Richer Sounds - Nottingham Recenzje 

2163
Wynik TrustScore: 5 na 5

5,0

108 Mansfield Road, NG1 3HD Nottingham, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have used Richer Sounds (Nottingham) for around 20 years or more. I keep coming back because throughout this time, they have consistently provided a trustworthy and reliable service, long product wa... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Wanted a new TV and after a lot of research settled on a Loewe 48" Stellar. Very few places offer this make of TV so visited Richer Sounds in Nottingham. Firstly, free parking around the back of the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We did visit the store knowing which tv model we wanted and although there wasn't one on show, due to limited space, we decided to go ahead with the purchase as it was a very good price. Having previo... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I Had a Cello TV delivered and installed on July 9th, but after checking the picture it was found to be unsuitable. George the engineer took it back and refitted my original TV. Returning to the sh... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 108 Mansfield Road, NG1 3HD, Nottingham, Zjednoczone Królestwo

  • 0333 900 0035

5,0

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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5,0

Wszystkie recenzje

(2163)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 564

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

The shop staff gave good suggestions.

The shop staff gave good suggestions.

I was extremely disappointed with the courier, Furdeco. On Friday, they emailed me asking me to call them. I did, waited on hold for 20 minutes, and was then told there had been no need to contact me.

Then, on Monday, they came but did not knock on the door, and the delivery appeared to be missing. When I called, they said they could not come back because they were too far away. However, according to the tracking, they had been here only 10 minutes earlier, so how is that possible?

Fortunately, the shop staff found a reasonable solution.

Cable Guys Ltd, on the other hand, were very reliable and professional with the wall mount. Excellent service from them.

29 czerwca 2026
Logo Richer Sounds - Nottingham

Odpowiedź od Richer Sounds - Nottingham

Thank you for taking the time to leave us a review, it's obviously concerning to hear the courier let you down however albeit the store colleagues and their contractor manage to rescue things.

We will of course follow up with the delivery company, and ensure this is fully investigated.

Sincere apologies,

The Customer Experience team

Oceniono na 5 z 5

Onkyo C30 CD Player Purchase

The staff at the Nottingham branch were great. The CD player I was interested in (Onkyo C30) had been removed from the company's website and the staff told me that new stock was not expected for another 6 months. However, they had one opened but unused in the store. They offered to sell it to me with an open box discount which I happily accepted. Easy transaction, with no sales pressure. I was very pleased. I would Highly recommend Nottingham Richer Sounds. The CD player is excellent too, well deserving of the good reviews it has received.

27 czerwca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Always gives good advice,great…

Always gives good advice,great recommendations and good service. We use the Nottingham branch. Quick at answering phone calls and despite being very undecided on what suited my needs happy to help without rushing. Highly recommend.

26 czerwca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Quick delivery

Quick delivery, friendly service on pick up - shop ordered stands for me which could not be purchased on-line

25 czerwca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thank you for your wonderful feedback

Oceniono na 5 z 5

Nottingham Richer Sounds continues to…

Nottingham Richer Sounds continues to deliver outstanding service. Item delivered when said and lots of advice picking the right product for me.

24 czerwca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 4 z 5

Great service - poor contractor recommendation advice

Fantastic service from the team at Nottingham. From start to finish they couldn’t do enough. 4 stars awarded purely on the basis that the installation contractor they recommended has be a huge let down and that they should have engaged with the Richer Sounds specialist team on my project from the start; otherwise it would have been a 5 star review and the fourth star is purely for Tim from the specialist team for being SO BRILLIANT!
I’ve had several issues with the installation contractor (Virtuoso AV) and this has left a bad taste from an overall good experience.

30 czerwca 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Nottingham

Thank you for your feedback, it's of course disappointing that the external contractor left a bad taste for you so please accept my apologies. Whilst I'm pleased that Tim managed to rescue things to your satisfaction, I will of course follow up with him to ensure our relationship with them is reviewed.

I trust all is now working and that you are happy, but if you do have any further questions of course please do get touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Excellent customer service. Solid array of products.

I was feeling quite lost, trying to find the right setup for an old turntable that I'd been given by a relative. The abundance of choice and information on the Internet can be overwhelming for me, so I went for some in-person advice.
On my first visit into Richer Sounds, I was given clear, simple advice for what to look for. There wasn't any pressure to buy and I was given plenty of patience to ask any questions I had about the potential set up.
Afterwards, I found a model of speakers for a reasonable price that was luckily in stock at Richer Sounds. I booked in for a test with these speakers and a budget friendly pre-amp (chosen by the shop staff). When I next visited, I was brought into a separate room where I could test my turntable from home connected to the new speakers and pre-amp. I was very happy with the sound quality and decided to purchase the whole set up.

I'd certainly recommend Richer Sounds to those looking for anything hi-fi or TV related.

20 czerwca 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Good communication between stores

Good communication between stores. Bit of parking at the Notts store which is a benefit. Everything ready and the guy carried the tv to my car.
Good price and guarantee so I’m happy enough.
I’ve bought most of my big TVs from Richer Sounds because of the above.

19 czerwca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Great team for service and prices

Proffesional service and a team that have worked together for years, are a breath of fresh air in these times of " we must meet targets and forget the customer service" I have used the nottingham shop for years and its great to see that nothing has changed in regards to how you are treated as a customer. Alex the manager as helpful as he always has been , along with great staff.

19 czerwca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thank you for your wonderful feedback

Oceniono na 5 z 5

First class staff as always

First class staff as always

19 czerwca 2026
Logo Richer Sounds - Nottingham

Odpowiedź od Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

The salesman was very informative and…

The salesman was very informative and didn't try to push products on to us which is alot better. He listened to what i was after and pointed me in the right direction no hard sell which I hate so I was more then happy to buy

17 czerwca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Great Service

Great Service
Great Products

18 czerwca 2026
Logo Richer Sounds - Nottingham

Odpowiedź od Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Needed a new TV

Needed a new TV, gentleman in shop spent time going through all the options . Purchased TV that day . Delivered in timely manner.

14 czerwca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Great service

Great service, advice was really good on which TV to suit the lighting and windows in my room. Everything arrived in time and delivery service guy was also great. Highly recommend.

17 czerwca 2026
Logo Richer Sounds - Nottingham

Odpowiedź od Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

It was a pleasure to speak with Ben who…

It was a pleasure to speak with Ben who was very polite and extremely helpful. He sorted out my tv and surround sound system in quick time and spoke in layman's terms, with being a novice to this field.

15 czerwca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Great experience

I had a lovely demo with Dave.
Bought a system, which is being delivered.
I have great peace of mind, that if I need to ask any questions, I am able to ring the shop.
Looking forward to receiving the system and enjoying the experience.

13 czerwca 2026
Logo Richer Sounds - Nottingham

Odpowiedź od Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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