RBC Recenzje 

Incroyable !
Attendre 1hre debout avec 2 caissières dont 1qui est en training et tout cela pour faire 1 arrêt de paiement et 1 changement d'adresse qui ont pris 37 minutes ce qui fait un total de 1hre 37
Quel pitoyable service ef ça fait des profits .....

abysmal customer service. On hold for so long just to give no help and make me call again.. wait on hold forever again just to tell me they can't help me with simple tasks. I'm moving banks

TERRIBLE. I had transactions on my credit card that weren’t mind. The fraud department couldn’t tell me a single thing after I answered all their security questions then proceeded to hangup on me after I questioned why she couldn’t tell me if the lock was locked or not. This happened twice. Garage bank that hires unqualified rude customer service representative. It’s called customer service for a reason.

Dear Royal Bank of Canada Customer Service,

I am writing to express my deep frustration and dissatisfaction with the current state of your services, particularly in regard to your algorithm's decisions on my spending activities. For the past six months, I have been unable to use my Visa debit card to pay my rent due to it being flagged as a fraudulent activity. This is utterly unacceptable. Paying my rent is a legitimate and essential transaction, and it is beyond comprehension why it would be deemed otherwise.

Your banking system has become increasingly challenging for older individuals like myself. The reliance on artificial intelligence and automated algorithms, while intended to streamline processes, has instead resulted in significant inconvenience and distress. I find it reprehensible that your institution relies so heavily on AI without adequate oversight or human intervention to address these flaws.

Moreover, the lackluster customer service and the difficulty in reaching a human representative exacerbates the situation. In today's digital age, personal interaction should not be sacrificed for automation, especially when it fails to serve its purpose effectively. We are human beings and deserve to have our problems addressed without having to go through a ten-minute spiel with your AI. There should always be an option for immediate human interaction.

As a result of these ongoing issues, I am left with no choice but to switch to a different financial institution. I will also be informing everyone I know about my negative experiences with RBC, urging them to consider alternative banking options. It is disheartening to see how the integration of AI has led to such a decline in the quality of service and customer satisfaction.

Additionally, as someone with mobility issues, it is an undue burden to be forced to walk to the bank in -15°C weather to obtain a money order, incurring extra fees in the process. This further highlights the lack of consideration and accommodation for customers with special needs.

I hope you take this feedback seriously and make the necessary improvements to ensure that no other customer has to endure the same level of inconvenience and frustration. I believe it is imperative for RBC to re-evaluate its approach to customer service and the implementation of AI in order to restore trust and satisfaction among its clients.

Sincerely,

Cindy Gimnes

I applied for the West Jet RBC mastercard with the online promotion to get the annual fee waived. After getting my card I noticed the annual fee was not waived. I called RBC and their solution was to cancel the card and reapply as there was a glitch on the webiste. They could not overide the system and waive the annual fee. This seemed like a red flag to me however I took their advice and cancelled the card and reapplied to get the annual fee waived. After reapplying they denied my application and now my credit score is shot. I called RBC and they said they couldnt do anything about it, apologized and said the representative would get coaching. I am still without a credit card and with a horrible credit score because of their representative's mistake in telling me to cancel the card and reapply. I have never had an issue like this with my BMO credit card and will never move to RBC after this.

Got my mobile banking hacked and lost everything I had in my accounts. The case went on for months and resulted in RBC blaming me. Never got refunded. Had a very secure password (alternating caps, random letters, numbers, punctuation, etc). Terrifying experience. Cops ended up arresting the person who did it and even after the RBC fraud dept talked to the officer, RBC still woudnt take the fault. Took me to one of the lowest points in my life. Don’t know if it was hacked through Face ID or my password still, but since it was through my regular device after it was stolen, RBC deemed it to be me. I joined this bank because of the “good security” and ended up losing everything I had. I tried to move forward with and keep banking with them, it ended up in hundreds of dollars of “dishonourment” fees coming out of my credit card for automatic payments the bank set up without telling me. Said I set the payments up months before I even had that credit card. (They also blamed me for that and refused to refund). Terrible bank and terrible fraud department. Wouldn’t recommend to my worst enemy. I banked with them for 4 years before all of this happened and never had issues like this. Highly disappointed and disgusted with this bank. Not 100% sure about the date I listed because the case took months to be “resolved”.

La banque RBC avait une promotion d'un Ipad gratuit en septembre 2024 d'ouvrir un compte chèque en tant que nouveau client sous certaines conditions avant le 9 décembre 2024. J'ai rempli toutes les conditions et même reçu un courriel me disant Félicitations que j'ai répondu à toutes les conditions de cliquer sur un lien afin d'obtenir l'ipad. Le lien n'était pas fonctionnel après 16 essais et plusieurs autres essais jours après jours. Donc j'ai décidé d'appeller et c'est la que tout dégénère. Aucun appel de suivi après pour qu'un employé me dise que je ne suis pas eligible (3e appel) et ensuite pour qu'une employée me dise qu'elle a envoyé ma plainte et que 20 mns plus tard après avoir parlé avec elle je recoive un courriel me disant que ma plainte a été résolue quand clairement personne ne m'a contacté (4e appel). Après le 5e appel, malgré que j'ai demandé à a parlé à un directeur, ce que j'ai entièrement le droit de faire en tant que cliente, l'employée me dit qu'un directeur m'appellera dans 15 jours et ils savent qu'après le 27 janvier 2025, je ne pourrais rien faire tout ce qui concerne la promotion sera fermée.
La banque RBC a fait de la fausse promotion et il refuse de me donner ce qui est dû. Dieu merci, j'ai porté plainte auprès d'eux auprès de l'OSBI.

Impossible de parler à un conseiller. Le service automatisé ne répond absolument pas à la demande et envoie systématiquement à l'application bancaire alors que justement il y a un problème avec l'application

Called to dispute an interest charge on a bill that was paid in full on time.
Credit Card says because the balance was still owing, even though it was paid on time in full from a previous bill, they still charged me for a few more days on the balance.
Even though it was $12, that $12 I could spend on buying essential food items.
After paying $5200 they still took $12 and won't refund.
These CC companies are out of control

Je vous conseille vivement de ne jamais faire affaire avec RBC. C’est une compagnie peu fiable, et j'ai vécu une expérience frustrante avec eux. J'avais fait une demande pour une carte de crédit avec une promotion à 0,99 %, mais j'ai découvert que l'intérêt que je paie est en réalité de 12,99 %.

Leurs arguments sont que je devais faire la demande en ligne et non par l’intermédiaire d’un agent de RBC. Or, aucune information à ce sujet n’était disponible sur leur site, et l'agent avec qui j'ai parlé ne m'a pas informé de cette condition. Cela ressemble clairement à une arnaque.

Waiting time on the phone take for ever and if you have a problem they trow themselves the ball and don't fix it .

Je suis cliente depuis une bonne quinzaine d'années chez RBC et cette banque vient de mettre dans la mouise.
Mise en contexte, j'ai un compte bancaire uniquement et pas de crédit. Je n'ai jamais d'argent comptant sur moi depuis la pandémie. Mon argent est donc uniquement disponible depuis ma carte débit.
RBC a décidé de bloquer mon accès à mon portail bancaire et mon argent après 17h. Quand je suis partie du boulot, j'y avais accès, mais en arrivant pour mettre de l'essence carte bloquée. Quand j'appelle, on me dit d'aller en succursale pour débloquer, mais c'est fermé depuis des heures.
RBC bloque mon compte après la fermeture de leurs bureaux pour après me dire d'aller en succursale.
C'est rire de la geule des gens.

J'avais besoin d'essence pour rentrer chez moi. Je pensais aller mettre de l'essence après ma journée de 10h de travail puisque j'arrivais à sec. Puisque les agents au téléphone peuvent rien faire, mon père a dû venir me rejoindre pour payer mon essence pour que je puisse rentrer chez moi.
Grâce à RBC, je viens de vivre une attaque de panique des plus intenses et c'est clair que j'aurais droit à aucun dédommagement pour ce qu'il m'ont fait. Demain, je vais devoir manquer du travail pour résoudre la situation. Encore plus de perte pour moi.
RBC vient de perdre une cliente aujourd'hui avec leurs méthodes inhumaines.
La compétition va racheter mon prêt avec plaisir. L'intérêt sur les prêts et sur les cartes de crédits sont le gagne pain des banques. RBC perds désormais des centaines de dollars d'intérêts mensuels.
La fidélité veut rien dire pour RBC!

Pire banque au Canada des frais de tout les côté qui vous sont prélevé puis rembourser puis re prélever, qui de leur côté disent que c’est normale aucun suivi de leur part et si vous ouvrez pas votre compte 2 fois par jours vous vous réveiller le matin avec des frais supplémentaires sans vous en rendre compte, n’ouvrez jamais un compte chez eux et les conseiller au téléphone ne servent à rien à part vous dire je suis désolé mais je ne peux rien faire

Booked an appointment with a mortgage for an virtual meeting but did not receive any calls for an hour. the appointment was at 5 pm and when called back to check at 6 pm they said that the appointment was at 6pm and will get a call anytime. After more than an hour now still did not get the call. Very poor customer experience.

Was going to deposit a cheque in person at a branch location, into an account I've had for 15 years. But then they said there would be a 15 day hold on it. 15 days to hold a cheque is ridiculous.

I have hade terrible time with this bank and ask for coustomer experience to call me they did snd just don’t call me back feel so let down not worthy of respect two times said they would call and never

De belles excuses pour ne pas reconnaître et assumer ses erreurs.

The phone customer service for visa card is very poor. Long time waiting, it has been like that for years, and nobody cares about it. Most of the time I had to go to a branch to fix the banking issues.

I have a disability mortgage the RBC literally withdrawing money from my account and also collecting from my disability every time I call they literally don’t understand. Wonder how that multi billion dollar business goes with the unprofessional people don’t understand for the peoples pain and suffering. It’s called disability mortgage literally supposed to be Help us.

We moved over to private banking…what a mistake.They charge quite a bit more but we thought the service might be better.We were so wrong.When our mortgage was up for renewal.We had asked the lady to get us a quote for variable compared to closed.She told us it would be too much work for her!I couldn’t believe it.Then trying to get in touch with them is almost impossible and even after leaving messages they don’t call you back.Stay away if you are thinking about it.And on top of it the messed up our credit cards 🤦‍♂️