Real Madrid C.F. Recenzje 

Placed expensive order, got no tracking number after 2 weeks. Contacted CS who said there are warehouse delays and gave no ETA. Got sick of waiting and not getting transparent answers from CS so I asked for a refund as order not shipped yet. They said they will have to submit a cancellation request( whatever that is). No confirmation of refund request yet so I'm expecting this to be another lengthy process. For the biggest club in the world to have such an awful contractor in charge of this, this is woeful and been a terrible experience. Go to addidas if you want merch!

Ordered a set on July 10 with the next day delivery, now is August 19 and the order has never arrived. Tracking number provided is not valid.
Customer serviced ignored 3 of my emails.
Chat takes forever and does not provide any help, only informing that they have "reported the delay".
Total scam and the worst CS I have ever came across.

hala madrid y nada mas

I ordered a Real Madrid Third Authentic Shirt on March 19th, 2020 but i did not receive it yet. I emailed them and they replied and said that I have to allow 20 working days from the dispatched date which was on 25/03/2020. Today is the 30th working day which is 28/04/2020. The biggest problem is that these guys did not provide me with a tracking number so I really have no clue where my shipment is at. They kept telling me to check my local postal office as if there’s only one in my area. There is a postal office for Ups, Purolator, Fedex, DHL, and Canada Post. It’s not my job to contact every single local post office in my area and also they wouldn’t tell me of they have package or not unless I provide them with the tracking number which i don’t have. Very bad service. DON’T BUY from these guys I swear they’re SCAMMERS.

Having previously been a Madridista card holder for a number of years, I purchased a new card around 3 weeks ago, having booked flights and accommodation, for the forthcoming Champions League fixture v Manchester City, at the Santiago Bernabeau Stadium on the 26th February 2020. My new membership arrived yesterday, including my Madridista card, which states that it allows card holders to match tickets after members but, before general sale. Today the 6th February 2020 was the sale date, at 10.00am Spanish time 09.00 UK time. At 09.00 am UK time, 10.00am Spanish time, I attempted to log in, to purchase tickets for the game in question. To my anger and frustration it stated "This fixture is a restricted sale". I contacted the Madridista card helpline and, received a call from them shortly afterwards. The customer service person of the Madridista card was also at a loss, as the sales started within Spain, on time. I have still not purchased a ticket, after previously paying 35 euros to obtain a Madridista card, in order that I could purchase a ticket for the fixture. I don't know if playing a English side and, myself being of UK origin has anything to do with it but, nowhere in the conditions of sale of the Madridista card, does it state that a person would be refused access to ticket sales, if a person/s comes from a country, in which the team Real Madrid are playing, comes from the same.

Worst website ever! I got my package delivered today with a blue tea mug and it was smashed completely. I've sent several emails and tried to call them with no answer. And I paid more than $10 for an exprss delivery.

Still waiting on an order that was APPARENTLY sent two months ago. Have tried multiple times to contact customer service. On the odd occasion they respond, I don’t receive the answer I need! DO NOT BUY FROM HERE.

Ya no es lo que era, muy caro y el futbol del equipo no es bueno. Para más intensidad ves a ver al Atlético de Madrid y para mágia al FC Barcelona.

This is the worst purchase i have ever made they told me to contact them on the 16th day if i have not received my package they have not tried contacting me and have ignored me i wish i could rate the company a 0. Do yourself a favor and do not do business with this company your package will come late/or not even be received in my case

3 Months waiting for return and nothing ....

I order some goods to webstore and I didn't receive it! So I claim to be refound I 3 Month after the answer I got is they are waiting to receive the goods in the warehouse in order to refound!
Seriously???
So I didn't receive it, and now they saying that also didn't receive it.. why they don't ask to the transport company??
What fault do I have?
And where is my money??

Not sure why I cannot vote for 0 stars. I have made an order of 1 jacket in march, but when I saw my bank account I saw the money was withdrawn twice. After trying to resolve it, no solutions came. Next thing, I received two jackets. Again, trying to mail them and they said I had to return one of them and would get my shipping (which I had to pay my self) partly back and the jacket would be refunded. Now 3 months later, nothing has been refunded yet. After having multiple mail-conversations, I am talking about about 3 mails a week, still nothing is handled with. They now claim the refund has been made already at 24/4 but at the beginning of may they told me they still had to handle the situation. It is one BIG LIE in my opinion and I am still waiting for my 100 bucks.

Do not order here, they suck and do not care about your service. Luckely they can build their nice big stadium with some stolen money!

Hala madrid.. Vamos Zizou

Bad customer service !! Never again

Professional management in my experience,responds quickly to emails,resolved my issues multiple times. Even replaced my items more than once when problems arised.

I had a really bad experience with them.

It's been more than a month since I ordered an item, and despite many calls to customer support, I still have no information.
On a few occasions, they kind of brushed me off. They said things like "Didn't it arrive already?" as if it's a pleasure to call the customer support or what? "Of course it didn't! This is the exact reason I'm calling you."
I had to pay upfront and they told me I cannot be refunded.

I definitely wouldn't recommend their services.

I had a very bad experience with them. I ordered something a month back and it is yet not delivered. After multiple emails and conversation, I am given to believe that the good is returned back. Now I am trying to contact them for a refund and they aren't responding to the emails and nor are picking up the call. This website is not dependable so think before booking anything.

Hala Madrid! Vamos chicos!