We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... Zobacz więcej
Such a great place to shop. Environment so enticing, staff helpful but not intrusive so feel happy to browse without being pressured into buying. Beautiful goods displayed and all at a reasonable pric... Zobacz więcej
Yes the young lady took time to explan the differences between the saucepans sets as I was looking for light set to use plus other pieces that I can build on my set.Sorted out the delivery for me aswe... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
Castle Lane West, West Mall, BH8 9UY, Bournemouth, Zjednoczone Królestwo
- 01202 155674
4,9
Doskonała
662 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Very knowledgeable young man help us…
Very knowledgeable young man help us with my purchase and I was impressed. Friendly and no pressure at all.
17 kwietnia 2026
The lady was helpful and helped me…
The lady was helpful and helped me choose, ProCook have a good 'value' range and was able to get what I wanted in my price range.
17 kwietnia 2026
Helpful staff
The staff were so friendly and helpful. Came away with something I didn’t know existed but was exactly what I needed
13 kwietnia 2026
Very helpful staff
12 kwietnia 2026
Very polite staff member
Very polite staff member, can't remember her name. Gave us advice regarding cleaning of scissors and knives. Offer of 3 for £10 was great.
14 kwietnia 2026
It's what a shop should be.
Good quality gear, certainly good enough for most home cooks. Good sales staff, sensible or very good prices. What all shops should be but so often aren't.
10 kwietnia 2026
The best part of our day!
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledge shown by the staff. They were fantastic. And we were so pleased and amazed at last to be able to TRY OUT several models - they were prepared with fresh carrots and tomatoes for demos! We finished our purchase and walked away very very very happy customers!
7 kwietnia 2026
Price is reasonable
Price is reasonable. And quality of product is very good.staff is helpful too.
2 kwietnia 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
All the staff are very helpful
All the staff are very helpful. Offer advice and leave you to peruse the selection. Definitely shop with Procook again.
1 kwietnia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you mentioning our helpful staff and their advice. We're happy to hear you plan to shop with us again! Thank you for your feedback.
I really love the bowl and chopping…
I really love the bowl and chopping board I bought. Lovely colour and goes well in my kitchen and priced very reasonable. The staff very exceptional and very helpful and provided a great service.
6 kwietnia 2026
Excellent service
Excellent service
And all display are fantastic quality of your products fabulous quality
1 kwietnia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you letting us know our staff was helpful with your needs. It means a lot to our team that you had a positive experience.
Lovely shop
This is a very nice, well presented shop and the staff are very friendly, helpful and knowledgeable.
30 marca 2026
I was well received and assisted in the…
I was well received and assisted in the shop. Very friendly and helpful staff.
The product is such an asset in my household and a huge pleasure to use!!!
2 kwietnia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were well received and assisted in the shop by our friendly staff. We're also pleased the product is such a pleasure to use.
Well laid out shop.
Well laid out shop, very classy. Had the item that I had come into look for and with a £10 discount so very pleased. Didn't have time for a good look around but will definitely return.
1 kwietnia 2026
Excellent service
Staff are very knowledgeable and polite to customers. The knife I bought is very strong and sharp.
27 marca 2026
Good quality products
25 marca 2026
Odpowiedź od ProCook - Bournemouth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our inspiring items and friendly staff.
Lovely atmosphere and the staff are…
Lovely atmosphere and the staff are very friendly and polite
19 marca 2026
Odpowiedź od ProCook - Bournemouth
We appreciate your kind words about our atmosphere and our friendly, polite staff. We are so happy you enjoyed your experience with us!
Extremely helpful gentleman that served…
Extremely helpful gentleman that served me, provided details about the warranty on 5 plates and a pepper grinder I purchased, and took great care in packing. Professional and friendly.
24 marca 2026
Odpowiedź od ProCook - Bournemouth
We're happy to hear about the helpful service you received! It's great to know that the details about the warranty were provided and that care was taken in packing your plates and pepper grinder.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.