The Royal Bank of Scotland Group plc Recenzje 

The most useless and unhelpful bank iv ever delt with a total waste of time and il be moving my money elsewhere

Can’t transfer over £1000 of my own money unless I carry about a card reader. Biometrics are an absolute joke and I DO NOT HAVE A FRONT CAMERA. It really is time and I’m now looking to close both my personal and business accounts.

This stupid blink your eyes biometric rubbish. The three pillars of information security are Confidentiality, Integrity, and AVAILABILITY. Two out of three means I opt out altogether.

I am an RBS Premier account holder. Booked parking via their travel service and I’m now trying to get a VAT receipt. They have refused to give me one!

I asked for them confirm in writing why and they have refused to do this too!

I think it might be time to change bank to one who values my custom

I just received my new Mastercard because RBS decided to change from Visa. Totally disgusted with RBS because someone somewhere in RBS is benefiting from this change and it certainly isn't the customer! I had to contact 11 different companies to change my payment details just so someone up at the top of RBS can have his backhander!

Digital Banking face recognition is nothing but a joke … Went through the process & approved but when using app the face recognition didn’t work repeatedly so deleted it

Dreadful, dreadful, dreadful experience in branch waiting and following day fraud call waiting.
No harm to individual staff members it's the RBS processes and huge wait times.
Arrive at a branch, get there meet & greet treatment then wait in a branch decorated the like a old British rail train station. Hang around at pods like a crap cafe bar, poor discretion or privacy as well as a poor environment. Get everything done eventually, cross checked by 2nd person/ manager. All good at last! Nope.
Fraud team call next morning. Wait 20mins for them to answer, then another 20mins after getting answered for their 'systems' to upload. I don't know how much of our customer money was paid to which consultants for their process designs. But what a dreadful result.

Been with RBS for 40 years but they are now shocking . Had a bond with another provider mature so decided to send payments to Atom bank in a new easy access high interest account. £20k is the daily limit so arranged the first of a few payments Payment BLOCKED by RBS even though the account came back a match they even froze my online RBS account . So rang the Fraud Dept and after going through half an hour of questions he allowed the payment saying I could now pay to that account without any more stress and hassle . Low and Behold same thing happens today 29th Sept. Online account Frozen yet again and email to call the fraud dept. Rang them had to go through all the same but this time told I had to submit pictures of passport etc via a link online then ring them back . At the moment been on hold again for half an hour . She was unable to answer why this was happening 24 hrs after the last one SAME bank accounts same amount . Had enough of RBS will be leaving ASAP and complaining to bank ombudsman

I don’t normally have issues with RBS however lately they have been very deceptive and misleading. Advising things will happen at one time but it doesn’t and not showing any real compassion or empathy. I have started shopping around to change banks as I was very unhappy with my last experience.

My experience relates to the automatic renewal, or not in this case, of a debit card.

In recent years, I had not used the debit card for cash withdrawals or electronic settlement for new payees. Nevertheless it is an account used for other credit and debits. However, quite recently I tried to effect an inter bank settlement to a new payee and to my surprise it was not happening. I then saw that my debit card had not been renewed.

Having taken up this matter with the bank, it would seem that new debit cards are not being issued automatically if the card in question has not been used for a number of months.

Apparently, although not in the Terms and Conditions, it is referred to in your account web site if you are inclined to look.

Having spoken with a member of their staff today, it seems that the bank is making a decision of fundamental importance to all of us. I believe that this procedure should concern us all.

In my case, I was not able to effect a promised payment to a third party on the specific agreed date because the service provider, I.e. RBS had instigated a procedure of non automatic card renewal. This prevented me from using the account in a way that I needed to use it for this transaction. The decision was not being taken by myself, it was being taken by the bank, RBS. The bank was using past usage history as a way of implementing a procedure which possibly saved it some money I.e. no automatic card renewal by post. By doing so it was preventing the owner of that money, I.e. me, from using my account in a normal manner by making a one off payment to a third party in a contractual agreement.

Their Complaint staff member was somehow not able to grasp that concept and gradually the conversation became more heated.

In conclusion, the customer who owns the cash within the bank account is being faced with restrictions in how he, or she, might use it simply because it’s not his “normal pattern” of usage.

This is “Big Brother” banking and a younger generation is being trained by the bank not to understand or acknowledge this basic principle of who owns the money! Considering that banks are increasingly closing branches thereby, restricting our use of cash for a debit card, coupled with this procedure of non automatic card renewal, we should be very worried about whether the banks are now, in reality, becoming joint owners of our money and not a third party medium of exchange.

As we move into a recession, people will wish to use cash more frequently, and one wonders if the issue of who owns the money, in reality, will become more of a practical, rather than abstract, concept.

Where to begin. Had my accounts transferred from HSBC who were becoming worthless. 25Yrs as a customer and no benefit or interest in me as a customer. RBS plenty of benefits but they do not make up for this as the cards continually failing to work. Apple pay issues which I am told I have to wait 5 weeks for a resolution. Transactions being declined for no good reason on both mine and my partners cards/accounts.
All cards look the same regardless of the type of account which makes things tricky.
Staff have no understanding of what good customer service looks like. Place you on hold with no good reason given. Solid holds for over 20mins. Calls lasting well over an hour for simple enquiries. Terminating calls when they have had enough of doing their jobs. Its like their monitors are switched off as they seem to have no access to information that would help them deal with a call. Asking me what I would like after I have explained at great length the issues I have endured. Isn't that your job!!!
Apparently £2400 is a large transaction...in a car garage when buying a car, looks suspicious if it were offshore or a chip shop but a car franchise has a high floor limit.... Called to explain and gain authorization...nope they wont because its their banking policy...wth does that mean! So they wont even let me spend my money not that I can because the cards are broke. What's the solution … its an active replacement 3 working days which means the old card will still work till you get the new cards...But your sending me new cards because the old ones don't work...apparently too difficult for them to understand their own contradiction leaving me in a crap situation away from home when there are limited branches ATMS etc no offer of compensation or support.. Do yourself and everyone a favor and move along to another banking company. Shocking. RBS Stinks

App biometric don't work for me. To remove biometric authentication you need to use biometric authentication. I give up.

I hate the ROYAL BANK OF SCOTLAND! There customer service is horrific! I had the phone put down on me from a women in customers service. Become I asked to speak to her supervisor! As I had EUROPCAR UK taking money out my bank on many occasions this is the story:
I had parking tickets for a rental car as mine was crashed into and I had a parking permit on that car! So I was told by the council to just save the tickets and when Iv my car back they will sort this out. Now I told this to EUROPCAR TOSSERS!!
But europcar take out for each letter they got for the tickets they charge me £32 points but don’t pay anything to the council but forward it to me!! would when they shouldn’t take any money and just forward to 3rd party and they were taking £32 pounds every time to the total of £128. Now the bank promised me I’d not have this again as they agreed they should not be doing this and they put a stop to it!!! And the bank gave me £30 back for £96 europcar taken out. NOW THIS IS THE BANK AND THEY CANT STOP THE MONEY?? anyway £30 I got back from the bank as a loyalty! Anyway they allowed them again today to take £32 out of my account! So I rang them asking to why this is when you told me it wouldn’t happen again! They gave me no help that the BANK can’t stop this going through!! Omg this is the bank telling me this! So I said I want to change my bank car details for new! So he put me through to this department who said they can’t do this as it’s my number!! Omg is this really happening?? I’m thinking! So I said so what do you do if someone steals my card you still can’t do this!?? so I asked to close my account as I feel lied too and no help what’s so ever to stop this money coming out my account!! I feel so let down by my bank!! and she said to go to a branch! Anyway I asked to speak to her supervisor to ask about changing my bank details to stop any further transactions by europcar as I feel Iv to do this because my bank isn’t helping in anyway!! I feel so let down and depressed. and she put me on hold and the line went dead. a min later!! I’m shocked and depressed as I was lied to the first time I rang about this hanging up the first time thinking my bank will help!! And I look at my online banking and there there again steeling money out of my account! And my BANK CANT HELP ME!! What is our life’s coming too when your own bank you have faith in can’t stop someone taking money out of my account. But someone does it in the next country and the would change my bank details and try and get my money back!!!
I’m lost 😞

What a joke!! All there adverts saying we come first and there happy to help and they can’t help money stopped by some THIEVES LIKE EUROPCAR UK! I’m so angry with the bank I’m closing it at the branch and going back to Abby national who do help

I have been a customer of royal bank of Scotland for many years and always found them to be a great company to bank with. However, over the 3 or 4 years issues have arisen that make me question my loyalty. Every year I spend the summer in Cornwall. Abs fir the last 3 of 4 years fir a reason that has yet to be explained after being here fir a week or so my bank card stops working in cash machines, then the contactless function stops working. Last year when it happened you cancelled my cards mid-summer and sent the new ones to my home address 400 miles away. It has begun again this year, I register my complaint and I haven’t even had a response. I guess all things come to an end. It is a shame that the people who work there are let down by systems.

Fantastic bank. The app and online banking is so easy and simple! I rarely have to call because it’s so easy online to do all that’s needed. I know people complain about there being no branches but ultimately, it’s a business and needs the branches to make money to stay open. I wouldn’t dream of every changing bank, staff are always helpful and they are always striving to do better. I’ve had financial products with other high street banks and they don’t have a patch on RBS.

This app is rubbish it will not let you approve transaction, when you try it gives a error service status page then u can't use the app, untill you uninstall and reinstall it ,I've been onto RBS three times they are hopeless , changing my accounts to another bank after being with them almost 40 years

There is a 90% chance that your simple tasks of making payments / signing in online / getting help from staff... and all basic stuff will not work and go wrong!

I deeply regret changing to this bank, and there is nothing I can do about it! They would not help, no review makes any difference and my time is constantly wasted on fixing basic stuff with rbs. RUBBISH!!!!!

Just had dealing with them over the company they sent out to me for my emergency plumber insurance. They supply this service but take no responsibility when thing go wrong left without a working toilet because of incompetence. I had to sort it out on my own. If you see RBS STEER CLEAR U/LESS!!!!!!!!

It took 4 hours to order a cheque book using their online chat. One hour between each response - it is pathetic!

Works ok but a little too well for security!
On my PC I have to input so much info to login & even after that I have to go thru a lot of crap with a card reader & pins etc.
So, the mobile app is too easy to hack if you get phone stolen but desktop is too much hassle even tho its highly unlikely to be stolen!