ProSmart Moving and Storage  Recenzje 

The worst experience of my life, including serious damage to my harley, including being 9 days late, also most importantly.
The day before we were moving to Tennessee from Cali, they arrive and state it's too much stuff. They raised the price for 6500 to 11k. I had no choice. Please don't use them. Ps they never paid for the damage. And asked me to sign paperwork for us not to leave a review, and they would pay us 450. But still 3 years later they didn't do that. Horrible bad experience.
Experience happened on Aug 14 2022.

ProSmart was attentive to my needs and gave me a much more affordable quote than any other long distance company for my situation. Everyone I worked with was responsive and very understanding, and the movers were fantastic - careful and very fast! Great experience, would definitely use them for my next move.

Be cautious using Ordo Moving – Pro Smart Movers. They were 18 business days delayed in delivering our belongings. They picked up our items April 18, 2025, using an unmarked white truck. We received our items July 21, 2025. They came in a Budget rental truck. There were two young men who were very attentive in bringing things in and worked hard. However, many of our boxes were crushed. One of our 55" TV was damaged beyond repair. Our $1800 mattress was strapped outside on the back of the truck doors. The mattress was soaked and had mud stains on it. To file a claim, the return would be 60 cents per pound. It's not based on the value of the item, only the weight.
This is the first time I've ever written a review on a company that treated their customer so poorly. You're handling people’s possessions, please hire personnel who actually care about doing a good job.
Date of experience: July 21, 2025

I would like to say what I thought of these guys but still waiting on my stuff to arrive. They took my stuff march 28th and was told it would be here in Tucson around the first of April. And yes, I'm still waiting for it. Last Wednesday it was 13 hours away ( they said ) but it's still not here. Today they said it would be today or later tomorrow.Yes they said LATER, so this told me it wasn't coming today.
I am thinking it's way past getting a lawyer involved but better late then never. Ever try and live in a house and cook with a pot and 1 frying pan. Stay tuned how much longer it will be and how they make it up to me or will I be suing them.

I recently moved from California to Florida and had an absolutely incredible experience with ProSmart from start to finish. The process began in California where a team of movers met me at my storage unit. They arrived on time, came fully prepared, and handled every item with care. Anything that wasn’t already wrapped was carefully packaged and protected on the spot. The team loaded everything into my dedicated truck with extreme attention to detail—it was clear they truly cared about getting my belongings to their destination safely.

What really impressed me was the speed and efficiency of the transport. My entire truckload made it across the country in just 4–5 days, which is amazing for a cross-country move. When the truck arrived in Florida, I was met by a local team of three movers who were just as professional and courteous. They unloaded everything carefully and quickly, making sure nothing was damaged. They even helped set up furniture in my new unit—including reassembling my bed frame, which was a huge help.

From California to Florida, the entire process was seamless, organized, and stress-free. I truly can’t recommend this company enough. If you’re looking for a moving company that’s efficient, trustworthy, and genuinely cares about your belongings, this is the team to go with.

Avoid them, I described in details my moving items but when they arrived they change the quote 4 times more . They give you good quote to attract and then breaking their promise

I moved from southern Cali to Houston Texas and My mattress was damaged even having been in an oversize bag to protect it . My white furniture was dirty after being wrapped as well. 2 plastic bins were cracked and ruined . I would not recommend this company for long distance or any distance moving .

If I could give ProSmart Moving and Storage zero stars I would. This is a horrible moving experience for my daughter. They lied to us several times about our shipment being loaded or has left or on the way. Now they said they can't find a truck. We have spent money on travel based on their word. They are not a good moving company. Do not use them for long-distance moves!

On December 26, 2023, we paid Metro Hop Relocation $11,814.00 for down payment of our move. Because many of the verbal phone agreements were not included in the final contract, we tried unsuccessfully to cancel the contract. The contract was to move items from Huntington Beach, CA to a San Jose, CA storage facility on February 10 for a period up to 30 days and then move some of the items to Redwood City, CA and the remaining items to Gig Harbor, WA. We paid Prosmart $9,345.00 on February 10. All items were to be delivered to the locations predetermined on the Bill of Lading contracts “within a reasonable time frame.” It has been three months since that move and we still have missing items. Our claim includes missing items: antique rug, pots/pans, wagon, wood rails, buffet table glass, stone and glass table top. Our claim includes broken items: Grecian Vase, hand carved tusks, washing machine, table buffet, Grandfather clock pendulum. We have called the dispatcher’s cell phone, customer service, and Ordo Moving many times over the last three months but they are no longer returning our calls. The dispatcher stated these items were in WA storage and would be delivered soon. We originally signed the contract with Metro Hop Relocation as they guaranteed our large and very heavy items would be moved without damage. We were especially concerned about a solid limestone dining room tabletop. We had several conversations with the Metro Hop dispatchers who assured us there would be sufficient crew to move the tabletop. When the tabletop arrived in WA, the crew refused to move the tabletop stating it was too heavy. We called the Prosmart dispatcher who indicated they would send another crew out the following week. The following week the same crew arrived and had my son assist with moving the tabletop. I would think there would be a liability issue with having non-employees move heavy items. The Gig Harbor crew took numerous 10-minute smoking breaks and complained about the job many times throughout the day. They left several items in the garage refusing to move them into the house. They stated they were not required to reassemble items (e.g., bed frames, etc.) nor take any packaging materials away. They left wood crates to transport our heavy items in the garage with nails sticking up. Several times they stated they did not make any money and needed a larger tip. (They would have received a larger tip had they done a better job.) While we do not believe in paying a bill in full until services have been rendered, Prosmart policy is that the bill is paid in full prior to delivery of items. We paid an additional $2,487.00 to the Redwood City, CA crew and an additional $2,487.00 to the Gig Harbor, WA crew. We would have waited for these two final payments, but the dispatcher would not offload any items until the bill was paid in full. In total, we paid over $26,000 for this move and three months later still have items missing along with broken items. We have all correspondence records including phone calls and text messages with dates showing our attempt at closing this transaction. We will be taking the company to court.

I was given a moving window from my building's management team for my move. This move was supposed to happen from 9am-1pm. The movers from Pro Smart Movers arrived at 3:15pm. I was charged a late fee from my building and the moving company showed no remorse or provided no compensation for their tardiness.

We interviewed 4 moving companies and chose Pro Smart Movers because of their professionalism, responsiveness, and reasonable cost. I corresponded with Joaquin Guzman who was very clear and helpful in explaining the process. The documents he emailed me described the process in much detail and nothing was ambiguous. The online site was awesome. The moving crew was also amazing and very easy to work with. I have moved three times across states, and I can say with confidence that Pro Smart Movers was by far the best I dealt with. Thank you, Juaquin!

They lost 10 boxes of +$5k value of contents. The customer service to resolve this was HORRIBLE and nothing was done to even try and remedy the loss. I wouldn't recommend this company to even my enemy. There are plenty more movers out there with integrity. Oh also, the final payment was 3x the amount I was quoted. Be careful!

I have used this company to move from Rancho Cucamonga to Yorba Linda CA , the crew of Marco Valencia did a great job! I would recommend using them ,they really know what they doing!

Great packing service I highly recommend this company, they made my moving day easier than I expected

Great very careful and respectful.
Definitely will use them again

Everything about working with ProSmart Moving & Storage was a nightmare and unprofessional. I used a broker to move items across the country, who delegated the job out to ProSmart. I received notice that my items would be delivered a few weeks after my pickup, which was an expected timeline. The day before the communicated delivery date, I called to check in because I hadn't heard anything. They very casually mentioned that my things were delayed. Okay. After a few more days, I called in because I again hadn't heard anything and was told my things were further delayed. I tried to get context on what was the cause of the delay and was told a variety of things not limited to - the truck had issues, the driver was on another job, the driver needed to take a drug test, the driver was on the way, the driver was not on the way, etc. I was told everything would be sorted by the General Manager named John who was intensely involved in sorting out the issues. I asked to get John's number as I started to worry something was wrong. I was given a number for a driver named John. After calling back multiple times to get the other John's number, I spoke to a man that said he went by John, but he wasn't a general manager and wasn't particularly familiar with my case. He also didn't know why anyone said he was a General Manager. I asked my other contacts at ProSmart for clarity on who John was and what was his last name and received three different answers for what his name was. I began to think this was a scam operation and learned they had not followed all of the protocols outlined from the Dept of Transportation. Long story long, I did eventually receive a majority of my items, although I got a random text one night that the driver would be there the next morning (despite being told I would have at least 24 hours notice) and everyone was extremely blasé about some of the items being missing. The delivery person even casually mentioned those items may have been stolen along the way because they were things new in a box with a picture on the side. I was later told my items were found and I would be notified when they were mailed. That was 10 days ago, and I have heard nothing. If nothing else, please do NOT use ProSmart and google FMCSA moving scams before selecting a moving service.

Very efficient with loading and packing. Financial part was very cooperative. Rained throughout and they handled it professionally with great attitudes.

I hired Pro movers online to move from California to Massachusetts. the estimated cost was $2300 they told me on the phone plus minus $200. The move was scheduled for 08/01/2022. Ob the date of the scheduled move somebody else show up 5 hours latter then was scheduled after disrespecting me he left without doing his job, and when I called the supervisor he told me he will send somebody else next day .The next August 2 /2022 the company sends another mover named pro smart movers , simulate situation, movers refused to take half of my stuff and the price went up more than half , the movers refused to take most of my stuff and I was forced to give it to the movers for free and the rest was left out in the condo. Because this happened my ex landlord charged me $800 for removing my stuff , I lost my stuff and have to pay for that too. Movers told me they will pack my stuff because they are responsible for the damages , they pack my furniture’s, tv, and other stuff ,I was told told my stuff will be delivered in 10 days to 15 days but that didn't happen. More than a month later they delivered our stuff unannounced. they asked me to pay before unloading my stuff I paid the remaining balance in full which was $700 and signed the document. The movers unpack part of my stuff, we realize that part of my furniture is missing, and a lot of stuff is broken, they dropped cabinet destroying it, every piece of furniture was bitten up all the corners smashed and damaged, not covered or protected from damages, there were chemical spills everywhere, my boxes was opened and half empty, glasses plates broken, when movers were unpacking they destroyed my wood floors dragging the furniture and boxes, hit the walls making damages in the walls and stuff they were unpacking. I ask them to be careful they told me they are not movers they got hired today from craigslist to help, I ask the man in charge to control the unpacking since there is too much damage in the house, also show him the damaged boxes and furniture, he said the damage was done in the wear house and ask me to call his boss. there was still furniture and boxes on the driveway when the movers said they going to pick up their tools and will be back in 10 minutes to finish unpacking and setting up back the furniture, but they never come back or responded their phone, I called the office , the manager told me he will send someone finish the job the next day but it didn't happen, it start raining and got dark, people from street started look into my stuff and try take it , I did try bring some of the furniture with my kids and end up in the hospital the same day.
movers destroy my stuff and lost parts and ask for additional money if I want my missing stuff back 5 boxes, large luggage, 2-night stands and parts of the bedroom, they ignored the phone calls I have videos proving they left stuff outside ,also throwing boxes damaging my plates and glass wear , tv is not working and have scratches, every single furniture is beat up or broken, movers ignoring the situation, asking for money even they overcharged me anyway. the list that the movers have don't match the list I signed the contract for, some of my stuff movers got for themself instead move it to Ma. My moving load was rubbered ,boxes opened and stuff stolen from the boxes. there were mice poop and pee all over my clothes and furniture. I was working with the movers for months, they promised to pay for all the damages and for leaving my stuff on the driveway. but all they did is promise until today I didn't get back any money for damages, they also still holding my stuff hostage. they stopped respond phone calls and emails, 2 months ago,my hope is in the court's hands now.

I had an issue, but the upper management solved my issue very well. I was satisfied with the outcome Thanks, John.

We had so many issues with this AWFUL SCAMMING moving company!! First off, we were quoted 9k for our move and it ended up being over 17k to move from CA to TX!! This was absolutely insane and everytime we turned around, we were getting upcharged. It seemed like they were taking advantage of us because my grandma was the one who hired them and my mother dealt with them as well, but as soon as my uncle showed up, the owner of the company was more than happy to give him his business card and tell him if we needed anything, to reach out. I HAVE LEFT HIM VOICEMAILS AND TEXTED HIM AND HE HAS NEVER CALLED ME BACK EVEN THOUGH HE SAID HE WOULD A WEEK AGO. It seems like the owner John only had respect for my uncle. The way they packed our things was clearly for their monetary benefit - they didn't pack the drawers or empty spaces with belongings like anyone in their right mind would (except for one mover who said he would save us money by packing things in ONE of the shelves) because Erica said they wouldn't and she seemed to be super money hungry, they made us put every single thing in boxes (even things that made no sense to box up) and in the next breath told us that we needed to pay for these boxes, told us that we "added things" from one day to the next - the main mover Marcus walked around the first day and said he could fit everything in a trailer even though we told them beforehand that we needed a truck but they only brought a trailer. Then, we asked to receive our things on 6/29 but we didn't get them until 7/9. When we received our belongings, multiple items were damaged beyond repair, and they lost my mom and grandma's bed parts so we had to drive 2 hours to IKEA to get the parts so they could sleep in their beds multiple days later. It seemed like the movers just didn't want to put them together. They told us it would take 12 hours to unload our things, but only took 4 with multiple breaks they took included. They left multiple items unwrapped, and left the pizza that they forced me to buy them (and never paid me back for) on our front lawn, water bottles in our street, and the furniture wrapping trash on our front lawn as well. The main mover was really rude and told me he wouldn't move my bed if it didn't fit a certain way, saying "I only move one time" while putting his finger in my face. He was also being rude to my grandma when they found that one of her items was broken - he was handing a broken piece of it to her telling her she needed to put it together, instead of trying to fix it himself. When he was leaving, my mother called to him and asked if they were going to clean up the trash and he just shook his head and got in his truck and left. He had us fill out paperwork of the things that were damaged so far and said we would have to file a claim for anything else we found, insinuating that he would submit the original issues for refund and get it within a couple days for the beds, and a week for everything else. Of course, this was never done and we were just sent the claim form a couple days ago because I texted the owner and complained about how I had never heard back from him. My uncle had to disconnect the washer and dryer because they said they couldn't, they said they couldn't bring our fridge in and were going to give up until my grandma said they could take the handles off (our fridge got super scratched up too). We were told everything would be treated with the utmost of care and put together completely when they arrived, and they couldn't have been more untruthful about that. My mother had signed something with a certain price on it, and they came back later saying that they miscalculated and it was $900 more. We explained that this wasn't our fault and they conceded to taking off $300 but later said only $200 would be taken off (after giving this company over $17k they really tried to fight us over $100! We gave in and shouldn't have) All in all it was a disastrous, MISERABLE experience for the insane amount of money we were charged. EXTREMELY DISAPPOINTED AND WOULD NEVER EVER RECOMMEND THIS COMPANY TO ANYONE. They seem like they're scammers - especially the fact that we've never heard anything back from the owner besides lying about how he would call me in a few days!
Response since I can't reply:
I did call you, leave voicemails, and send texts to that exact number and you only replied when I said I would post reviews. You said you would call and never did. This was one of the worst experiences we've ever had. We're not made of money so this $17k we paid for bad service really took a blow. We can't even look back and think well at least it was worth it - we think back on the experience with stress and misery. You guys should be ashamed of charging people almost double what you originally said. And apparently you're not even licensed in CA so I don't know how you're getting away with all of this.