Rentalpremium Recenzje 

Ho noleggiato un auto presso Rental Bari per 2 giorni senza fare l’assicurazione ( solo per un breve spostamento) e mi hanno constatato un danno sulla portiera ( un segnetto che manco si vedeva ) già esistente e mi hanno preso 390€
Fate molta attenzione a questa gente e fotografate OGNI CENTIMETRO della macchina se non volete finire truffati come è successo a me
Da evitare assolutamente
Pessima esperienza voto 0

Esperienza pessima
Ho noleggiato l'auto solo per un breve spostamento,alla consegna, la ragazza ha controllato l'auto se fosse tutto apposto e ha trovato nella chiusura dello sportello anteriore un po' di mancanza di vernice causata dall'apertura e dalla chiusura della porta. Da premettere che per entrare in macchina si deve aprire lo sportello e chiuderlo. Non è stato assolutamente causato da noi. Ha cercato il pretesto per rubarci 400€.
Ladri, non si possono definire diversamente.
Fate attenzione!!!!
Vi consiglio vivamente di non noleggiare nessun mezzo da loro!
Vergogna, sono schifata.

Ho prenotato e pagato un'auto. Un giorno prima del ritiro mi hanno mandato un messaggio dicendomi che il prezzo non era più quello concordato ( 200 € ) ma bensì 800 €...... Dopo quasi esser quasi svenuto mi hanno raccontato la favola che era una loro disposizione interna....... Quando pensavano di comunicarmelo ? Mai Più

Based on the reviews I had already read on Trustpilot, I honestly suspected that RentalPremium.it might not be reliable, especially considering the unrealistically low prices.
Still, being misled until just 7 days before departure is simply not serious.

They advertised a Peugeot 2008, 5 doors, automatic with A/C (or similar) for €38 for 15 days. At that price, I understand now why it was too good to be true — but keeping the booking alive for so long was misleading.

I then received this message:

“Good morning, RentalPremium. I tried to contact you regarding your booking with us. Unfortunately, we no longer have vehicles available for the days you booked. I wanted to inform you as soon as possible so you can still obtain a full refund and look for an alternative with one of our competitors. I have seen that prices are still good on Doyouitaly. Sorry for the inconvenience.”

I must admit the message — and the subsequent WhatsApp exchange — were polite and respectful, and at least they informed me in time to look for another solution.

For this reason, I am giving one star instead of zero (if zero were possible).
Still, cancelling a booking one week before departure due to “no availability” after advertising such prices is not a professional way to operate.

Noleggiato auto a Bari Aeroporto (contratto BRI 3815). Alla riconsegna mi hanno addebitato 180€ per un danno che NON risultava nel contratto firmato alla consegna.

DANNO PREESISTENTE NON DOCUMENTATO + NESSUNO RISPONDE AI RECLAMI.

Ho prove contrattuali, ho fatto chargeback, reclamo al Corecom, segnalazione Antitrust.

CONSIGLIO: Evitateli. Fotografate ogni centimetro dell'auto. Non fidatevi delle loro liste danni.

Truffatori a livello nazionale. Macchine difettose e danneggiate. Consegnate sporche e non controllate. Con spie accese pneumatici consumati e altro
Depositi trattenuti per oltre un mese dopo la riconsegna della vettura. Servizio clienti arrogante. Emanano regolarmenti a loro piacimento a seconda della richiesta stagionale. Evitateeeeee!!!

I recently hired a vehicle from Rental Premium and, unfortunately, my experience took a negative turn at the very end. The pick-up process was smooth and everything seemed perfectly fine during the rental period. However, when I returned the car, the company suddenly claimed there was a scratch on the vehicle—something I did not see when I dropped it off. Despite having no evidence of this damage at the time of return, they deducted €100 from my card.

On top of that, they added extra charges for returning the car “before opening hours,” even though the company is advertised as operating 24/7. This left me confused and disappointed. They also applied an additional “administrative handling fee,” which was never clearly explained.

Ce n'est pas une notation que j'écris ici mais une alerte, une grosse mise en garde contre ce loueur de voiture. Tarif hyper attractif (3/5 euros par jours la location). Au final, c'est une belle arnaque, des gens malhonnêtes, qui ont une technique bien particulière: Ils sont toujours pressés (j'ai lu ceci sur d'autres victimes de ces loueurs) Je vais passer les détails de l'arnaque que j'ai subi, qui me coûte plus de 20 fois le prix de la location. Ils ont ajouté des dommages avec une fausse facture de 300 euros (tout juste en plus...), 25 euros de lavage et 50 euros de frais de dossier et d'autres montant.
C'est dans les mains d'avocats car je ne peux pas laisser d'autres clients se faire voler par ces loueurs (un peu à l'écart de l'aéroport en plus - même s'ils revendiquent qu'ils sont dans l'aéroport. Tout est truffé de mensonges. N'y allez pas vraiment pour votre sécurité.
Si d’autres personnes sont partantes pour faire une plainte commune ? Je vais contacter l’ambassade d’Italie en France et rédiger un courrier pour le procureur de Naples. Assez de ces sociétés d’arnaque !

METTO UNA STELLA PERCHè NON POSSO METTERE ZERO
, COMPRATO ONLINE UN VOUCHER + ASSICURAZIONE SU DOYOUITALY PRENOTANDO UNA MOKKA PER LE 19:30 MI RECO ALLE 18:30 E MI DICONO CHE SE VOLEVO RITIRARE L' AUTO IN ANTICIPO AVREI DOVUTO PAGARE 30 EURO IN PIù, ANZICCHè FARE COME TUTTE LE ALTRE AGENZIE CHE AVVISANO DI RICONSEGNARE L' AUTO ALLO STESSO ORARIO IN CUI LA SI RITIRA, ASPETTO LE 19:30 LA TRANSAZIONE CON LA CDC DI BNL NON PASSA CON IL LORO POS, MORALE DELLA FAVOLA PERDO UN TOTALE DI 40 EURO, PERSONALE ALTAMENTE SCORRETTO E SCORTESE, ESCO DA QUESTA PSEUDO AGENZIA DI NOLEGGIO E VADO A FIANCO DA GALDIERI DOVE MI ACCOLGONO CON CORTESIA, LA MIA CDC PASSA SENZA PROBLEMI E NON MI FANNO ALCUN PROBLEMA DI ORARIO.

I booked through Discover.com App and purchased full coverage insurance separately, but when I went to pick up the car, they forced me to purchase damage insurance separately. In exchange, the original deposit would be reduced to €250 instead of €450. I paid the €250 deposit and the damage insurance. They said the deposit would be refunded due within 20 days of returning the car, but it's been two months, and I still haven't received a refund. I emailed customer service, but they haven't responded, and I think this is a scam. I don't know how to get my money back, so I'm currently contacting Discover.com but they say they're not responsible because the deposit is paid directly to the rental car. I definitely don't recommend them.

"Very disappointing experience with the car rental company in Naples: Despite providing my flight number and phone number when booking, I was not contacted when my flight was delayed. As the plane circled over Naples due to a thunderstorm, I was unable to reach anyone myself. At the location, there was no signage at all, the station was very difficult to find, and no one could be reached by phone. The reserved vehicle was no longer available, yet I was still charged the full price. I have not received any response to my complaint to this day. Absolutely not recommended!"

We hired a car form here we booked it for italy first thing was that they didn’t come to pick us up for about 90 minutes he kept calling saying he’s coming when they came they dropped us off the where we were supposed to pick up the car we didn’t get that car we booked they changed our car it was extremely dirty from the inside and the outside and the fuel tank wasn’t full either our flight back was really early we didn’t tell them we have a early morning flight and he said we can’t drop you off because it’s too early but we did tell them before we have an early flight we did tell them we were looking for a taxi when we found one it was really expensive it was for emergency and we paid 100 euros and the taxi driver didn’t give us a receipt and he took cash and they planet rental cars didn’t give us our money back apparently we need a receipt for the 100 euros to come back

Truffatori! A da Malpensa hanno cambiato sede da Lonate pozzolo a Gallarate e non hanno avvisato ne rispondono al telefono. Si sono rubati l’acconto e non rispondono ai solleciti

Wir kamen aufgrund einer flugverspätung sehr spät in Neapel an. Besonderen Dank an Flávio, der sich sehr bemühte und auf uns wartete.

I booked a car through DoYouItaly, provided by Rentalpremium, and it turned out to be the most stressful rental experience I’ve ever had.

A few days before pickup, I was told the car wouldn’t be at Malpensa Airport as advertised, but 20 minutes away. They promised a shuttle from the airport, yet when I arrived there was no one there. I called and messaged over ten times — no response. Another customer was waiting since 8 a.m. with the same issue.

After 1.5 hours, someone finally showed up — not even an employee, but a “friend helping out.” We were driven to a tiny, unprofessional office and given a different car (a Volkswagen T-Roc instead of the Fiat 500X I booked), full of scratches and dents.

The car itself was fine, but returning it was a complete disaster. Despite confirming the drop-off time, no one was there when we arrived. I called and messaged dozens of times, but nobody answered. We had a flight to catch, so I had to leave the car and keys at the building’s reception and arrange my own transport.

The same man from before eventually drove us to the airport — but only after charging €40, which I had to pay just to make my flight. Later, I received an email saying the car was “checked in” with no apology or explanation.

This entire experience was unprofessional and stressful from start to finish. Rentalpremium should not be allowed to rent cars through DoYouItaly ever again. I strongly urge DoYouItaly to take immediate action and remove this company from their platform so no one else has to go through this.

Ho noleggiato un auto presso il punto di Fiumicino, mi sono trovato benissimo e i ragazzi sono stati molto seri e professionali. L’auto che mi hanno dato era praticamente nuova con pochi km.
Consiglierei sicuramente questa azienda di noleggio.

Visto che non avevo assicurazioni posto che l'auto dormiva in garage e dovevo fare poca strada hanno profittato nell attribuire danni inesistenti con scheda danni che non riportava i reali danni esistenti che poi hanno cercato di addebitare . Sono una vera e propria associaa delinquere ..truffatori navigati..roba da Adiconsum

Tutto perfetto, ho aspettato un pochino per ricevere l'auto ma c'era molta fila al point, per il resto auto pulita e performante.

Ragazzi competenti, auto perfettamente nuove consiglio per chi deve noleggiare un auto

We had a reservation and they did not answer the phone. Did not show up at the airport. We had to book an hotel and rent another car the next day for an extensive price. SO DO NOT BOOK WITH THIS COMPANY