A very big shout out for the lovely man who helped us so efficiently today (think his name is Alex?). Very knowledgeable and helpful... Will definitely visit again. Thank you so much ...
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a str... Zobacz więcej
We only went in to buy a frying pan and guess what? We found one we liked at the price we felt was right and so we took the plunge and got it. The shop assistant was male and friendly. We hope the p... Zobacz więcej
Reakcja na opinię
Bought a new frying pan (£40) assistant who served me was friendly and knowledgeable. I cook on an Aga so was recommended suitable product (not pushed into buying most expensive Pan). Friendly staff a... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
48 High Street, GU1 3ES, Guilford, Zjednoczone Królestwo
- 01483 954588
4,8
Doskonała
354 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The customer service was brilliant
The customer service was brilliant, they were very helpful , polite and explained about the warranty on the goods that I brought.
29 sierpnia 2025
Odpowiedź od ProCook - Guildford
We appreciate your positive feedback! We're so glad to hear that you received brilliant customer service and that our team was helpful and polite in explaining the warranty.
Excellent product range…
Great range of high quality kitchen products to choose from and very helpful advice from the sales staff.
28 sierpnia 2025
Odpowiedź od ProCook - Guildford
We're so glad to hear that you enjoyed our great range of high-quality kitchen products. We appreciate your positive feedback regarding our helpful sales staff!
Excellent stainless steel pan
Excellent stainless steel pan! Heavy and good price too
23 sierpnia 2025
Odpowiedź od ProCook - Guildford
We appreciate you letting us know about your experience! We're so glad you are happy with the quality and price of the stainless steel pan.
Thank you Alex!
Alex was incredibly helpful and turned what would have been a very indecisive shop for all my kitchenware for my new house into a very easy and swift shop. He took me through the options and explained all the differences and was very friendly on top of it all!
27 sierpnia 2025
Odpowiedź od ProCook - Guildford
We're glad you had a positive shopping experience! It's great to hear that our team member was able to assist you with your kitchenware needs for your new home. We appreciate your feedback and are happy we could make your shopping trip easy and swift.
Great shop
Great shop, lots of genuinely useful things and reasonable prices (lower than my previous go-to shop for kitchen and household items.. )
26 sierpnia 2025
Odpowiedź od ProCook - Guildford
We're happy to hear that you find our shop great, with genuinely useful items at reasonable prices. We appreciate you considering us over your previous go-to shop!
Odpowiedź od ProCook - Guildford
We appreciate your positive feedback. We are so happy our staff was useful and that you liked our excellent items.
Lovely in store staff
19 sierpnia 2025
Odpowiedź od ProCook - Guildford
We appreciate you letting us know our in-store staff was lovely; we're so glad you had a positive experience!
Very helpful staff who ALL even the…
Very helpful staff who ALL even the manager helped carry crockery to the car because I had a broken wrist
19 sierpnia 2025
Really helpful staff in the Guildford…
Really helpful staff in the Guildford store, and excellent products for a very good price.
18 sierpnia 2025
Odpowiedź od ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and liked our excellent products.
I was shown the saucepan range you do
I was shown the saucepan range you do.
Now I have two & want to change my pans. So will buy one pan a month til I have replaced all of them.
Thank you Pro Cook.
Mrs D Golden
8 sierpnia 2025
Odpowiedź od ProCook - Guildford
We appreciate you sharing your experience with our saucepan range. We're happy to hear you're enjoying your new pans and plan to replace your current cookware with our products. Thank you for your support.
Great staff
a VERY helpful assistant who spent some time discussing the pros and cons of each range.
2 sierpnia 2025
Odpowiedź od ProCook - Guildford
We appreciate you taking the time to leave us this kind review. We're happy to hear that our assistant was very helpful in discussing the pros and cons!
Very helpful staff.
7 sierpnia 2025
Odpowiedź od ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very professional helpful service
5 sierpnia 2025
Odpowiedź od ProCook - Guildford
We appreciate you letting us know that our service was professional and helpful! We are so glad to hear it.
Went to the Guildford shop
Went to the Guildford shop, purchased a wok and a stock pot. The assistant was really polite and helpful. Really happy with the products as well. Will shop there again.
4 sierpnia 2025
Odpowiedź od ProCook - Guildford
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that you were pleased with your new wok and stock pot and that our assistant was polite and helpful. We look forward to your next visit!
Odpowiedź od ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Odpowiedź od ProCook - Guildford
We appreciate your positive feedback! We are so happy to hear that you received great, helpful service and a nicely wrapped package.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.