ProSmart Moving and Storage  Recenzje 

They damaged expensive furniture and then totally unresponsive!! they also lied in quote saying will send 5 men to move heavy items, but sent 4 men and 1 woman who did not move stuff, just wrap

Sales team made promises that could not / would not be honored. Gave a discount to get the same and made a promise for a dedicated full sized truck at certain cost with a 3-day pack and load. They showed up with 2 box trucks and we had to kick them out of the house at 9:30pm as they were trying to get it done in one day. The packing crew did not protect carpeting even during a rain storm and tornado warning, just walked over carpet with wet/dirty shoes. They often taped directly over our baskets and some of our goods (not boxed or wrapped), damaged walls, scratched wood floors, and took a chunk out of wood door trim with a power cord from refrigerator….can’t wait to unload and plug that fridge into power. My motorcycle was just covered with a blanket and put on the truck on the kickstand, not strapped down. And then after all of my goods were packed up and on the way to the warehouse, they told me it would cost $5000 extra due to more goods and larger truck required. Why tell us AFTER our goods are packed so we have no recourse?? When I called to argue, dispatch continued to laugh under his breath during the call, calls/texts to sales continue to go unanswered, and emails to Booking/Quality go unresponded to after 2 weeks. Dishonest, poor quality, and unprofessional.

This was the WORST experience EVER! They were late and then added on charges to wrap my tv better etc. Then they went overtime and wanted to charge me extra, adding and extra charge for using a credit card and then wanting to take a picture of my ID upon payment. When I refused it was a hassle and when I said I would call the police they backed off. All shady and I will never use this company or recommend it to anyone...not even my dog. One star is generous.

I recently used Pro Smart Movers based on the Broker I used. I found the experience very professional. I have moved a few times before, this is not my first Rodeo. I have experienced some good and some very bad. Pro Smart was certainly one of the good ones. Marco, Rafael and a third gentleman worked very efficiently and monitored my Cubit feet as we went. Because of my various experiences, at times people on Facebook will ask for suggestions and things to look out for. I advise them and at times suggest various companies or services in their area. I will certainly recommend Pro Smart Movers. Good job guys.

Horrible experience with this company. We originally hired another company to do the move and they brokered it out to ProSmart. The whole entire process was a complete and utter nightmare. Upon arrival to pick up the items in my son's one bedroom apartment, they added money to the amount quoted. They wanted to add costs for including a laundry basket! The whole thing seemed shady from day one but the items were loaded and our hands were tired. They provided us with a number to call for updates on delivery. We were told 3-6 days (move from Chicago to Pittsburgh). The phone number they left us with was for another company as was the letterhead/bill of lading! To make a long story short, my son's items belongings were delivered 6 weeks later. We believe they only delivered them because we threatened them with a potential lawsuit. I think we talked to 5 different people in 3 different states with never an answer. When the items were delivered, the driver did not have any tools to assemble the table that they had taken apart. He had hired a helper off of Craigslist (this guy was actually good). As they were settling up payment, I could hear arguing so I am pretty certain that the helper wasn't paid his fair share. Finally, one item was delivered that did not belong to my son. I have tried many times to contact Pro Smart about this and no one has ever responded. DO NOT USE THIS COMPANY! If you hire US Interstate for the initial move, inquire about who they broker it out to

STAY AWAY FROM THESE CROOKS! I contracted with them to move my things from California to South Carolina with a promise of a 21 business day turnaround. They picked my things up on April the 3rd, and as of today, May the 12th, my things are still in a warehouse in California with no ETA for arrival in South Carolina. They have been dodging my calls and refusing to give me a legitimate delivery date. Everyone I have spoken with in their company has a Russian accent. Ironically, any positive reviews about then are all from people with Russian names....

Worst moving company we've ever experienced. They did a cross-country move. Although conducted a FaceTime quote to see entire apartment, and we selected this company based on that quote, they arrived 6pm (!) on the night before move-out and demanded a 150% increase on price based on information that should have already been known (number of rooms/items) -- what choice do you have under that sort of duress? Furthermore, charged over $1500 in packing supplies and some new extra distance fee, all things that were already known at the time of quote -- just bonkers. Workers bothered entire apartment complex being loud and mask-less until 3am. Workers were in terrible condition, none brought water or food and seemed to have not slept for days. Other end, same story - zero professionalism (dozens of stories not enough time to share them all), nobody brought even a utility knife to unbox or unwrap and had to borrow from us (and we had to ask where it was before they left, it was about to be stolen), they left mounds of plastic strewn around and didn't even finish unpacking before leaving. Many items scratched and dinged. Extremely expensive, not worth it at all, better off just putting up an ad on Craigslist. SCAM in every sense. We did not even directly contract with this company and were passed off to them by Safebound Moving & Storage unbeknownst to us. Extremely unethical companies, both of them. Only hope is even just one person that can read and benefit from this and avoid any business to a terrible organization.

DO NOT USE PRO SMART MOVERS. I moved from IL to TN and Pro Smart Movers has been a nightmare from start to finish.
Two week after my boxes had been picked up on September 24, I was still awaiting a delivery update. After days of my calls going unanswered it was apparent my number was being screened. I was able to speak to a manager only once my friend helped me call using an unrecognizable phone number.
Delivery took place on the last possible day before it would be considered overdue, October 18. I had paid with a credit card previously and understood the remaining balance was due upon delivery, but the company failed to mention credit cards were not accepted on Sundays. After unpacking, I was so disappointed to realize I was not yet rid of Pro Smart Movers because I was missing a box. I find it suspicious that the box missing contained items of priceless jewelry, expensive hair styling products, and pricey skincare products.
Again, trying to contact this company for an update (regarding literally anything) is like trying to get a hold of a prisoner in a third world country; basically impossible. I called the day after my delivery to ask about their “missing boxes procedure” and was told that everyone in claims department was gone for the day – this was Monday at 3p.m. I finally received my claim form in early November. And it wasn't until I threatened legal action, that I got my refund back. I received a whopping total of $37 for my missing box that was well worth over $600...How did I receive payment? Zelle. And this is the same company that said I couldn't use a credit card on a Sunday. In conclusion, I completely regret using Pro Smart Movers. DO NOT USE PRO SMART MOVERS.