Railbookers Recenzje 

Raymond was fantastic to work with! He helped me rework a quote for a client and found a hotel in a city centre that just made sense for my client and her family to maximize their trip. He was patient, answered every question that I had (as well as my client!) Thank you Raymond!

Raymond was outstanding to work with. He was beyond knowledgeable and never wavered a bit when I gave him a challenge. I felt taken care of the entire way!

Hilary Klein was great. She was able to work out what I had been told was a problem when the first 2 people did not.

Hilary was incredible to work with and made sure everything was ready for my clients future vacation!

Jonathan Gorrie made the experience a pleasurable experience. We realized that a segment of our itinerary for an upcoming trip had not been booked. Jonathan addressed the issue in a timely, courteous, professional manner.

I had a great experience working with Don Rogers. I booked a Trip to Ireland to see Metallica. We are staying 2 weeks and he put together the perfect trip!! I'm very please and price is great!!

We just returned from our Spain trip from Seville to Cordoba, Malaga and Ronda. Birthday trip and surprised that it was Holy week in Spain, as an added attraction. AMAZING!!

We loved the hotels, especially our first nights in Seville and Cordoba - Unique and charming hotels. The one is Ronda was a typical hotel room, BUT the location and customer service was amazing. The Novotel in our last night to get to the airport was average, but we had high expectations after the others!! It was an add-on night, as a pit stop to depart, so not a big deal. I wouldn't want to stay there if it was a big part of the overall experience. It was loud and not in a great location.

Hillary was incredibly helpful to me. She was pleasant and researched my request completely. She managed to get me an extra night in the same hotel and room I was originally booked, and I received my updated itinerary right away.

I admit I was sceptical about choosing Railbookers, and leaving all the organising to them, as there were so many points at which things could have gone wrong. However we had the most effortless journeys and hotel stays ever, every detail had been taken care of, and it all worked like clockwork. We had a great time, it felt like an adventure but backed up by knowing that the next stage had been taken care of. We are already planning our next trip!

Everyone at Railbookers is so great to work with! Hilary, Maxwell, and the whole team are so patient & friendly. They take time to help me create the perfect itinerary for my clients.

Unfortunately I had to cancel a booking very last minute, but Hilary was empathetic and made sure everything was in order for my clients to send an insurance claim through. As a travel agent, I always appreciate finding a kindred spirit in the inudstry and Hilary certainly was that! Would love to work with her again anytime - hopefully in a more positive situation for my clients.

So disappointed. We are due to rail across East Canada next Tuesday, but still no travel documents or hotel vouchers and no correspondence from ebookers even though they should have arrived 14-21 days beforehand! I have rung them a couple of times and am just told it has been escalated to management. They don’t update me and customer service are nameless and faceless. Has anyone else had this issue with them? Could do with some reassurance before we fly out to Toronto.

Sammie was absolutely wonderful to work with. There was a problem with our itinerary. I spoke with Sammie. She was able to fix our problem & was able to not charge us for the change. Friendly, professional & efficient. Was definitely pleased with the service.

Had a brilliant call with Hilary Klein yesterday at Railbookers. I was asking a few queries on behalf of clients and she was so friendly and helpful and I was able to feedback lots of tips in addition to answering their questions. Thank you 😊

Sammi Cain went above and beyond with helping me fix something on our booking. I really appreciate her help. We also had Chris Coburn assisting us with this booking and he accommodated all of changes until we were ready to book. Thank you both for all your help!

Allison Foley & Megan Sullivan have made my collaboration with Railbookers so easy. If an issue arises, they have both been there to make sure it is resolved effortlessly. Their attention to customer satisfaction is above par. I highly recommend them to any travel agent looking for the best in the Railbookers team.

When our airline was delayed and we missed our connecting flight Sammi, Victoria and Dorian came to our rescue. They arranged quickly train tickets to get us to our final destination. While the start of our vacation had become very stressful, they brought the calm back. So professional and sympathetic it put our minds at ease. We went to three destinations by train with railbookers. The hotels they chose were amazing.

I was so fortunate to connect with Raymond Howells. He went above and beyond helping me with a rail tour (Glacier National Park). He was patient and spent extra time to explain all the details. We arranged a conference call with a traveler which helped the traveler understand the tour. We spent over 1 hour on the phone. I know that is a lot of time to spend on a single call. But the traveler and I were both grateful for the time and information shared. I certainly would nominate Raymond for best travel agent support!

I was in Italy on business and took a side trip to Venice after my completing work. The train was clean and fast and I was met by escorts on both ends to make sure that I reached my destination and the airport safely. Kudos to Railbookers!

Hilary Klein helped us following notification of some schedule and routing changes on our trip booked for this summer. She took the time to listen and made some changes that now work better for us. She also followed up promptly with a revised itinerary. We are grateful for her assistance.