Richer Sounds - Exeter Recenzje 

3058
Wynik TrustScore: 5 na 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

First and foremost, we knew very little about hifi tech until we met Nick. Now we know a little bit more, our visit to Exeter Richer Sounds was very informative. What we installed at home was a super... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Wonderful customer service. It began with a telephone call to ask about parking as bringing 98 year old with us and didn’t want her to walk too far. Very pleased to hear about on site parking. The ser... Zobacz więcej

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Oceniono na 5 z 5

We knew we wanted a particular Tv; it was available at John Lewis with 5year guarantee & at Richer Sounds with a 6year guarantee so we chose the latter. We paid £10 extra for next day delivery. De... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We’re very pleased with our new audio equipment. The chance to try out options in the demonstration room made all the difference as we ended up with completely different options to where we started. S... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 89-91 Sidwell Street, EX4 6PH, Exeter, Zjednoczone Królestwo

  • 0333 900 0061

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(3058)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 25 159

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Richer Sounds offers the best possible service

Richer Sounds offers good advice, excellent service at outstanding prices. Who would want to go to competitors who charge higher prices for the same products, who have no expertise and who provide poor customer service when you can get the best of all three at Richer Sounds? I can't speak highly enough of them and I've been a Richer Sounds customer for more than 45 years. Thank you Richer Sounds and a special mention for Lloyd whose help was much appreciated.

30 maja 2026
Opinia niezależna
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Richer Sounds Exeter - superb!

The staff at Richer Sounds Exeter were extremely welcoming and knowledgeable, with Nick guiding me through my amp and speaker purchase. Absolutely spot on when it came to my requirements and the set up I purchased sounds absolutely incredible, as he promised. Thank you so much for your careful guidance - it’s nice to be sold the perfect product for my needs!

21 maja 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

The representative I spoke to was…

The representative I spoke to was extremely helpful. Nearly matched the lowest price I found bar £10 so with that and a very long Guarentee from Richer sounds it was a no brainer. Very happy

22 maja 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

They are always very helpful and…

They are always very helpful and knowledgeable. They have good quality equipment and everything available, inlcuding cables.

2 kwietnia 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Knowledge

Knowledge, treated well by a person that made me feel as if i mattered, free parking at the Exeter branch Wow, and a quick free delivery

22 maja 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thank you for your wonderful feedback

Oceniono na 5 z 5

So was looking to upgrade my usher s520…

So was looking to upgrade my usher s520 to ae1s 40th anniversary
And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund if not what I was after.
Just saying they are an absolute keeper
I thought my ushers with my Rega Aethos and Rega Saturn and node icon sounded sweet
But add the ae1s and, well not being very good at audiophile lingo , they sound different but in an all together better way
I just can’t stop listening to them
So thankyou Pete and all at Exeter
I’ll be back!!!
Andy
Bridport
Dorset

21 maja 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Easy to navigate website

Easy to navigate website
Fast delivery
Really pleased with speakers, sound quality is amazing

21 maja 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Delighted with the product and Richer…

Delighted with the product and Richer Sounds - used click and collect for my son's record player. The process was seamless and really lovely customer service from the shop in Exeter.

20 maja 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Exeter branch was incredibly helpful…

Exeter branch was incredibly helpful when I asked about an "open box" deal on a relatively high value item. They checked with the branches that had some, sent me photograph to see quality, then organised the on-line payment for me. All round top line service. It arrived quickly, well packed and just as described to me.

20 maja 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Loyal for 16 years and counting

I’ve been a customer of Richer Sounds for 16 years now having been a customer of Bromley, Romford, London Bridge and most recently Exeter, and there are a few reasons I keep returning, the biggest of which is the fact that I never feel as though I am seen as just someone else there to have money taken out of my pocket. The staff take the time to explain the features and benefits answering any questions I have and guide me when I’m not sure even if that means spending less money in store to make sure that I end up with what will be best suited to my needs. 100% recommendation from me

11 maja 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

delivery of the samsung s90f 65 in and…

delivery of the samsung s90f 65 in and sound system was on schedule. the setup was straight forward for my son in law who is very good with tech. the picture quality is incredible and along with the sound just blew us away. thank you richer sounds.

8 maja 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

What a great, honest company

I love richer sounds as they sold me a lovely new turntable for a fab price.
I would never go anywhere else, as they are always great and the employees own the store.
What’s not to like?

8 maja 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thank you for your 5 star review!

Oceniono na 5 z 5

Friendly staff always super helpful

Went to pick up some reserved headphones, I didn't realise the shop wasn't open until 11 and I arrived well before that. The guy inside kindly let me in early to pick up the headphones. Always friendly, always helpful, I'd buy all my electronics from you guys if you stocked them. 10/10 service.

8 maja 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thank you for your 5 star review!

Oceniono na 1 z 5

Panasonic Tv bought in 8/22 with 5 and…

Panasonic Tv bought in 8/22 with 5 and 6 year extended warranty
Tv has now failed in March 26 and Panasonic won’t honour the warranty because it wasn’t done under a “promotion ”, whatever that means!?
I have a recollection that I registered the tv for the warranty cover on the Panasonic website back in 22 but apparently they can’t find any evidence of this! I also can’t believe that registering a tv for a warranty is legally key to having the warranty cover , as what about people who can’t do that for whatever reason.
Richer sounds doesn’t want to know as they say I should speak to Panasonic which I have done 3 times
Whether I registered the tv on their website or not the fundamental is I bought a tv, still have the invoice which states the warranty information, but neither richer sounds or Panasonic will own the problem and get the tv fixed. I’m not even looking for a new tv,I would just like it mended.
Spent 3 hours on the phone already to both companies.

7 maja 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Dear Evans,

I was genuinely concerned to read of the problems you experienced with your guarantee claim and offer my sincere apologies. It should not have been that difficult to resolve the initial difficulties with Panasonic and it's disappointing that the colleagues you spoke to here did not take more ownership, which I will of course investigate.

In the meantime, either myself or a senior team member will be in touch to arrange to get the TV repaired ASAP..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

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