case further down the line. When we complained it was not taken seriously or resolved. They lied to us and misled us leading to us paying 3 times what the deposit would have been with no way of ever getting it back.