The staff are what made our experience a good one. What was not available on the shop floor was checked in the stockroom and enough found for us to be able to purchase. Thank you to the staff in the... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The assistant that served me was super helpful and very friendly. I purchased a 16 piece crockery set that I really didn't want to carry around whilst I did the remainder of my shopping, The store as... Zobacz więcej
Reakcja na opinię
Having reviewed various pans online, I visited ProCook Guildford. I was immediately offered assistance by one of the staff, who was very knowledgeable and answered my questions. I went away with a 2... Zobacz więcej
Reakcja na opinię
Staff at Guildford were really helpful, professional and friendly. Lots of advice given about the range of knives being sold which was very useful.
Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
48 High Street, GU1 3ES, Guilford, Zjednoczone Królestwo
- 01483 954588
4,8
Doskonała
380 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful staff
Very helpful staff that spent time looking in the stock room whilst I was on the phone to ensure the item I was after was there. They then put it to one side for me to collect.
11 lutego 2026
Odpowiedź od ProCook - Guildford
We're happy to hear that our staff was helpful and ensured the item you wanted was available for collection. Thank you for your positive feedback; we appreciate it!
Great experience at Guildford store
Great experience at Guildford store. Product in stock - big win nowadays on the high street. Polite, friendly and knowledgeable staff. Competitive pricing plus first class service. What’s not to like!
14 lutego 2026
Odpowiedź od ProCook - Guildford
We're happy to hear that you had a great experience at our store! We appreciate your positive feedback regarding our product availability, friendly staff, and competitive pricing. Thank you!
Great shop
Just moved house had some lovely items perfect for upgrading my kitchen utensils and appliances. Good offers and deals. Even better that they offer blue light discount.
8 lutego 2026
You’re male shop assistant is very…
You’re male shop assistant is very knowledgeable and super helpful. We think he’s great. Unfortunately don’t know his name. The products we’ve bought are great too.
8 lutego 2026
Odpowiedź od ProCook - Guildford
We appreciate you sharing your positive experience! We're so glad to hear that our shop assistant was knowledgeable and helpful, and that you are enjoying the products you purchased.
Odpowiedź od ProCook - Guildford
We appreciate you letting us know our Guildford staff was informative and helpful! We are so happy to hear it.
The staff are so helpful
The staff are so helpful. I’m very pleased with pans and the cost.
1 lutego 2026
Once I had managed to get the attention…
Once I had managed to get the attention of a sales assistant, she was knowledgeable.
27 stycznia 2026
Odpowiedź od ProCook - Guildford
We're glad to hear that the sales assistant was knowledgeable. We'll work on making sure our team is more readily available.
My favourite kitchen shop
My favourite kitchen shop. Great selection of items, staff have excellent knowledge, and frequent updates with new & innovative products. All staff are professional, helpful, kind and generally super.
22 stycznia 2026
Odpowiedź od ProCook - Guildford
We're so happy to hear that we're your favorite kitchen shop! We appreciate that you find our selection great, our staff knowledgeable, and our updates innovative. It's wonderful to know our staff are professional and helpful!
Helpful service
The young man serving us was very knowledgeable about the product, we were trying to decide between 3 Casserole Pans, the one we settled on with his help is great just what I was looking for. Well done.
15 stycznia 2026
Chefs Kitchen knife
I had reserved a kitchen knife and when I picked it up it wasn't the one I was expecting. They changed it with no problem. Couldn't be more helpful
12 stycznia 2026
Odpowiedź od ProCook - Guildford
We're happy to hear that we could resolve the issue with your kitchen knife reservation. We appreciate your positive feedback and are glad we could be helpful!
Great store, very friendly
Went to the Guildford store recently. Friendly staff.
We brought some springform cake tins which are fabulous quality. Also a tea pot which is very sturdy and good quality it’s large enough to 4 cups which is what we wanted. However, the only down side is that the tea caddy bit inside doesn’t go down far enough so you can’t make just 2 cups as the water level doesn’t go high enough to cover the tea leaves. You end up using more water and excess tea in order to maintain strength. Disappointed!
10 stycznia 2026
Odpowiedź od ProCook - Guildford
We're glad you found our staff friendly and are happy with the springform cake tins and teapot's quality. We appreciate your feedback regarding the teapot's infuser depth and how it affects smaller servings. We'll consider this for future product improvements.
Great kitchenware.
Great products at competitive prices all your kitchen needs in one place.
Helpful staff.
12 stycznia 2026
Odpowiedź od ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our products great, prices competitive, and staff helpful.
Great customer service
5 stycznia 2026
Odpowiedź od ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very friendly staff
9 stycznia 2026
Odpowiedź od ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Not very helpful when exchanging one…
Not very helpful when exchanging one item and not at all friendly.
7 stycznia 2026
Odpowiedź od ProCook - Guildford
Thank you for your review, we will pass this feedback over to the store.
Odpowiedź od ProCook - Guildford
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
So helpful in the shop
So helpful in the shop. Ivam gradually adding additional pieces I’m so pleased with the quality and some pieces I’ve had over 12years
14 grudnia 2025
Odpowiedź od ProCook - Guildford
We're so glad to hear that our team is helpful and that you're pleased with the quality of your purchases over the years. Thank you for your positive feedback; it means a lot to us!
Odpowiedź od ProCook - Guildford
We appreciate your positive feedback regarding our friendly staff and good choice of items; it means a lot to our team.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.