Easy to use app and no issues getting into any of the homes. Able to view houses immediately.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Total garbage, these hubs often malfunction and are easily hacked. Tech support is in some other country and hard to understand them. I'd rather have control of my home.
It's a seamless process and convenient when searching for a new home can be a challenge and overwhelming task they relieve stress from the situation.
Reakcja na opinię
Being able to view the homes I'm most interested in on my own timeframe. The things I dislike about the app is when it just hangs and the logo just swirls and if and/or it gives a error the messag... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Rently is guided by the desire to streamline leasing activity, optimize property management, and create premier resident experiences. We were born out of and revolve around innovation. What started out as a practical response to the preference of 40% of renters wanting to view properties outside of regular business hours evolved into a popular proptech solution that benefits renters and managers every day. Rently initially brought its patented self-showing technology to the market in 2011, and has since become the industry leader in self-guided tours and smart home technology. With more than 16 million self tours completed to date and tens of thousands of smart home devices deployed, Rently has the experience and product expertise to help single family and multifamily operators optimize their entire leasing lifecycle with smart home technology. The “Rently Difference” is that we offer a true end-to-end solution, with one login to control every aspect of the renter journey. Our “all-in-one” smart leasing platform automates every phase of the leasing cycle – from self touring, to move-in, to smart home residency and beyond. Rently has more than a decade of experience and has been vetted and utilized across all 50 states. We provide world-class installation support and dedicated client success teams to ensure smooth deployments and happy customers.
Dane kontaktowe
6300 Wilshire Blvd, Suite 620, 90048-5208, Los Angeles, Stany Zjednoczone
- (888) 340-6340
- support@rently.com
- www.rently.com
3,6
Średnia
118 recenzji
Odpowiada na 84% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
No complaints so far
No complaints so far. Very easy to schedule self tour and to access the property. Easy instructions rec'd via text. Might be nice to talk to someone in person & I leasing is as fast & easy too because I'm ready to ,move forward with renting the house.
28 grudnia 2025
Opinia niezależna
Odpowiedź od Rently
Thank you for the kind feedback! We're glad the self-tour scheduling and access process was easy and that the instructions worked well for you.
We also understand that having the option to speak with someone directly can be helpful when you're ready to move forward. The property's leasing team should be able to assist with any questions and help guide you through the next steps.
Thanks again for sharing your experience!
Horrible experience
I would give this business and app a 0 rating if I could. Tried to set up the self guided tour and was inbale
to access the apartment. Did not receive a code via text or
email to login. The apartment complex probably just lost a customer due to this process and now my id and picture are online. TERRIBLE experience and calling the leasing office and getting the Rently group was HORRIBLE.
13 grudnia 2025
Opinia niezależna
Odpowiedź od Rently
The feeling is mutual! We’re so glad we could help you get through the door.
Odpowiedź od Rently
we're glad that you were able to complete the tour! Thanks for the 5-star review!
I recently completed a self-guided tour…
I recently completed a self-guided tour of a property and I was thoroughly impressed. The process was smooth and convenient, allowing me to explore the home at my own pace and take in all the details without pressure.
26 września 2025
Opinia niezależna
Odpowiedź od Rently
We're so glad that you had a good experience! Thank you for the 5 star review!
Unprofessional and Unreliable
Unprofessional and Unreliable
I had an incredibly frustrating experience with both Rently and Scott Properties.
I scheduled a self-guided tour of a property on Sept 23 and was told I would receive an access code just before my appointment. I arrived at the property, checked in, but never received the code. After being on hold with Rently's customer service for over 30 minutes with no answer, I left the property.
The next day Sept 24, the realtor directed me back to Rently, who claimed the issue had been fixed. Believing them, I returned for a second viewing, only to have the exact same problem—no code was sent. After calling Rently a second time, they simply told me to contact the realtor again. The lack of communication and basic functionality between these two companies is shocking.
I never got to view the property and am now moving on. If this is how disorganized and unhelpful they are during the initial viewing process, I can only imagine what it would be like to be a tenant. I definitely will not be recommending.
21 września 2025
Opinia niezależna
Odpowiedź od Rently
Hello Kay,
Firstly, we apologize that technical issues prevented you form viewing a home. It is also never our intention to keep anyone waiting for support, especially when you are waiting at the door.
At Rently, we have have facilitated millions of tours, by far successfully . We understand that you had a difficult experience and hope to make it right.
Unfortunately, I don't have direct details related to your interactions. I would however, like to make sure you get a refund if you were not able to self tour any properties. Please contact us directly by emailing help@rently.com. and add "Director of Support" in the subject line.
We hope to hear from and learn more from you.
Sincerely,
The Rently Team
To hard to look up house's.
22 września 2025
Opinia niezależna
Odpowiedź od Rently
Thank you for sharing this feedback! If you are open to it, we would love to get more context from you.We are always looking for ways to improve. Feel free to email us at support@rently.com.
property managers scam
Most property managers are using this as an scam
13 września 2025
Opinia niezależna
Odpowiedź od Rently
Hello Kaliq,
We're sorry to hear about your experience. We want to assure you that Rently is a legitimate service used by property managers to facilitate over 16 million self-guided tours. Our purpose is to make touring homes easy and convenient for prospective renters.
If you are encountering any issues or have had a difficult experience, we would like to help. Please email us at support@rently.com with any details about what happened. This will allow us to investigate and provide a more personalized response.
Respectfully,
The Rently Team
Odpowiedź od Rently
We're glad you've had a great experience! Thanks for the 5 star review!
Had trouble on my first walk thru
Had trouble on my first walk thru. Did not get access had to reschedule and had to call but customer service could not help. A lot of wasted time.
13 sierpnia 2025
Opinia niezależna
Odpowiedź od Rently
Sorry you had some difficulty, but we hope you were able to visit during your re-scheduled tour.
Just from the home to the patio and it…
Just from the home to the patio and it being so spacious and ready for the love I have to give to it 🙏🏾✨💜 thanks for letting meh view
7 sierpnia 2025
Opinia niezależna
Odpowiedź od Rently
Thanks for the 5 star review!
Odpowiedź od Rently
We're glad you had a good experience! Thanks for the 5 star review!
Easy to use once you get it downloaded
Easy to use once you get it downloaded
30 lipca 2025
Opinia niezależna
Odpowiedź od Rently
We're glad you had a great experience! Thanks for the 5-star review!
Odpowiedź od Rently
We strive to provide a secure and easy to use service. We're glad you had a pleasant experience. Thank you for the 5-star review!
User friendly and wish all rent homes…
User friendly and wish all rent homes used a process like this to see homes without waiting on an agent.
5 lipca 2025
Opinia niezależna
Odpowiedź od Rently
User friendly is what we always strive to be! Thank you for share your experience! We appreciate the 5-star feedback!
app not allowing renters to book self tours…
Your app not allowing renters to book self tours through the app and gain entry is unacceptable. You charge people, and they have to jump through hoops to get an entry code.
My wife and I booked and also had to call about 4 properties to tour today 3 times this week. We’re supposed to be able to tour them until 8pm today and none of the codes are working at the doors. This is extremely frustrating. I want my money back.
28 czerwca 2025
Opinia niezależna
Odpowiedź od Rently
Hello Joshua,
We are sorry you faced an issue with touring these 4 properties. I do see that you submitted a case and are communicating with one of our agents. I have asked our team to escalate this on your behalf.
Our team will do their best to resolve your issue so you can continue touring.
No customer support for an urgent…
No customer support for an urgent issue. Waited for 30 minutes on the phone only to be told no representatives were available. Tried the live chat and there was no one available. Not great.
27 czerwca 2025
Opinia niezależna
Odpowiedź od Rently
Hello Nathaniel,
Thank you for taking the time to share your feedback. We are so genuinely sorry to learn about the significant difficulties you faced when trying to reach our customer support for an urgent issue. A 30-minute wait followed by no representative availability, and then the same with live chat, is definitely "not great," and we completely understand your frustration.
We are taking your comments seriously and are working closely with our teams to address our staffing levels and ensure we can provide the timely support our customers deserve, especially during peak times and for urgent matters. Your feedback is incredibly valuable in helping us improve.
Great great great
25 czerwca 2025
Opinia niezależna
Odpowiedź od Rently
We're so glad you had a great experience! Thanks for the 5 star review!
Definitely easy and fun
Definitely easy and fun. Made the process simple and smooth!
17 czerwca 2025
Opinia niezależna
Odpowiedź od Rently
It's great to hear that you had a great experience! We hope that you will use us again in the future! Thanks for the 5 star review! ⭐️
It was easy to use and no pressure
It was easy to use and no pressure
9 czerwca 2025
Opinia niezależna
Odpowiedź od Rently
Love to hear that your experience was easy breezy 😎! Thanks for the ⭐️⭐️⭐️⭐️⭐️ review!!!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.