I had a great experience at ProCook! The service was excellent, and the staff were very friendly, helpful, and professional. They made me feel welcome and took the time to help me. Excellent customer... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD Wembley, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Quality products interesting offers I love visting pro cook any store This one specifically was a quick visit and I got lovely durable bowls and pasta plates Very good kitchen containers in... Zobacz więcej
Reakcja na opinię
I really wanted to let the head office know that you have amazing staff in your Wembely outlet branch. I received the best service from Mahek and I’ll never forget her support. Honestly I was clueles... Zobacz więcej
Reakcja na opinię
I love ProCook because of its high quality and variety of kitchen gadgets and utensils. I have never been disappointed with any of my purchases. I've been shopping for a while in their Wembley retail... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
Unit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD, Wembley, Zjednoczone Królestwo
4,5
Doskonała
446 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Reliable products
Reliable products, although expensive and not affordable for someone like me.
6 lutego 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
They forgot to pack my knife and I…
They forgot to pack my knife and I shipped the pack without the knives. I lost £70. They refused to compensate that amount to ship again
22 stycznia 2026
Odpowiedź od ProCook - Wembley
We regret that the knife was missing from your order, and you incurred extra shipping costs. We'll review your order to prevent this issue from recurring.
Induction pans
I could not believe the selection and quality of pans and utensils ProCook stocked.
I ended up buying induction pan in green to match my kitchen decor.
I can't wait to go back and get more.
20 stycznia 2026
Odpowiedź od ProCook - Wembley
We're happy to hear that our assistant helped you find the exact pan you required. Thank you for your positive feedback!
Odpowiedź od ProCook - Wembley
We appreciate your positive feedback! We are so happy you enjoyed our store and the great quality kitchen items we stock.
Jay was fantastic
Jay was fantastic, he explained the difference between the two sets of pots we were debating on buying. He explained what guarantees were and how they worked. Jay was fantastic and very helpful.
12 stycznia 2026
Perfect!!!!
10 stycznia 2026
Odpowiedź od ProCook - Wembley
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great customer service
Great customer service, staff are delightful and very helpful.
11 stycznia 2026
Odpowiedź od ProCook - Wembley
We appreciate you taking the time to leave us this great review! We're so happy you found our staff delightful and helpful.
Waste of money. After a short while, they break in half
I purchased Reactive Glaze Oven to table set in grey on 24/11/2025 and after just a few uses in the oven, one of them broke in half which resulted in my meal being dried out.
I do not recommend
Try to find those old time ones which are normally found in markets like shepherds Bush market etc.
The set I bought came in 3 sizes and it cost me £29.10 whereas you’d get a longer lasting set of 3 for around £15 in a market.
Another issue is their stainless steel pots.
They burnt my food. I’m guessing they too are not made with good materials.
24 grudnia 2025
Opinia niezależna
Odpowiedź od ProCook - Wembley
Thank you for your feedback, please can you supply the requested information so that we can look into this further.
Staff know about the products and offer…
Staff know about the products and offer good advice regarding use and care of products.
7 stycznia 2026
Odpowiedź od ProCook - Wembley
We appreciate you sharing your experience! We are so glad to hear that our staff's product knowledge and advice enhanced your visit.
Assistant was informative
Assistant was informative, professional and kind the store was clean and well presented however they did not have the meat thermometer I required
7 stycznia 2026
Odpowiedź od ProCook - Wembley
We appreciate your feedback. We're happy to hear that you found our assistant helpful and the store appealing. We regret not having the meat thermometer you needed.
Product are good in quality and im the…
Product are good in quality and im the old customer
7 stycznia 2026
Odpowiedź od ProCook - Wembley
We appreciate your continued patronage and are so happy you find our products good in quality!
Arrived quickly work well a place to…
Arrived quickly work well a place to put them on would have been handy. I guess that's extra but they work well and quieter than my other one
16 grudnia 2025
Odpowiedź od ProCook - Wembley
We're happy to hear that the product arrived quickly and works well for you. We appreciate your suggestion about including a place to put them on and value your feedback.
Yes,experience nice😘
17 grudnia 2025
Odpowiedź od ProCook - Wembley
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful and knowledgeable staff.
16 grudnia 2025
Odpowiedź od ProCook - Wembley
We appreciate you letting us know our staff was knowledgeable and helpful! We are so happy to hear it.
Odpowiedź od ProCook - Wembley
We're so happy to hear that our team was attentive and helpful! Thank you for your kind words; we appreciate it.
Odpowiedź od ProCook - Wembley
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
very professional staff
20 listopada 2025
Odpowiedź od ProCook - Wembley
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Good value induction friendly pans
We had found the pans we wanted on the web site, they were in stock and so we were able to get everything we wanted.
16 listopada 2025
Odpowiedź od ProCook - Wembley
We're happy to hear that you found the pans you wanted on our website and that they were in stock! We appreciate you taking the time to share your positive experience.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.