The Royal Bank of Scotland Group plc Recenzje 

4 weeks ago RBS took over £100,000 out of my account without authority. leaving what should have been in healthy credit massively overdrawn

I couldn't get cash.
Direct Debits failed.
RBS failed to help.

I complained and got the impression that I was being a nuisance and that they honestly didn't give a damn. 4 weeks on that hasn't changed. No apology. No explanation. No offer of compensation. No replies to emails.

It takes quite a lot to alienate over 45 years of custom ( yes, I've been with them for 47 years....) this thoroughly, but they have managed it. I wouldn't trust them to run a bath, let alone a bank.

I put a note on my debit and credit cards that I was going to be using them in South korea for a month. The day I land they blocked my cards. I currently owe my fiance £2000 got to love them. Ps, I messaged them for 12 hours and I kept getting the same response "there is nothing we can do"

Appalling service. 50 minutes wait for a call to be answered then cut off by operator. Robot chat refers you to Indian chat centre, transferred 4 times (20 minutes), outcome - given incorrect contact details. Might be a good choice of bank if you have unlimited time and patience, otherwise try elsewhere.

Useless. I switched my bank account and moved my money from my savings so my savings would be completely empty. My main bank account then was closed and they are refusing to close my savings without me visiting a branch as it’s the only bank account I have them! They have been unhelpful and difficult to reach as I continuously have to go through a robot to contact them even halfway through a conversation. There’s also isn’t a branch close to me.

Scum closed my branch office. Cheltenham branch closing too. Declined my debit card transaction.

I've never had a bad or even a poor experience with RBS.
Excellent service, great savings rates and current account rewards.
App is a dream to use, spending message appears immediately on my phone and customer services go the extra mile in a cheerful friendly and professional manner.
5⭐ bank.

I call it TOXIC not RBS tried using my Debit card today to pay and TOXIC block,blocked, blocked again phoned RBS for help got through to call centre guy who left me holding then rang off nice TOXIC. PS watch your accounts just been paid £2.05p for an £20000 ISA for a years interest Good old TOXIC does it again 🤬🤬🤬

Made an account switch to.rbs this April and they never paid me the reward money they promised when you do the switch...i completed all the necessary steps and still not received any reward!!!!!!!!

Was having a nightmare trying to get a RBS charge lifted from a property I am trying to sell. Paid off the loan 12 years ago and rbs still hadn't released the charge. The 5 stars are for a fantastic member of business banking customer service, Waheeda Khatun.she was wonderful, in 4 months of stress and being passed from pillar to post, she was the only member of RBS staff who was really concerned to get this sorted out for me. Thankyou so much Waheeda, you were so kind to me and all your efforts did the trick

Biometrics in RBS App never seem to work and that stops your transactions dead, until you remove it?
Lost ninety minutes today trying to make it work with help of the chat line whom could only apologise.

Been with the RBS for 35 years. I had to ditch them. Their website is stuck in the 1990's. They disabled their credit card portal, leaving you only to have basic functions for paying your monthly bill through their main banking portal - might have known that paying them would be easy, anything else is impossible. You can't change your address to anything that isn't in their database online. They implement credit limit reductions on your credit card randomly to suit their own benefit - balance chasing. They closed all their England branches leaving only NatWest to service their RBS accounts - needless to say, NatWest don't hold RBS bank account holders in high regard. They don't reissue your debit card upon expiration of the existing one, without you calling them to remind them that they owe you the new card. They're simply too dysfunctional now to be any practical use. I really was impressed with their service when I joined in 1987 when they were William & Glynn's. Now....they don't even meet the definition of a bank. I just can't deal with their useless service anymore.

I'm no longer able to buy goods and services online because of the RBS's two-factor authentication process which requires a smartphone app (I don't have a smartphone). This problem doesn't arise with firms that use, e.g. PayPal, as their type of authentication works on a landline or on an old-fashioned mobile phone, both of which I have. I have been a customer of RBS and their predecessor banks since 1966, but was not informed that I would be cut off from payments in this way.

I've been with RBS for a few years now and have had the odd problem with unexplained card declines but nothing more serious than that. However, two weeks ago I booked a hotel holiday in Spain, went through the security checks, sent back the code that was texted to my mobile, and that was that, no error messages or anything. But I then got an email from the hotel saying the payment had not been made and suggesting I try again.
At this point I logged into RBS online banking and tried to find out what was happening, and this is where the real problems with RBS start to show themselves. The only thing you are offered in the way of a helpline is their "digital assistant", to which they've given the cute name of Cora to help you relate to it because you're just a customer and therefore too stupid to realise that it's only a bit of pre-written script.
You have to stick with Cora for a long series of questions and answers before Cora runs out of pre scripted options and patches you through to some human operator, (in Mumbai I think judging from the names and phraseology used). You then have to provide your login details all over again, and it's no use pointing out to them that you wouldn't be having a text conversation with them now if you hadn't logged into online banking in the first place. It seems these guys are operating outside the RBS online banking system. I had to go through this process several times as I got fed up with long waits as the operator did not seem able to answer my question, so I hung up and tried again. And of course if you do start again, you have to go through the whole Cora process again before you get patched through to Mumbai, where the human operator will ask you to wait till he reads the conversation you have just had with his colleague. (It's not a colleague, mate, it's a scripted system so don't try to come it with me).
I eventually got through to someone who (after a long wait) came back to assure me that the payment had been approved and was just not going through due to the bank holiday. Should I try to pay the hotel again? No, I was told, it would go through on Monday. That was over a week ago, the payment has still not been made and I've now missed the room I was trying to book.

RBS online banking is OK as long as everything is running as it should, but as soon as you get a problem such as this - a payment that has not been made, it is nearly impossible to find out why as you cannot deal directly with anyone at RBS, no phone numbers, no emails.

I have however found the solution to make sure nothing like this happens again. I'm switching my account to another bank that offers direct (and competent) contact for online banking querries.

I cannot believe that the royal Bank of Scotland has not put my wages through into my bank account just because it's the bloody queen's platinum jubilee so while there all enjoying themselves at the banks the rest of us have to suffer because we can't access to our own wages it's an outrage we weren't even warned that this would happen just because it's a holiday we don't all get that holiday some of us still have to turn up at work and get the holiday at a later date but the royal Bank of Scotland couldn't even make sure someone could work to make sure the public's wages are put through into there bank accounts on time there irresponsible and inconsiderate they give a damn about the hard working tax payers who might need there wages. I might now have my wages put into my other bank account because how irresponsible the royal Bank of Scotland is.

I have raised a complaint with them since January 2020 and until now they haven't sent the information that I've requested and constantly denying and using all the delayed tactics so I will give up. Yes, they are free to demand payment but when we demand the information we want they don't provide them. I am so disappointed and very angry with how they're refusing to add me on the mandate since I've been dealing with it and my name is always been there but they ignore it. We have done everything and they come up with another excuse that this is not done or completed properly when all the branches have closed so where do you go! They are now saying that they can't add me to it when I am the only one who knows about this account because I am paying for the monthly payment and managing it since it was opened! Avoid this bank at all cost. There is so many bank out there with better customer service, pay more interest and less charges to every day banking and have the customer's interest . This was an old account and I cannot wait to cut the cord with them. Absolutely disgusting! I am putting my experience with them to all the platform so to warn customers.

Been with RBS for 20 years and had my fair share of problems with them over the years, some minor, some extremely major. The most recent happened on the 28th May when I went to digital banking to amend my standing order for my house rent for 4th June. RBS said I could not do this now as it is only 48 hours to the payment date. No RBS, payment is not due on the 30th, it is due in 192 hours!!!! So my only option was to cancel the standing order, which I did. Then I had to make a new one for 4th June but now this threw up another wobbly, saying the earliest was for the 6th June. My tenancy agreement states that this date the 4th cannot be changed and I have had it for 13 years. So because of RBSs crazy ideas I could be found in default of my agreement. Fortunately my landlord with whom I am on good terms with allowed this one time change, but for me to correct it for July.

Opened a new current account and Digial Saver at the same time. Absolutely flawless process helped by the advice received using the Cora Assistant. Raised a few questions through Cora and received prompt, efficient response on each occasion. Very happy.

I switched to rbs using the switching service as they were offering a switching bonus, done all my part and fulfilled all requirements… still waiting on my payout and nothing.

Other banks I have done this with have paid almost immediately. Avoid.

Choose a different bank!
Been an RBS customer for 20+ years and I normally just use Switch and DD and everything works.
Today I went to the branch. It was Saturday (still is). I wanted to use the cash window as I needed to withdraw an amount above my card limit. I was told "Sorry, the only services available are those you can do from the machine as it is a Saturday." So what is the point of the branch being open!!! ?
A little later I went to a cash machine figuring I could withdraw the money up to my limit each day over the next few days, not ideal, but it could work.
The machine said my limit was £250. I tried to withdraw £250. I was over the limit for the day!!
The only way this could be the case is if the "Cash Withdrawal" limit is actually a daily transaction limit. (I had spent £20+ at the supermarket earlier).
Not having access to my money has really messed things up for me as I get ready to start a new job!!
What a waste of space of a bank!
Choose a different bank, choose useful and not USELESS!