Very nice sales assistant. She found the ideal plates for us in size. They weren’t on display as they had been discontinued but just what we wanted. Plan to add to our collection with other pieces and... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 56, Lower Green Mall, Metrocentre, NE11 9YG Gateshead, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent customer service, could not decide which pan I wanted the lady in the shop was more than helpful and did not mind me changing my mind and choosing another style pan despite having the origin... Zobacz więcej
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It's always a pleasure to shop at ProCook. The layout in the shop gives inspiration for styling my home and helps when choosing gifts. I like the quality of goods on sale. I purchased a salt & pepp... Zobacz więcej
I love the ProCook shops - I love how light and airy they are, and the staff are always super-helpful. I bought a hand mixer recently, which I’ve not had chance to use yet, but everything else I’ve e... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
Unit 56, Lower Green Mall, Metrocentre, NE11 9YG, Gateshead, Zjednoczone Królestwo
4,9
Doskonała
575 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od ProCook - Metro Centre
We are so glad to hear that our team was friendly and knowledgeable during your visit. We truly appreciate your kind words and positive feedback!
The staff at the metro centre are so…
The staff at the metro centre are so helpful and friendly really have time for their customers
30 lipca 2026
Utensils at 3 for £10 are great value
We got exactly what we needed and we thought the 3 utensils for £10 were great value … in fact we bought 6!!!!
27 lipca 2026
Shucker Purchase
Shop assistant was very helpful and showed me where the item I purchased was in the store
26 lipca 2026
The cast iron pans we bought seem to be…
The cast iron pans we bought seem to be of good quality and I really like the sage colour, however, the price we paid was different to what we were told. The lady in the store was lovely and helpful (all of them were), I asked about the sets of dishes and she advised that the 28cm and 24cm cast iron dish could be bought as a set for around £95, she showed us this on their website and told us they could do the same sets and prices but couldn’t display the sets as they took too much space. We decided to buy them there and then (we were originally going to wait a few weeks), I went to another store as the shops were shutting in 10 minutes and left my husband to finish off the transaction. When I came back to the outside of the store he told me he had to pay £104. I’ve since looked in the website and they are £95 (and some change) I understand it’s only £9 difference but it all adds up and this is not the price we were shown when we enquired. Nevertheless they look nice in the kitchen and the large casserole dish allowed us to cook some nice mince and dumplings for the whole family.
26 lipca 2026
Odpowiedź od ProCook - Metro Centre
Hi,
Thank you for getting in touch, and we're sorry to hear about the confusion regarding the price you were charged.
To enable us to look into this for you, could you please provide your order number or a screenshot of your transaction/receipt?
Once we have this information, we'll investigate the pricing and get back to you as soon as possible.
We look forward to hearing from you.
Kind regards,
Wonderful experience
Wonderful experience, Dionne gave great customer service and advice on how to get the best from our purchase
22 lipca 2026
Very helpful staff
18 lipca 2026
Excellent
Excellent company to deal with. Staff are friendly and helpful. Products are really good and great value.
18 lipca 2026
Everything was done and well explained…
Everything was done and well explained and service great
11 lipca 2026
Excellent advice from staff
The staff in this shop were excellent giving plain and simple advice were extremely helpful and knowledgeable especially in the composition and perfirmance of the different knife and cookware brands
14 lipca 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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