Richer Sounds - Nottingham Recenzje 

2259
•
Wynik TrustScore: 5 na 5

4,9

108 Mansfield Road, NG1 3HD Nottingham, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We were recommended to you for your expertise and customer service..We found on visiting the shop that the advice given was excellent by Dave..We purchased a Mitchell and Brown TV 43" JB-43Q1811..This... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Just the very best retail experience. I was looking for a soundbar but unsure. RS Nottingham gave me a Sennhieser ambeo max on trial. But alas it was no good. Returning and choosing a traditional surr... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Everyone at Richer Sounds is so friendly, normal, helpful - it’s a really good shopping experience, even on the phone. They know their stuff! Received a surprise pack of cables too which was very welc... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My relatively new TV from Richer Sounds just stopped working and I was very worried about what would happen and who would support me to get it repaired. You hear stories of people who have real pro... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. również w kategorii:
  3. Sklep RTV
  4. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 108 Mansfield Road, NG1 3HD, Nottingham, Zjednoczone Królestwo

  • 0333 900 0035

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(2259)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 500

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service

From the first contact till the transaction was finished there was politeness and expertise given and no amount of patience. I always obtain my products from Richer Sounds as I know I will get an excellent service and good products.

30 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Great service from this Richer Sounds store

When I called the web telesales team there was no date for new stock of the television that I wanted coming in, however the advisor I spoke to searched for a different model, suggested another TV and that there was one available as an 'open box' in the Nottingham store so it would be worth giving them a call. I spoke to a very helpful and friendly member of staff, Dave, who was able to give me all of the information that I needed; to offer me a 6-year warranty, and because there were a number of problems with payment he managed to arrange one through PayPal and also for it to be delivered on the day that was best for me. As I say he was very helpful and I am very grateful as I now have a working television of the correct size. Thanks very much to Dave and Richer Sounds Nottingham for such great service.

28 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Knowledgeable staff and great value warranty!

Very efficient and friendly staff as usual. Really glad that I had taken out Richer Sounds extended warranty as the unit proved to be beyond repair and I received full reimbursement of purchase price even though it was over 5 years old. Warranty had only cost £20 so brilliant value.

24 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

The salesman was very helpful in my…

The salesman was very helpful in my choice of tv
He explained everything in simple terms
Good choice of tvs

14 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

On receiving my items after a seamless…

On receiving my items after a seamless purchase I was left in the dark somewhat with the poor instructions from the manufacturer. Not Richer Sounds fault, however frustration got the better of me and after contacting the store turned up the following day ready for a bit of a set to. I hadn’t bargained for sales assistant Ben, who calmly resolved the matter and without prompting set up my equipment so on returning home, plugged it in and all was well. There aren’t enough stars or adjectives available to thank Ben, who without doubt deserves an almighty pat on the back.

21 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Excellent Customer Service from Richer Sounds Nottingham

Thank you Alex and Ben for the excellent customer service received. I have been a Richer Sounds customer for many years and always happy to return.

20 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

I was genuinely concerned to read your feedback and offer my sincere apologies.

Having urgently investigated with the store I understand they have since been in touch with you to resolve the both the pricing issue and the various issues with the television.

Of course if I can be of any more help in the meantime do get in touch via..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

I purchased a Sony Bravia 9 11

I purchased a Sony Bravia 9 11, 85in as well as Bravia theatre quad and Sub, the deal was better than elsewhere, so thanks to Ian and Dave in the Nottingham outlet for their time. I know this TV is difficult to get hold of, so pleased it was delivered just after moving in to my new home.

6 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

So professional

So professional. Plenty of staff. Customer after care fantastic

6 maja 2026
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Odpowiedź od Richer Sounds - Nottingham

Thank you for your 5 star review!

Oceniono na 5 z 5

Very easy to so business with and…

Very easy to do business with and always willing to demonstrate and talk through the pros and cons, ensuring matching equipment to my existing system. Very helpful bunch, thank you.

18 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Nottingham Branch Quality Service

The Nottingham Branch had the product I was interested in. They arranged to set it up in their listening room. I was more than happy and purchased the item. I had applied for their VIP discount and got 10% off the price.
Excellent, friendly service throughout.

18 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Hisense PT1 Projector

I have used Richer Sounds (Nottingham) for around 20 years or more. I keep coming back because throughout this time, they have consistently provided a trustworthy and reliable service, long product warranty and competitive pricing. Whether it be a shop demo or on line order, it's hassle free and easy. On my recommendation, a friend ordered a projector and screen from the Nottingham branch and his experience was exactly the same. He was so delighted with the package and service, I decided to buy the Hisense PT1 instead of a 100 inch TV. Wise decision. Trade with confidence.

17 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Service and staff made me feel welcome

Service and staff made me feel welcome, provided the product and worked through the whole sale. Even helped to take item out of the shop.
Mentioned it to my son as soon as I saw him

15 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thank you for your wonderful feedback

Oceniono na 4 z 5

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff, happy with product purchased will use again.
only gave 4 stars as I always like to leave room for improvement.
Thanks again

14 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for the kind and helpful feedback, we'll keep doing our best to get that fifth star from you!!

Look forward to seeing you again in-store soon.

The Customer Experience team

Oceniono na 5 z 5

Richer Sounds Customer Service

I have been using Richer Sounds for a number of years and always go back to them when I require some form of electronic device (that Richer Sounds cover). All the staff are always very helpful and their customer service is second to none. I always recommend using them.

13 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

We did visit the store knowing which tv…

We did visit the store knowing which tv model we wanted and although there wasn't one on show, due to limited space, we decided to go ahead with the purchase as it was a very good price. Having previously shopped in the store and had good service it didn't need thinking about.

11 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

I Had a Cello TV delivered and…

I Had a Cello TV delivered and installed on July 9th, but after checking the picture it was found to be unsuitable. George the engineer took it back and refitted my original TV. Returning to the shop and discussions with Tony , I decided to upgrade to an LG OLED TV. This model was delivered and installed by a member of staff Brian to my complete satisfaction. I received very good service from the shop which included a second delivery and installation free of charge .

9 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

advisor was helpful and knowledgeable…

advisor was helpful and knowledgeable and was able to place an order over the phone- which was delivered the next day . Excellent service

7 lipca 2026
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Odpowiedź od Richer Sounds - Nottingham

Thanks for your feedback, great to read you were happy with our service.

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