RBC Recenzje 

Trying to talk to an actual human at RBC is like trying to summon a unicorn during a thunderstorm, impossible and slightly insulting. I called in with a simple question, only to be greeted by their overly confident robot gatekeeper, who clearly hates humans. After looping through the same lifeless prompts for 10 minutes, it just hung up on me like I was the problem.

RBC, if you're going to replace your customer service with AI, at least make sure it knows how not to rage-quit mid-call. I'd have better luck yelling my questions into a toaster. Absolutely infuriating.

22 avril 2025
Je suis venue 3 fois aujourd’hui à la succursale de Place de la Cité (Laurier). La 1ère fois, on m’a dit d’apporter mon NAS. Quand je suis revenue avec, on m’a encore dit qu’il fallait aussi mon permis de travail. Les deux premières personnes m’ont parlé d’une façon qui m’a beaucoup stressée, comme s’il y avait un doute ou que la carte n’était pas à moi. J’ai senti de la méfiance et ça m’a vraiment frustrée, j’ai même pleuré. À ma 3e venue, je suis tombée sur une certaine Lyam. Elle m’a accueillie avec un grand sourire, elle a été douce, respectueuse, elle a pris le temps de tout m’expliquer sans jugement. Je lui ai dit “oufff tu m’as sauvé la vie”. Merci à elle pour son humanité !

Hello All,
I would like everyone to be aware of the online purchase I made using my credit card for the payment. I used my RBC M/C to pay for the travel tickets from eDreams last June 2024. I booked the tickets on their website and agreed to pay the total quoted in CAD funds. Within 3 days later, I checked my RBC M/C balance, and I was shocked. It showed that I was charged in USD with the currency exchange amounting to more than half of my monthly credit limit. Due to the Credit Card transaction size and online origin, the transaction should have been flagged, paused and sent to my attention for final review and confirmation, which would have allowed me to recognize the incorrect amount and cancel the transaction ahead of time before it was posted to my credit card. RBC did not send any fraud alert or transaction review to my attention in advance of the charge at all and they simply allowed the charge to go through and be posted against my credit card, no questions asked.
Within 3 days I called the RBC M/C Credit Department to dispute the amount of the transaction that I did not recognize. The amount charged was over a half of my monthly credit limit and the customer service representatives from RBC M/C Credit Department proceeded to redirect me over and over from one person to another person for a total of 12 people leading to a call duration of over 3 hours and 45 minutes, after which there was no resolution to this issue. The call was a futile mess, a massive waste of my time and did not result in a fair resolution to my issue. Finally, I was able to submit a transaction dispute request regarding this overcharge on the RBC banking website however the request was denied.
RBC M/C refused to dispute that transaction for the difference of currency of $2,000 and forced me to pay that amount plus interest. They also withdrew an amount directly from my RBC banking account without any authorization and notice.
Based on my experience, I would like to inform you to be aware that RBC M/C and RBC banking is not secure. They do not flag large online charges for the customer review and do not protect their cardholders from online charge abuse. They also will freely access your bank accounts to pay for all "charges" on their credit cards.
Thanks so much for your time to review my issue.
Rose

This is my second review as the first one was deleted and not by me. The best advise I can give is to tell everyone not to bank with rbc unless they want headaches along with not having acsess to your money. My account was working fine until 1 day i woke up and I couldn't log on online so I called the card. They kept hanging up on me and said they don't know whats going on. I can't use my account and this is the only one inhave. They can't release the money or allow me to close my account. I need 2 pieces of ID and unfortunately I only have my drivers license, health card, SIN, credit cards with other banks with my name on it, mail as well as answers to all my security questions but that is not enough. How can I get a passport without money????

RBC is the worst bank do not bank with them..Iam a pensioner and they blocked my acct for no reason right on my payment date..... I couldnt get to see my bal even let alone getting withdrawal..so I spoke to the mgr she said my acct will be blocked and I cant withdraw any funds to even buy grocery or anything.
I then complained to ombudsman so I finally got my partial pension funds yesterday apr, 4th..
rbc still holding my $1200 and other benefits funds. theyre thugs cheat you. do not trust them,
I will fight to get the rest of my funds they cannot hold my money.

RBC can't be trusted anymore. They introduced their high e-saving account account to me. When I saved money on the account, they didn't give me interest. What a tricky thing RBC is doing!

Depuis 5 mois je fais un renouvellement hypothécaire et une consolidation de dette. L'amateurisme des gens de cette banque fait que nos dettes augmentent encore plus et malgré l'argent soit débloqué 1 mois plus tard les dettes ne sont pas totalement payer et on a aucun regarde sur qu'est-ce qu'ils font avec l'argent.

18 MARS 2025 ,J'utilise que rbc mobile ou guichet automatique mais aujourd'hui ,j'ai eu un inconvénient Rbc tour Jean Talon ,chose qui n'arrive jamais..J'ai trouver le service aux caisses trop longue ..Mais il y a eu une gentille dame qui venait dans la ligne d'attente pour essayer d'aider le monde en ligne .Et je lui ai dit la raison pour laquelle je suis venue ici..Elle m'a pris en main et est partie avec mes papiers et m'a fait passé à une caisse et m'ont arrangées mon problème et en même temps a réglée
un autre problème ..J'ai été servie comme jamais et j'ai sortie de la banque en me disant ::voilà la raison qui fait que depuis près de cinquante ans que je suis avec banque Royale..Merci à toute l'équipe!!

Horrible customer service. Spoke with five different agents, none of any help, regarding fraud charge. After hours of being transferred and over 2 hours total on hold, no resolution.

RBC is just outdated and their tech-solutions are unreliable. I have always had automatic credit card payments on. Suddenly one month this did not happen, I was charged interest, my credit score may have been impacted, and I had to turn the setting back on in the app.

RBC has become a sh*t show! Their fraud department is rude and hangs up on you for no reason. I work for a company and I called to ask a question regarding a visa that was lost in the mail. The guy was so rude and arrogant and I went to put my boss on the phone and he hung up. I have a job to do as I'm the office manager and that involves me to do the leg work (make phone calls, set up phone calls etc) for the owner. These people in the fraud department act like they are the FBI, arrogant and have no customer service skills what so ever. Literally one second from handing the phone from me to the owner and he hung up. And in the end nothing got resolved.

After being a customer for decades they charged me $7 for somebody who bounced their cheque to me. So now I’m out the bounced cheque and am charged by RBC for it by no fault of my own. Changing to Scotiabank Friday.

This must be the worst bank ever. I opened my savings accounts online, never got a card or pin and now I am at the point I cannot do an Interac transfer as it is asking for a PIN that I never got. Calling the customer service, they are helpless too. Apparently one needs to go in branch. I would probably go in branch if I hadn't spent 3 hours of my time in a previous visit where they still were not able to help me (transfer funds from EUR to CAD account within RBC).
If you ever consider this bank, run, just run, don't deal with them!

Hier, 15 fevrier 2025 à 17h à la succursale Curé labelle/des oiseaux Laal Québec.J'y etais allé pour un Retrait, mais le guichet automatique etait déjà fermé. Cela m'est arrivé pour une 2e fois.

Fun time! Had my number stolen on my company’s card in late August. Reported it and card was closed. When talking to rep was told to go to local bank to report all extra charges. Rbc was clueless in helping me it the tiller did try. 3 weeks later start all again with another bank associate witch was also a waste of time. 3 weeks later finally got a employee that was able to get something done and a new card ordered. 4 days after that my son noticed unusual activity on his card and called to have it shut down for safety reasons. But instead of closing his card they cancelled my new company card that was on order. Now it’s February and l not able to get a card on my account or access my Avion points, 750,000 of them.
Did finally get some after banging my head on a wall, or that’s what it felt like. Like l said “oh what fun”

J’ai mal tapé mon mdp, compte bloqué, je veux réinitialiser mon mdp, je suis la procédure qui ne fonctionne pas voici le message:
Cette fonction n'est pas disponible pour le moment. Pour obtenir de l'aide, veuillez composer le 1 800 769-2555.
J’appelle le numéro, j’ai un robot qui raconte sa vie et ne répond pas à mon besoin. Je demande à parler à un conseiller, après je ne sais combien d’attente ça me dit que sont tous occupés et me dit de rappeler une autre fois. J’ai essayé une quinzaine de fois, je suis parvenue à avoir quelqu’un qui m’a donné un mdp temporaire que je rentre. Ça m’ouvre une page web qui ne fonctionne juste pas.
Je dis de laisser tomber et que je vais fermer mon compte finalement.
Sans compter que j’avais ouvert là-bas car la conseillère m’a dit que je pourrai avoir une carte de crédit avec un plafond de 3000 même si je suis en permis de travail, c’était faux, ils voulaient me donner une carte à 1k que j’ai refusé. Vraiment médiocre comme banque. Continuez d’utiliser des robots ouais.

My GIC was coming to maturity after 2 years. It was in a GIC that I was told would pay 7.5 % to 15 % per annum over 2 years depending on how the fund did but the 7.5 was guaranteed.

A couple of weeks before it matured I asked an advisor how the fund was doing and what percentage my GIC was likely to get. She said she couldn't tell me until the maturity date when it rolled over.

I checked again a week ago with a male advisor. He said it was going to pay $1500.00 interest on $10,000.00 2 year GIC to be paid the next week.

The GIC rolled over and they paid me $750.00. When I talked to him about why he said it pays the rate for the 2 years not per year. So he reversed what he told me a week prior.

I would advise people to shop other banks and stay away from RBC for investing. I have several other investments with RBC that they spread out in 2 year GIC's maturing each year for the next few years. I won't reinvest with RBC!

I spoke with a ''Lisa'' Royal Bank of Canada Mutual Funds & Registered Plans since around 10:39 this morning on Feb 4, 2025 intending to open up a TFSA & make some RSP contribution. We all aware that we must go through a routine account verification process which NORMALLY involves 1-2 security questions. After providing correct answers to 2 such questions, I became increasingly annoyed when this Lisa person asking how much money I have with an account. I offered my answer quite uncomfortably & feeling quite unnecessary & offended by this sort of hugely personal & sensitive questions.

This Lisa person did not stop there & proceeded to security question number 4. I became more upset & agitated about this sort of interrogation type of questioning after over 30 years using this RBC account.
I started raising my voice but said nothing insulting or using inappropriate language. I said to Lisa that usually no more than 2 much less sensitive such questions are involved & WHY THIS LISA PERSON HAS 4 OR EVEN MORE COMING AFTER for me.

Lisa, ignored my complaint & said she could not help me further (MORE THAN INTERROGATING ME!) as I WAS NOT '' COOPERATING '' WITH HER (INTEGRATION). She hang up on me before I could finish telling her to connect me with a supervisor

I called right back & requested a ''Laura'' that I needed to speak with a supervisor. This Laura person not only kept repeating what she had told me a few times already but also making me repeat my quite negative customer service experience multiple times. When I asked for her last name which she said to me in the very beginning, she refused & said she was '' uncomfortable'' giving me her last name again.
I felt increasingly agitated with Laura's repeating explanation about their security process & seemingly failure to understand or comprehend my relative uncomplicated complaint against ''Lisa''

I feel that these RBC associates have lots of room to upgrade their listening & report writing capability in addition to proper customer service related skills. It is more or less a pure chance if you happen to have a relatively well-mannered & patient customer service person ANYWHERE WITH WHOEVER BUSINESS IN MY OWN PERSONAL EXPERIENCE ALL MY LIFE.

Consequently, whether you are getting positive or negative customer service experience is 60% who answers your call/40% which business/office you call. Good luck, everyone!

If there is no star i will put they waste my break waiting so slow I m going to change from them

Martindale branch is the biggest joke around. Manager is a condescending a**hole. My 17 y/o daughter was accused of fraud by him, and when we proved him wrong, he then accused my 80 y/o mother. Needless to say, we closed all of our accounts. Ridiculous wait times for teller services and online help. But they are quick to take your money.