Isabel was wonderful. She was pleasant, knowledgeable, and most importantly, very patient. I have not had the pleasure of dealing with individuals like her in a long time. Far too many get impatient w... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We had planned our trip of a lifetime to celebrate our 45th Anniversary. However, my health had decided differently. I had heart surgery in April 2024, when things were looking good once again, we b... Zobacz więcej
Reakcja na opinię
On every occasion that I called Arch Solutions Insurance I was greeted by an accommodating and friendly agent. Not only was each rep helpful, but he/she took extra time to furnish me with "how to" in... Zobacz więcej
Reakcja na opinię
I spoke with 2 different people, Kayla and Megan. Kayla was very reassuring, and explained the process. I was also very pleased when Megan answered my additional questions after I started the claims p... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Arch RoamRight
Napisane przez firmę
Arch RoamRight is a provider of global travel insurance, including trip cancellation and emergency medical plans. Arch RoamRight’s domestic and international plans cover leisure and business travelers, vacation and adventure travelers, and students and group travelers.
Arch RoamRight plans are underwritten by Arch Insurance Company, an A+ rated, market-leading specialty insurer. Venture farther and travel smarter with RoamRight.
What is Travel Insurance?
- Reimburses some or all of your travel costs if your trip gets interrupted or cancelled,
- Pays for medical expenses that your primary insurance doesn't cover,
- Reimburses you for lost luggage,
- Helps you with problems you encounter while you travel,
- And much more.
Arch RoamRight Details
Napisane przez firmę
Money-Back Guarantee
At Arch RoamRight, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner.
Arch RoamRight will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan.
All cancellation requests must be submitted in writing. You can email your request to customerservice@roamright.com.
*Not available to residents of New York and Washington.
**Residents of Indiana have up to 30 days from the effective date of coverage.
Dane kontaktowe
Executive Plaza IV, 11350 McCormick Road, Suite 102, 21031, Hunt Valley, Stany Zjednoczone
- 1-800-699-3845
- customerservice@roamright.com
- www.roamright.com
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Professionalism
Professionalism. Courtesy and empathy. Kayla was awesome and provided information.
5 maja 2026
Opinia niezależna
Odpowiedź od Arch RoamRight
Peggy,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Megan was wonderful to work with
Megan was wonderful to work with. She was patient with me,knowledgeable and she was very professional. She is truly an asset to your organization.
5 maja 2026
Opinia niezależna
Odpowiedź od Arch RoamRight
Patricia,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
very friendly and helpful
very friendly and helpful, making sure I had the right address and on the email,
4 maja 2026
Opinia niezależna
Odpowiedź od Arch RoamRight
Mike,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The representative CORY
The representative, Cory, was most helpful. He walked me through the entire claims process and answered all my questions. Very professional and kind.
4 maja 2026
Opinia niezależna
Odpowiedź od Arch RoamRight
Nancy,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Kayla was thorough in assessing my…
Kayla was thorough in assessing my needs and made the process simple
4 maja 2026
Opinia niezależna
Odpowiedź od Arch RoamRight
Glen,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
It is the best app I have been using
It is the best app I have been using
1 maja 2026
Opinia niezależna
Odpowiedź od Arch RoamRight
Hello,
Thank you for reaching out to us. We'd like to understand more about your experience and obtain more information about your review. When you have a moment, please send an email to customerservice@roamright.com so we can review your case in more detail.
Regards,
The Arch RoamRight Team
Charla
Charla, the agent was knowledgeable, pleasant and efficient. Can't ask for more than that!
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Arch RoamRight
Jill,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Kayla was very helpful and efficient.
Your representative was very efficient and polite. It was a great interaction.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Arch RoamRight
Catherine,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Representative was knowledgable and helpful
Representative called back and was knowledgable and helpful
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The process was extremely efficient
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Arch RoamRight
Patrick,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
very bad...
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Arch RoamRight
Hello,
Thank you for reaching out to us. We'd like to understand more about your experience and obtain more information about your review. When you have a moment, please send an email to customerservice@roamright.com so we can review your case in more detail.
Regards,
The Arch RoamRight Team
The person I spoke with was quick and…
The person I spoke with was quick and efficient and gave me a quote that I asked for.
24 kwietnia 2026
Odpowiedź od Arch RoamRight
Mary,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Great customer service
Great customer service. Answered all my questions
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Arch RoamRight
C.,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
This is my rating specifically for Helen's help
This is my rating specifically for Helen, who was helpful, articulate and caring. There is a lot that can be done to improve the interface between the travel agencies and clients who use RoamRight. We didn't know the full price of our trip and insured it only for the deposit we had made. No one from Zicasso, Baccante, or RoamRight told us we would have to update our coverage if the full price was different. Luckily we were able to change our dates for the trip and "slide" our initial payment to RoamRight onto the new coverage. The total amount was shocking to us.
Each person I spoke with at Roam Right explained things differently. Some were nice. Some were less nice. Also, we never got a copy of our coverage until I called and asked for it. Very frustrating.
So 5 stars for Helen. 3 for every other interaction.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Arch RoamRight
Hello,
Thank you for your review. We appreciate your feedback.
Regards,
The Arch RoamRight Team
Good Customer Service
I recently had to make a travel date update with “Arch Roam Right” and Isabel was my representative. She was very helpful made the change so quick and easy .. She is very knowledgeable about what she is working on. I am Glad of her support
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Arch RoamRight
Mala,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Very easy to get a quote
Very easy to get a quote, then turn it into a policy. Staff was very polite and knowledgeable. This is my 2nd time using RoamRight thankfully I have not had to make a claim.
23 kwietnia 2026
Odpowiedź od Arch RoamRight
Cynthia,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Megan was extremely…
Megan was extremely helpful,knowledgeable,and courteous answering all my questions regarding the travel insurance coverage.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Arch RoamRight
Gerald,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Easy
Easy, quick, inexpensive travel insurance tailored to the individual needs of the travelers. An incredibly knowledgeable and helpful salesperson answered the call and I was done in under 10 minutes! This will be my go-to for all future travel.
21 kwietnia 2026
Odpowiedź od Arch RoamRight
Rahul,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Exceptional customer service
Exceptional customer service, knowledgeable -- I felt we were in good hands.
13 kwietnia 2026
Odpowiedź od Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
My agent
My agent, Virginia, was very courteous and helpful and made this experience easy!
20 kwietnia 2026
Odpowiedź od Arch RoamRight
Frank,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.