I bought this beautiful dress for my godson’s wedding this July.I’d actually started looking back in January and had a few RIXO dresses in mind, but I just couldn’t get this one out of my head, so... Zobacz więcej
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Really beautiful clothing which I love and generally of a very high quality. Customer service though is quite poor. I bought a linen top/vest in the Kings Road store which had a fault and communicatio... Zobacz więcej
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I bought five different dresses, and the quality is outstanding! Their vintage designs and unique prints make my outfits perfect for any occasion. The in-store experience was amazing—the shops are won... Zobacz więcej
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Dress was beautiful but sadly didn’t suit me so had to return, but have my eye on a couple more to add to my collection. Great customer service as always.
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Informacje dotyczące firmy
Napisane przez firmę
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Dane kontaktowe
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, Zjednoczone Królestwo
- customercare@rixo.co.uk
- www.rixo.co.uk
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I'm so disappointed with this dress
I'm so disappointed with this dress. I'm not happy at all with the quality of the dress for the price I paid. It feels like it would easily rip and is see through. For paying over £300 I expected much more. It also came with a stain on the collar and very wrinkled. And the parcel had been left lying outside my house on the steps - again for the price I paid I don't think this is acceptable. Really disappointed as I bought this to wear for the day two of my wedding but I won't now due to the material.
25 lipca 2026
Odpowiedź od RIXO
Dear Aisling,
Thank you so much for taking the time to share your feedback, and we're so sorry to hear how disappointed you were with your recent order of the Candice.
We completely understand how upsetting this must have been, especially as you had chosen the dress for such a special occasion. We're so sorry to hear it didn't meet your expectations, and that it arrived with a stain, creased, and not in the condition you would have expected.
This certainly isn't the experience we want for our customers, and we'll be sure to share your feedback internally with the relevant teams as we continue to review both our products and customer experience.
We're truly so sorry we let you down on this occasion, and we hope this experience won't deter you from shopping with us again in the future.
Kindest,
RIXO
Cute T-Shirt
Love this T-Shirt! Arrived nicely packaged and fits well, hangs nicely and is versatile to wear tucked in too. Very cute.
3 lipca 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Minal,
Thank you so much for your lovely review!
We're delighted to hear you're loving your new T-shirt! It's wonderful to know it arrived beautifully packaged, fits well, and is such a versatile piece to style.
We hope you enjoy wearing it for many occasions, and thank you again for taking the time to share your experience.
Kindest,
RIXO
Really beautiful clothing but customer service is lacking
Really beautiful clothing which I love and generally of a very high quality. Customer service though is quite poor. I bought a linen top/vest in the Kings Road store which had a fault and communication via email/phone call was none existent I had to go into store to speak to someone in person. In store they were quick to exchange the item but then when I got it home I realised this item also had a fault.
4 lipca 2026
Opinia niezależna
Odpowiedź od RIXO
Thank you for taking the time to share your feedback, and we're so sorry to hear about your experience.
We're so pleased to hear how much you love our clothing, but we're very sorry that we let you down with the service you received on this occasion. We completely understand how frustrating it must have been to experience difficulties getting in touch, and then to find that the replacement item also had a fault.
We'll be sure to share your feedback internally with the relevant teams, as comments like yours are incredibly valuable in helping us improve both our products and our customer experience.
We're truly sorry for the disappointment and inconvenience caused, and we hope this experience won't deter you from shopping with us again in the future.
Kindest,
RIXO
Only one word…wow!
I bought five different dresses, and the quality is outstanding! Their vintage designs and unique prints make my outfits perfect for any occasion. The in-store experience was amazing—the shops are wonderful, and the visual merchandising is something worth seeing at least once!
25 lipca 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Paolina,
Thank you so much for your amazing review! What a lovely compliment! We're thrilled to hear you love the quality of your dresses, as well as our vintage-inspired designs and unique prints.
It's also wonderful to know you enjoyed your in-store experience. Our teams put so much care into creating beautiful spaces, so it's lovely to hear the visual merchandising made such an impression.
Thank you again for your kind words. We hope you enjoy wearing your RIXO dresses for many special occasions to come!
Kindest,
RIXO
I bought this beautiful dress for my…
I bought this beautiful dress for my godson’s wedding this July.I’d actually started looking back in January and had a few RIXO dresses in mind, but I just couldn’t get this one out of my head, so I finally took the plunge and bought it the Marni blue Backless satin dress .
I’m not the smallest, so I was really hoping the size 14 would fit. When it arrived, I was over the moon with how flattering it was. I felt like a million dollars on the day and received so many compliments.
Thank you, RIXO ! You always have something perfect for me every occasion when I need .❤️
11 lipca 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Clare,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that the Marni dress was the one for your godson's wedding. It sounds like it was worth the wait, and we're so pleased it made you feel like a million dollars.
Knowing you felt confident, comfortable, and received so many compliments on the day is exactly what we hope for every RIXO customer.
Thank you for your continued support and for choosing RIXO for such a special occasion. We hope you enjoy wearing your RIXO pieces for many more celebrations to come!
Kindest,
RIXO
Really quick delivery and packaging was…
Really quick delivery and packaging was nicely done. First order from Rixo and I was so impressed with how soft the material is, will definitely be a repeat customwr
9 lipca 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Kathryn,
Thank you so much for your review.
We're delighted to hear your first RIXO experience was such a positive one. It's wonderful to know your order arrived quickly, beautifully packaged, and that you were impressed by the softness and quality of the fabric.
Thank you for taking the time to share your experience with us. We can't wait to welcome you back for your next RIXO purchase!
Kindest,
RIXO
Dress was beautiful but sadly didn’t…
Dress was beautiful but sadly didn’t suit me so had to return, but have my eye on a couple more to add to my collection. Great customer service as always.
13 lipca 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Gilly,
Thank you so much for your lovely review!
We're sorry to hear this particular dress wasn't quite the right one for you, but we're so pleased to hear you had a great experience with our customer service.
It's lovely to know you've already got your eye on a couple more styles to add to your collection, and we hope one of them is the perfect fit!
Thank you again for taking the time to share your experience. We can't wait to welcome you back soon.
Kindest,
RIXO
Rixo for everyone…
I first met Henrietta and Orlagh back in 2017 at the BFC when they won DHL’s Fashion Export Award. I actually created the award programme and spent months reading thousands of entries. Even then, RIXO stood out as a brand with huge global potential.
If I’m honest, I never imagined it would be a brand for me. Two pregnancies and one lockdown later, I’d convinced myself RIXO wasn’t made for women with boobs, hips and curves.
Fast forward to 2026, and I bought my very first RIXO dress at Bicester Village… and I was completely bowled over.
From the glamorous changing rooms (proof that attention to detail doesn’t stop, even at the outlet) to the inclusive sizing, I couldn’t believe how good I felt. Can designer fashion really be for everyone? Apparently, yes.
I found a beautiful dress that celebrated my figure instead of making me feel I had to hide it. I wore it to BST Hyde Park and was stopped so many times with compliments.
The very next day I headed to the King’s Road flagship store. Ladies, you’ve done good. The store is an experience in itself. That gorgeous sunken bar had me wanting to sit down and celebrate. It genuinely feels like Harry Styles or a supermodel could stroll in at any moment.
Long story short: stunning prints, beautiful craftsmanship, and sale prices that make stepping into the #RIXOHuman world feel genuinely accessible.
I’ve since ordered two more dresses ready for my 50th birthday holiday, and for the first time in a long time, I’m excited to get dressed.
I’m incredibly proud to have spotted RIXO’s potential all those years ago—but even happier to have finally discovered it’s a brand for me too.
#FeltProud ❤️
5 czerwca 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Kp,
Wow – thank you so much for such a thoughtful and heartfelt review. It was such a joy to read.
What a lovely full-circle moment, from meeting Henrietta and Orlagh back in 2017 to finally finding your first RIXO dress all these years later. We're so touched that you've shared that journey with us.
It means so much to hear that you felt celebrated in your RIXO dress. Creating pieces that make women feel confident, comfortable and excited to get dressed is at the heart of everything we do, so knowing that's exactly how you felt is incredibly special.
We're also so pleased you enjoyed both our Bicester Village and King's Road stores. Hearing that the experience, as well as the dresses themselves, made such an impression really means the world to us.
Congratulations on your upcoming 50th birthday! We hope your holiday is full of wonderful memories, and that your new RIXO dresses make you feel every bit as amazing as you deserve.
Thank you again for taking the time to share your story and for being part of the RIXO community. We hope you enjoy your new pieces for many years to come.
Kindest,
RIXO
The Ritz London here I come!
The Ritz London here I come!
I bought my stunning dress for my friend’s 70th Birthday party lunch at The Ritz London.It arrived swiftly , was packaged beautifully and I love it.
I received many compliments from hotel staff , a taxi driver and the Ritz staff too.Thank you Rixo .
16 lipca 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Susan,
Thank you so much for your wonderful review!
We're absolutely delighted to hear you chose RIXO for such a special occasion. It sounds like your lunch at The Ritz was a memorable one, and we're so pleased your dress arrived quickly, was beautifully packaged, and that you loved it.
Receiving compliments from the hotel staff, your taxi driver, and The Ritz team is just the icing on the cake! We hope you felt as amazing as you looked.
Thank you again for taking the time to share your experience. We hope you enjoy wearing your RIXO dress for many more special occasions to come.
Kindest,
RIXO
Gorgeous clothes for occasions and day…
Gorgeous clothes for occasions and day to day wear. Thank you!
1 maja 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Jane,
Thank you so much for your review. We're delighted to hear you love our pieces for both special occasions and everyday wear. That's exactly what we hope our collections can offer!
Thank you for taking the time to share your kind words. We hope you continue to enjoy wearing your RIXO pieces.
Kindest,
RIXO
Having visited the carnaby store…
Having visited the carnaby store looking for a certain dress, I was disappointed not to leave with it but delighted to have it shipped to my home address from the kings Road store - thank you!!
9 czerwca 2026
Opinia niezależna
Odpowiedź od RIXO
Thank you so much for taking the time to leave us your lovely review!
We're so pleased to hear that although the dress wasn't available in our Carnaby store, the team were able to arrange for it to be sent to your home from our King's Road store. We're delighted we could help you get the dress you were looking for, and we hope you absolutely love wearing it!
Thank you again for taking the time to share your experience, and we hope to welcome you back to RIXO again soon.
Kindest,
RIXO
Really disappointed
I rarely leave negative reviews, but I feel compelled to share my experience.
I purchased a skirt from Rixo at a premium price, expecting the quality to match the brand’s reputation. After wearing it only twice, the fabric had literally worn through in two places, leaving two holes in the skirt. This is clearly not what anyone would expect from such an expensive garment.
I went to the store hoping they would help resolve the issue, but instead I was simply told there was nothing they could do and that it was all my fault.
My family owns retail stores in Italy, and I know that when a customer comes in with a genuine fault, you do everything possible to make it right, whether that’s replacing the item, repairing it, or at the very least offering a refund. You certainly don’t send the customer away empty-handed.
What disappointed me even more than the poor quality of the skirt was the complete lack of customer service. For a brand that positions itself as premium, I expected both better quality and better after-sales support.
Sadly, this experience has completely changed my perception of Rixo, and I will think twice before purchasing from the brand again.
20 listopada 2025
Opinia niezależna
Odpowiedź od RIXO
Dear Yasmina,
Thank you for taking the time to share your feedback, and we're so sorry to hear how disappointed you were with both the skirt and your experience in store.
We completely understand how upsetting it must have been for a garment you had only worn twice to become damaged, especially given the investment you made. We also appreciate that you were hoping for more support when you visited the store, so we're sorry to hear you left feeling let down.
Without being able to inspect the garment ourselves, it's difficult for us to comment on the cause of the damage. However, we're equally sorry that you felt your concerns weren't fully addressed, as we always want our customers to feel listened to and supported.
We genuinely value feedback like yours, and we'll be sharing your comments internally with the relevant teams. While we can't change your experience, it's important for us to understand where we've fallen short so we can continue to improve.
Thank you again for taking the time to bring this to our attention.
We're truly sorry we fell short of your expectations on this occasion, and we sincerely hope this experience won't deter you from shopping with us again in the future.
Kindest,
RIXO
Gorgeous skirt
I found Rixo to have beautifully made original clothing that is true to size.
A collection I am planning on increasing.
24 czerwca 2026
Odpowiedź od RIXO
Dear Shaw,
Thank you so much for taking the time to leave us a review.
We're delighted to hear you love the quality and originality of our pieces, and that you found the sizing to be true to size. It's wonderful to know you're already planning to grow your RIXO collection!!!
Thank you again for taking the time to share your experience. We hope you continue to enjoy your beautiful new skirt and any future additions to your wardrobe.
Kindest,
RIXO
Be aware of difficult returns
Dress was not at all as shown and the returns process was over complicated and expensive. They state returns are via the post office and you pay £4 for them to process. But actually the post office don’t accept the return you have to take it to a Royal Mail distribution centre. The only one near me is 3 miles outside town in an industrial estate- impossible to access via public transport. Really wish I hadn’t ordered it, especially as the item was not at all as described, it feels unfair to have to pay to return. I have sent them a message including photos of the item clearly not as described. I wouldn’t order from them again even though their website and photos look lovely, it just doesn’t match in real life!
3 lipca 2026
Opinia niezależna
Odpowiedź od RIXO
Thank you for taking the time to share your feedback, and we're so sorry to hear you were disappointed with both the dress and your returns experience.
Please be rest assured that all of our returns can be dropped off at your local Post Office. This is the standard returns process, so there's no need to take your parcel to a Royal Mail distribution centre. Simply take it to your nearest Post Office and they'll process the return for you via our paperless QR code.
We're sorry the item wasn't what you were expecting from the images online, and we're also sorry to hear you found the returns process difficult.
We really value feedback like yours, and we'll be sure to share your comments internally with the relevant teams as we continue to review and improve both our products and customer experience.
We're sorry we fell short of your expectations on this occasion, but we truly appreciate you taking the time to let us know about your experience.
Kindest,
RIXO
Thank you, Rixo!
I love Rixo - I love the ethos of the brand & I love the inclusive sizing. I have several dresses & feel great whenever I wear one.
On this occasion, I had a small fault - which I know to be very unusual - with a recent purchase & Poppy from the Customer Support team could not have been more helpful. So easy to resolve.
Thank you, Team Rixo!!
29 czerwca 2026
Opinia niezależna
Odpowiedź od RIXO
Thank you so much for your lovely review!
We're so happy to hear how much you love RIXO, from our ethos and inclusive sizing to how our dresses make you feel when you wear them. That really means the world to us.
We're also delighted to hear that Poppy was able to help resolve the issue with your recent purchase quickly and easily. While we're sorry there was a fault, it's wonderful to know she made the process as smooth as possible for you.
Thank you again for your kind words and for your continued support. We hope you enjoy wearing your RIXO collection for many years to come!
Kindest,
RIXO
Love Rixo
Love Rixo. Their dresses are beautiful. Gorgeous material and quality and fantastic customer service plus 24hr delivery. Look forward to shopping again.
2 lipca 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Jane,
Thank you so much for taking the time to leave us a review.
We're delighted to hear how much you love RIXO. It's wonderful to know you were pleased with the quality of your dress, our customer service, and the speedy delivery too.
Thank you for taking the time to share your experience. We can't wait to welcome you back for your next RIXO purchase!
Kindest,
RIXO
Dire or rather NO customer service
I like their clothes and have bought many dresses over the years.
Complete fail with one I bought for an event as very see through. Ordered 2 more on next day delivery as the event is this weekend. No delivery time from Royal mail, not even showing as out for delivery. No answer from Rixo customer service on the phone or by email.
I did reach out by instagram message and got the super helpful reply - contact customer service :-( - clearly someone whop doesn't believe in going the extra mile.
So much for an owner led brand caring for their customers.
3 lipca 2026
Opinia niezależna
Odpowiedź od RIXO
Dear Karen,
Thank you for taking the time to share your feedback, and we're so sorry to hear how frustrating this experience felt.
Having looked into this for you, we can't see any contact attempts via either email or telephone. We did, however, try to reach you by phone twice, but unfortunately both calls went through to voicemail.
We can also see that your order was placed yesterday using our Next Day Delivery service and was successfully delivered today, as promised, by Royal Mail earlier this afternoon.
We're sorry for any confusion surrounding the delivery tracking and for the worry this caused, especially with your event so close. We completely understand how stressful that must have felt.
Thank you again for your feedback, and we hope you enjoy your new Clarice dress.
Kindest,
RIXO
My experience at the Marylebone store…
My experience at the Marylebone store was impeccable. From the moment I set foot in it, the staff greeted me and helped me select dresses that I wanted to try on. Also, they shared their professional opinion on whether the dress suited my body type and how to style it. Overall, I give my experience a 9/10
24 czerwca 2026
Odpowiedź od RIXO
Dear Valeria,
Thank you so much for your lovely review! We're delighted to hear you had such a wonderful experience in our Marylebone store.
It's so lovely to know the team made you feel welcome from the moment you arrived and helped you find styles that suited you. We're especially pleased that their advice and styling recommendations made your shopping experience even more enjoyable.
Thank you for taking the time to share your feedback and for your fantastic rating. We can't to welcome you back soon!
Kindest,
RIXO
Timely delivery
Timely delivery, beautifully and carefully packaged items. Really pleased with what I bought.
24 czerwca 2026
Odpowiedź od RIXO
Dear Jane,
Thank you so much for your lovely review! We're delighted to hear your order arrived promptly and that you were pleased with the packaging as well as your purchases.
We hope you love wearing your new pieces this summer season!
Kindest,
RIXO
I bought the Camellia floral dress
I bought the Camellia floral dress in pink. Beautiful dress, flowing light silk material. The 16 I chose was a little bit big, which is my fault as the idea the dresses are on the small side.
The delivery was amazing, I ordered in the morning and it was delivered the next day. Really pleased with my purchase. I would definitely buy again, but I would go into a shop and try on the various styles.
24 czerwca 2026
Odpowiedź od RIXO
Dear Lynne,
Thank you so much for your lovely review! We're so pleased to hear you love your Camellia Floral dress, it's such a beautiful style, and we're delighted you're happy with the flowing silk and the overall look.
It's also wonderful to hear your order arrived so quickly. We know how exciting it is to receive a new purchase, so we're glad the delivery lived up to expectations.
Thank you as well for sharing your thoughts on sizing. We completely understand that different styles can fit slightly differently, and visiting one of our stores to try on a few styles is a great way to find your perfect fit.
We really appreciate you taking the time to share your experience and are so happy to hear you'd shop with us again.
Kindest,
RIXO
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