Richer Sounds - Southampton Recenzje 

2622
Wynik TrustScore: 5 na 5

4,9

77 London Road, SO15 2AA Southampton, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Amazing service from Rob and the team at Richer Sounds Southampton. Knowledgeable, friendly they really try to understand what works for you as an individual then go the extra mile to find the right s... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very good advice overall. I had limited options available but the sales assistant talked me through the options and insured what i chose would integrate into my existing set up. Item arrived next day.... Zobacz więcej

Oceniono na 5 z 5

Paul, I couldn’t give higher praise, thank you so much for your help in not only assisting me with purchasing a new turntable but going out of your way to help when I later discovered I needed a ne... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I made an online purchase, a OLED TV, collection etc was handled perfectly. If I have any concerns, its relating to the picture quality.... I am not sure, I am receiving the best quality picture, the... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 77 London Road, SO15 2AA, Southampton, Zjednoczone Królestwo

  • 0333 900 0036

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(2622)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 773

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very good advice overall

Very good advice overall. I had limited options available but the sales assistant talked me through the options and insured what i chose would integrate into my existing set up. Item arrived next day.

3 lipca 2026
Oceniono na 5 z 5

New TV purchase.

Excellent service from the staff when visiting the Southampton store to purchase new TV.

26 czerwca 2026
Logo Richer Sounds - Southampton

Odpowiedź od Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Amazing service from Rob and the team…

Amazing service from Rob and the team at Richer Sounds Southampton. Knowledgeable, friendly they really try to understand what works for you as an individual then go the extra mile to find the right solution for you. Keep it up Rob & Team, a credit to Richer Sounds and an absolute breath of fresh air Vs online or huge retailer blandness.

1 lipca 2026
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Odpowiedź od Richer Sounds - Southampton

Thank you for your wonderful feedback

Oceniono na 5 z 5

I made an online purchase

I made an online purchase, a OLED TV, collection etc was handled perfectly. If I have any concerns, its relating to the picture quality.... I am not sure, I am receiving the best quality picture, the ones in the shop. look better than the one I am getting, so a quick call from one of your experts to passify me would be great.

26 czerwca 2026
Logo Richer Sounds - Southampton

Odpowiedź od Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Oceniono na 3 z 5

I bought a 75 inch tv 18 months ago

I bought a 75 inch tv 18 months ago. The screen has gone so Richer Sounds advised me to deal with the producers directly. They took several days to come and collect it and tell me it will take 2 weeks to repair ? So no World Cup in 75 inch tv for me. No involvement from richer sounds at all !!

25 czerwca 2026
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Odpowiedź od Richer Sounds - Southampton

I was really sorry to read your TV has developed a fault. We do often allow the manufacturers to repair products on our behalf, generally this is of a benefit to customers as they can service their own products quickly and of course as the retailer we still take full responsibility and ownership. I appreciate your frustration however, especially as the World Cup is in full swing.

We will contact you directly to discuss getting a loan unit arranged for you ensuring all is resolved to your satisfaction..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Helpful as ever

Helpful as ever. Delighted with my headphones as recommended by the Southampton branch and importantly within my budget.

24 czerwca 2026
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Odpowiedź od Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Excellent service

Paul, I couldn’t give higher praise, thank you so much for your help in not only assisting me with purchasing a new turntable but going out of your way to help when I later discovered I needed a new receiver as well.
An expensive Fathers Day made easy and pain free.
Fabulous product knowledge and first class customer service. Greatly appreciated.
Sounds amazing too! 😎😁🎶🎶

21 czerwca 2026
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Odpowiedź od Richer Sounds - Southampton

Thank you for your wonderful feedback

Oceniono na 5 z 5

Great interaction with staff

Great interaction with staff member. Knew their stuff and was very engaging.

22 czerwca 2026
Logo Richer Sounds - Southampton

Odpowiedź od Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

I have been purchasing my audio…

I have been purchasing my audio equipment from Richer Sounds for some years now and quite honestly I don't feel the need to go anywhere else. The combination of informative web site,stores with knowledgeable staff and keen pricing is exactly what I require.

18 czerwca 2026
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Odpowiedź od Richer Sounds - Southampton

Thank you for your 5 star review!

Oceniono na 5 z 5

Excellent customer service

Excellent customer service. Southampton branch

18 czerwca 2026
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Odpowiedź od Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Outstanding service from Richer Sounds Southampton

I am not really one for leaving reviews. However, I have recently made a purchase from Richer Sounds in Southampton.
The items I purchased I was very unsure about. I mean it's all new technology to me.
However the purson I spoke to (Marc) was absolutely outstanding in every way.
Explained everything to me in a way I could understand. He was nothing short brilliant.

I live on the isle of Wight, we do not a dedicated Hi-Fi store here, so Richer Sounds in Southampton was my store.

Anyone thinking of upgrading or just buying a new piece of kit you must go to Richer Sounds in Southampton. You will not be disappointed.

Thank you again Marc.

22 czerwca 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Southampton

Thank you for your 5 star review!

Oceniono na 4 z 5

poor sound from pickup cartridge.

The pickup cartridge produced a distorted sound and I replaced it with another I already had which improved the sound. This was not easy as the head is not removable.

12 czerwca 2026
Logo Richer Sounds - Southampton

Odpowiedź od Richer Sounds - Southampton

Thank you for your feedback, I'm sorry of course that you experienced issues with the cartridge from your new purchase. Whilst I appreciate you have resolved the issue yourself, should you wish to discuss this further please do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Great service.

Purchased a CD player from Richer Southampton.
Top customer service.

11 czerwca 2026
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Odpowiedź od Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Very easy to order

Very easy to order, and the bonus was U actually was able to talk to someone.

11 czerwca 2026
Logo Richer Sounds - Southampton

Odpowiedź od Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Bought a second budget DVD player for…

Bought a second budget DVD player for another room as we were so pleased with the first. The local branch actually called you when the item arrives for collection. Top service as always.

10 czerwca 2026
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Odpowiedź od Richer Sounds - Southampton

Thank you for your 5 star review!

Oceniono na 5 z 5

Great service from Southampton

Great service from Southampton. I walked in thinking of buying one amp and walk out with another the Taga Harmony. Really appreciated the advice and service from Marc and it's a great piece of kit. I might have to look at speakers next...

8 czerwca 2026
Logo Richer Sounds - Southampton

Odpowiedź od Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Your staff were very polite and…

Your staff were very polite and efficient

7 czerwca 2026
Logo Richer Sounds - Southampton

Odpowiedź od Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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