Rideoncars Recenzje 

88
Wynik TrustScore: 2.5 na 5

2,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Purchased a bright pink audi which is fantastic. Excellent quality +++++The realistic head lights and brake lights are impressive. There's an engine rev sound, music and even Audi badges. RECOMMEND HI... Zobacz więcej

Oceniono na 1 z 5

Can anyone be so kind to send me the email address for this crowd, their online form doesn't work and i've left called multiple times leaving 3 voicemails. I've placed an order on Friday and need to... Zobacz więcej

Oceniono na 1 z 5

This company is a joke, we bought a car for my sons Christmas present 18 months ago, within 6 months parts snapped off all over the place, we contacted them for help and they told us it was the fault... Zobacz więcej

Oceniono na 2 z 5

When car arrived it failed to go despite a fully charged battery. After 48 hours of hassle with both Jesse and Olga and promises that a technician would be in touch nothing happened.Jesse then agreed... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

2,6

Słaba

Wynik TrustScore: 2.5 na 5

88 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,6

Wszystkie recenzje

(88)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
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Oceniono na 1 z 5

Faulty item delivered- Zero Star rating

Faulty item delivered, the ride on car would not charge, very poor quality of items used. No refund or replacement issued. Exceptionally poor customer service. Have been left out of pocket. They take your money immediately and then refuse to reply to any emails. Phone numbers dont work.

16 września 2020
Opinia niezależna
Logo Rideoncars

Odpowiedź od Rideoncars

I'm really sorry to hear you're having trouble charging your item. Please contact us via e-mail - our office is closed due to the pandemic but we are available via e-mail 9-5 Mon-Fri (excluding bank holidays).

Oceniono na 1 z 5

**AVOID!!!!!!! AT ALL COSTS!!!!!!******

Would give zero stars if possible.
Worst company i have come across online.

No customer service at all.
Rubbish quality items.
No refund or replacement given for broken down car.

Avoid at all costs.

10 września 2020
Opinia niezależna
Logo Rideoncars

Odpowiedź od Rideoncars

I'm sorry to hear you've had trouble - please contact us via e-mail so that we can help you. We are available 9-5, Mon-Fri (excluding bank holidays) and aim to respond to all e-mails within one working day of receipt.

Oceniono na 1 z 5

Missing parts

We ordered a ride on tractor and trailer for my sons birthday and upon building the item we noticed that it did not have a seat. Although they were quick to respond to my initial email stating they have ordered the new parts after 2 weeks they have still not arrived. When asking for the tracking number or an indication of delivery or any delay I was just told it had been ordered. I have not been able to give my son his main birthday present as he could not use without seat. Hoping that this will arrive soon as not impressed.

26 sierpnia 2020
Opinia niezależna
Oceniono na 1 z 5

Would give zero stars

Would give zero stars, car stopped working after about ten uses, after trying to contact them on numerous occasion I have had no reply, wish I had checked revi we before purchasing, avoid at all cost.

15 sierpnia 2020
Opinia niezależna
Logo Rideoncars

Odpowiedź od Rideoncars

I am sorry to hear you've had trouble contacting us. As advised on our voicemail, our telephone lines are currently closed due to the ongoing pandemic but we are available via e-mail Mon-Fri, 9-5. Please get in touch with us via e-mail so that we're able to help you.

Oceniono na 1 z 5

Would give 0 stars if I could

Would give 0 stars if I could. Worst place to buy an electric car from. I wish had read the reviews before going ahead and purchasing one for my son for Christmas 2019.
Already it has stopped charging and o my been used maximum of 15 times. Avoid at all costs could probably make a better one myself. Awful

2 sierpnia 2020
Opinia niezależna
Logo Rideoncars

Odpowiedź od Rideoncars

I'm really sorry to hear you've had trouble with your item. We'd be glad to help but please contact us via e-mail, as our telephone lines are currently closed due to the ongoing pandemic. We are available 9-5, Mon-Fri (excluding bank holidays) and aim to respond to all e-mails within one working day of receipt. Please contact us and let us help you.

Oceniono na 1 z 5

A misleading deceitful joke of a company

Rideoncars.ie deserve no stars.We bought a "double seater" lambourghini from them.The car arrived with two TINY seats and the steering wheel in the middle. It will not fit two small children and wasnt built to ever have 2 kids sit in together..Very misleading! When i immediately contacted them regarding returning the purchase i was given a UK address and was told to get it back to them myself.Despite appearing to be an Irish company, it's bizarre and suspicious that you are given a UK address for returns.The courier to return the car would cost more than the car itself.A deceitful amateur excuse for a business.A bunch of chancers behind it no doubt.Dont touch them with a bargepole.

16 lipca 2020
Opinia niezależna
Logo Rideoncars

Odpowiedź od Rideoncars

I'm really sorry to hear this item was not suitable for you. The item you ordered has two seats, but to ensure that customers can check whether the size is right for them we also include full seat dimensions as well as the dimensions of the item itself. You are absolutely entitled to a refund if the item isn't right for you, but we can't cover the return cost as the seat dimensions are provided on the product page.

Oceniono na 1 z 5

I would give No Stars - avoid at all cost

I would give No Stars. Ordered item and it was faulty- like previous reviewers the steering wheel doesn’t work faulty. I asked for a full refund immediately but this was refused as they/Sara said they don’t give refunds unless they have attempted to resolve the fault. I sent numerous photographs and they had only one response which is ‘fix the steering wheel to the car’ - this doesn’t fix the fault which is there is NO Wiring between the car and steering wheel hence the car doesn’t power up to run left/right/forward or backwards. After 14- days they stop answering your email. They charged my debit card 4 times without my permission and refunded 3 of those. Please please avoid this company as they operate like scammers - take your money & run off with it

5 maja 2020
Opinia niezależna
Logo Rideoncars

Odpowiedź od Rideoncars

I'm really sorry to hear you've had this experience. If your item was faulty you should certainly have been offered the option of a pre-paid return and refund. In some cases, however, customers simply need more assistance with assembling the item - for this, we provide full video instructions online as well as personal support via e-mail. It sounds as though the staff member who responded to you was simply trying to provide this support, which has led to this misunderstanding.

Oceniono na 1 z 5

Avoid

Order came quick but straight away major problems. The steering didn't work, the instructions were dated, all stickers had to be pulled off and reapplied as none were out on with care.

They sent out spare parts, they were second hand covered in rust and dust, clearly been on a shelf over a year. Asked them to send new ones out they said they could just refund 10% or fit the crap parts then they will send new ones. Wish I got a full refund from the start.

And now the cheap remote isnt working either ha

Go somewhere else.

5 maja 2020
Opinia niezależna
Logo Rideoncars

Odpowiedź od Rideoncars

I'm sorry to hear the spare parts you received were not up to standard. As confirmed we are happy to send out new parts to replace these as soon as we have them in stock, or alternatively provide a partial refund as compensation for your trouble. If you are having trouble with the remote, please do drop us an e-mail with the details and we will be glad to assist further.

Oceniono na 5 z 5

Excellent service

I looked at lots of online companies for an electric car. Ride on Warehouse had the best choice at the most competitive price. I had a few questions I wanted to ask about the car and each email was replied to immediately. I made my choice and ordered the car on Wednesday afternoon this week and it arrived the next day - Thursday. I think that is excellent service and I am really pleased with the purchase. I would highly recommend them.

1 maja 2020
Opinia niezależna
Oceniono na 1 z 5

Where is my order?

Placed our order a week ago based on the fact the company is still trading and processing orders as usual. We have tried to contact them to see when they will be dispatching our order a few times as phone lines are currently offline due to the virus. The very least the company could do is reply or notify us that there is a delay. Happy to take our money and sit on it. Where is my order?

30 kwietnia 2020
Opinia niezależna
Logo Rideoncars

Odpowiedź od Rideoncars

I'm really sorry you had trouble contacting us. As stated we are only available via e-mail at present, but we respond to all e-mails within one working day.

Oceniono na 1 z 5

Worst and rude experience 12V Licensed Audi TT

Be aware of anything goes wrong with the ride on car they won't help you at all and you have to pay during the warranty period also. They are so rude and nonprofessional.

25 kwietnia 2020
Opinia niezależna
Logo Rideoncars

Odpowiedź od Rideoncars

To confirm, in line with the Consumer Contracts Regulations 2015 faulty items can be returned (at our cost) for a full refund within 30 days of receipt. Beyond this 30 day period, our items are covered by a 12 month manufacturer's warranty. Any manufacturing fault that arises during this period will be resolved free of charge.

Oceniono na 1 z 5

Angry isn’t even the word for it

Angry isn’t even the word for it. I had my sons 2nd birthday which I was waiting for an order I emailed due to not having any answer to the telephone explaining how I’ve seen reviews saying how bad the company can be. He then rudely replied ‘ what I’ll do for you is cancel you’re order and refund you sorry for you being so unhappy’ I’m in such a shock I’m going to put everywhere how bad of a company this really is. Never ever order from this company.

26 marca 2020
Opinia niezależna
Logo Rideoncars

Odpowiedź od Rideoncars

It looks as though there may have been a misunderstanding here - my colleague believed that you wished to cancel your order, so cancelled and refunded straight away. I appreciate that there are negative reviews here, but please bear in mind that we are a bona fide company (company and tax registration details are on our website and can be looked up at Companies House) that has been operating since 2007. We are a small company, but customer satisfaction is genuinely important to us (without it we simply wouldn't be in business!) and if a customer contacts us with a problem we will always do our level best to resolve it.

Oceniono na 1 z 5

I bought a Black C Class Saloon 12V…

I bought a Black C Class Saloon 12V kids Electric Ride On Car for my grandson, i have tried to contact them with the phone number but constantly rings out , i have emailed the company 4 times still haven't heard anything back , the remote control isn't working ruined my grandson birthday, luckily for me my daughter is a lawyer so i wont be leaving this go , terrible company DO NOT BUY FROM THESE

4 marca 2020
Opinia niezależna
Oceniono na 2 z 5

Really unhappy with our purchase

Really unhappy with our purchase, firstly the wiring was all broken which I emailed about and still haven't heard anything (luckily my husband is an electrician so fixed it in the end) then when we took our daughter outside on it for the first time it wont go properly and just veers to the side so can only be used in the house! I've still not had any form of correspondence back from here and wouldn't recommend at all!

12 lutego 2020
Opinia niezależna
Oceniono na 2 z 5

I recently purchased a Audi r8 spyder..

Couple of weeks ago I purchased a Audi r8 spyder for my nephew, for the first time i experience with scratches and dent on the car, however did get a replacement as soon as possible. Second time the car steering wheel was broken, thanks to my bro in law managed to fix it with his hard work should of been simple and easy, ps; my nephew birthday entrance nearly got ruined.

31 stycznia 2020
Opinia niezależna
Oceniono na 1 z 5

AVOID!!!

Ordered a car for my son & nephew for Christmas, it was delivered didn’t think to check the car as you don’t expect broken items for £152, the car has no Audi badges the front one has been snapped of & wasn’t even in the box, tried ringing all day yesterday but no answer sent emails no response, the car looks so fake so disappointed it was meant to be the best Christmas present they had but has turnt out the worse 😔

28 grudnia 2019
Opinia niezależna
Oceniono na 1 z 5

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY! for your kids to be happy you want a lovely nice new battery powered car for them, you do not get this from this company. I bought my car back at the end of july, I have 3 kids so I have to start Christmas early. I never thought to open and check the box as I never felt the need to. The 15th December I opened the car to find that a peice of the plastic was broken off on the wheel arch, all the car was scratched and the bonnet of the car is dinted. The response from the seller was appauling, and trying to get through on the land line is shocking but yet they can reply to you via email. The overall experience was awful I would not recommend anybody buying anything from theis people. Rude, arrogant money grabbers!!!

17 grudnia 2019
Opinia niezależna
Oceniono na 5 z 5

Product issue sorted in a click

Product came with broken steering wheel and within less than 24 hours of my email, the company sent out a new one. ( thanks to rose )

They are a really great fast service and I love them!!

Will definitely be buying from the again ;)

4 grudnia 2019
Opinia niezależna
Oceniono na 1 z 5

I purchased a ride on car and had…

I purchased a ride on car and had nothing but trouble with it, the customer service tried to help troubleshoot issues but none worked and no refund offered

3 grudnia 2019
Opinia niezależna
Logo Rideoncars

Odpowiedź od Rideoncars

I'm really sorry to hear you experienced trouble with your item. This item was purchased two years ago, in December 2017. It was advertised as a heavily discounted ex-demo model. When you reported problems with charging we sent replacement parts and full video instructions and believed your issue was resolved.

Oceniono na 1 z 5

Sent out a badly damaged ride on car

Sent out a badly damaged ride on car. Trying to get a refund for over a week now. Have sent many emails all with no reply and their telephone number just rings out. Can someone get back to me ASAP before I take further action!

23 września 2019
Opinia niezależna

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