Richer Sounds - Southampton Recenzje 

2651
Wynik TrustScore: 5 na 5

4,9

77 London Road, SO15 2AA Southampton, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Been buying TV`s and sound equipment from Richer Sounds in Southampton for over 25 years now - never go anywhere else. Always great service, prices and above all product knowledge on each of the prod... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Being able to speak with the staff is always a delight, knowing their deep insight and advice on what to get/what not to get. I remember Rob showed me one of the rooms that had some high end streamer... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I reserved a Denon tuner/cd player, M41-DAB, which was listed as a clearance item. The response from the Southampton store was quick and I was phoned the next morning and told about the condition of t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Prompt and very helpful service from staff. Ordered 2 Pure Dab+ Radios on Sunday via normal, not paid for, delivery and they arrived by DPD on the following day!! I have always found Richer Sounds in... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 77 London Road, SO15 2AA, Southampton, Zjednoczone Królestwo

  • 0333 900 0036

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(2651)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 450

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

First Class service

Both the online and in-store service (telephone call in this instance) was exceptional. I had a number of questions regarding the differences in my potential choice of purchase, and the people I spoke with couldn't have been more helpful.

30 marca 2026
Logo Richer Sounds - Southampton

Odpowiedź od Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Knowledgable sales staff

Knowledgable sales staff, experience and knowledge is lost on a lot of outlets these days but in Richer Sounds the purchasing experience is a pleasure.

29 marca 2026
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Odpowiedź od Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Couldn't have had a better experience

Couldn't have had a better experience. Someone helped me as soon as I entered the store and took me through the different options for what I was looking for (a turntable and speakers). They did me a great deal so I could stick to my budget, and I got something much better than if I just bought a package online. Plus everything I wanted was in stock so I managed to take it home the same day. Would definitely recommend Richer Sounds.

26 marca 2026
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Odpowiedź od Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Tom extremely helpful

Tom extremely helpful. He was polite and very knowledgable.
I am very grateful for his help finding the best tv for my budget and needs .

2 kwietnia 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Fantastic staff at the Southampton…

Fantastic staff at the Southampton branch. Excellent product knowledge and very friendly.

23 stycznia 2026
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Odpowiedź od Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Great honest advice and options

Great honest advice and options. Easy to order and all round great friendly experience

24 marca 2026
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Odpowiedź od Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 4 z 5

Good expert advice

Good expert advice
Turntable not easy to set up

24 marca 2026
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Odpowiedź od Richer Sounds - Southampton

We’re really pleased to hear that you found the colleagues advice helpful but apologies the set up of your new item proved challenging. Turntables can sometimes be a little more involved, particularly for first‑time setup, so I'll check in with the store to remind them to always explain to customers in the event of a problem to call the store for help.

If you are still having issues of course please do get in touch, otherwise I hope you are happy with the quality of the system and thank you again for your custom.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

I couldn’t be more impressed with the…

I couldn’t be more impressed with the level of care, attention to detail, and overall service provided by Richer Sounds. From the very first interaction right through to after the purchase, the experience has been nothing short of outstanding.

A special mention has to go to Jim, who was incredible throughout the entire process. His depth of knowledge and genuine passion for what he does really stood out. He took the time to fully understand what I was looking for, offered thoughtful and tailored advice, and ensured I felt confident in every decision.

What really sets the experience apart is that the support didn’t stop once the purchase was made. The aftercare has been just as strong—responsive, helpful, and clearly focused on making sure everything continues to perform exactly as expected.

It’s rare to come across this level of professionalism combined with such a personal touch. I wouldn’t hesitate to recommend Richer Sounds to anyone looking for not just great products, but a truly exceptional customer experience.

In addition for my thanks to Jim I would also like to thank Marc for his outstanding commitment to my needs in purchasing this projector and screen. He is always on hand to assist and guide me through each part of my set up

21 marca 2026
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Odpowiedź od Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

The only place to buy anything media…

The only place to buy anything media watching related. Knowledgeable staff. Well presented shop. Good prices and great guarantee.

22 marca 2026
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Odpowiedź od Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Great serivce at the Southampton…

Great serivce at the Southampton branch, the staff are so friendly and can't be more accomodating.
The products they sell they stand by and I felt at ease talking through the options. They didn't push for a specific sale either, just made sure I was making the right choice and I felt I had the opportunity to test and be satisified myself that I made the right choice.
It's always good to feel like I'm supporting my local store as well.

20 marca 2026
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Odpowiedź od Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

All round great service

All round great service, Friendly informative staff, and a excellent delivery service

16 marca 2026
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Odpowiedź od Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Second to none

Honestly, the customer service at Richer Sounds is really second to none.

25 marca 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Southampton

Thank you for your 5 star review!

Oceniono na 5 z 5

Thank you Ben.

Richer Sounds listened to our requirement for speakers to replace our thirty year old ones and suggested several options, one of which we purchased at a very reasonable price and we have been very pleased with them. Ben was extremely helpful and Dexter was an impressive support.

17 marca 2026
Opinia niezależna
Logo Richer Sounds - Southampton

Odpowiedź od Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

All perfect

All perfect. Thanks

14 marca 2026
Logo Richer Sounds - Southampton

Odpowiedź od Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Can I say what a wonderful experience

Can I say what a wonderful experience, I didn’t want to leave the store the staff were great had a lovely time. The thing about richer sounds staff is they don’t push you into buying something you don’t want. There really helpful and cheery. Long live richer sounds.

24 lutego 2026
Logo Richer Sounds - Southampton

Odpowiedź od Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

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