The Royal Bank of Scotland Group plc Recenzje 

Tried for over 1 week to set up switch of current account. Input data requested via Digi docs as did my wife numerous times. Continually got requests to conclude application , retrying via Digi docs but gave up. Unfortunately this is not what I expected from RBS!

Absolute shambles of a bank. They have a security system that protects themselves and not customers, thanks to Fred Goodwin.
I can't give them a minus review if I could I would.
I have had to report them to the FCA.
They are in my opinion not interested when asked if a person Was qualified under the Finincal Conduct Authority fitness rules to to discuss Finincal matters with me they said they would not answer that question. Well that tells me a lot. I will be dismissing them as a investee in my Finincal life after the FCA investigation is complete.

I would give them a zero if I could, absolutely hopeless. Been banking over 25 years with them and honestly tempted to close my accounts with them, 5 phone calls and I still haven’t got it sorted.

The rbs has an incentive to switch to their accounts but I have tried several times and their live sense, where you take a photo to confirm identity does not work! Their chat rep referred me to their switching team which referred me back to their chat team!!! Crazy ridiculous service. Rbs get your act together and stop batting customers back and fore clearly you don’t want their custom.

After spending an hour online trying to open a bank account with you, navigating and repeating multiple times your terrible identity checks, submitting my passport, current bank account and address details and moving my face around in your partner companies app to prove i exist, you have declined to open my account due to identify...I only want a current account, no overdraft or loan, just want to pay money into you yet despite having full time employment, UK passport, driving licence, and mortgage you refuse because you couldn't identify me. I do wonder how anyone manages to even join your bank.

Just opened current account and digital saver. All went well. Very easy to do and website and app are good and easy to use.

This app is truly dreadful. I just switched to RBS from TSB. I haven't been able to set up a direct debit, transfer money and had to ask their bot several times for help. When will banks learn that you need to speak to an actual person. You either have to phone which is never easy or do a Video call. I don't always want to be seen ( for example if I am ill or out and about) They are so security conscious that it is ridiculous. Wish I hadn't switched. Am not in any way associated with TSB but RBS could get a new app designer like theirs!! Horrific

This is specifically for RBS Collective Investments. They are proving awful to deal with. Even people who work elsewhere in RBS have told me they are terrible, but they just throw their hands in the air and say there is nothing they can do about it (and then go on to describe how bad they are to deal with even when you work in RBS!). Hours spent waiting on the phone for customer service, an online portal that is in the running for being the worst piece of software I have seen in thirty years, and impossible to resolve an issue with them. Was eventually told to write to them - but make sure it's recorded delivery as they allegedly have a habit of claiming not to have received letters. It's the third decade of the twenty first century and the best way to contact them is to send them a letter? Remarkable, but seemingly symptomatic of their approach to customers, As this is related to a Child Trust Fund this is particularly poor. They are dealing with young and potentially financially inexperienced people who frankly they are just taking advantage of. Next stop the Financial Conduct Authority. IMHO - one would be well advised to avoid them at all costs.

Pathetic customer service.

Locked out of account 3 times within first week of being a customer.

The very first time I tried to log in it was flagged for fraud and account was blocked. Had to call to say yes it’s me. Told all good and will be unblocked.

Was not done correctly so had to call again, got unblocked with apologies.

Then the very next day my digital banking is blocked again!?!!?!

Called customer service and opted to be called back rather than wait 11 minutes. Get the call back immediately, then on hold for 15 minutes!?!?

Customer service rep said he was operating on a limited service today, could not view my account even though I passed security and had all the details, therefore could not help me at all. Offered 0 assurances it would be resolved when their system was back up.

Absolutely shocking experience.

Application form filled in on line 2March to change my current account from hsbc to RBS, can’t get to speak to anybody about this transaction I have wasted over 1hour to get some satisfaction to no avail I keep getting passed on a other department who can’t help with my enquiry.I have decided not to carry on with my application. This the worst service I have received from any bank
Mr Allan Sinclair

Worst bank ever never give me an overdraft in ten years but will give me an unarranged overdraft thanks for that's not why do this them it makes you overdrawn then you get charged. The worst bank in UK

I was delighted to have been approved for an overdraft several months ago, but since then I have had my income cut by £600 which left my finances faulty. Unlike NatWest. RBS wasn't as helpful though they cancelled two charges. I would have hoped for the same service that NatWest provided with my current account.

Very poor customer care and lack of understanding in my hour of need. First time I have ‘needed’ you and you have left me in a horrible dilemma. Website full of commitment to help with financial difficulties but in reality you don’t want to know.

This Bank is not fit for purpose. It allows credits of over £20,000 but not debits in the same day. It accepted a transfer from one of my savings accounts but not to another registered on the payments page. The fraud dept refused to transfer my money from Marcus to my Investec account. So I closed my Current Account and changed banks.

An utter disgrace. They do not answer their phones, their automated systems don't work. They say they will pass you onto a colleague, which is another automated recording, which gives you several 'solutions' as to why they can't give you access to your own money, none of which work. You are then repeatedly told your call is important to them, surely the most inept and dishonest statement ever made, and put on hold for an hour or until you hang up. If you try registering online, as I did, unless the account is a current account with a sort code, you get kicked out of their 'solution'.

Can't wait to be shot of them, as soon as they kindly tell me what my balance is and if I'm allowed access to any of it.

Oh, and after 20 minutes of foolishly going round in circles with their AI digital assistant, I filed a complaint on their web site, which was never acknowledged.

It feels like all the institutions that were many decades ago set up to serve us, Government downwards, all now work against us.

I know it's unfashionable but I have never had a problem with RBS.

My experience on the phone is good - UK based personable customer service who can help with anything I've ever asked for and no huge wait times. Of course, if you don't pay your credit card I guess they aren't so friendly! They have voice ID to verify you on the phone and CS always keen to promote products which I've no problem with. App is also absolutely fine.

In store I have limited experience but when I have staff are friendly and knowledgeable. Alot of it is automated now so this I can see will be off-putting for some but I can see why.

Reality is RBS/Natwest is pushing technology and digital banking which 99% of the time makes sense because that is how people bank now.

I wanted to talk to someone in my RBS branch about depositing a 6 figure sum in a new account.
Nobody would see me . I was told to do this online!!!!!!! ( not say for a joint account)
RBS does not want to talk to customers face to face.
Terrible service.
We walked to another bank 50 yards away and set up a meeting two days later. We opened the account we wanted and I also changed my current account over as well. We are considering moving other accounts.
Unbelievable. They don’t want to talk to customers.

my card got stolen was on hold for approx 1 hour 17 minutes, to when the call was answered with their employees dog barking in the background, it became so loud that the customer support rep ended the call and no call back. very frustrating to say the least.

I've read all the bad reviews but I honestly found this the easiest bank to open an account with ever. That said I only do online banking and never go into branch so I can't vouch for their in store service, but select account set up online was easy and ID verification was straightforward. Seem to be okay for basic banking purposes.

Have been a customer with Royal Bank of Scotland for around 5 or 6 years now. Called on Monday regarding an issue and I was told that I was eligible for an upgrade on my account, I took the upgrade...fast forward to today, received an unexpected text from Royal Bank of Scotland to state my account was closed as a result of breaching the terms and conditions, my finances are fully legal and legitimate. I'm a vulnerable customer who as a result of the pandemic can't openly go into a branch, I don't have ID and I will not be able to access any funds in branch due to this. The service from Royal Bank has been absolutely disgraceful and I find the bank absolutely despicable. I'm not the only customer who find this as the reviews on this paid just show that as a bank you are only interested in lining your own pockets and high value customers. I find it extremely concerning that nobody could tell me what terms and conditions I have broken and extremely unprofessional that I was told in a text message my account was being closed!