Real Madrid C.F. Recenzje 

horrible team, super corrupt and they have a lot of people in their pay roll, please uefa remove like 5 ucl that they won with help, and banish them from competition for a couple of years

I am sorry to hear the horrible experiences others have shared. However, that simply was not my experience. I received my merchandise in a timely manner despite being shipped from over seas. It was what I ordered in the right size. I contacted them via e mail and withing 24 hours I received a response. Yes, I would shop there.

Customer service has been TERRIBLE. Ordered a jersey and took months to arrive. Not to mention THEY DELIVERED THE WRONG JERSEY. Sent email after email and no response. And after I finally receive a response they don’t even address the situation. Finally after 4 LONG MONTHS they sent a return label and I told them I want a refund because I didn’t want the jersey anymore as that size did not fit. Instead, after a few weeks I received the correct jersey which I told them I no longer wanted.

I wish I had read these reviews before. Never shopping from Real Madrid shop again

DO NOT BUY A JERSEY FROM THEM I REPEAT DONT EVEN THINK ABOUT IT THIS HAS BEEN A NIGHTMARE ITS BEEN 17 business days and still hasn’t shipped it’s been two weeks since they “escalated the cancellation” and still hasn’t been canceled if u want a jersey go directly from adidas and buy it they are more of scammers than a business it’s sad that loyal fans and customers are treated this way they won’t even respond to my emails or the chat anymore because I lost patience with them and told them how it is next thing I will do is call my bank and dispute the charge because clearly I haven’t got what I paid for.

If I can give 0 stars I would this has completely been a headache on the product I ordered it says 5-7 days to make and then shipping starts it has been more than 10 business days and when contacted them through the chat they can’t even give me a ship date and was told that my product isn’t even made yet and I can’t get a refund. Please do not buy anything from there go directly throguh adidas and get a jersey and save ur self the nightmare and headache I have started a charge back through my bank so we will see but horrible horrible customer service #HALAMADRID

The customer service is unbelievable. The representative when I contacted about my order that still says after 9 days unfilled that I'll receive and email when it processes and ships and thank you and have a nice day and discontinued the chat. I didn't even get a chance to respond. I'm calling my credit company and disputing the charge. I no longer need the items because clearly won't make my sons birthday on Thursday eventhough at checkout said I would have received in time.

Son unos crack me encantan tío sigan así

As many others here, I made an order for a substantial amount of money (the products are expensive) and I have not received anything over a month later.
They have some people answering emails promptly but that's about it. The order does not arrive and no refund is issued.
A total disaster. I am about to start a formal claim now.

I am pissed waiting 10 days and they even didnt send the items!! So you can order items, but will not receive them cause of tier 4??? Amazon delivers, UPS delivers, royal mail delivers CHINA DELIVERS, the richest club in the world cannot deliver 😡😡😡😡😡

Never received my purchase. Customer service won’t answer. It’s a scam.

Extremely bad service.

I placed my order more than a month ago (a player shirt), and I have not received it yet.

I have been in contact with the support (after I have reached out) about 10 times, but nothing happens.

At one point, they even suggest that I reached out to the delivery firm to check up with a status, as if it was my problem to solve it!

Very disappointing - can only recommend not to order through the Real Madrid shop.

The 18th of August i placed an order, with Real Madrid´s online shop. The order was of 450€, and that includes express shipping. Thinking i was gonna see the first Real Madrid games of the season, enjoying my new kit along with my sons new kit was far from what I got. After not hearing anything within the first 10 days, I sent them a message. No answer in the 3 coming days. I then decided to call, and there it was. They said they had some issues with one of the products being in stock, but said my order would be shipped within the coming 3 days. Now that was a complete lie. Seeing as nothing ever happened, i sent e-mails, i called. In total i sent 7 e-mails, and i called 5 times. From these 13 enquiries, they gave me 7 different reasons for why it never got shipped. @ 14 October, they refunded me the express shipping cost. And @ 23 October, it was finally sent.

I mean. Im happy that it finally was sent, but I´ve ordered a lot of things online during my years. But NEVER have i seen this horrid service. Never.

Q vergüenza perder hoy! El equipo más grande o uno de los más grandes, perder contra este equipo! Wow

I'm a big fan of the team but unfortunately their support is not as good. I ordered a couple of jerseys and it's been almost a month now and I have not received it, customer support is also very poor.

I have made an order from RM store on 2sd August which still I didn't get.
They never answer immediately, at least 2 or 3 days to answer some times I had to send an other email to get an answer, they refused to cancel the order, they don't follow up with the shipment, they don't answer.... It's the worst experience with a big shop. It's shamefull

A club of the magnitude of Real Madrid simply can't have such customer support. I placed an almost €500 order and that was immediately cancelled because they told me that I have to send an ID card to confirm my address. Of course, I did that right after but 3 days later, having sent them three more emails, I still haven't received neither response, nor update about the order and I was still charged! Absolutely ridiculous!

I ordered a jersey for my son's birthday more than 6 months ago now, they sent me the wrong size. I had to pay out of my own pocket to return it, they received the uniform and I have still not received a refund. I am a huge fan of Real Madrid but I am so disappointed with how they treat Madridstas, I would not recommend this shop to anyone.

I placed an order July 26 but the order was never delivered. I sent more than twenty emails but always the same answers .we escalated your ..............blah blah so anyways kept sending emails and.saying what a bad representation they were for a club like RM .so I finally got an email today saying that the order was canceled and a refund was issued

Never got my order, didn't get my refund yet, i'm frustrated. They told me that my case was escalated to the whoever he is that can solve my problem and get me a refund, and it didn't happen anyways. Feels very bad that a club like RM have a poor shop and a poor quality service. The shipping was more expensive than the order itself, thinking it was for fast delivery (2-3 days), it's been ages now. feels veryyyyy bad. I don't recommend