Richer Sounds - Telesales Recenzje 

7286
Wynik TrustScore: 5 na 5

4,9

3 Stainburn Rd, Openshaw, M11 2DN Manchester, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Needed a surround sound system to improve the performance of my new TV for movies so approached Richer Sounds again. Decided to use their telesales this time to save me a trip to the local store. The... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Once again RS you have excelled on price and delivery times, I ended up paying for next day delivery because we realised we would not be at home later in the week. Box arrived damaged and soon found t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My Freesat box failed after 5 years and Richer Sounds arranged for its speedy collection, repair (new hard drive) and return under its 6 year warranty. Following its failure and a spare circuit board... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent service and knowledge from the telesales agent,friendly and helpful he reduced the price of the product without a quibble as I had found the item considerably cheaper elsewhere. Also really... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 3 Stainburn Rd, Openshaw, M11 2DN, Manchester, Zjednoczone Królestwo

  • 0333 900 0093

4,9

Doskonała

Wynik TrustScore: 5 na 5

7 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(7286)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 747

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Transaction was smooth but web site was wrong

Transaction was smooth, delivery was quick however the product description on the web site was wrong, in two different ways. Whilst the errors (no remote included, no FM Tuner/DAB) were significant, I ended up keeping the product

15 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for the feedback, although I was sorry to hear there was an error in the web specification which I can see has now been amended. Obviously mistakes will occur from time to time but I have since had words with our head of ecommerce to ensure we do a better job of updating our website so our valued customers don’t have this kind of hassle.

Of course if you do need any further help or decide you want to return the item please get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

This is the second time I have…

This is the second time I have purchased from Richer Sounds , just a great experience so easy to order from them. Also a exceptional service and delivery from this company, I highly recommend them I will certainly be using this company in the future , just a great experience. Highly recommended

12 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Excellent service from ordering to…

Excellent service from ordering to delivery. Excellent pricing. I would highly recommend.

13 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Slick process buying over the phone…

Slick process buying over the phone with next day delivery by a two man team.
Really pleased with the product and the service, keep up the good work !

14 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Great experience and interaction with Telesales

I had to deal with Richer Sounds Telesales to arrange a purchase because I live in a remote part of the UK. I spoke with John who was very professional and who sorted everything out for me. The Naim product arrived within 3 days which given the destination was amazing. I will definitely be using Richer Sounds again.

13 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Ordered a Hisense 32in freely TV after…

Ordered a Hisense 32in freely TV after a little research, called the sales line and spoke with a friendly sale member who price matched another store and then gave me an extra 10% TV arrived the next day and it couldn’t have been any easier to purchase a TV. Thank you very much to your friendly sales.

11 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thank you for your wonderful feedback

Oceniono na 3 z 5

Product arrived safely and we like it

Product arrived safely and we like it. But it would be good to know why we cannot order it online but have to go through a convoluted albeit very polite process to make the order.

11 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thank you for your feedback, I was glad to read that the new unit you ordered arrived ok and is as expected.

This specific line is a special order item only, whereon we place a direct request with the supplier, currently this can't be done via our site. I'm sorry if for any reason this caused inconvenience, and I will certainly review the process to see where improvements can be made.

Of course if you do need any further help from us feel free to get in touch via..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Great experience

Great experience. I called and was offered advice before making my purchase. Delivery was speedy. Wpuld definitely recommend

11 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thank you for your 5 star review!

Oceniono na 5 z 5

One of the best

One of the best, I purchased a TV from Richer Sounds.
If ever you need it, hopefully not they have a great warranty on TVs and excellent customer support.
Wouldn't order a TV from anywhere else.

5 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Lived up to expectations

Ordering was easy and delivery was arrange for the day I wanted. All staff were extremely helpful.
Really pleased with the products ordered.

6 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

A fantastic experience from beginning to end.

A fantastic experience from beginning to end. The kind of old school service and care that is so hard to find today. Delivery flawless too. Buy from Richer Sounds with confidence.

8 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thank you for your 5 star review!

Oceniono na 5 z 5
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Great service and value

Great service and value, easy to talk to.

22 sierpnia 2025
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Website didn't edit "text instructions" from county box

Went around in circles whilst online as for some reason it did not accept my address. Quick phone call placed order and paid very efficiently. Very helpful staff. Next day delivery. Great price.

7 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Price promised

Was able to negotiate price under the price promise. Great service and delivered the same time under free standard delivery as if I had paid for delivery ! Fantastic !

3 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thank you for your 5 star review!

Oceniono na 5 z 5

Buying a TV made simple

I spoke to a customer service representative over the phone to Richer Sounds and inquired about buying a new TV. They couldn't have been more helpful and answered all of my questions as well as reminding me about the deals they have on offer for that particular model.

Upon ordering the TV and scheduling a delivery, they kept me up to date with when and where to expect it. They were very friendly the entire way through and I am pleased with my purchase, especially the warranty.

My only suggestion would be to have the ability to recycle TVs be online, in addition to being phone and instore only. It seems odd that I can only request an existing TV to be recycled if I order it over the phone.

27 kwietnia 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thank you for your wonderful feedback

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