I bought this beautiful dress for my godson’s wedding this July.I’d actually started looking back in January and had a few RIXO dresses in mind, but I just couldn’t get this one out of my head, so... Zobacz więcej
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Bought the Kimbra top and I’ve been wearing it all summer! All I get is compliments and I absolutely it. Super fast shipping as well which was amazing.
Really beautiful clothing which I love and generally of a very high quality. Customer service though is quite poor. I bought a linen top/vest in the Kings Road store which had a fault and communicatio... Zobacz więcej
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I bought five different dresses, and the quality is outstanding! Their vintage designs and unique prints make my outfits perfect for any occasion. The in-store experience was amazing—the shops are won... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Dane kontaktowe
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, Zjednoczone Królestwo
- customercare@rixo.co.uk
- www.rixo.co.uk
4,3
Doskonała
1 tys. recenzji
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I had a really got experience with Rixo / Edina Dress
I had a really got experience with Rixo. I ordered the Edina dress for summer and it is absolutely beautiful.
Love the quality so much I’m looking at getting my wedding dress from here next year!
19 marca 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Danielle,
Thank you so much for your lovely review! We’re so happy to hear you had such a great experience with us and that you love your new Edina dress, what a perfect choice for summer. It's one our seasonal favourites!
It’s wonderful to hear you were so impressed with the quality, and we’re especially excited that you’re considering RIXO for your wedding dress next year - what an honour!
We hope you absolutely love wearing your Edina dress, and we’d be thrilled to be part of your bridal journey too.
Kindest,
RIXO
What do I love about Rixo
What do I love about Rixo? That I don’t feel out of place in their Kings Road store, even though I’m just an ordinary gal - their assistants are so helpful and lovely. That I can buy a dress that even though it’s pricey (for me at least), it’ll be so versatile that I can wear it to a formal occasion, as well as on holiday. That Rixo has a pre-loved rail, which ticks my belief in sustainability (and an amazing Archive as well, for times when I need something special….but on a budget). Rixo, for me, is simply the best 🧡
15 maja 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Bonita,
Thank you so much for such a thoughtful and lovely review.
We’re so happy to hear you feel comfortable and welcomed in our King’s Road store, that truly means so much to us. Creating a warm, friendly experience for everyone who visits is incredibly important, so it’s wonderful to hear the team made you feel so at ease.
We also love hearing how you wear your RIXO pieces in lots of different ways, from special occasions to holidays. Versatility and longevity are such a big part of what we hope our pieces bring to our customers.
And thank you for recognising our pre-loved rail and Archive too - it’s lovely to hear those elements resonate with your values around sustainability and thoughtful shopping.
Your kind words honestly mean the world to us. Thank you so much for being part of the RIXO community.
Kindest,
RIXO
Lovely clothes
Lovely clothes - always come quickly and packaged well xx
No complaints here!!!
9 maja 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Maya,
Thank you so much for your lovely review! We’re so happy to hear your orders always arrive quickly and beautifully packaged.
Thank you again for your kind words and support.
Kindest,
RIXO
London Carnaby Street Rixo- chef’s…
London Carnaby Street Rixo- chef’s kiss!!!
Hadn’t planned it but ended up with a really personalised shopping experience. The sales assistant really listened to me and simply brought me what she thought would work for me. I’m a size 12 with 32g bust so always assume dresses are going to be tricky.
Everything I tried was perfect, flattering, draped as though it was tailored to me. Has pretty much transformed how I’m wearing clothes and allowing me to be more feminine and playful with my wardrobe.
These are investment pieces that you’re going to wear and wear. Invest in yourself - and a British brand that’s being really creative.
25 kwietnia 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Forrest,
Thank you so much for such an amazing review! We absolutely loved reading this.
We’re so pleased to hear you had such a special experience in our Carnaby Street store, especially when it wasn’t even planned! It’s wonderful to know the team really listened and helped you find pieces that felt flattering, comfortable and truly you.
Hearing that the dresses made you feel more feminine, playful and confident in how you dress honestly means the world to us. That’s exactly the feeling we hope our pieces bring.
We also really appreciate your kind words about supporting a British brand and recognising the creativity behind our collections, thank you.
We hope you continue to enjoy styling your RIXO wardrobe for many years to come!
Kindest,
RIXO
Odpowiedź od RIXO
Dear Kate,
Thank you so much for taking the time to leave us a review! It's greatly appreciated.
We hope you love wearing your new Diona blouse.
Kindest,
RIXO
Stunning bridal collection
I chose the Sandrine Poppy Jacquard dress from Rixo for my wedding day and couldn’t be happier. The bridal collection feels both current and timeless and I can’t wait to wear it when I tie the knot this summer!
20 marca 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Georgina,
Thank you so much for your lovely review! We’re absolutely delighted you chose the Sandrine Poppy Jacquard dress for your wedding day, what a special choice.
It’s wonderful to hear you love our bridal collection and that the dress feels both current and timeless to you. We’re so excited for you to wear it when you tie the knot this summer, and we hope you feel incredible on your big day.
Wishing you the most magical wedding celebrations!
Kindest,
RIXO
The dress I ordered arrived quickly in…
The dress I ordered arrived quickly in lovely packaging. Love the print and it fits perfectly!
28 kwietnia 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Alexandra,
Thank you so much for your lovely review! We’re so pleased to hear your dress arrived quickly and that you loved the packaging too.
We really appreciate you taking the time to share your experience and hope you love wearing your new dress.
Kindest,
RIXO
Absolutely love Rixo
Absolutely love Rixo. The clothes are unique and beautiful. The fit is perfect every time. The perfect place to go to buy a dress for an occasion or just for day to day.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Emma,
Thank you so much for your lovely review! We’re absolutely delighted to hear how much you love RIXO.
It’s wonderful to know you love the unique designs and that the fit works so well for you every time. We love that you see RIXO as your go-to for both special occasions and everyday dressing, that’s exactly what we hope our pieces can be.
Thank you again for your kind words and support, it really means so much to us!
Kindest,
RIXO
Stunning designs, not made for petite people
Designs are beautiful and the quality of the garments is great. The only downside is that they’re definitely designed for tall/taller people than me, so it’s harder to envision how an item will look after tailoring. The items feel so unique though that they’re worth getting tailored to fit perfectly!
8 maja 2026
Opinia niezależna
Odpowiedź od RIXO
Thank you so much for your lovely review! We’re so pleased to hear you love the designs and quality of the pieces.
We really appreciate your feedback on the fit too. We know tailoring can sometimes be part of getting that perfect fit, especially for our more petite customers, so it’s lovely to hear you still found the styles special and unique enough to make it worthwhile.
Thank you again for taking the time to share your experience, we really do value the feedback and hope you continue to enjoy wearing your RIXO pieces!
Kindest,
RIXO
Rixo for Real Women
My sister in law introduced me to the brand a few years ago. Like me, she is petite but has a fuller bust and I had a wedding coming up. The cut of the dresses are perfect, and I know I’m a size 10 or 12 based on the style of the dress. The prints are just timeless and the way the fabric feels and moves when you wear their clothes makes you feel a million dollars. I’ve a wedding in Ibiza this and I already have my Rixo ready to go. The good thing is they can be dressed up or down so I know I’ll get my moneys worth. I’ve also had some of their t shirts too which again are great styles cut and fabrics. On the rare occasion I’ve had to return an item, it’s been simple, straightforward with no problems.
I love brands where I know my size, the quality and that I’ll enjoy wearing the item again and again. My daughter, 9 has already chosen which pieces she wants to borrow when she grows up ! 🥰 x
15 maja 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Kate,
Thank you so much for such a thoughtful and lovely review, this was such a joy to read!
We’re so happy to hear that you’ve found styles that make you feel confident, comfortable and amazing to wear. Knowing our pieces work so well for you, from the fit and prints to the movement of the fabric, really means the world to us.
It sounds like your Ibiza wedding wardrobe is already sorted and we love that you feel you can dress your RIXO pieces up or down and wear them again and again. That’s exactly what we hope for when designing our collections!
Thank you again for taking the time to share this and for being such a wonderful part of the RIXO community.
Kindest,
RIXO
More Petite dresses please
Beautiful dresses but many don’t fit me properly as a petite woman. Even in the petite range they are often too low cut to be worn without my bra on display. Please increase the petite range and raise the neckline slightly! Wish I could wear them all!
8 maja 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Sarah,
Thank you so much for taking the time to share this feedback. We’re so pleased to hear you love the dresses, although we’re sorry to hear the fit hasn’t worked quite as well as you’d hoped.
We really appreciate your comments around the petite range, especially regarding proportions and necklines. Feedback like this is incredibly valuable to our design team as we continue to develop and expand our sizing and fit options so we'll be sure to pass this on internally!
We absolutely love hearing that you’d wear them all if you could!
Kindest,
RIXO
Fab service and beautiful dress
15 maja 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Scott,
Thank you for your review. We really appreciate you taking the time to share your experience and hope you love wearing your new piece!
Kindest,
RIXO
Beautiful dress and a really easy…
Beautiful dress and a really easy shopping purchase
8 kwietnia 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Felicity,
Thank you so much for your lovely review! We’re so pleased to hear you love the dress and that your shopping experience felt easy and seamless from start to finish.
Kindest,
RIXO
I ordered a dress that I had been…
I ordered a dress that I had been planning to buy for a long time and finally decided to purchase. Today I received a message that my order had been cancelled. I would like to ask how this can be considered fair and responsible treatment of a customer.
This is very poor service and unprofessional behavior. Under such conditions, it is impossible for a company to present itself as a trustworthy and high-quality brand when it treats its customers this way.
Please take orders and customers’ time and trust more seriously.
Thank you.
19 maja 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Salome,
Thank you for taking the time to share your feedback. We’re truly sorry for the disappointment caused, especially as we understand you had been looking forward to receiving this dress.
While we completely appreciate your frustration, we do stand by the security checks we have in place to help protect both our customers and our business from potentially fraudulent transactions. In this case, the order was automatically flagged during our verification process and unfortunately could not be approved.
We understand this is disappointing and appreciate your patience and understanding. Customer trust is extremely important to us, and these measures are never taken lightly.
Kindest,
RIXO
Overpriced & overhyped
After visiting the Kings Rd store, where the customer service was very poor, I ordered a £500 dress on line. My first complaint is that’s outrageous to have to pay postage of an additional £4.95. All of their dresses are in excess of £150 and at this prices p&p should be included. I subsequently returned the dress - I now realise that their dresses are poorly made, poor quality fabrics and vastly over priced. They are living on their marketing hype.
30 kwietnia 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Jill,
Thank you for taking the time to share your review.
We’re so sorry to hear that your experience, both in-store and online, did not meet your expectations.
We understand your frustration regarding the delivery charge and appreciate your comments. We also regret that you were disappointed with the quality and fit of the dress received. We take great pride in our designs and craftsmanship, so we’re sorry to hear the piece did not feel reflective of the standards we aim to provide.
All customer feedback is valuable to us and will be shared internally with the relevant teams as we continuously work to improve both our products and customer experience.
We truly hope this does not deter you from shopping with us again and hope we can welcome you back soon.
Kindest,
RIXO
Buyer Beware- particularly international customers
I have been a loyal RIXO customer for years and own many of their dresses. Unfortunately, my most recent experience has ended that relationship entirely.
I ordered two Annina dresses in EU size 38. I am a size 38, which by standard international sizing corresponds to a UK 12 and a Medium. RIXO maps EU 38 to a UK 10 and Small. This is not standard, and it is not clearly flagged at the point of purchase on their website, which displays EU sizes only with no UK equivalent shown.
When I raised this, customer service was unhelpful and inflexible. The 14-day return window is wholly unreasonable for international customers. By the time an order arrives, is tried on, and a problem is identified, that window passes quickly. I was ultimately told nothing could be done.
My advice: if you love RIXO, order through Net-a-Porter or Zalando. Their return policies are significantly more customer-friendly and you will not find yourself €755 out of pocket with no recourse.
The experience is consistent with a pattern visible across other Trustpilot reviews here: poor customer service and rigid administration.
A shame. The product is beautiful. The experience is not.
13 maja 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Rachel,
Thank you for taking the time to leave us a review.
We’re truly sorry to hear of your disappointment and sorry that this experience has left you feeling let down. We genuinely appreciate the time taken to share this feedback.
As explained in our correspondence, our sizing conversion of an EU 38 to a UK 10/S is the standard sizing structure used across RIXO and this has not changed. This information is available within our online size guide and product descriptions to help customers select their preferred fit before purchasing. Based on your previous purchases with us, you had also previously purchased an EU 40/UK 12/M.
We completely understand your frustration regarding the sizing not being suitable on this occasion. Our 14-day return window begins from the date an order is delivered, allowing customers time to receive and try on their pieces before deciding whether the fit and style are right for them. Unfortunately, as your return request was raised outside of this timeframe and also outside of the 28-day timeframe you referenced in your email regarding other retailers; we were unable to accept the dresses back in line with our returns policy.
While we completely understand your disappointment with this outcome, we always aim to apply our policies fairly and consistently to all of our customers.
We’re truly very sorry we could not offer the resolution you were hoping for by adhering to our stated returns policy and return timeframe. However, we are genuinely sorry for any disappointment or frustration this situation has caused you.
We truly appreciate you taking the time to share your feedback and are very sorry that this experience has impacted your perception of RIXO.
Kindest,
RIXO
Although I sent the dress back
Although I sent the dress back, the quality was beautiful and service was excellent.
24 kwietnia 2026
Odpowiedź od RIXO
Dear Sue,
Thank you so much for taking the time to leave a review.
While we’re sorry the dress wasn’t quite right for you in the end, we’re delighted to hear you were pleased with both the quality and the service you received. Your kind words truly mean a lot to us!
We can't wait to welcome you back again in the future.
Kindest,
RIXO
Beautiful clothing and excellent…
Beautiful clothing and excellent shopping experience from beginning to end.
24 kwietnia 2026
Odpowiedź od RIXO
Dear Denise,
Thank you so much for your lovely review! We’re so pleased to hear you enjoyed both the clothing and your shopping experience from beginning to end. It’s wonderful to know everything felt seamless, and we really appreciate you taking the time to share your feedback.
We hope you love wearing your new Bexley dress.
Kindest,
RIXO
Fab bridal studio experience
Went to the Bridal Studio on King's Street in London and had such a wonderful experience trying on dresses. We were assisted by Lara who was super lovely and had great knowledge of the dresses, especially if I had to try on a dress a size too big or small (due to available sample size) and she would adjust the dress to tell me how the length or fit would look for my correct size. There was no apparent limit on the amount of dresses I could try and I found Lara's suggestions really helpful to try a range of things. Excellent customer service, I had a really positive experience 😊
1 maja 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Anna,
Thank you so much for such a lovely review! We’re so happy to hear you had such a great experience at our Bridal suite in our King’s Road store.
It’s especially nice to hear how well Lara looked after you, she’ll be so pleased to know she made such a difference. Helping you picture the fit and feel, even with different sample sizes, is exactly what we hope for!
It sounds like such a fun and special appointment, and we’re really glad you got to try a range of styles and enjoy the whole experience.
Congratulations on your upcoming wedding!!
Kindest,
RIXO
Odpowiedź od RIXO
Dear Nazaret,
Thank you so much for your lovely review. We’re absolutely delighted to hear you love your new Kendall dress! We hope you enjoy wearing it this summer season!
Kindest,
RIXO
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