Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Zobacz więcej
Reakcja na opinię
I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... Zobacz więcej
Reakcja na opinię
I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Zobacz więcej
Reakcja na opinię
So good to have a company where the staff are passionate and the range is enormous. Was great to be able to buy something from their warehouse and collect it the next morning from the shop
Reakcja na opinię
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
29 Bloomsbury Way, WC1A 2SL, London, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The staff listen to your request if you are not sure of the item you are asking for,then suggest an alternative and the reason why. This gives you confidence on making a decision.

Odpowiedź od Richer Sounds - Holborn
Excellent service on the phone. Great delivery time, very up to date information

Odpowiedź od Richer Sounds - Holborn
Helpful and knowledgeable phone service. Flexibility about when to have delivery (the order was placed for me the next day to get the ideal delivery).

Odpowiedź od Richer Sounds - Holborn
Incredible experience. Efficient and great price. Easy your talk to. Knowledgeable and a great store to deal with. Cannot recommend enough and will definitely be using again. Super quick delivery and the delivery team were great and efficient too.

Odpowiedź od Richer Sounds - Holborn
I phoned the shop, they had in stock the Austrian Hi-X15 over ear headphones I had decided to buy, they put them by for me and next day I went to the shop and bought them. That's all good. Five stars. I think the only thing that might have improved the experience would have been if the salesperson had emphasised to me how very important it was to give the headphones time before they perform at their best. They sounded pretty awful when I got them home, unpacked the box and played piano music through them. Thin, clangorous, ghastly. But now, after several days and quite a few hours' use, they have improved immensely and sound really great.

Odpowiedź od Richer Sounds - Holborn
I took a CD player under guarantee in need of repair. No problem and as the unit had been discontinued it was immediately replaced. I have used Richer Sounds Holborn for many years, they understand their products and are always helpful as well as being competitive in price. Bravo!

Odpowiedź od Richer Sounds - Holborn

Odpowiedź od Richer Sounds - Holborn
Excellent customer service from the team. I ended up buying from another company as RS were out of stock but I'll buy from then again in the future. The service and warranty is 10/10

Odpowiedź od Richer Sounds - Holborn
Alan has been v helpful over the last six months advising and helping me choose the right equipment. V pleased with my new set up

Odpowiedź od Richer Sounds - Holborn
A 3 minute phone call to answer all my questions and arrange a delivery address.
Easy purchase!

Odpowiedź od Richer Sounds - Holborn
Alan from the Holborn store was extremely helpful and knowledgeable. He advised me on the best buy for my needs.it arrived on time and when I rang him as the UK plug adapter was missing immediately sent a replacement.

Odpowiedź od Richer Sounds - Holborn
The staff are very nice and very knowledgeable. All my questions were patiently explained to me and I am now clearer with the tech.
I will definitely go back for future purchases!

Odpowiedź od Richer Sounds - Holborn

Odpowiedź od Richer Sounds - Holborn
Emailed to ask for a stock check on an item and quickly recieved a call back stating that they had the item nad had put one aside for me to collect. A nice touch which saved the possibility of a wasted journey.
When I collected the deck the Alan made sure to use 5km of parcel tape :) to make a robust handle for the awkwardly sized box, which made it a cinch to carry on the tube, with no fear of it bouncing down the escalator system.
Cheers Alan, much appreciated

Odpowiedź od Richer Sounds - Holborn
Quick, accurate information provided and questions answered in a friendly, helpful and - best of all - non-patronising manner.

Odpowiedź od Richer Sounds - Holborn
Steve and his crew are great! I had a few problems which they sorted quickly whilst being helpful and still smiling! Can’t recommend them highly enough.

Odpowiedź od Richer Sounds - Holborn
Daniel was very helpful and informative. We knew what we wanted but he could confirm the compatability with our existing equipment and gave us advice on the operation of our purchase.

Odpowiedź od Richer Sounds - Holborn
Speedy collection, near impossible to believe that a multi-region DVD player (which also plays CDs), can be purchased new and under warranty for 3 years for £29, but it can. Bought to supplement a DVD gift for our neighbour's young children, who in the age of streaming did not have one! Served with a smile on collection, despite a price that probably leaves very little margin.

Odpowiedź od Richer Sounds - Holborn
Really helpful on the phone, offered a great alternative deal as the item I was asking about was sold out. Visited in store and they upheld, and standard delivery was super quick. Speakers are great 😃

Odpowiedź od Richer Sounds - Holborn
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.