Richer Sounds - Telesales Recenzje 

7286
Wynik TrustScore: 5 na 5

4,9

3 Stainburn Rd, Openshaw, M11 2DN Manchester, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I ordered my LG TV LG43QNED71B6B from Richer Sounds using their telephone order line due to having a voucher to use. The sales person was very helpful and made the ordering process seamless. The TV... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Needed a surround sound system to improve the performance of my new TV for movies so approached Richer Sounds again. Decided to use their telesales this time to save me a trip to the local store. The... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Once again RS you have excelled on price and delivery times, I ended up paying for next day delivery because we realised we would not be at home later in the week. Box arrived damaged and soon found t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My Freesat box failed after 5 years and Richer Sounds arranged for its speedy collection, repair (new hard drive) and return under its 6 year warranty. Following its failure and a spare circuit board... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 3 Stainburn Rd, Openshaw, M11 2DN, Manchester, Zjednoczone Królestwo

  • 0333 900 0093

4,9

Doskonała

Wynik TrustScore: 5 na 5

7 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(7286)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 803

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Very efficient on the phone and the…

Very efficient on the phone and the order came really quickly. The only issue were the leads which were very late in arriving.

15 czerwca 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thank you for the feedback although I was sorry to read there was a longer wait for the cables. Having spoken to the sales team I understand this was because they were being specially made up by one of our branches, separate to the main order, but I'm sorry if this took longer than ideal for you.

I do hope all is well with the new system now have you have everything, do get in touch of course if I can be of any more help..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Richer Sounds - Easy no online fuss purchasing. You can phone a real person and!

I wanted to purchase a set of high quality blue tooth headphones but didn’t want to go to Curry’s or Argos as I have a lifetime boycott of these companies as their after sales’service’ is non existent and I have had a run in with them about ten years ago.
I was even able to PHONE Richer sounds, talk to a real person and pay for the headphones without the usual long online fuss.
I’ll definitely go to Richer Sounds next time.

6 czerwca 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 4 z 5
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for taking the time to leave us a positive rating, it’s really appreciated. We're sorry to hear you had difficulty completing the payment with the colleague of course, and will make sure this is reviewed.

Many thanks

The Richer Sounds team

Oceniono na 5 z 5

The customer service Rep managed to…

The customer service Rep managed to source an amp that was no longer available on-line. Speedy transaction and delivery. very pleased.

10 czerwca 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thank you for your 5 star review!

Oceniono na 5 z 5

Telesales staff were incredibly helpful…

Telesales staff were incredibly helpful and did everything possible to help. Price was the best in the market and customer service was exceptional.

9 czerwca 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Outstanding Service from Start to Finish

I’ve been genuinely impressed with the service from Richer Sounds. Every interaction has been professional, friendly, and focused on actually helping rather than just selling. Communication has been clear throughout, and they’ve shown real patience while working through the technical checks and troubleshooting steps with me.

What really stands out is their honesty and customer-first attitude. They take the time to explain things properly, follow up when they say they will, and make sure you feel supported at every stage. It’s rare these days to find a retailer that combines great prices with this level of care and expertise. Thanks also to Vik

A big thank you to the team – it’s exactly why I keep coming back to Richer Sounds. Highly recommended.

3 czerwca 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

From start to finish excellent customer…

From start to finish excellent customer service, especially product knowledge. Deliver first class.

4 czerwca 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Great as always

Helpful, fast and friendly service as always- Matched with great prices

28 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Helpful and friendly online service

Helpful and friendly online service, followed up by patient, knowledgeable and helpful advice from the Cambridge shop. All highly recommended.

31 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Price match very easy to do and…

Price match very easy to do and knowledge of Jeff Opara very good. Now just waiting for the Samsung 10% discount to apply

20 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Great help

Great help. Very professional. Via telesales!

20 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Excellent company

Excellent company. My first stop for electrical goods. Great range and price. Very vast delivery via DPD.

18 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thank you for your wonderful feedback

Oceniono na 5 z 5

Excellent Samsung bar from Richer sounds

We recently upgraded our soundbar to the 2025/6 Samsung Q990F SOUNDBAR, Richer sounds as usual were excellent in dealing with our purchase. From the initial phone call to receiving our soundbar 2 days later, after having this soundbar now for 2 weeks ( Bought early May 2026 ) we are very pleased with it after tweaking it and calibrating it the Bar has excellent ATMOS & DTS-X sound and as for the dual subwoofer it really is a top tier Bar. The staff have been excellent throughout our purchase and this is why after 40 years of shopping with this company we don't go anywhere else, so all told We highly recommend Richer sounds for all your electric needs, thanks from Richard & Ernie in Manchester.

18 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Overall great experience and 2nd…

Overall great experience and 2nd Mitchell & Brown tv bought from Richer Sounds.

17 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Excellent service

Excellent service. They beat the lowest price I could find for a TV with no quibble. Communication and delivery top notch.

18 maja 2026
Logo Richer Sounds - Telesales

Odpowiedź od Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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